Hi guys,
I heard shipwreck talking about the Amazon trade-in program and wanted to report my experience.
I 'traded in' an absolutely MINT condition 32 GB HP Touchpad. Not a scratch on it. In fact, everything was in perfect condition, including the box, charger, etc... The 'like new' trade in price was around $110. I know...I could have sold it directly for more but did it for the convenience.
On the trade-in page I marked it as 'like new' condition. However, I did NOT mark the 'send back if not in specified condition' box. Knowing what I know now..this is obviously not a good thing to do...but I did not know that at the time.
Sure enough, they 'assessed' it as 'acceptable' and gave me a paltry 24 for it.
What really angers me is Amazon's response to me after a couple calls into customer service. They were COMPLETELY worthless. They claimed they could not even locate the unit after the assessment and basically said I am out of luck and should have checked the 'send back if not in specified condition' box. This is an unbelievable position for Amazon customer service to take! They have always treated me right in the past.
This really smells like a scam to me. Seems like the 3rd party trade in company Amazon is dealing with is playing games with the trade ins.
Any ideas on any other course of action I can take to get this resolved? I'm assuming I am screwed but just thought I'd ask.
I think it is safe to say that you should stay far away from the trade-in program...and sell your items directly via the normal channels.
BTW - here is my post on Amazon about it :
http://www.amazon.com/forum/electro...orum=Fx1EJWAT4NYDRIE&cdThread=Tx3D5RY64SSQ359
Edit : Forgot to add that I did finally talk Amazon into giving me a whopping $30 promotional credit. However, this is after talking to at least three customer reps. Certainly does not make up for the loss but at least it was something.