Microsoft's repair process is so streamlined that it is incredibly easy to get a replacement from them, all you have to do is enter the serial number of your console into a website. Nintendo is decent with repair too but there is the issue that you might lose your games if you downloaded games onto the console if you send your system in for repair. Also if your system breaks, its possible your games could be gone forever regardless, if the part of the system where your games are stored breaks. They also send you the exact console, unless you have an old limited edition that they no longer stock. My replacement is working better than the console I bought from the box, there might be something to having something break once then having the problem fixed, once the problem is fixed the console will last forever. I have had both a controller and system replaced from them with no hassle.
It also doesn't even take long to redownload your stuff to your Xbox 360 either, this is obviously better than Nintendo's method of you might lose your games, and you will definitely lose your saves because most Wii saves are locked to the console, which is really unnecessary IMO, at least with the XBox your stuff is on the hard drive and is safe unless your hard drive breaks. When you license transfer the console only redownloads a small part of the original game, so you don't have to download 2-3GB games if you have them.
This streamlined repair process didn't come overnight though, those that bought the original hardware, aka those that paid the most for it, had to fight for RROD replacements in some cases until the warranty and lawsuit started. There is something wrong about that. I kind of like Nintendo's Ambassador program idea though, all console makers should do that, if you buy a launch console within a certain period of time you should get special privilages because you are paying more than the consumers who buy it down the line. But the benefits should not be one time, even if it was like, free extended warranty and 1 select download game a year that would be great. This could do wonders to help in selling launch consoles in a bad economy where people are already satisfied with what they have.
We have generations that are lasting 5-6 years+ now, so the console makers need to make sure they build a machine that can last that time period if kept under normal conditions. I shouldn't have to buy a product, especially one that costs a lot of money, with the knowledge that it WILL break before its usable life cycle is over. It should last no problem. We are also giving money to these companies in terms of games and accessories, so its not like a computer where you buy one and that is all you have to buy from the computer manufacturer. The games and accessories are specific to the console and can only be used with that console. In order to enjoy our product we have to keep buying from the company we choose, therefore I think they should have a responsibility to the consumer to build a product that will last so that the consumer can keep playing the games they paid $60 each for...... without having to shell out another $300 for another console 2-3 years down the line.
Edited by SaraAB, 01 June 2012 - 04:55 PM.