Dead PS3 and Repair Time

Thongsy

Thongsy

CAGiversary!
Feedback
23 (100%)
Well if you have been reading the CoD4 thread, you probably know I have a dead PS3 now. But since not everybody reads every thread, I'll post this topic also. After being really excited for CoD, I found out it doesn't seem to like my system, as it would shut off my system completely and force me to reset it in the back. It did it once in single player, and than worked for for the little bit I did play it, since I mainly wanted to try MP online. Than it did that each time I got online within a minute or two, and only once did I get to play for an hour or so, and it was a damn great experience. Than it went back to doing the shut off thing.

Well I thought maybe it was just a bad disc and got it exchanged at Best Buy but it still did the same thing online. So I decided, fuck it at least I can play offline single player, correct? Nope.:bomb: As it has now brick my system and the game is stuck inside it.

Now what I want to know, is how long I can expect to be without my PS3, Sony is already sending me a coffin and it should arrive next week, hopefully. Does anybody know what the turnaround time is, and what the whole process is, will I get my old system back, a refub, a new one? This going to suck since I know I'll probably lose all my game saves and shared games.

Update: Received the Return box, took a week to get here from Texas to Alaska, the return label is Next Day Air. Will drop it off tomorrow at The UPS store or something.
Sent it off 11/15. Arrived at the repair center 11/16. Still No update on the repair status or anything on their Playstation Repair Status site 11/17. If there is still nothing on there tomorrow, 11/18 I'll give them a call to make sure they got it and see what's going on since it said it would take a day or so for it to be updated on there and that has pass.
 
Tagged. I'm interested to see what experience you have.

Most particularly, what kind of PS3 you have, and what you get in return (as well as turnaround time).

Sony's repair staff must feel like the Maytag Man compared to the Microsoft crew in Texas.
 
It's a 60 gb model, got it in early September from gamestop.

Additional info on how I used the system, it was connected to the internet via a ethernet cable and not wifi. It has plenty of room to breath and I live in the frozen north, Alaska so overheating wouldn't be a problem for the most part. Also before it died, I could play every other game I had fine, no problems at all.
 
I experienced trouble with my PS3 back in late December-early January. My PS3 was having difficulty with certain downloaded demos. The games would cause my system to beep 3 times and shut down no more than a minute or two into them.

I called Sony and received my box in about 5 days. I sent the box in on a Tuesday and got my new PS3 on Thursday of the same week. It was incredible. Now, I don't know if they've changed their service for any reason between now and then, but it's certainly possible. I'm pretty sure my coffin was an overnight box as well.

They also sent me a brand new PS3 instead of a refurb/fixing my console. I'd be interested to see if that practice still applies or how the turnaround time will be affected if they fix yours instead.

Overall, my experience was very positive.
 
From what I have heard, Sony does send out another 60GB. You can back-up your saves on a USB flash, SD Card, MS, etc. You will have to re-download all your PSN stuff though, but it's all tagged to your account (It's not like the 360 where you must be online always to access your content, unless you call and get back codes).
 
[quote name='zewone']Fingers crossed for a 40GB.[/quote]

Why would I get a 40 gb back? I'm pretty much expecting or hoping to get a 60 gb back.

As to backing up my game saves, I wish I did do that before this happen, it's totally dead now. Won't turn on at all. So unless I can somehow extract the saves I'm SOL on that, and that is really what pisses me off more than anything else.
 
[quote name='Thongsy']Why would I get a 40 gb back? I'm pretty much expecting or hoping to get a 60 gb back.

As to backing up my game saves, I wish I did do that before this happen, it's totally dead now. Won't turn on at all. So unless I can somehow extract the saves I'm SOL on that, and that is really what pisses me off more than anything else.[/quote]
If the hardware is dead, then wouldn't they just throw your old hard drive into the new system? Also, I wonder if your computer could recognize the disk format from your ps3. since its just a standard notebook drive, it isn't too much of a reach to think you could extract your saves.
 
It would be BS if they gave you back a 40gb. I really don't think they'll do that, but if they do make sure you complain, lots.
 
I had problems with my PS2. Sent it in and got be back quite fast. Shame to hear bout the temp lose though...only problem I have with my PS3 is that I keep getting logged of the network and I know its not a conection problem.
 
[quote name='thespamofpower']If the hardware is dead, then wouldn't they just throw your old hard drive into the new system? Also, I wonder if your computer could recognize the disk format from your ps3. since its just a standard notebook drive, it isn't too much of a reach to think you could extract your saves.[/quote]

No, as I posted in some random thread I had to call Sony abt my dead 60 gig as well (as far as I know, the NFS Prostreet demo killed it). Luckily there is nothing currently in the PS3.

The first question I asked the support lady when I had a chance is would I have to send my HDD and what would happen to it. She told me, yes I would have to send it in, and all my data would unfortunately be erased. I believe she told me I could expect it back in 7-10 business days as soon as Sony received it max.

I have someone willing to let me throw my saves on a jump drive, but I have to figure out how to remove the hard drive (I'm assuming doing so doesn't void the warranty). I'm hoping that if I have the chance to do that, the hard drive won't damage the other system at all; it shouldn't.


As far as the COD situation, I said in the earlier thread that my recent PS3 failure kinda has me wary of even playing COD 4. I also remember several problems with COD 3. I'm gunshy now, but even if I have prolems w/ COD4 I guess it's not really that big of a deal. You'd think Activision would have figured it out by now though.

To rodeojones: Snooping around on the official Sony boards, I noticed there were several threads discussing COD4 doing the same thing to PS3s. There was also someone that had a similar problem as me after the NFS demo.
 
[quote name='dastly75']Are they gonna give you a new COD4 or give you yours back?[/quote]

That's a good question, but on the form they have you fill out when you send the system in, there is a section regarding stuck games in the system, so hopefully I'll get it back, since $54 dollars is like a full day of work for me.
 
Just happened to me playing the new Lego Star Wars game. I was playing and then all of a sudden the system just died. I thought maybe the plug had come undone, but I checked it and it was fine.

I tried resetting it in the back and the little red light comes on but then when I hit the power button on the front, it tries to turn on and the little green light flashes for a second and then just dies again.

I guess I'll have to call Sony. :cry:
 
Hi. I just registered on CAG so I could tell you that the exact same thing happened to me with COD4. I'm curious about the turnaround time as well; I actually found this thread via Google while searching for 'PS3 repair time.' Sorry to hear yours got bricked, too. If you want to read about my similar ordeal, follow the link over to my thread on AVS Forums, I'll be updating that board on my return experience:

http://www.avsforum.com/avs-vb/showthread.php?t=935544
 
[quote name='The Mana Knight']From what I have heard, Sony does send out another 60GB. You can back-up your saves on a USB flash, SD Card, MS, etc. You will have to re-download all your PSN stuff though, but it's all tagged to your account (It's not like the 360 where you must be online always to access your content, unless you call and get back codes).[/QUOTE]

So...once you redownload the stuff, it's tied to the new console so can be played online? Does that apply to PSP games (ie PS1 games) too?

And I thought Microsoft let you do the same thing now? Redownload stuff so it would be tied to the new system? I hate how these companies are handling this. At least it sounds like Sony's doing a better job than Nintendo (which has no method at all of transferring content). If Microsoft DID change their policy, then maybe it's because they had to match Sony's. If Sony really has the best policy, they should advertise that somehow. I have no clue how there's works.
 
The PSN games that you buy can be redownloaded up to four times, downloaded five times max, if I'm not mistaken, that is how people gameshare. So I'm not worry about that at all, it's a nice feature of the PS3.
 
Supposedly though the 360's games can be redownloaded indefinitely now? If so, that's actually better (of course I suppose on a 360 you're more likely to need to need a new console, but still :D )
 
Ok, so Sony finally serviced my PS3 and it's now in the hands of UPS. Apparently I still won't be getting it until the 27th, but that's another matter.

They sent me an email tonight regarding my system telling me that a 90 day limited warranty will be included. I assume this means the 1-year warranty with the purchase of my original 60 gig is now void. I hope that's not the case, but does anybody know from experience what the deal is?
 
[quote name='primetime']Ok, so Sony finally serviced my PS3 and it's now in the hands of UPS. Apparently I still won't be getting it until the 27th, but that's another matter.

They sent me an email tonight regarding my system telling me that a 90 day limited warranty will be included. I assume this means the 1-year warranty with the purchase of my original 60 gig is now void. I hope that's not the case, but does anybody know from experience what the deal is?[/quote]

From reading all the umm notices and fine print, it's 90 or your original warranty, whichever is longer will be honored. I sent my PS3 off last week, they got it last friday, still doesn't appear in the system, so hopefully they're just being slow to process it.

Though when I do get it back, I don't think I'll play CoD4 now, even though it is a kickass game, I'm afraid it'll kill my system again.:cry:
 
[quote name='rodeojones903']This is the first PS3 I have heard of that had problems on CAG. [/quote]

Same here only it would be EVER instead of on CAG. xD
 
I've actually heard of more widespread Wii issues, and all of those are just a defective GPU that shows up early, so you can just return it and swap it out (kind of weird though that a prehistoric GPU on a prehistoric 90NM process would have issues, but presumably Nintendo's getting a good price on them).
 
[quote name='Thongsy']From reading all the umm notices and fine print, it's 90 or your original warranty, whichever is longer will be honored. I sent my PS3 off last week, they got it last friday, still doesn't appear in the system, so hopefully they're just being slow to process it.

Though when I do get it back, I don't think I'll play CoD4 now, even though it is a kickass game, I'm afraid it'll kill my system again.:cry:[/quote]

OK, thanks. That sounds good. I'll make sure to read it carefully when it gets back.

They never really updated my service status, so I had to call them a couple times to figure out what was going on. They'll just send you a couple emails when it's sent out. And yeah, that timetable they give is a lie :lol:

As far as COD4, I guess I should play it ASAP while my warranty is still valid, but it's kinda got me paranoid.
 
Ah, good to know about the service status thing, cause I was kind of getting paranoid they lost my PS3 or something. And that I would be totally screwed. I would like to try CoD4 when I get my system back but I wouldn't want to have to deal with repair issues again. But damn Haze got delayed now and that was one of the other games I was looking forward to, kind of a good, kind of a bad thing.

When you get your PS3 update us, if it's your old system or a brand new one. Though it probably won't matter if they wipe your hdd.
 
[quote name='Thongsy']Ah, good to know about the service status thing, cause I was kind of getting paranoid they lost my PS3 or something. And that I would be totally screwed. I would like to try CoD4 when I get my system back but I wouldn't want to have to deal with repair issues again. But damn Haze got delayed now and that was one of the other games I was looking forward to, kind of a good, kind of a bad thing.

When you get your PS3 update us, if it's your old system or a brand new one. Though it probably won't matter if they wipe your hdd.[/quote]

I'm pretty positive it will be a new one because that's what one of the reps told me. He could've been wrong, but I doubt it. We'll see.
 
Well the online repair status thing never did update. They're shipping me a new PS3, with my copy of CoD4 according to CS. Should arrive by next Wednesday. We'll see how this turns out.
 
Well, wondering why my PS3 isn't here right now, I check the tracking status again. It says "the receiver was unable to sign on the first delivery attempt." Go to check the front door and, sure enough, there's the slip from the UPS guy. I don't know if he didn't realize we have a little something they call a doorbell, or what. All I know is that I don't have my PS3 right now :bomb:

Plus, my COD4 from Amazon, which was supposed to arrive today hasn't arrived yet either. It's about 7 central here. I guess it's a non-issue now since it's not like I have something to play it on at this point :cry:

Edit: Went and picked it up at UPS tonight, and it indeed is a different refurb. You also get the longer of the two warranties-your original or the new 90-day warranty. It was great to be able to finally enjoy AC.
 
Got a new refub from Sony yesterday. Now it actually plays CoD4 fine, don't know what cause the other one not to. Haven't tried any other games or movies set. Still trying to set up all my profiles and can't remember the password on one, the one that has all my games. Total time was about three weeks, one week to receive the coffin, than a week after they got it for them to inspect the unit and another three days for shipping it back to me. It is indeed a 60 gb unit as far as I can tell. Overall I would rate the experience a 8.5/10. Mainly due to UPS and me having to be without a system. Also I did get the CoD4 that was stuck in the system back.
 
You've got downloadable games? Let us know how that works in terms of playing them on the new system. I guess some only let you authorize on 5 systems, but others let you play on one at a time, but you can reauthroize as many systems as you need to? (Maybe?)
 
My PS3 died yesterday! The red standby light won't turn on at all, so obviously it's a power problem.
I called Sony and they will be sending me a pre-paid coffin to send it back in. I asked the service guy a couple of questions (How long until I have it back? About a month... Will it still be a 60GB unit? Yes...).

Looking back, I've thought of a few more, so maybe someone in the CAG community with some experience in this can help?
1) I got the feeling the would send back a 60GB unit, but not necessarily MY original unit. Does this sound right? (I don't care as long as it works)
2) If it's not my original unit, what about the hard drive? I obviously can't back the data up, and I have made a few purchases on it. Is my drive coming back to me?
3)Anyone know how to get that free Aerosmith Guitar Hero 3 track (available only this weekend) onto my incoming PS3? I can't believe it died before I could even download it!
 
Can't you just take the drive out and send the PS3 without a drive?

That's what I'd do if my PS3 died (knocks furiously on wood).
 
[quote name='The Mana Knight']http://www.cheapassgamer.com/forums/showthread.php?t=158724

That was one thread of it happening. I might see if I can find another.[/quote]

Thanks Mana, that answered a few of my questions. Sounds like it will be a new or refurb unit, but I assume refurb since they don't make new 60GB's anymore. Seems like I will lose whatever is on my drive. I can't pull the drive out and transfer my data elsewhere, and I have to include the drive with the rest of the unit.

My wife will be pissed, she was at the end boss of Heavenly Sword. Guess I'll have to find the right moment to break the news. :whistle2:\"

I think the application that killed it was probably Folding@Home. I noticed some shutoffs in the last month when it ran, but just assumed the system was overheating or there was a power outage.
 
[quote name='Cthulhu8u']Thanks Mana, that answered a few of my questions. Sounds like it will be a new or refurb unit, but I assume refurb since they don't make new 60GB's anymore. Seems like I will lose whatever is on my drive. I can't pull the drive out and transfer my data elsewhere, and I have to include the drive with the rest of the unit.

My wife will be pissed, she was at the end boss of Heavenly Sword. Guess I'll have to find the right moment to break the news. :whistle2:\"

I think the application that killed it was probably Folding@Home. I noticed some shutoffs in the last month when it ran, but just assumed the system was overheating or there was a power outage.[/quote]

Yea, I was pretty far in Heavenly Sword when it died and thus I refused to replay the whole game again. Sucks, but you should be able to download any purchases you made as long as it's link to your account. And they'll never update the repair status of your PS3, you'll just suddenly get a notice it's being sent back. Good luck to you.
 
Yeah, I just went through this myself. You'll get a 60GB unit back, but it most likely won't be yours (unless it's something with an easy fix). Your only option (if it's even possible) is to take the HDD out, and try to hook it up as an extrenal drive to a computer/laptop and back-up the data that way.
 
Wow, I'm about to bite on a used 60gb @ gamefunk but seeing this thread worries me. I know the failure rate must be low but It'd be my luck to get a console that craps out on me soon after Gamefunk's return period expires.

What are some things I can look for when/if I get it? What games should I try? I.e games that really push the system to its limits for example.

Sorry for bumping an old thread but I'm curious.
 
It'sMagneto;3967805 said:
Wow, I'm about to bite on a used 60gb @ gamefunk but seeing this thread worries me. I know the failure rate must be low but It'd be my lucky to get a console that craps out on me soon after Gamefunk's return period expires.

What are some things I can look for when/if I get it? What games should I try? I.e games that really push the system to its limits for example.

Sorry for bumping an old thread but I'm curious.
Click to expand...

Well, games that look really good graphically therefore I assume push the PS3 are Uncharted (best looking console game out at the moment), Call of Duty 4, Assassins Creed possibly, Unreal Tournament 3.

There are probably more I'm not thinking of.
 
[quote name='whoknows']Well, games that look really good graphically therefore I assume push the PS3 are Uncharted (best looking console game out at the moment), Call of Duty 4, Assassins Creed possibly, Unreal Tournament 3.

There are probably more I'm not thinking of.[/quote]

Doesn't folding push the PS3 pretty hard?
 
Mine died while Folding. If you want to push the PS3, Folding is definitely the way to go.

I'm glad this thread was pointed out to me, it makes me feel a little more secure that I'm not the only one with problems (if that makes any sense).
 
It was quite weird, on the week of 1/14; at least a few hundred PS3's blu-ray drives just stopped working (there were new threads all over the Sony forums, and on various other sites). Mine unfortunately was one of them, i didnt have it connected to the network, so it couldnt have gone 'sky-net'. The problem also happened to people with 20's, 40's, 60's and 80's with purchase dates from launch to December 2007. I've yet to read anything conclusive, other than "shoddy drives" (maybe the BD profile update screwed up something).

Only bad thing is that Sony requires you to furnish a copy of the receipt for your PS3, otherwise your system is deemed out of warranty and you have to pay $150 to get a replacement. I got mine off of a referral site, but luckily was able to get them to send me a copy of the receipt today. I placed my repair order today, so hopefully I should have my replacement box in a few days. Their customer service said it is a 10-14 business day process, but people on the Sony forums have had times as low as 8 total days between placing order and receiving the replacement console.
 
[quote name='mguiddy']Doesn't folding push the PS3 pretty hard?[/QUOTE]Yes it does, and that's pretty much why I just won't do it. I try not to leave my PS3 on for very long and try to avoid wear and tear on it (like I did with my PS1 and PS2). I had a friend who left his PS3 on since March folding, and it died in January with a HDD failure.

I know what Berzerker is talking about because the PS3forums had the same thing. It seems to have died down as of late though.
 
Hard drives can die, it just happens. They're unlikely to die in the first year, but his would have sooner or later regardless.

The only reason I wouldn't run Folding on mine much (probably) is that it can't be doing anything else at the same time. All my computers are doing other things, so it's not a big deal. On the other hand, I love being able to contribute to the project...
 
[quote name='MadFlava']So I bought COD 4 for my PS3 but haven't played it yet. Should I be concerned that it will brick my 60GB?[/quote]

I played COD4 last month (I passed the game twice) on my 60gb with no problems.
 
You must log in or register to reply here.
bread's done
Back
Top