BestBuy Enforcing Removal of GCU If You Go Past 3 Game Limit

Thebacklash said:
Only one person has mentioned their CC being "unusable" and it looks like he was talking about rewards points being gone from his account.

I've just posted the ToS. Which takes all of 2 minutes to find.... and it just seems funny that those bitching, can't search/read.

Nothing BB has done is illegal, yet... all in the ToS.

The *warranty* issue is the only questionable thing. and again, people have only bitched about them being gone.... nobody has been able to verify by actually calling BB or trying to use the warranty.

The warranties not showing up online can just be because the account being removed, still 100% possible this was an oversight and will be corrected. Canceling the actual warranty does require a 60 day notice from BB (their own ToS)

Most likely monday morning at BB Corporate someone is going to have a huge headache to deal with.

Warranties should still be valid, just temporarily not showing up on the account due to the purge.
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I'm the one person in this thread that seems to have a legitimate complaint here with Best Buy. Their "My Best Buy®" Store credit card is currently unusable and all pending promotional purchases have been terminated. Meaning all deferred financing has been removed from the account at the request of Best Buy. I've been in contact with Executive resolutions and they are standing behind their May 24th 2018 TOS update and the terms there in that allow them to conclude all business between myself and Best Buy due to the infraction. That infraction which I have evidence proving to the contrary that they are in the wrong about. Anything related to the old member ID has been deleted. This includes service contracts, gift cards issued from trades, gcu, pending orders and elite plus that I had on the account. The new member ID that was generated for my account has no service contracts associated with it. I've called Geek squad directly to look into my service record numbers and they have no record of them. The only thing that survived was my saved items list, payment information, and address book. Their "My Best Buy®" Store credit card is linked to the member ID and required migration to work on a new member ID, and since the original ID is deleted it is unusable.

All of this could have been avoided if they did the work to communicate to members on a individual basis about issues related to GCU. They had the tools to monitor and force limitations and decided against it. Scalpers/flippers were not the issue as someone previously said, they would be smart enough to purchase multiple GCU accounts. Instead they decided to take a nuclear approach to everything related to GCU because they can now.

 
Kfoster1979 said:
:whistle2:$ People here want to be entitled and not understand how business works then bitch that it's socialism when it's really capitalism...

I agree this was a loss leader. I still doubt BB flat margin was 20% on all games (Buy for 48 sell for 60). We have no idea what BB wholesale rate is and best bet is somewhere between 20-30%. I would like to think they have some wiggle room and still make some margin in the 5-10% area making wholesale price on a MSRP 59.99 game around $40-$42 lets do math and intro business here!

BB buys for 43 sells with a GCU discount at 48. Thats a 10.41% margin or $48 in revenue or $5 in profit. If they sell at MSRP thats 28% margin with $17 in profit. Now the question every business class will ask; do you want 10% at $5 profit 100 times ($4,800 revenue) or 28% margin at $17 30 times ($1,800 in revenue)? Basically same profit with less inventory a higher margin and less revenue (Wall Street cares about revenue) MOST big box will take moving more units more revenue over all with the same profit and more foot traffic! Why? Because out of that 100 some will buy a high margin item(s). In the world of big box this is how money is made. Lose a little here to make more there. Wal Mart is the king of this see the example of grocery that has razor thin margins and fluctuates all the time.
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Tyrok frequents this board and as a BB employee has repeatedly said BB pays between 45 and 48 for games. If they are selling for 48 bucks, BB is NOT making money, especially if the customer has free shipping attached. Especially by the time overhead costs are factored in. It just wasnt a sustainable business model. They likely tried it as an experiment to see if gamers would get to the store to buy more non-gaming items as well, and eventually decided it wasnt worth the losses GCU was generating. If it was making them money, why would they be ending the program?

As for the topic of this thread, good riddance. Those people are probably the ones that ruined it for the rest of us.
 
bzchanboy said:
I'm the one person in this thread that seems to have a legitimate complaint here with Best Buy. Their "My Best Buy®" Store credit card is currently unusable and all pending promotional purchases have been terminated. Meaning all deferred financing has been removed from the account at the request of Best Buy. I've been in contact with Executive resolutions and they are standing behind their May 24th 2018 TOS update and the terms there in that allow them to conclude all business between myself and Best Buy due to the infraction. That infraction which I have evidence proving to the contrary that they are in the wrong about. Anything related to the old member ID has been deleted. This includes service contracts, gift cards issued from trades, gcu, pending orders and elite plus that I had on the account. The new member ID that was generated for my account has no service contracts associated with it. I've called Geek squad directly to look into my service record numbers and they have no record of them. The only thing that survived was my saved items list, payment information, and address book. Their "My Best Buy®" Store credit card is linked to the member ID and required migration to work on a new member ID, and since the original ID is deleted it is unusable.

All of this could have been avoided if they did the work to communicate to members on a individual basis about issues related to GCU. They had the tools to monitor and force limitations and decided against it. Scalpers/flippers were not the issue as someone previously said, they would be smart enough to purchase multiple GCU accounts. Instead they decided to take a nuclear approach to everything related to GCU because they can now.
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Sounds like promotional financing removed, so you have to pay the standard financing?

CC declined if tried to use? BB isn't the bank issuer... that would be citibank.

The warranty issue is the questionable part, cause they do have to notify you prior to actually canceling that.

Honestly thinking BB Corporate's nuclear approach, probably did go to far... but I don't think it was on purpose. I think there are some errors that will get hashed out after all the dust settles.

I don't think they intended to remove warranty's on purpose, I think that was an oversight to canceling the
BB member ID as a whole. That's where I think they screwed up, and they will most likely correct once they fully realize that.

 
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The card is not usable on the new account with the new member ID due to them not migrating the account over. Thus any and all promotional balances have changed to outstanding since there is no Best Buy member ID associated since it's deletion. Citibank is working with me and the only reason I know about why it's not working is because of them. None of these events were described to me in the email they sent regarding the ban, this is the aftermath of their decision. 

 
bzchanboy said:
The card is not usable on the new account with the new member ID due to them not migrating the account over. Thus any and all promotional balances have changed to outstanding since there is no Best Buy member ID associated since it's deletion. Citibank is working with me and the only reason I know about why it's not working is because of them. None of these events were described to me in the email they sent regarding the ban, this is the aftermath of their decision.
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So....

Card not canceled, just not tied to the account that has been canceled due to ToS Violations.

PROMO offers have been canceled, which is not the same.

Still the warranty issue is the problem.

 
RabbiHick said:
Tyrok frequents this board and as a BB employee has repeatedly said BB pays between 45 and 48 for games. If they are selling for 48 bucks, BB is NOT making money, especially if the customer has free shipping attached. Especially by the time overhead costs are factored in. It just wasnt a sustainable business model. They likely tried it as an experiment to see if gamers would get to the store to buy more non-gaming items as well, and eventually decided it wasnt worth the losses GCU was generating. If it was making them money, why would they be ending the program?

As for the topic of this thread, good riddance. Those people are probably the ones that ruined it for the rest of us.
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Fair point... Again I have no idea what Best Buy cost is. If GCU was a complete wash then yeah as margin shrank with CDs (no longer selling) and movies you can’t afford not not make anything off games. Plus having people use Best Buy as a wholesaler while earning points and rewards I can see why they killed it.
 
Thebacklash said:
So....

Card not canceled, just not tied to the account that has been canceled due to ToS Violations.

PROMO offers have been canceled, which is not the same.

Still the warranty issue is the problem.
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Like I said previously the infraction was taken care of and their system wasn't able to discern the difference between a purchase and a return of an item. I don't believe that constitutes breaking a rule when you proactively fix said issue within the return time, since the purchase was not completed. But that is pointless now because Best Buy themselves can't even investigate the issue that resulted in all of this mess. The member ID and associated data is gone, their system is not able to look it up and verify for themselves what I was able to prove. The warranties are gone too as a result of not migrating from one member ID to another properly, It's just gone. Whomever pushed to have this latest audit and wave of bans is responsible for this. Their inability to properly merge accounts created this mess and Best Buy is standing behind it. I'm willing to wait it out to see if a resolution is provided, but I don't believe there will be a happy outcome here.

 
Instead of reading/writing the same song and dance, how about we play a game. We say our job(or what we're in school for) and we determine why best buy got rid of GCU because of that. Can be serious or silly. I'll start.

My job is in: Marketing

Reason why GCU was axed: Any publicity is good publicity for Best Buy
 
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Whoa, this thread still ain't locked and it somehow hasn't just devolved into a bunch of wrestling gif's? I'm surprised, well, not that surprised.

giphy.gif


 
Yu Narukami said:
Actually, it doesn't matter what you think. BB's cover-their-rear paragraphs don't matter. It's called a courtroom, but it's not a food court, guy. TaCoS have no place there, and any good lawyer will tear them to shreds. Everyone here's got such a big mouth with their "lol, Best Buy is totally safe from litigation because they typed a paragraph." Take a fucking law class before you guys open your monkey mouths.
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I’m telling your mom not to give you an allowance this week for that type of language,
 
bzchanboy said:
Like I said previously the infraction was taken care of and their system wasn't able to discern the difference between a purchase and a return of an item. I don't believe that constitutes breaking a rule when you proactively fix said issue within the return time, since the purchase was not completed. But that is pointless now because Best Buy themselves can't even investigate the issue that resulted in all of this mess. The member ID and associated data is gone, their system is not able to look it up and verify for themselves what I was able to prove. The warranties are gone too as a result of not migrating from one member ID to another properly, It's just gone. Whomever pushed to have this latest audit and wave of bans is responsible for this. Their inability to properly merge accounts created this mess and Best Buy is standing behind it. I'm willing to wait it out to see if a resolution is provided, but I don't believe there will be a happy outcome here.
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Typically you should have several weeks to a month or two to decline changes to credit card terms. They can’t change terms and a week later remove your financing. I suggest you write Citi and decline changes to the card. They will close your account and they can’t remove your special financing. Long story short, Best Buy fucked up.

https://www.creditcards.com/credit-card-news/help/card-act-12-consumer-protections-6000.php#opt
 
Blaster man said:
Typically you should have several weeks to a month or two to decline changes to credit card terms. They can’t change terms and a week later remove your financing. I suggest you write Citi and decline changes to the card. They will close your account and they can’t remove your special financing. Long story short, Best Buy fucked up.

https://www.creditcards.com/credit-card-news/help/card-act-12-consumer-protections-6000.php#opt
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"Credit card companies can also continue to close accounts and slash credit limits abruptly, without giving cardholders warning." :whistle2:

 
Thebacklash said:
"Credit card companies can also continue to close accounts and slash credit limits abruptly, without giving cardholders warning." :whistle2:
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That has nothing to do with what happened. You are either being intentionally obtuse at this point or are truely ignorant of credit cards. Those of us that have had credit cards for decades know what the forms the send changing terms are...as well as the ability to opt out.
 
https://www.consumerfinance.gov/data-research/credit-card-data/know-you-owe-credit-cards/

Looks like they have to give you 45 days to opt out before changing your special financing. Best Buy can’t change your terms May 24 then eliminate your special financing a week later. Definitely tell Citibank that you opt out of the changes. Best Buy May be playing fast and loose with banking rules but Citibank won’t.

6. What can change?
Your credit card company can change your card agreement. Your credit card company can make any of the changes listed in this section to your credit card agreement. Most significant changes require 45 days notice to you. Read your mail and any online messages from your credit card issuer to see if your credit card rates, terms, or conditions are changing. If the card issuer decides to raise your interest rate on new purchases, you have the right to close your account and thereby avoid the increased rate. If the card issuer adds or increases certain fees, you have the right to decline these changes but the issuer may then close your account. In either case, you will still need to pay off your balance to the card issuer.
 
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Just fyi.... that qoute is from your link.
And his card didn't get canceled its no longer linked to his BB account.
 
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best buy should have axed release day shipping instead of GCU they probably lost way more money on that than giving a $12 discount on games, at least 20 separate occasions slightly more than half the games i've ordered total they have waited to the day before release and shipped with UPS next day air saver instead of just shipping the game a few days early using UPS ground. i don't know how much that costs them but almost for sure over $12. i would have no problem waiting a few days extra for games i don't really care about or driving to best buy on release day for the ones i do.

 
Master Miguel said:
They make you wait 45 mins for a prescription at their pharmacy (that literally takes 10 mins at most to fill if its really busy) because they hope you'll buy some clothes or electronics while you wait.
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Um I'm a pharmacist and your statement is sooo ignorant. it takes 45 minutes because walmarts are freaking busy and guess what at MINIMUM a 1000 scripts a day are being processed in a 8 hour day and everyone wants their prescription asap

Anyway I just came to complain when I discovered my gcu has been cancelled and bestbuy never sent me an email or anything smh. I never purchased more than 2 copies of any game either and had a year left on my account ☹

 
I just think of something.... what if someone have a preorder game and that was paid with a best buy gift card and they get ban...WHAT would happen to the gift card balance that was used on preorder?  IF the entire record is deleted, berst buy could have kept the balance and you can do nothing.  

 
tinky30 said:
Um I'm a pharmacist and your statement is sooo ignorant. it takes 45 minutes because walmarts are freaking busy and guess what at MINIMUM a 1000 scripts a day are being processed in a 8 hour day and everyone wants their prescription asap

Anyway I just came to complain when I discovered my gcu has been cancelled and bestbuy never sent me an email or anything smh. I never purchased more than 2 copies of any game either and had a year left on my account ☹
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Was it cancelled, or are you just not seeing the discount when browsing? It only shows in cart now, but you should also be able to see the GCU status on your account home page.

 
tinky30 said:
Um I'm a pharmacist and your statement is sooo ignorant. it takes 45 minutes because walmarts are freaking busy and guess what at MINIMUM a 1000 scripts a day are being processed in a 8 hour day and everyone wants their prescription asap
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Don't make me laugh. You're telling me that the mother with a sick screaming child has to wait 40 mins for you to put an antibiotic in a bag or 'gasp' mix it real fast? And guess what, that is my profession too. Ignorant, haha.
 
Master Miguel said:
Don't make me laugh. You're telling me that the mother with a sick screaming child has to wait 40 mins for you to put an antibiotic in a bag or 'gasp' mix it real fast? And guess what, that is my profession too. Ignorant, haha.
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So what you’re saying is that if we want our medicine faster and our kids are screaming then....don’t stop them?
 
tinky30 said:
Um I'm a pharmacist and your statement is sooo ignorant. it takes 45 minutes because walmarts are freaking busy and guess what at MINIMUM a 1000 scripts a day are being processed in a 8 hour day and everyone wants their prescription asap

Anyway I just came to complain when I discovered my gcu has been cancelled and bestbuy never sent me an email or anything smh. I never purchased more than 2 copies of any game either and had a year left on my account ☹
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THIS! I am a pharmacist as well and I completely agree. Just wanted to say that.

 
Master Miguel said:
Don't make me laugh. You're telling me that the mother with a sick screaming child has to wait 40 mins for you to put an antibiotic in a bag or 'gasp' mix it real fast? And guess what, that is my profession too. Ignorant, haha.
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No. But it all depends.. 40 minutes for that situation, nope. For someone who drops of some sort of maintenance medication written 2 months ago and wants it RIGHT NOW because of their poor planning or whatever then yeah it may take 40 minutes as they are not the only patient (case in point - the mother with the sick child).

 
1) crazy, this turned into a pharmacist fight

2) cool how many pharmacist gamers are CAGs

3) anything at Walmart can understandingly take longer than expected because Wal-Mart is insanely busy

4) this thread is entertaining, thank you
 
yep as stated ppl are getting accounts cancelled just because .. not going over limits and no emails about but just plainly cuz they feel like it to get rid of GCU..thanks best buy im sure within 1-2 years between that and your issues with tracking returns etc...you'll be finished..its not like other stores don't have deals lol...GCU is good if you want a game now...it no longer applies to black friday...and i dont buy games the day they come out either so...gamestop - though yes I need to go and beg for a sealed copy haha!, target and newegg will do fine for now...and the occasional amazon deal which is almost non-existent. I will buy from best buy when they have a good deal but GCU will no long influence this..in regards to the points ok its 10-15 dollars in points whatever..thats just extra for shopping there you still got the item you paid for , but as I said if you have points there i would spend them soon!

 
Thebacklash said:
Which were tied to his account..... account no longer valid.............
so they canceled his credit card?..... or his financing promo that was tied to his BB account.
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He already said they changed the terms on the card a week ago to allow the financing to be cancelled when GCU is cancelled. Then they cut his GCU account and cancelled the financing a week later. They are supposed to give 45 days notice for him to be able to opt out of the changes to his credit card terms. If he opts out they have to close his account, leave the existing terms in place, and allow him to repay the balance at the original terms.
 
On the bestbuy forums. Couple of people said they are no longer getting the discount even tho their accounts were not wipe.
 
Blaster man said:
He already said they changed the terms on the card a week ago to allow the financing to be cancelled when GCU is cancelled. Then they cut his GCU account and cancelled the financing a week later. They are supposed to give 45 days notice for him to be able to opt out of the changes to his credit card terms. If he opts out they have to close his account, leave the existing terms in place, and allow him to repay the balance at the original terms.
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The 45 day notice is for what is deemed a significant change - Generally this is Interest Rate or Fee related. Changes to things like reward points, cash back, and promotional items are not necessarily included as requiring notice.

So like, if the promo financing is "You have a 0% interest rate for 18 months", notice would likely be given as the effective interest rate has changed. This is different from deferred interest, where it is constantly calculating at the normal IR for the card, you just aren't required to pay it if the entire purchase amount is paid before the deferral period ends. Deferred wouldn't require prior notice, because the IR isn't being changed at all, just the promotional period.

It's amazing the random knowledge you gain working at banks that do both private label and standard credit cards. There are a lot of loopholes banks can use to change things.

Also - If the card is managed by Citi, changing terms without notice is 100% Citibank's fuckup, not Best Buy. BB would have a contract with Citi to have them manage the card and all relevant items, including notice about changes in terms and maintaining the account (including promotional balances, etc)

 
This has been a very entertaining thread and I'm anxious to see how it all pans out, mostly because I have GCU and a BB CC, but haven't violated any of the terms, though, if some of you are to be believed, that won't stop them from having shit cancelled/revoked/aborted/etc.

 
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eulogywerd21 said:
This has been a very entertaining thread and I'm anxious to see how it all pans out, mostly because I have GCU and a BB CC, but haven't violated any of the terms, though, if some of you are to be believed, that won't stop them from having shit cancelled/revoked/aborted/etc.
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My gcu was cancelled but my cc is fine. Nothing has changed on it
 
humbug43 said:
My gcu was cancelled but my cc is fine. Nothing has changed on it
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Mine is still active (I just checked the online price difference and the discount is still active) until Jan 2018 19. Nothing in any of my BB associated accounts has changed, but I'm also certainly prepared to pay off the CC at a moment's notice if they start fuck ing around. My sincere take on this is someone higher up hit the red button without considering all of the issues that would arise and for the next week or so, behind-the-scenes people will be scrambling to fix and/or cover asses.

 
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I remember reading this thread on ResetEra a few days ago and a mod closed that thread, and now it's here - in the deal section no less.

Is OP same person coming here to complain about not following BB GCU ToS?  :shame:

 
No wonder it takes so long to get my prescriptions. All the damn pharmacists are on CAG looking for deals to flip.
 
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