[quote name='NintendoCleveland']I had the same frustrations this morning, as I bought the red Wii on Thanksgiving online when it was $169.99. I had to do a return/rebuy, so all of my Reward Zone Certificates are being returned to me. I asked the manager why they just couldn't give me a $45 gift card to make things much easier, and she basically said that Best Buy's computer system sucks (I guess that's one problem the Geek Squad can't fix) and they had to do a return/rebuy with my system. I'm glad you posted to bring in the Wii, as I had it in my car just in case.[/QUOTE]
Yeah, I went back to the store with the box and after showing one of the managers their own PM policy and going back & forth with her over "understanding" the policy

... she finally agreed to offer me a $45 gift card, but she would still first have to refund the original purchase and re-ring @ the 169.99 price. I was going to let her do that but after thinking decided against it b/c I really didn't want the gift card, I wanted them to deduct the price difference from my credit card. At the time I really didn't see the incentive of going with the Best Buy gift card of $45 over the $75 credit from Amazon, so I turned it down (stupid move?).
Of course after leaving I realized that maybe I should have took the offer, sold the Wii & kept the gift card, but oh well. Love all the price drops & price matching but trying to score that *perfect deal* has become tiring.
FYI - she told me that the interpretation of the PM policy is actually up to the discretion of the manager. So it all depends on who you talk to. Which is just whack!