What is going on with Best Buy? I just logged in to my account to cancel a pre-order and the option to cancel is greyed out. I had to do a chat with customer service where I was repeatedly asked why I wanted to cancel and if I was REALLY, TRULY sure I wanted to cancel the order. Took 15 minutes to convince the agent to cancel my order, it was like pulling teeth. Keep in mind, this is for something that doesn't release until the end of January. I could see if it was already being prepped for shipping but this is obviously not the case. Meanwhile at Amazon I can literally just click a button and do the same thing in a fraction of a second. It's no wonder no one shops at Best Buy anymore.
Best Buy chat is the worst. I spent about three weeks just trying to get my $5 rewards certificate back after I lost it when Best Buy canceled my in-store pickup order for being out of stock. I had already waited over a week for it to be refunded, since in the past, refunded certificates took much less time than that to get back to me. Since I don't have their credit card, they tried to act like I wasn't entitled to any rewards, but I explained it was for my birthday and it was their fault I lost it. I think I went through five or six chat sessions and two phone calls over the course of those three weeks until I was finally given a "customer satisfaction certificate."
Now, I know what you're all thinking: why go through all that trouble for $5? It was the principal of the thing, dammit. Something as simple as a rewards certificate not being refunded after an order was canceled should not take a PhD to figure out, and that's legit how it seemed, because the people I was dealing with, people who are supposed to know the policy of the company they work for, didn't have a freaking clue what I was talking about. And honestly, as much as I hate Best Buy, they're not the only store that outsources their customer service to the dumbest call centers on the planet. It just makes you want to bash your head against a wall.
I remember back when I had GCU, I'd call the exclusive "elite" phone number and would actually get an American. Then after a while, that number led to India, then they just did away with that "exclusive" nonsense altogether. When Best Buy did away with GCU, they really started to go downhill, and I don't just mean because the deals dried up. It coincided with a serious, noticeable decline in customer service. Frankly, Best Buy doesn't give a shit about their customers, just like most large retailers, so there's very little compelling me to give them my business over any other store. Yeah, the b2g1 free Switch games is nice, but something like that will just make me buy more games than I need, and I don't want their shitty Plus membership, anyway.
'em.
