xrickyb86x
CAGiversary!
- Feedback
- 8 (100%)
To be honest, it sounds like GC is probably one of the worst managed companies out there...no wonder Gamestop gets so much business.
Dear ______,
Thank you for contacting us in regards to your recent experience at our ______, CA location.
I would like to apologize for the level of service you experienced from our store in ______. I contacted the store and was informed that at the time you came in to purchase the game the prices had not been updated. The Store Manager has been made aware of this issue and will make sure that the prices are updated in the system on the morning the ad begins.
Please be advised that I have also notified ____ _____, the District Manager of that location so that he is aware of the situation and can address it as a training tool with the store. Again I truly apologize for the frustration this has caused.
Thank you for bringing this issue to our attention so we can notate your feedback. I am unclear if you have purchased the game at this time, however the $19.99 price is valid until 07/12/2009.
I hope this answered your question. If you would like to discuss it further I have enclosed our toll free number for you to call in at your convenience; 1-877-325-8687; 8am-5pm, seven days a week.
We appreciate your membership and if there is anything else we can do for you, please do not hesitate to email us at: [email protected] We look forward to serving you again.
Sincerely,
______ _.
Customer Relations Agent
Game Crazy
Game Crazy is dedicated to providing exceptional customer experiences delivered with genuine warmth and friendliness.
Today I went to a gamecrazy near my house. it was over 6 miles away but I went because I had seen on your online ad that Dead Space (360 and ps3) was on sale for $19.99
I called ahead and they had it in stock, I drove down there and then when the clerk scans the game it comes up at the regular price, $29.99. I say isn't it $19.99, I saw it on YOUR website. He responds are you sure it wasn't gamestop. I say no, that goes on for a bit. He calls another store's manager and the manager confirms it is not $19.99. I walk out frustrated and without the game. If your stores dont honor what you advertise on your website, how can customer buy said advertised games. I am very angry at the fact that the ad stated valid 7/6 to 7/12 and it is very blatantly advertising that Dead Space is $19.99. I'm not sure who messed up, I dont really care. I just wanted the game for that price. I may just take the ad to Best Buy and have them price match it if the gamecrazy that I went to wont honor the price after I print and bring in the advertisement.