convergecrew
CAGiversary!
I just had this incredible (bad) experience with Best Buy involving hte B2G1 promotion. I am still fuming about the whole thing, and wondering if anyone can offer any insight or advice.
Here goes: I bought 3 copies of FIFA 10 to share with two other friends when they had the sale last week. I went in on it because I was thinking about playing online with those friends, but in the end I decided I didnt want the game and went to return it today.
So I brought the game back with my receipt, which states that each copy of the game was rung up 39.99 (totaling $131.xx including tax). I do the return normally, the girl at the counter says no problem, hands me my receipt, and as Im walking out I check it again, and notice something strange: I am ONLY credited $.01 on my credit card for the return.
So immediately I go back and point this out to her. She find it strange so she calls up a supervisor. The supervisor then goes on to explain to me that because the game is part of a promotion, the value of the 1 copy I return is only 1 cent. I point out to her that each copy of the game CLEARLY states on the reciept that it is being rung up as 39.99 each. She gives me the usual speech about promo this and that, how the return policy is different for promotions and bundles, etc. So I say fine, then give me back the game, and I will give you 1 cent. No dice.
I ask in my kindest possible words despite my temper about what I can do, and the supervisor tells me that I should either A. get the two copies of the games back from my friends so that I can return all 3 games together for the full price I paid (which is impossible since both friends would naturally play it), or B. Get reimbursed $25 dollars for each friend to make up for the $40 dollars that I just gave back to this store.
Needless to say I am incensed, especially after receiving this kind of advice from the retail store. I just returned a video game to the store for a return value of .01 cent. I talk to another supervisor, 2 online customer service people, and then finally the store manager. By then I am in the store for an hour or so, and they all give me the same speech about how returns are handled in promotions.
Now I dont have a problem with the store's return policy concerning these promos, because I know that they have to protect themselves from people who try to take advantage of the deal through returns. But I am incredibly peeved for 2 reasons: 1. the fact the the original purchase receipt clearly states that each game was paid $39.99 for, which would have the customer assume that that was the price for each copy, and 2. the fact that I was in no way warned about the fact that I would be returning my game for only 1 cent, and that I couldnt reverse the transaction (getting the game back). Which essentially leaves me with giving the store 39.99 (plus tax) for nothing. The store manager, who I parlayed with for a few minutes, even had the b***s to offer to resell me back the same copy of the game at $39.99, after essentially giving them 40 dollars of my money.
So I was wondering if anyone had a similar type of experience and wanted to see if anyone can give advice on what kind of recourse I can take. Im gonna try talking to customer service again tomorrow, but I dont expect anything to change. They gave me no warning whatsoever about what was going to happen despite the reciept indication something otherwise, and then give me advice about getting money back from my friends because I returned my game to their store. Geez, the more I think about this the more upset I get. Really makes me wonder if Amazon would ever treat their customers this way (highly doubt it).
Oh and another thing, I go and check my credit card statement and find out that what they are doing is essentially refunding me the cost of the 3 games under the B2G1 price (131.xx) and then RECHARGING my credit card for 2 copies of the game under Full Price (59.99 x 2=131.xx) MINUS the 1 cent refund they gave me today. Can they even do that?
Here goes: I bought 3 copies of FIFA 10 to share with two other friends when they had the sale last week. I went in on it because I was thinking about playing online with those friends, but in the end I decided I didnt want the game and went to return it today.
So I brought the game back with my receipt, which states that each copy of the game was rung up 39.99 (totaling $131.xx including tax). I do the return normally, the girl at the counter says no problem, hands me my receipt, and as Im walking out I check it again, and notice something strange: I am ONLY credited $.01 on my credit card for the return.
So immediately I go back and point this out to her. She find it strange so she calls up a supervisor. The supervisor then goes on to explain to me that because the game is part of a promotion, the value of the 1 copy I return is only 1 cent. I point out to her that each copy of the game CLEARLY states on the reciept that it is being rung up as 39.99 each. She gives me the usual speech about promo this and that, how the return policy is different for promotions and bundles, etc. So I say fine, then give me back the game, and I will give you 1 cent. No dice.
I ask in my kindest possible words despite my temper about what I can do, and the supervisor tells me that I should either A. get the two copies of the games back from my friends so that I can return all 3 games together for the full price I paid (which is impossible since both friends would naturally play it), or B. Get reimbursed $25 dollars for each friend to make up for the $40 dollars that I just gave back to this store.
Needless to say I am incensed, especially after receiving this kind of advice from the retail store. I just returned a video game to the store for a return value of .01 cent. I talk to another supervisor, 2 online customer service people, and then finally the store manager. By then I am in the store for an hour or so, and they all give me the same speech about how returns are handled in promotions.
Now I dont have a problem with the store's return policy concerning these promos, because I know that they have to protect themselves from people who try to take advantage of the deal through returns. But I am incredibly peeved for 2 reasons: 1. the fact the the original purchase receipt clearly states that each game was paid $39.99 for, which would have the customer assume that that was the price for each copy, and 2. the fact that I was in no way warned about the fact that I would be returning my game for only 1 cent, and that I couldnt reverse the transaction (getting the game back). Which essentially leaves me with giving the store 39.99 (plus tax) for nothing. The store manager, who I parlayed with for a few minutes, even had the b***s to offer to resell me back the same copy of the game at $39.99, after essentially giving them 40 dollars of my money.
So I was wondering if anyone had a similar type of experience and wanted to see if anyone can give advice on what kind of recourse I can take. Im gonna try talking to customer service again tomorrow, but I dont expect anything to change. They gave me no warning whatsoever about what was going to happen despite the reciept indication something otherwise, and then give me advice about getting money back from my friends because I returned my game to their store. Geez, the more I think about this the more upset I get. Really makes me wonder if Amazon would ever treat their customers this way (highly doubt it).
Oh and another thing, I go and check my credit card statement and find out that what they are doing is essentially refunding me the cost of the 3 games under the B2G1 price (131.xx) and then RECHARGING my credit card for 2 copies of the game under Full Price (59.99 x 2=131.xx) MINUS the 1 cent refund they gave me today. Can they even do that?
ed something fierce. Man I wouldn't have even left the store the first time. I might have even had to snatch that shit back and throw a penny in the face of the supervisor/manager. 
