Employees of All Stores - Post your stupid customer stories - Part II-

Here we go...Last thread was getting WAY to long....
The original thread that started the craze!

Lets.....go!

I'd like to subscribe to your news letter.

are there anymore stories at all? seems like we were done already.

I had a guy just today ask me if he could "borrow a Gamecube controller for a couple of days and bring it back because he left his at home" (45 minutes away). I told him that I could sell him one. "I don't need to buy another one. I already have 17 of them." Then he looks at me like I'm crazy for not giving him a controller for free. I actually did have one (not in inventory) that I could have given him, but he wasn't buying anything else so I didn't. I guess I am a jerk. Oh well.

I was working one day in the children department at Bealls Outlet one eveing. Inside the store was a little cold because someone was trying to fix the store A/C. As I was cleaning the store that one night, I decide to put on my jacket which just happen to cover my name tag. Anyway as i was straightening up the kids socks, some idiot guy told me "I'll cover your back if you cover my back and let me know if any employee get suspicious". I wishper back to him "I don't think it would work". He ask why I felt that way and I show him my name tag that my coat was covering. He just admittedly dump what he was trying to steal and just ran out of that store. I gotta remember to check on this thread, I got a couple good events to tell about. Jason

Another manager I know had a customer who wanted to stand around in the store and play his PSP. He told that if he wasn't going to shop around he'd have to leave. He did. then he came back and said something about it being his break time and that he was going to play whether the manager wanted him to or not. "I'll just make it look like I'm shopping" he actually said out loud. He was told to leave again after calling the manager a dick for making him leave the first time. How retarded do you have to be to ask to just stand around a store and waste time. Don't piss us off...jeez

[quote name='Ziv']I had a guy just today ask me if he could "borrow a Gamecube controller for a couple of days and bring it back because he left his at home" (45 minutes away). I told him that I could sell him one. "I don't need to buy another one. I already have 17 of them." Then he looks at me like I'm crazy for not giving him a controller for free. I actually did have one (not in inventory) that I could have given him, but he wasn't buying anything else so I didn't. I guess I am a jerk. Oh well.[/QUOTE]

I don't see how you're a jerk. Unless the guy gave you some collateral or ID that you could copy his address down, that would be a way to sucker someone out of a controller. "I swear I'll bring it back tomorrow!"

No real notable things today at work, except that I left my ing parking lights on and killed my battery.

That's why I have a tool kit in my car.

For those who don't know, I work at CC. Wednesday we had a customer come in and asked for the store director by name. He said the SD was going to give him a free Monster cable for a previous purchase. Of course the BS alarm goes off. We tell him he's off today. Then he asks to speak to another manager. We tell him he should come back the next day when the SD will be there since he's the one who made the so-called offer. He is very insistent about speaking to a manager right then. So we page a sales manager up front. While we're waiting the customer tells us in a joking manner that he's "an asshole but not a total asshole". I immediately walk away for a minute since people like this really work my nerves. I later found out that he told one of the girls standing there that "I bet you're thinking I'm a n-word" except he's using the actual word. She wisely just keeps her mouth shut. The manager comes up and speaks w/the customer. He hadn't heard anything about giving away a free cable so he starts to call the SD on his cell. The customer immediately gets pissed off and starts telling the manager he's incompetent and that he can't make a simple decision for himself. Wrong move (not that it mattered since he was lying from the start). The manager hangs up the phone and informs the customer that he's really not helping his cause. The customer proceeds to keep telling the manager he's a terrible employee, he doesn't know how to take care of a customer, etc. The manager has had enough at this point and tells the customer "let's just jump to the end of this and you can leave the store now". The customer then starts to say the manager was trying to call his boyfriend, saying he was a gay-looking guy and so on. At this point I've walked back out and I'm standing 5 feet from them to basically serve as a witness to the situation. It was obvious at this point that he was trying to escalate it to a physical confrontation w/o making the first move. The manager then says he's going to call the police and have the "customer" removed. He gets about 6 inches from the manager's face and blows him a kiss. Somehow, my manager keeps his cool. He was definitely looking for a lawsuit at this point. The guy finally starts to leave and we just start laughing, very loudly, at this guy as he's walking out. He gets very pissed about this and tries to keep talking but we just keep laughing, so loud we just drowned him out. Then he storms out the door. We're still laughing and he steps back in the door. I just look at him and say "What?" and as soon he starts to respond we just start laughing at him again. He said "you better watch out" then just walked his pathetic ass out the door. I have NEVER seen a customer as badly in need of a good beatdown as him.

"you better watch out" hahaha

You guys should've broken into "Santa Claus is coming to town" and warned him he was being a naughty boy. If he would've been nice then Santa would've given him those Monster Cables he wanted. Ass.

This thread is lacking in Kayden power. ;-)

[quote name='neocisco']For those who don't know, I work at CC. Wednesday we had a customer come in and asked for the store director by name. He said the SD was going to give him a free Monster cable for a previous purchase. Of course the BS alarm goes off. We tell him he's off today. Then he asks to speak to another manager. We tell him he should come back the next day when the SD will be there since he's the one who made the so-called offer. He is very insistent about speaking to a manager right then. So we page a sales manager up front. While we're waiting the customer tells us in a joking manner that he's "an asshole but not a total asshole". I immediately walk away for a minute since people like this really work my nerves. I later found out that he told one of the girls standing there that "I bet you're thinking I'm a n-word" except he's using the actual word. She wisely just keeps her mouth shut. The manager comes up and speaks w/the customer. He hadn't heard anything about giving away a free cable so he starts to call the SD on his cell. The customer immediately gets pissed off and starts telling the manager he's incompetent and that he can't make a simple decision for himself. Wrong move (not that it mattered since he was lying from the start). The manager hangs up the phone and informs the customer that he's really not helping his cause. The customer proceeds to keep telling the manager he's a terrible employee, he doesn't know how to take care of a customer, etc. The manager has had enough at this point and tells the customer "let's just jump to the end of this and you can leave the store now". The customer then starts to say the manager was trying to call his boyfriend, saying he was a gay-looking guy and so on. At this point I've walked back out and I'm standing 5 feet from them to basically serve as a witness to the situation. It was obvious at this point that he was trying to escalate it to a physical confrontation w/o making the first move. The manager then says he's going to call the police and have the "customer" removed. He gets about 6 inches from the manager's face and blows him a kiss. Somehow, my manager keeps his cool. He was definitely looking for a lawsuit at this point. The guy finally starts to leave and we just start laughing, very loudly, at this guy as he's walking out. He gets very pissed about this and tries to keep talking but we just keep laughing, so loud we just drowned him out. Then he storms out the door. We're still laughing and he steps back in the door. I just look at him and say "What?" and as soon he starts to respond we just start laughing at him again. He said "you better watch out" then just walked his pathetic ass out the door. I have NEVER seen a customer as badly in need of a good beatdown as him.[/QUOTE]

Heh, what an ass. Ignorant douchebags like that are pretty entertaining, though.

MACY DEMANDS MORE STORIES!

A few years ago this happened to me...

I work at a college bookstore and this guy comes in wanting to sell a book back. Well he had been coming in a lot lately. That is a little unusual but it does happen from time to time. This time the guy says he is selling back the book for his mother and that she had the book the previous semester. It is an English book but we were out of buyback money and the manager had to go the bank. I tell him to check back in 30 minutes. About ten minutes later a girl comes in and says that her book was stolen out of her car. Just so happens it was the SAME book. I start putting two and two together. I ask her are their any identifying marks in or on the book. She tells me of a particular page number in which she wrote in. After I hear that I go to the admissions office and request to see the guy's mother's schedule. Guess what? She hadn't taken the class that the book he had was for. So I ask the girl who had her book stolen to wait a bit because I thought the guy would be back. After awhile the guy comes back and I ask him to hand me the book. I act like I am going to scan it but I check for the notes the girl wrote in the book and they are THERE exactly as she said. I tell the guy that we had a report of a stolen book and that he had it. He is keeps saying that he is selling it for his mother. I tell him I checked his mother's schedule and the she didn't take the class. He immediately gets belligerent (he's a little 5'8" turd and I am 6'6" 275 so I wasn't threatened in the least). He says he's going to do this and that and said, "I'm coming back with my mother, you can believe that you can believe that!" I just let the dumbass say whatever he wanted because me, my co-worker, the manager, and the girl who had the book stolen all say how stupid he was acting. He never showed his face in the store again. The girl could have pressed charges but was just glad to get her book back. I had seen him on the campus several times after that though and I just give him a look like I am going to go right through him.

Unfortunately people here tend to leave their doors unlocked and when we start doing book buyback people need to lock their shit.

I have another story that actually happened yesterday. I'll tell that on in a bit.

Not about video games, but still a good one:

I had a customer who brought in his push lawn mower for a repair. The normal procedure is that a repair person will call the customer with an estimate if the total is above a certain amount, and then the customer can agree to pay or decline to pay and just get the broken piece of equipment back.

So this raging idiot comes in one Friday afternoon and starts spewing explitives about how we're trying to rip him off for something. I didn't pay much attention as he wasn't my customer, but he started calling all the employess "bastards" so I decided to go have a look at what was going on. The guy immediately started yelling at me (I later found out he assumed I was a repair man since I came from the back of the store) about how he was left a message that the cost to fix his lawnmower was $160. He had a bent crankshaft, and that's just about the most expensive thing on a lawnmower to fix (not to mention, a crankshaft will only bend due to heavy abuse). For a $300 lawnmower, the repair cost was very reasonable. But he seemed to think that since he only paid $100 for the thing because he bought it off of his hillbilly neighbor, that we were ripping him by asking for $160. Of course, I explained all this to him (the employee helping him originally had given up), but he just wasn't bright enough to understand. I finally told him to leave and turned to help another customer. He then proceeded to get in the *customer's* face and tell him that our store was awful and that he shouldn't do business with us, and then started screaming to the entire store that we were ripping him off. I had to get between the maniac and the normal customer and I just started repeating "You need to leave." He made some dumb remarks like "You can't f'ing tell me what I need to do!" and then out of nowhere yelled "Are you gonna HIT me?!" I just looked at him and laughed and said no, then I told him to get out of my store. He held up his fist in one final defiant act of stupidity and said "I'll be back, don't worry!"

A week later, he sent someone else in to pick up his unrepaired lawnmower. Haven't seen him since.

I can have a new story each day I work...not to mention the past 6 years of stupidity I've had to deal with. Just for reference I work at an EBGames outside of a mall. So if you walk into my store you either came for games, or have no idea where you are on the planet.

today 5/28/05:

Crazy Old Man and his wife come in.
COM: "Where's the satellites?"
Me: "I'm sorry, we don't sell satellites."
COM: "I know you don't I want to know where they are around here."
Me: "I'm sorry, I don't who sells them sir."
COM: "He don't know nothin' let's get outta here."
Me: " I know many things sir. I'm sorry I can't help you."


The sign says EBGames....not information. Don't get pissed at me because you don't know anything. I guess the phone book was too hard to find today.

[quote name='GuilewasNK']A few years ago this happened to me...

I work at a college bookstore and this guy comes in wanting to sell a book back. Well he had been coming in a lot lately. That is a little unusual but it does happen from time to time. This time the guy says he is selling back the book for his mother and that she had the book the previous semester. It is an English book but we were out of buyback money and the manager had to go the bank. I tell him to check back in 30 minutes. About ten minutes later a girl comes in and says that her book was stolen out of her car. Just so happens it was the SAME book. I start putting two and two together. I ask her are their any identifying marks in or on the book. She tells me of a particular page number in which she wrote in. After I hear that I go to the admissions office and request to see the guy's mother's schedule. Guess what? She hadn't taken the class that the book he had was for. So I ask the girl who had her book stolen to wait a bit because I thought the guy would be back. After awhile the guy comes back and I ask him to hand me the book. I act like I am going to scan it but I check for the notes the girl wrote in the book and they are THERE exactly as she said. I tell the guy that we had a report of a stolen book and that he had it. He is keeps saying that he is selling it for his mother. I tell him I checked his mother's schedule and the she didn't take the class. He immediately gets belligerent (he's a little 5'8" turd and I am 6'6" 275 so I wasn't threatened in the least). He says he's going to do this and that and said, "I'm coming back with my mother, you can believe that you can believe that!" I just let the dumbass say whatever he wanted because me, my co-worker, the manager, and the girl who had the book stolen all say how stupid he was acting. He never showed his face in the store again. The girl could have pressed charges but was just glad to get her book back. I had seen him on the campus several times after that though and I just give him a look like I am going to go right through him.

Unfortunately people here tend to leave their doors unlocked and when we start doing book buyback people need to lock their shit.

I have another story that actually happened yesterday. I'll tell that on in a bit.[/QUOTE]

Not that I'm sponsoring illegal activity or anything, but why the hell would you steal a book and sell it back to the school store?? Everyone knows they can check schedules and what not, and you can probably get more money on ebay!

[quote name='evanft']Not that I'm sponsoring illegal activity or anything, but why the hell would you steal a book and sell it back to the school store?? Everyone knows they can check schedules and what not, and you can probably get more money on ebay![/QUOTE]

Answer = criminals are stupid.

This happened several years ago when I was a lowly cart-pusher at Sam's Club. It was a Saturday, which is usually the busiest day of the week. There were two other people working with me. Also, the wind was strong that day.

With customers passing in and out constantly, the carts piled up outside. Although we had various areas where customers were supposed to place their carts, people are lazy and so there were carts in random places throughout the parking lot. Since we were only three, there was no way for us to keep the lot in immaculate condition. Consequently, with the wind blowing, carts were flying everywhere, smashing into cars and bringing constant halts to traffic. Most people accepted the fact that this was an act of nature, which we couldn't do anything about. Except for one pair of people.

I can't recall the exact type of car these people possessed, but I believe it was a Viper. One of the carts had smashed into the side of it, although I still don't know whether it actually caused damage. Anyway, the woman who owned the car, who was of supermodel beauty, saw this, and became insanely upset. She saw the three of us in our orange vests and strode toward us. She started screaming and bitching at us. On one hand, the incident was not our fault. Then again, she was beautiful. So, rather then walk away and ignore her rantings, we stood there and listened while enjoying the view.

After about 5 minutes of screaming, she said she is going to get her boyfriend to come and teach us a lesson. We heard this, and thought of it as another blowhard statement as she drove off and we went back to work. About 45 minutes later, the Viper pulled into the lot with the boyfriend in tow. The guy steps out, and he is in amazing shape. Well over 6 feet, looks like a professional body builder, and he comes pacing up toward the front of the store. We three didn't want to take any chances, so we retreated into the store. He was so angry and belligerent that the manager of the store ended up having to call the police to haul him off. I don't know what exactly the girl was doing for him, but it must have been good.

I used to manage a movie theatre before I became a real corporate whore and started working for the bank in mortgage lending. I used to get a laugh out of when people would get the combo, which is a large butter popcorn, candy, and a drink for like 10 bucks. Of course they want the popcorn layered in butter, a large thing of Goobers, and then get.. a diet coke. It's a little baffling to me.

Or a couple of times, they'd get nachos and a slushy, and then ask "Hey, do you guys take EBT card??" For those who don't know.. it's like food stamps on a debit card.

I almost got into an altercation once when Vanilla Sky was playing (of course I think it's an excellent movie). Two ladies saw it, and came out afterwards and approached me. They wanted a refund because it was a "stupid movie and I didn't understand it." I told them that we didn't give refunds for that reason, and they started yelling and screaming. I kept trying to pull my rico suave customer skills, but my mind trick wouldn't work on them. I finally told them "Ladies, I can't give you a refund for your lack of intelligence or ability to comprehend entertainment that may actually provoke thought. Next time, stay home and watch the Lifetime channel if you don't want to risk spending money on a ticket."

Of course they called my boss and pitched a fit, but I never got in trouble for it. But they didn't get that refund either

Most rewarding experience at sears for me was seeing my 10th grade principle ( really short pointdexter type) shopping for himself in the little boys jeans section! I was skeptical at first, but him going into the kids dressing room kinda sealed the deal.

[quote name='Ziv']I can have a new story each day I work...not to mention the past 6 years of stupidity I've had to deal with. Just for reference I work at an EBGames outside of a mall. So if you walk into my store you either came for games, or have no idea where you are on the planet.

today 5/28/05:

Crazy Old Man and his wife come in.
COM: "Where's the satellites?"
Me: "I'm sorry, we don't sell satellites."
COM: "I know you don't I want to know where they are around here."
Me: "I'm sorry, I don't who sells them sir."
COM: "He don't know nothin' let's get outta here."
Me: " I know many things sir. I'm sorry I can't help you."


The sign says EBGames....not information. Don't get pissed at me because you don't know anything. I guess the phone book was too hard to find today.[/QUOTE]

Old people are mean. I remember a couple months ago I had to help out a new store that just opened in the district, which was about 45 minutes away. This old cocker comes in, asks where some hardware store was. I told him I was sorry but I live in Stamford, and this is my first time in this town. He then asked the address to the place. Now this was a shopping center, and sorry but I didn't exactly get an andress in my directions to the place. I apologized to him again, but he got pissed and shot back "So what the hell are you doing here if you don't know anything!" and left.

BTW, I know it's an old inside joke by video game store employees to make fun of people who ask for Mario on PS2, or Halo on GC, etc...but is it just me or did this weekend bring out the entire ing clan!? I must have been asked for Mario on PS2 10 times today alone!

Here is a call to my Compusa store the other day.

Me: Compusa this is Michael how can I help you?(super fast)
Customer: Yes I bought anti virus from you guys and it dont work!
Me: how so?
Customer: It wont install!

20 min's go by while I trouble shoot and walk this person though steps

Me: to tell you the truth I have no idea what the deal is now.
Customer: I tell you ever since My DVD drive stoped working it's been hard to get work done.
Me:You dont have a working CD-rom?
Customer: Nah it broke and it cost to much to replace it, I think the virus is stuck in the UBS cables or something.
Me: Mam you need a working CD-rom in order to use a CD
Customer: Why?
ME: good bye mam have a good holiday.

[quote name='Skylander7']I used to get a laugh out of when people would get the combo, which is a large butter popcorn, candy, and a drink for like 10 bucks. Of course they want the popcorn layered in butter, a large thing of Goobers, and then get.. a diet coke. It's a little baffling to me. [/QUOTE]

I find it funny whenever I see a large bucket or bag of popcorn sticking out of the trash and whoever bought it didn't even eat half of it. Why these people don't just buy a small popcorn instead baffles me.

And about a week ago, I was at an EB waiting to buy something, and the guy in front of me wanted to return God Of War... and asked the clerk if they had an Xbox version. The employees got a good laugh out of that one after the guy left.

I was in Albertson's today (grocery store) looking for some Gatorade that was on sale and as I passed some woman she said "Excuse me." I stopped for a second, but kept on walking. Next thing I know "EXCUSE ME!? I need help here."

Keep in mind, I'm wearing a pair of dirty jeans, skate shoes and a blue Innes shirt.

I turn around and right as she starts talking I say "Sorry, I don't work here." and I keep going.

I wonder how someone can mistake me for a worker, when all of the workers have vests on with name tags.

About three or four weeks ago a guy came into the store and asked where the blank UMDs were.

I asked him to wait just a second while I went to get all of my buddies, and we came back and just laughed at him for 20 minutes before we told him that blank UMDs aren't available.

(not)

-----

Three days ago, a woman asked if Star Wars: Knights of the Old Republic II was going to released on the Playstation 2. I responded, "No ma'am, it's only available for the Xbox and PC. There are no plans for a PS2 release." She said thanks and we went our separate ways.

[quote name='Kuros']I was in Albertson's today (grocery store) looking for some Gatorade that was on sale and as I passed some woman she said "Excuse me." I stopped for a second, but kept on walking. Next thing I know "EXCUSE ME!? I need help here."

Keep in mind, I'm wearing a pair of dirty jeans, skate shoes and a blue Innes shirt.

I turn around and right as she starts talking I say "Sorry, I don't work here." and I keep going.

I wonder how someone can mistake me for a worker, when all of the workers have vests on with name tags.

[/QUOTE]

Teenager-low twenties? Its your 'place' to serve her...

[quote name='DigitalSpace']I find it funny whenever I see a large bucket or bag of popcorn sticking out of the trash and whoever bought it didn't even eat half of it. Why these people don't just buy a small popcorn instead baffles me.[/QUOTE]

Check the prices at the theater. The last theater I went to, a small soda and small popcorn would run almost $7. For $8, they sell a combo that includes a large soda and large popcorn. It makes sense to buy the extra for a $1 more, since maybe you'll eat/drink more than a smaller size would give you.

[quote name='PsyClerk']Check the prices at the theater. The last theater I went to, a small soda and small popcorn would run almost $7. For $8, they sell a combo that includes a large soda and large popcorn. It makes sense to buy the extra for a $1 more, since maybe you'll eat/drink more than a smaller size would give you.[/QUOTE]

And the way they price the popcorn is like:
small : 3.75
medium: 4.25
large: 4.75

Might as well get the huge one and share with friends, it's less of a ripp off... the only thing is that bucket is deceptively big, and you end up not finishing it between you and friends.

[quote name='Kuros']I was in Albertson's today (grocery store) looking for some Gatorade that was on sale and as I passed some woman she said "Excuse me." I stopped for a second, but kept on walking. Next thing I know "EXCUSE ME!? I need help here."

Keep in mind, I'm wearing a pair of dirty jeans, skate shoes and a blue Innes shirt.

I turn around and right as she starts talking I say "Sorry, I don't work here." and I keep going.

I wonder how someone can mistake me for a worker, when all of the workers have vests on with name tags.

[/QUOTE]

Maybe she's trying to hit on you lol

The other week I was in a Wal-Mart liquor store and a girl was like trying to be flirty with me in line while I was buying beer, then the clerk asked to see both of our ID's... had to swear she wasnt with me, dumb bitch almost beer-blocked me.

was she hawt?

Not as hot as my girlfriend, who was in the car outside.

When I was working at Game Crazy with couple friends of mine, one of them had a customer offer sex to sell her an Xbox that was being held for another customer during Christmas time.

No, she wasn't hot.

Working at JCpenney where a customer purchased a sofa. Like many customers, they decided to haul off the sofa using their own vehicle. And it was my job to load it for them. So along comes the customer...

...*in a beetle*.

Obviously there was no room in the beetle, and I told the customer there was no way for him to take the sofa. But he insisted we could put the sofa on top. We got in an argument. Finally, I just said, "forget it," and handed him a rope. I then sat down & watched him tie the sofa on top of his beetle. As he pulled away, the car was literally rocking back-n-forth from the sofa's weight.

Next day I came in, and there was the sofa, partially destroyed. The sofa fell off the car (no surprise), and the customer complained, and stupid Penney's gave him back his money.



MORAL: The customer is always right, even when he's stupid. The customer does something incredibly stupid (carrying sofa on top of beetle), even though he was warned not to do it. Then he somehow twists it around to blame the store for *his own stupidity*, and the store accepts the blame.

troy

Target's guest service is the same way. I've had a customer return a PSP because "the graphics weren't good enough." They did it without a problem.

My new job is at the Physical Plant of my University. One of my(many) duties is keeping track of the literally thousands of keys to our buildings. It's only been a little over 2 weeks and I've already have had at least 30 people come in and ask for "a key to *insert building*". When I ask them where they need to get to, they get angry at me because I won't give them a Master Key. Do people really think I'm stupid enough to give a Grand Master for the female section of a dorm to some random guy from a painting company while there's some sort of cheerleader funtion going on? It kind of went like this:

"I want a key to *name witheld*."
"Do you just need a key to the main doors, or to a certain room, or where?"
"I want to open all the doors."
"I'm sorry sir, but the Master keys are restricted to authorized persons only. Do you have a Key Control agreement?"
"No, I don't never[sic] need to fill one of those out! I need to work today, and you're wasting my time!"
"Sir, what floor are you going to be painting?"
"2nd"
"That's the girl's floor, and there are currently cheerleaders staying there."
*eerily long silence*"...so?"

Needless to say, I didn't give him the key. He whined a little more before finally giving up and leaving. You'd think vendors (aka PROFESSIONALS) would know better. ing perverts.

I was in Best Buy one time just looking at the PC games and such. While I was looking this guy asks me how much something is, I tell him I don't know (not thinking much about it and trying to ignore him). Well he then starts asking me if "we" have something he was looking for (I can't remember exactly what it was). I tell him I don't F**king know if they have it just look. I guess that kinda pissed him off (who cares I didn't work there), he starts saying that the shelves are arranged terriblely and unorganized to where you can't find anything nothing is priced... I want to speak to your manager this is ridiculous! By this time I was sick of this guy, I mean hell I don't work at this place I was just looking as a CUSTOMER. I just told the guy to take his ass up front and find the manager I don't F**king care, I don't work here you stupid F**k so go do whatever you want and stop f**king bothering me. The guy looked at me and didn't say a single word, he turned and walked away.

I don't know how he could have thought I worked there, BB employees all were blue shirts (at least around here). I was wearing jeans and a black tshirt.

[quote name='thesilentshadow30']I was in Best Buy one time just looking at the PC games and such. While I was looking this guy asks me how much something is, I tell him I don't know (not thinking much about it and trying to ignore him). Well he then starts asking me if "we" have something he was looking for (I can't remember exactly what it was). I tell him I don't F**king know if they have it just look. I guess that kinda pissed him off (who cares I didn't work there), he starts saying that the shelves are arranged terriblely and unorganized to where you can't find anything nothing is priced... I want to speak to your manager this is ridiculous! By this time I was sick of this guy, I mean hell I don't work at this place I was just looking as a CUSTOMER. I just told the guy to take his ass up front and find the manager I don't F**king care, I don't work here you stupid F**k so go do whatever you want and stop f**king bothering me. The guy looked at me and didn't say a single word, he turned and walked away.

I don't know how he could have thought I worked there, BB employees all were blue shirts (at least around here). I was wearing jeans and a black tshirt.[/QUOTE]

Some people are just ing stupid. They can't be bothered by looking for an employee, so they ask the nearest person that looks like they could be an employee.

Maybe if said people would ask a bit nicer they would get helped.

Here's one from my first days working in customer service for Meijer last week(it was friday that this happened).

I got a call about a hour into my shift from a mother. Apparently she bought a English short haired Guinea Pig the day before. When she got it, thought that it was a female, but turned out to be a male. I had to explain to her that the employees that work in the pet section sometimes are regulars for other departments(since people call in sick the day they're scheduled) and are not trained to determine the gender of the guinea pigs(since they're all in one cage). She repeated about 3 times saying that "this is BS and it's making her kid cry that it's a boy(WTF?)" and then asked to return it for a refund. For anyone that doesn't know, most stores don't do returns for small animals unless they die within 14 days of the purchase date.

So I had to explain to that and that she would wanted to discuss it with the department manager who was scheduled to come in 2 hours later, since I wasn't authorized to do refunds as odd as this. Which she basically said that "there'll be hell to pay if I don't get a refund when I go up there" as she ended the conversion and hung up on me.

3 hours later, the lady comes in with raggy clothes with a box that we put pets in asking for the pet department manager(who was clocked in). Which I paged her and it took about 10 minutes for her to get to the customer service desk to talk about it(I mentioned the call when she clocked in just in case). Which the manager asked to look at the guinea pig and sure enough it was a male. Which the manager told her that she was sorry and that they could give her a $20 gift card for the screwup, but couldn't take it back(due to disease reasons) for a refund.

Apparently the lady didn't care and said that she'd take the gift card, but still wanted money back for the Guinea Pig. At this moment I finally got tired of it and since I had $20 to blow on something, I offered her the $20 for it since it looked in good shape. Which it took a few minutes of telling her that the store won't give the money back and that you'd be making money off of this with the gift card too. Which she finally accepted it and as she walked away yelling "I'm never buying anymore pets here!!". Which I had to get the manager to fill out the paper work on the gift card and got yelled at for offering money to a customer(even though the manager didn't say anything when I first offered it). By the time everything ended, I still had a hour left on my shift.

So I asked for a 5 minute break, went and bought a bag of carrots, so the Guinea Pig had something to eat while I worked the remaining time. Which after clocking out, took it directly home, put it in my extra cage and gave it new food and water. Although the day was a pain in the ass(mostly cause of that woman), at least something rewarding came out of it, my fourth guinea pig(which it's name is Hunter).

I totally thought you were going to take the $20 then return it and get the gift card so you'd have $40.

[quote name='Scorch']I totally thought you were going to take the $20 then return it and get the gift card so you'd have $40.[/QUOTE]

No, I'd rather have another animal, plus like I mentioned in the story, he couldn't be returned. Of course I've got to take it to a vet this week, to get it checked for disease, just in case. For those that don't know, Guinea Pigs live 4-7 years, so you're getting your money's worth for $20.

Has anyone else got yelled at by managers before for offering to a customer for a item that couldn't be returned? It's first time I've offered money, so I didn't know what to expect from the managerment.

[quote name='supermariomelee']
Although the day was a pain in the ass(mostly cause of that woman), at least something rewarding came out of it, my fourth guinea pig(which it's name is Hunter).[/QUOTE]

My sister's got a Guinea Pig named Hunter!! Calico colored lil' s.o.b. who likes to throw his litter out of cage. Affectionate, tho'. (hers is #2 of 5. #5 is a boy named Zipper with amazingly colored fur- deep copper-red instead of the usual rust orange-red.

And lemme know if someone does that with a girl... my sis is on the lookout for a cagemate for the black pig, Sophie- Sophie's a boy. We messed up too )

[quote name='supermariomelee'] I offered her the $20 for it since it looked in good shape[/QUOTE]

I don't know why, but that sentence made me bust into laughter.

Sometimes I will move around policies without completely breaking them as long as it's not something that would look suspicious to anyone with one working brain cell. But common sense doesn't always prevail in some people.

Few months ago a guy comes in early one day to trade in his XBox and a few really old games. Policy is to test systems that come in if it's not too busy. He's the only customer (and I use that word lightly in this case) in the store so I test the system with his game. Rainbow 6 Black Arrow. System gives dirty disk error even though the game has no scratches or smudges. I show the guy and say "your system isn't fully working. I can only offer you 20$ in store credit." He flips out saying that system was just working at home. "Is this your system?" yes. "Is this your game?" yes. "Well, it's not working now."

The system was in good shape so I offered to take it at full value for 70 credit because I was in a good mood, having only been open 30 minutes or so. I can say that I had a morning rush of people, and I wanted to keep the line moving. I asked him what he wanted with his credit. I guess I shouldn't have been amazed by his stupidity. He wants another XBox.

"I can't do that. If the system works as you said it does, then you don't need another one." If he had wanted a PS2 I would have done it for him. But don't try to put one over on me.

i used to work at a baskin robbins...

anyway one night this guy comes in with his wife, and i approach them. he goes "do you guys have a bathroom for my wife to use?" we have one in the back, but its for employees only, so i tell him we dont, but mcdonalds which is next door has one. so he responds with "you know its illegal to not have a place to wash your hands if you sell food" mind u we have 2 sinks in the front...

anyway i get the rest of his order, and then i ask him if he would like anything else... he goes "are you gunna let my wife use the bathroom now?" so i kindly reply, "sir we dont have a bathroom" so he goes "oh yeah? well you can take this ice cream and shove it up your ass." so im kinda like whatever, ive dealt with a-holes before, but he keeps going with the name calling and whatnot, to the point where his wife got disgusted with him and went outside. so finally im like "youre a f'n a-hole" and hes like "what did you just say?" and gets all up in my face. i swear i have no idea why he didnt hit me, i was convinced i was bout to own his jaguar

but hes like "say that to my face like a man" so i repeat it. he goes "i shit bigger than you" and walks out...

"i shit bigger than you????" wtf is that hahahah

i got another one too:

one time this guy comes in and buys 2 cappucino blasts, one of our drinks. now we always try to "sell up," its part of the job. he asks for the large, we have 3 sizes, regular, large, and jumbo. so i go "you could get the jumbo for 50 cents more" so he goes "alright." anyway i make them and ring him up. it comes out to 9.98, 4.99 a pop. he goes "why is it an extra dollar, the board says their 3.99 a piece" i go "well i asked you if you wanted the jumbo, which i told u was 50 cents more because we dont put tax on the jumbo" and i offer to make them the large instead and charge him accordingly. he says "thats bull im a fireman, im pissed now i want a refund"

i respond with "im sorry but our store is not burning down, and im not authorized to give you a refund" so he threatens to bring a cop down. so im like "go ahead hes gunna tell you the same things i am"

anyway about 15 minutes, this guy walks in with a cop. the cop asks the problem and i explain it. anyway the cop turns to this guy whos absolutely FUMING and goes "hes offering you exactly what you wanted, and you're saying no" laughed it off and left. anyway, the guy left with no blasts and no money, i think he eventually called my boss cuz i gave him the office number and he got his money back...

some people are so retarted tho, and way too passionate about food...

[quote name='Ziv']I guess I shouldn't have been amazed by his stupidity. He wants another XBox.[/QUOTE]

wow.

thats all im gunna say and im sure everyone feels the same

Guy and his son walk in today, and he goes, "okay, two things, first, can you show my son how to work this [a psp], and second, do you have any tapes for it with movies?"

So this is very cute to me, and the son plops it up on the counter and the dad adds, "and how do you put the tapes in, because it's not working"...

I open up the disc drive, and there's the sample disc...on it's own, without the white plastic protective covering, sitting in there...:shock:

:lol:

not the last to be sure, but the first time I've seen anyone do it, it just baffles me how someone can spend $250 on something and not at least glance at the instruction manual. they bought a used game and we went over how to put it in there and how the power and hold buttons work before they left, and I compared a video game system to a toaster, which is one of those things I thought I'd never say.

Oh man I got so many stories. I used to work at a Gamestop and I got ennough stories about the management let alone the customers. I work at TRU right now and have been for about 9 months now and have added a few more stories to my library from there as well. After looking at the thread headline the first story that came to my head was from TRU right after Christmas maybe around the first week of Jan.

Well I work in the "R" Zone (video game section) and I know my games and I'm more than qualified to handle that section. Working as usual and if you work in the "R" Zone you're basically stranded in there for your whole shift except for your lunch breaks. So, in order for me not to blow my brain out from how slow it usually is in there I have a radio and I listen to the local hip-hop/R&B station. I'm working then some kids come in and they finally find what they wanted, which was DDR Max and a dance pad for the PS2. The kids didn't have enough money for it so they went to get they're mom. Now begins the moment that will forever prevent me from being religious. The mom comes in being very rude, like shes talking to little disobeident kids but just to everyone, and decides to look at the game to see if it's appropriate for her kids. She ask me what kind of music is on the game. I said it's basically like the stuff you see on MTV and such. Stuff along the same lines of Britney Spears or what have you. Nothing bad that wouldn't get played on the radio or t.v. and this is her response "Britney Spears has no respect for her body. " I don't want them listening to any of that "gangster" rap either. Yes "gangsTER" not "gangSTA" rap. I told her no there's nothing like that here. "we listen to wholesom Christian music". Then she proceeded to call her husband to approve if it was appropriate or not. Then she asked if there was any game like that that had better music of or if there were any games that were'nt offensive. I told her if you're looking for stuff like that then you probably shouldn't be buying video games. She continues to talk on the phone with her husband or whoever and decides not to buy the games.

I looked at her kids and I could tell that one day they're going to kill her in her sleep and not give a second thought to it. I swear that's one of the things I hate the most. WHen parents teach their kids how to be rather than teach them what's right or wrong. I hate seeing children sheltered like that. But anyway as she was leaving she said "I don't mean to tell you how to do your job but rap music isin't appropriate for the work place don't you think?" I didn't even bother to resopnd to that. If I did I would have probably spit in her face and took her purse. Then as she was leaving the store after buying whatever from the rest of the store she even went as far as telling the manager that I had rap music playing. That was her complaint. I wasn't rude to her I anwsered all of her questions the best that I could and really there was nothing to complain about but I guess she needed to complain about something to start her day off. I bet you she's addicted to some sort of perscription drug. Poor kids though (probably 10 and 8 years old) that was enough crap to have to deal with for 20 minutes. Those kids have to live with that shit.

[quote name='Skylander7']I used to manage a movie theatre before I became a real corporate whore and started working for the bank in mortgage lending. I used to get a laugh out of when people would get the combo, which is a large butter popcorn, candy, and a drink for like 10 bucks. Of course they want the popcorn layered in butter, a large thing of Goobers, and then get.. a diet coke. It's a little baffling to me.[/QUOTE]


Ever thought that they could be diabetic?