[FrontBurnr]

I didn't read everything, and you may or may not be able to intervene with this, but alot of people I know (and not just on CAG) avoid online shopping from TRU because the returns are not integrated with the stores. Something gets shipped incorrectly, and the store is unable to "correct" it, for example. And I believe returns must still be done thru the site also (and cannot be handled in store).

I didn't know that, interesting.

[crax]

I didn't read everything, and you may or may not be able to intervene with this, but alot of people I know (and not just on CAG) avoid online shopping from TRU because the returns are not integrated with the stores. Something gets shipped incorrectly, and the store is unable to "correct" it, for example. And I believe returns must still be done thru the site also (and cannot be handled in store).

This AND ^^ My God I have had the WORST experiences in my internet ordering life at TRU.com and I highly doubt I would ever order from them online again. Google them, it is not just me. Short story - ordered a BOGO set of games, one apparently was not in stock despite showing it was in stock - and rather than place me back to the cart they just put the order through for the one game at full price (very not CAG) AND would not let me cancel. I had to make multiple phone calls, hold for hours and eventually dispute the transaction with my payment company to get it resolved. And that resolution was the game arrived and i had to ship it back.

There are tons of stories like this if you search. I liked your prior deals a lot but for me and a lot of others TRU is borderline criminal with some of their tactics and you have your work cut out for you. That said, welcome back!

[FrontBurnr]

Holy shit. When I saw the stickied thread, I was like, "Is Josh back?"

And glad to be back

I'd like to not only take this TRU relationship forward but we have a lot in the works to really impact the industry the way we did on a smaller scale with Kmart. Or at least we'll give it our best go.

[n64ra]

sc 2 for $10!!!

[theflicker]

I didn't read everything, and you may or may not be able to intervene with this, but alot of people I know (and not just on CAG) avoid online shopping from TRU because the returns are not integrated with the stores. Something gets shipped incorrectly, and the store is unable to "correct" it, for example. And I believe returns must still be done thru the site also (and cannot be handled in store).

That's weird. I've never had any problem returning online purchases in store.

[yuyak]

Fantastic news! Glad to have you back Josh.

[bojay1997]

That's weird. I've never had any problem returning online purchases in store.

I know they won't give you credit back to your credit card. I had a return for damage around Christmas time and they would only give me a gift card for the amount I paid and wouldn't reimburse shipping.

[LordVila]

sc 2 for $10!!!

Starcraft 2 has been $10 for a long time at TRU.

[bobphone]

Wow, he's back. The originator of the coupon train. Can't wait to see what you're doing for TRU.

[Sm1ttySm1t]

We have a LOT of great stuff planned at FrontBurnr -- We've all been hard at work trying to get content together, but Josh specifically has been busting his hump. You guys don't see the work behind the scenes, but you'd be impressed!

We're also constantly evolving our channels and unique content. I hope to have my podcast moved over as the "Official" FrontBurnr podcast shortly. It won't be on par with what you hear from CheapyD and the gang, but we love what we do and hope to inform.

Stay tuned, but above all keep the suggestions coming!

[sadboy]

And glad to be back

I'd like to not only take this TRU relationship forward but we have a lot in the works to really impact the industry the way we did on a smaller scale with Kmart. Or at least we'll give it our best go.

All I know is, your company FrontBurnr will succeed

Spoiler

, while (a hypothetical company) Backburnr will not.

Good luck.

Edited by sadboy, 23 May 2013 - 04:50 PM.

[sgaldis]

Welcome back!

[FrontBurnr]

We have a LOT of great stuff planned at FrontBurnr -- We've all been hard at work trying to get content together, but Josh specifically has been busting his hump. You guys don't see the work behind the scenes, but you'd be impressed!

We're also constantly evolving our channels and unique content. I hope to have my podcast moved over as the "Official" FrontBurnr podcast shortly. It won't be on par with what you hear from CheapyD and the gang, but we love what we do and hope to inform.

Stay tuned, but above all keep the suggestions coming!

Please do not unfollow this thread because I am working with Sm1ttySm1t. We only let him out on Thursdays when the Sun isn't shining.

[Marauder7]

This AND ^^ My God I have had the WORST experiences in my internet ordering life at TRU.com and I highly doubt I would ever order from them online again. Google them, it is not just me. Short story - ordered a BOGO set of games, one apparently was not in stock despite showing it was in stock - and rather than place me back to the cart they just put the order through for the one game at full price (very not CAG) AND would not let me cancel.

I had a similar where I bought 6 games during B2G1 Free deal and was charged full price for everything. Was informed that because I was double dipping the system voided the deal. On top of that I had to pay to have everything ship back to TRU.com because the error was on me and not them.

Other issue I have is their rewards program doesn't allow the certificates used on anything video games.

[Sm1ttySm1t]

Please do not unfollow this thread because I am working with Sm1ttySm1t. We only let him out on Thursdays when the Sun isn't shining.

Words can hurt, you know. You're the reason I cut myself.

[AgentXK]

Sadboy, I've been rallying to do something with that idea for awhile. Tell Josh how much awesome potential that has!

Edited by AgentXK, 23 May 2013 - 04:50 PM.
Helps if I address who I am talking to?

[Lyricsborn]

Yes! Yes! Yes! First deal should be Last of Us for 20 bucks. Make it happen Josh.

[Donut2922]

I know they won't give you credit back to your credit card. I had a return for damage around Christmas time and they would only give me a gift card for the amount I paid and wouldn't reimburse shipping.

Same here. Never had a problem returning .com items in store when I brought my packing slip with me. Shipping not reimbursed is understandable.

Good to see you again Josh! TRU is much more accessible than Kmart. Best Buy and Amazon seem to be in a holding pattern with gaming deals so I can see TRU coming to the forefront.

Observations: The online store is really out of date. it is not good at showing store inventory availability which makes for .com in store pickup options a big inconvenience. Over half of my Best Buy purchases are through their website for in store pickup. Its a pretty smooth process they have there regarding their .com options.

[Vigilante]

JOSH! Long time, no see! I (very eagerly) anticipate whatever you might have planned for TRU deals, as BBY has been lacking as of late and I've missed the type of deals you brought to Kmart.

As an aside, did you catch the "reveal conference" for the Xbox One (that name... )?

Please do not unfollow this thread because I am working with Sm1ttySm1t. We only let him out on Thursdays when the Sun isn't shining.

Words can hurt, you know. You're the reason I cut myself.

I swear this same dynamic was around for a while during the Kmart coupon train days...What was that other guy's name...?

[Sm1ttySm1t]

JOSH! Long time, no see! I (very eagerly) anticipate whatever you might have planned for TRU deals, as BBY has been lacking as of late and I've missed the type of deals you brought to Kmart.

As an aside, did you catch the "reveal conference" for the Xbox One (that name... )?



I swear this same dynamic was around for a while during the Kmart coupon train days...What was that other guy's name...?

Well I, and a lot of the others here at FrontBurnr, were also part of KmartGamer. Josh knows talent when he sees it.

(Also, I have dirt on him...blackmail works brilliantly.)

[GBAstar]

Today is a good day.

If you're reading comments I just wanted to let you know that toysrus.com is NOT gamer friendly and that is my biggest gripe with TRU in general.

They do some good preorder sales (usually 25% off) but their shipping takes forever and they typically don't dispatch games until 1-2 days after release.

Also it isn't uncommon to get several games thrown into one bubble mailer.

Other then that my store experiences have been fantastic. If someone is supposed to be on sale it always is and the promotions always work.

Again nice to see you back.

[Vigilante]

Well I, and a lot of the others here at FrontBurnr, were also part of KmartGamer. Josh knows talent when he sees it.

(Also, I have dirt on him...blackmail works brilliantly.)

Yeah, I had a feeling you might be the same guy.

Today is a good day.

If you're reading comments I just wanted to let you know that toysrus.com is NOT gamer friendly and that is my biggest gripe with TRU in general.

They do some good preorder sales (usually 25% off) but their shipping takes forever and they typically don't dispatch games until 1-2 days after release.

Also it isn't uncommon to get several games thrown into one bubble mailer.

Other then that my store experiences have been fantastic. If someone is supposed to be on sale it always is and the promotions always work.

Again nice to see you back.

Breaking news: TRU supports slavery! /grammarnazi

[bzchanboy]

Welcome back Josh!

Kinda knew you had a hand in some TRU stuff...

A few things I'd like to see:

-More games at TRU! Whenever there has been a good deal, there is never enough stock to keep a deal going past the first day.
-Coupons/Giftcard/Points deals all day everyday and I'll name my firstborn after you!
-Combo deals for a coupon and $ off a game from the same company
-Work out that bs online store stuff so we can return in store or order instore when a game is out of stock.
-RewardsRus exclusions on redemption and coupons
-Get that shipping cost online down to something reasonable.

[htz]

I remember creating a CAG account specifically to thank Josh and his team for the kmartgamer deals before he had to discontinue the program. Nice to have you back especially with the start of a new generation of consoles.

I don't have any ToysRus in my area so I'm hoping some of the awesome deals you come up with can be taken advantage of online.

[FrontBurnr]

Today is a good day.

If you're reading comments I just wanted to let you know that toysrus.com is NOT gamer friendly and that is my biggest gripe with TRU in general.

They do some good preorder sales (usually 25% off) but their shipping takes forever and they typically don't dispatch games until 1-2 days after release.

Also it isn't uncommon to get several games thrown into one bubble mailer.

Other then that my store experiences have been fantastic. If someone is supposed to be on sale it always is and the promotions always work.

Again nice to see you back.

I think that is definitely fair criticism. I'm glad they are really looking to get behind the category and make it more friendly, hopefully this will all help. I know it will.

[FrontBurnr]

Welcome back Josh!

Kinda knew you had a hand in some TRU stuff...

A few things I'd like to see:

-More games at TRU! Whenever there has been a good deal, there is never enough stock to keep a deal going past the first day.
-Coupons/Giftcard/Points deals all day everyday and I'll name my firstborn after you!
-Combo deals for a coupon and $ off a game from the same company
-Work out that bs online store stuff so we can return in store or order instore when a game is out of stock.
-RewardsRus exclusions on redemption and coupons
-Get that shipping cost online down to something reasonable.

Good stuff as always and thanks! I'm going to have a lot to cover with TRU on our next call!

[theflicker]

Other issue I have is their rewards program doesn't allow the certificates used on anything video games.

You probably mean their coupons. Rewards don't have that restriction:

Rewards"R"Us Members who are not "R"Us Credit Cardholders - "R"Us Reward Dollars can be used towards the one-time purchase of qualifying products in-store or online at Toys"R"Us and Babies"R"Us. Excludes gift cards, diapers, formula, photo studios, Thyme Maternity, Buyer Protection Plan, assembly fee, breast-pump rental fee, delivery fee, and shipping & handling. Value is forfeited if item is returned. If used in-store, certificates must be surrendered at the time of purchase. Only one "R"Us Reward Dollar certificate can be redeemed per item for online purchases. Certificate prorated among eligible items purchased. See additional Terms and Conditions.

[atc250es]

Hey Josh, welcome back, looks like you're back in MI

[FrontBurnr]

Hey Josh, welcome back, looks like you're back in MI

I am! Main reason I decided to leave SHC was to be with the fam again. Love MI.

[xilly]

Yeah, I had a feeling you might be the same guy.

Breaking news: TRU supports slavery! /grammarnazi

He's not that guy, that guy was much cooler. Smitty sucks and I've been begging Josh to get rid of him for literally months.