[quote name='mink-e']Well, from what I've heard, this guy does it every year, so I'll take a camera with me next year if he doesn't get shut out. He was buying a variety of different priced games, and almost all of them were new games, but I just don't understand why he didn't clean them out of Shark Tale

This TRU opens at 11, and this guy was about half way through being checked out by the time I got in at 11.
As I think about it, I'm pretty sure I'm just going to go to corporate about this. Yeah, I could maybe con the manager into hooking me up on something, but I'd rather not have to deal with this every year. What sucks even more is that this is the only TRU in town, so it's not like I could have taken my chances at another store.
My question is, should I get ahold of the district manager and work my way up? I'm not even going to the store manager, as he would have had to ok this from the beginning.[/quote]
If this guy had some benevolent purpose, such as a charity for an auction or something like that, I'm sure he had the blessing of TRU management, since that's good press for them, plus if it's really for a charity, he would be tax-exempt most likely. Also, if it's for a charity, TRU should be getitng some kind of tax write-off for this sale.
Contacting them to confirm that is a good idea, so that way they go look into it, so that way they know to put out the good press for their charitible ways, make sure they're getting any tax breaks on it, and if it's not charitable, find out what asshat at the TRU store decided to let this one fly.
If it's a "friend of mine" scenario, then that manager is a dead duck for doing something like that. If he didn't know, and there's no way he would not know something like that going on, then he should get fired for gross incompetence. Doubly so if he's letting someone into his store before store hours to make that huge-ass sale.
Question I have is where you're at, so the other CAGs in the area should keep an eye out for this person, just for curiousity's sake. 'Cause if he's not some benevolent human being doing something charitable, there is NO WAY that someone should be allowed to walk into a TRU for $30K worth of games, without going right to the corportate offices for clearing something like that. And if they already know, then it's no harm to them. If not, then good job on being a whistleblower.
I would send a copy of whatever correspondence you do to the main TRU management, and you might want to think about CC'ing the local district/area manager at the same time, so the upper level folks know about it at the same time the area/district managers know about it as well. Contact TRU and find out who works in their customer relations, send one copy to them and one copy to the area/district manager, if you can find out who they are. Don't go directly to the store manager, as if they're doing something on the down-low, they'll deny everything and squirm out of it. Going above them puts them in a different spot, since they can look up the receipt info from yesterday (hopefully) and see the evidence for themselves before taking any action.