[quote name='Saix_XIII']I personally think your wording was a bit vague and I myself would have asked for clarification. I have dealt with amazon CS MANY MANY TIMES (all resulting in me getting what I want the first time I ask).
In your case I would have said
"I purchased Demon's Souls from amazon while a $10 off a future video game promotion was offered, Order#xxx. I have yet to reciever that credit and as per the information of that promotion I am supposed to get it 2 days after the game ships, the game shipped out on xxxx.
Thank you for any and all help you can provide for me with this,
NAME"
If they can't figure it out from that then I would call in or do the live chat.
Also, you're saying they refunded you $10 in lieu of giving you the $10 promo and you STILL want it because it's not the original form of the $10 you were going to get originally? That seems overly greedy and wrong. $10 off Demon's Souls for ordering Demon's Souls is a MUCH better deal. I wish all of the future video game promos were deducted from the order of the game I got the promo from.[/QUOTE]
I've dealt with Amazon CS many times as well, and have only had a problem maybe once or twice. My second e-mail, in response to the first, was as follows:
"There seems to have been a misunderstanding with the last e-mail I sent. I'm supposed to receive a $10 promotional VGC with my order of Demon Souls. I'm aware I applied a $10 credit on this order; however, I'm still supposed to receive a $10 video game credit for ordering it (as stated in the products description upon the time of order). I have an e-mail stating such, and my order even shows "Promotion Applied: -$0.00", which is what shows up when there is a promotional offer applied, such as a VGC, with the games purchase (as there was in this case, since Amazon was "matching" GameStop's deal).
I haven't received that credit yet, and would either like it sent to my e-mail (as usual) or would like it applied to my order of Alan Wake (Order #here). Doing option #2 would be the preferred method, since I'll have to contact you again anyway once I get my credit to have it applied.
If you need further proof of this offer being present, or just any proof at all regarding this, please refer to this e-mail I received from Amazon regarding my order, which states that I am supposed to receive this promotion credit.
http://images.gatesofsurvival.com/email_proof.png
Hopefully, you'll understand what I meant better this time; as opposed to my last e-mail.
Thank you."
I'm not being "overly greedy" either. If they want the $10 they refunded me for no reason back, they can take it. I just want my damned VGC. I admit the first e-mail could have confused some one as to what I initially wanted, but the second e-mail is hard to misunderstand, especially since I sent them proof in the form of my e-mail. They clearly just did not understand what I wanted, even with a full explanation of the situation.
As I said, if they want the $10 they refunded me for no reason at all, it's theirs. I didn't ask for a refund, I just asked for my credit; and I want my credit.