Here is my story when I tried to PM today at Wal-Mart
So I go into the electronics department and head into the videogames. I decided to get Armed and Dangerous also along with Ace Combat 5. I walked up to a Wal-Mart worker who was an old man. I asked him if he can open the PS2 section and grab me Ace Combat 5. He proceeds to the glass case and instead opens the Xbox case; I jumped in and told him it’s for PS2. He laughs and said he forgot which system is which, he then opens the PS2 case and instead of grabbing Ace Combat 5 he gives me 4, so I had to tell him again I wanted 5 not 4. He laughs again and said his eyes were going bad on him. Finally after giving me armed and dangerous and Ace combat 5 he told me to go over to the other worker so he can check me out.
As the other worker was checking me out, I asked "you guys price match right?" No answer, he just kept scanning the games and totaled it up for me and said $75.51, I was like I wanted to price match sears to these games here is the ad. I showed him the ad and he was like WE DONT PRICE MATCH, I was like you are lying I know you guys price match; he keeps denying me saying they don't price match. I then asked to speak to the manager. He called the manager over and I told him the situation. The manager shook my hand and looked at the ad. At this point I was waiting for no joke, close to 20 minutes for the two of them to study the ad. He was rubbing on the $4.99 price for some reason (he prob thought I put whiteout over it). The worker who refused to PM it for me earlier actually had the nerve to say those two games weren't even pictured in the ad. When I heard that I wanted to say "are you blind you

ing dumbass", but I was just playing it cool and quietly pointed out the two games to the manager. The manager was like WOW he is right, and then told me he needed to call Sears and make a photocopy of the ad. He walked off and 5 mins later returned and said he couldn’t get a hold of sears because they were closed, and told me to leave my number and he would call me tomorrow to confirm if they can PM the games for me. In the meantime he said would put the games aside for me.
Another worked walked up to us and asked if he could borrow the ad, I was like what for? He told me he was going to run to SEARS and ask them about it. (My sears and Wal-Mart are in the same shopping center) So I give him the ad and he runs off. The manager comes back and hands me a Wal-Mart gift card with 10 dollars on it, and said he was sorry for the wait and everything. He told me this was for me since I had to endure all this, and noted that it was hard to believe a 50 dollar game becomes 5 dollars so they had to be careful. I was happy because now if I can PM I could use this and only have to pay like 2 dollars for tax. The other worker comes back from going SEARS with a smile, saying they wouldn't let him in because they were closed so I would have to try back tomorrow. He then said since they are open tomorrow I should just try buying it over there. I told him the manager just gave me a 10 gift card so I would rather PM it here. The worker then just said, buy it over there and come back here to use the gift card on something else. After hearing that, I just grabbed the ad from his hand and left.
Bottom line, I am not that mad about not getting the game. This situation made me never want to PM a game from Wal-Mart again. The manager was cool, and I respect him for doing his job. He also gave me a 10 dollar gift card which showed good customer service. However the two workers who tried to screw me out of the PM and lie to me are what pisses me off. Especially the worker who lied about Wal-Mart not PMing and saying the games weren't on the ad when they were clearly pictured right there in front of his face. The smile and comments from the last worker who tried to run over to SEARS pisses me off even more. Oh well if they actually call me tomorrow I will come back. Otherwise I will just try getting it at SEARS.