[quote name='skunkyone']I ordered on June 22nd and finally canceled the order yesterday after the live chat guy told me to wait. Heres what went down.
Hi, my name is Michael. How may I help you? [09:50:54 AM]
: purchased a game from ea store on June 22nd, my credit card was charged, order number *********, and my order status is not listed on your site and i never got a shipping confirmation [09:52:34 AM]
Michael: As I checked the order is in process please wait for 48 to 72 hours to let it complete. [09:54:11 AM]
: in addition to the 172 hours i've already waited? [09:54:33 AM]
Michael: Yes as the money is not charged yet. [09:54:56 AM]
: yes ok i just checked my bank statement and the charge from june 22 is now removed from the account, is this routine for you company to charge my account then remove the charge without any confirmation? [09:57:08 AM]
Michael: Its is the pr-authorization charge which you are seeing there. [09:57:34 AM]
Michael: pre** [09:58:23 AM]
Michael: The money is not charged in reality till now. [09:58:41 AM]
: ok i understand, is it normal to have a one week lead time when ordering from the store, this would probably effect my buying decision in the future, the item was listed on the site as in stock when i ordered. I noticed that your site claims "If you have ordered physical products we don't think you should pay for your order until it is actually on its way. We will not bill you until your product(s), including back-ordered or pre-ordered items, are actually shipped." Is there some guidelines as to when an order would normally ship? [10:00:55 AM]
Michael: Time to take delivery depends on the shipping company and also when your bank releases the money. [10:03:06 AM]
: ok i would like to cancel the order than [10:03:53 AM]
: i would assume this should be pretty easy, seeing as how it hasn't been billed in "reality" and you have not shipped the product, or even comfirmed my order [10:05:49 AM]
Michael: Well its still under process so it cannot be cancelled from here but if you wish I can send your request and this chat transcript as e-mail to the seniors to cancel your order. [10:06:49 AM]
Michael: Do you want to cancel it ? [10:06:59 AM]
: if there was some guideline as to how long it could be under process, but with the shipping disclaimer, it sounds like i may be waiting a long time to receive anything, even a comfirmation. yes cancel the order, thanks for trying to help, i will no longer be purchasing from you store and will avoid future EA products sold at other retailers. thanks. [10:09:40 AM]
Michael: Ok. [10:10:02 AM]
Michael: I am escalating the issue to my seniors. [10:10:18 AM]
Michael: Is there anything else I may assist you with today? [10:10:29 AM]
: no, and i appreciate your excellent help in "resolving" my problem [10:10:48 AM]
Michael: For future reference, a transcript of this chat can be found within the ‘My Questions’ above. [10:10:59 AM]
Michael: Thank you for your participation in the EA Games Chat Support.
Take care, Bye! [10:11:03 AM]
'' disconnected ('Concluded by Agent'). [10:22:36 AM][/QUOTE]
You sir, come across like a gigantic asshole in this conversation.