Update. I contacted EA Chat Support and the rep was extremely helpful and gave me a Spore product activation key to add to my account, so give it a try, be nice, but as always YMMV.
did you contact them through the live chat in the Origin client or through a web browser? I tried through the web browser earlier today but the option is grayed out and I can't click on it. I tried through the client and there is
a 200+ minute wait just to chat with an representative, lol EA you fail once again