[quote name='Methoes']So - pre-ordering at BB doesn't mean a guarantee you'll get the game? This is a pisser... now I'm really worry on not getting one.[/QUOTE]
[quote name='Bumslie']I went to pick up my GoW: Ascension collectors edition. The gaming department told me last week that all pre-orders are picked up in customer service. I go to in-store pickups and this girl tells me oh your one of the lucky ones. She then tells me they only got 2 collectors editions out of 6 pre-orders. This is a

ed up for the people that are going to have to wait. I'm sure they will get a gift card for the trouble but this still shouldn't have happened.
I got them to PM Amazon and got a $10 gift card. I know this is YMMV but might work for others. The manager told me they have the $20 pre-order system worked out well now. I just read this thread and can't see any truth to that.[/QUOTE]
my store got in 3 god of was accession collectors for 6 preorders
they are horrible at reserving the game for you.
[quote name='TheBigHouse']I'll preface this by saying I actually like shopping at Best Buy, in general. I'm not one who is hoping they go under, or thinks they are evil, etc. Having said that, damn, sometimes they make this so difficult it makes me question if the $20 rewards certificate is worth my wasted time plus the aggravation. Every single time the in-store pickup process changes, and I get treated like no one has ever done a pre-order before.
Today I go to pick up the collector's edition of GoW: A, which I had preordered in-store weeks early with the $5 deposit. I can't find an employee in Games at the Gaming Desk. Or in Movies. Or in Music. Or in TV's. Or in Car Audio. Finally, halfway across the store I find someone, and thankfully she agrees to help me. I show her my receipt and she hands me a regular edition of the game. I point out that I am looking for the collector's edition. 2 more people show up to help. They look in the left side of the cabinet at the gaming desk. No dice. They look it up on the computer. In stock. Finally 10 minutes later they look on the right side of the cabinet - bingo. Sigh. Ok cool, let me pay and be on my way. Well no, now I have to be escorted up to customer service to pay, which is the exact opposite of the policy I was chastised about a week ago ("pre-orders are bought at the gaming desk, not up here"). The Customer Service person struggles to do the whole thing, and then informs me she can't apply my rewardzone certificate to the purchase for some unknown reason. Finally, to top it off - despite asking me for my phone number 3 times (and confirming my info on the keypad) - she doesn't apply my rewardzone status to my purchase either, which i didn't realize until later. Total time in store: 25-30 minutes, and I still have to enter the purchase into the rewardzone site and then hope I get the points credited correctly, which I doubt will happen without me having to contact them.[/QUOTE]
I preorder lots of games from bestbuy and this sounds like a typical experience for me. I rarely find someone in gaming and they can rarely find the game that should be reserved, and it seems like there is some register problem everytime i go