No but people should stop sharing those crap tastic videos on here. YouTube personalities have no clue wtf they are talking about when it comes to companies, They are desperate for views so they make shit up.
Same thing happened to me,Told me it was cancelled then two hours later I got the email saying my items were ready. So I picked them up figuring it would trigger the payment and it did not, So they never charged my card and I got three games for free. I'll go back to the store tomorrow and see...
After about 9 hours I got an email stating "your items are ready for pickup!" Weird thing is they refunded the order back to my gift card after I picked up my items? Idk if that's a glitch or a mess up.
So after talking to a supervisor they stated that they are having issues with the ready for pickup confirmation and that the IT department is working on it.
Yeah I already put a call back request with customer service. At this point I'm just gonna request a refund and cancel the order, I already called the store and confirmed my order hasn't came up.
Soo are they not giving B2G1 coupons anymore with new accounts? I signed up for a new membership over a week ago and haven't got a coupon in my active offers yet.