Employees of ALL stores - Stories about 'special' customers! (Now with KAYDEN Power!)

Status
Not open for further replies.
[quote name='mr_pollock']I was going to make this long drawn out post that wouldn't have done anything.

Let me just say that I work at CompUSA, I know there are plenty of moronic customers that get pissed off about ridiculous stuff.

But I also know that a lot of customers get pissed off because many employees are smart ass sarcastic 18 year olds who lack basic social and communication skills.

Thank you, have a nice day.

(P.S. This wasn't a shot at you or anyone else for that matter)[/QUOTE]

I try to be as nice as possible to customers and actually have a lot of people who thank me while leaving (mostly the parents who don't know anything about games). I'ved worked at a lot of places involving customer service and every single one of my bosses have complimented me at least on one occassion for being good with customers. The "smart ass sarcastic" teenagers perpetuate a stereotype that isn't true in many cases.

Although I admit I do act like a smart ass when people come in calling me uneducated "Yeah, I know. I go to UC Berkeley; I guess they tend to accept high school dropouts." I'm also quite a bitch when people are openly racist towards me.

I need to get off this thread. Must study....
 
[quote name='mr_pollock']

I understand. It's okay. Let me comb your back hair and we'll get Slurpees.[/QUOTE]

What? That sounds AWESOME 1 :drool:
 
A LOOOOOONG time ago when Phantasy Star for Gamecube came out, we got a used copy traded in. Since the Pin # can only be used once, I went ahead and put a peice of paper on the case that said "Offline play ONLY. Online play is NOT available with used copys". Can anyone guess what happens? I sell the copy to a 15 year old, TELL him what is written on it, and he understands. A week later mommy comes in and bitches that his son can't play online with it. I tell her exactly what I told her son, and what was written on the box, but she still has a hissy fit. This goes on for 10 minutes until she claims she will call the BBB on me, I simply tell her "BBB will not do anything. The fact is, the note is STILL attached to the box, I told your son, we do NOT accept used games and returns. Period. Threatening me with the BBB, who will simply not care about a $30 transaction will get you no where". So what does a 36 hyear old women do in that situation? She spits on the floor and leaves! I quickly looked up her account (since we only had 1 copy of the game, easy to check), and banned her account.
 
When we use to allow kids to demo games in the store using are handheld units (GBA SP, GBA, Game Gear, whatever), we would have some stuff stolen. During a slow day, 4 kids came in.It was myself and an employee of mine. One wanted to play a GBA game, so I let him borrow the stores GBA SP unit. After I did that, a group of parents came in to buy there some a GameCube within a matter of second, the group of kids ran out of the store and hopped on there bikes/scooters. So what do you think I did? I took off after them.

I chased them for 5-6 blocks, before I saw them turn down a street, then I stopped. I slowly creeped up (I wanted to make them think they lost me), and waited for them to go inside of a house. Then I slowly walked up, Grabbed as many bikes/scooters as I could, and hauled them back to my store (I had a friend with a truck I called, and he picked me up). I got back to the store, took the bikes and scooters, and threw them in the back room.

Days go buy, and there still there. Then, one day, they come back. I was in the back doing paperwork, and I saw them come in. My desk faces the door, but its hidden behind a while. I had cut out a 'spy hole', so if anyone came in the store, I would be able to see who. Another employee was working at the time, and somewhat recognized the kids. I quickly called him on the phone and told him these are the fuckers who stole the SP! At this point, I wanted to burn them on the stakes. I quickly climed over my backroom (Its GameCrazy, some of the backrooms turn into Hollywood Videos backsection of movies) and snuck up behind the kids. I greeted them, and 1 took off for the door. Moron didn't realize that you have to PULL on the handle to leave, so he just smacked right into it. The other 3 got a little scared. I demanded my SP back. One of the kids opened up his backpack, and gave me the SP. They asked if I had there bikes. I said No, you little shitheads outran me. They aid fine, and left.

Now I was left with 2 bikes, and 2 scooters. I thought maybe I could give them back....but what kind of lesson would I be teaching them? So I took them out of my backroom, and threw them in the street. I'll never know if they ever found there bikes...
 
So just before Christmas pretty much every store was sold out of PS2s. ShopKo was no exception to this. Well I had this guy come in with his son looking for a PS2. The guy reeked of cigarettes and cow shit while the son looked like he dipped his face in a pan of bacon grease. Anyways begins the older man....

"My friend told me you guys have PS2s in here. Where are they?"
"We're currently sold out and not expecting anymore in before Christmas. Is there anything else I can help you with?"
"Do you have one?"
"What?"
"Do you have a PS2?"
"Yes.. I have two of them."
"How much do you want for one of them?"
"haha.. They're not for sale. Sorry."
"$100"
"...No that's alright.."
"Do any other stores have them?"
"I'm pretty sure they're sold out too, but I heard something about Monroe expecting a shipment. I can call up to the service desk and have them call up there to check."
"No. I want you to do it."
"Well you can just go up to the service desk and they'll do it for you."
"Dammit I said I want YOU to do it."
"Fine."
I walk off and go to my lockup closet and just straighten DVDs and games. If you don't work here, don't tell me how to get things done as my phone does not have long distance access... that's why the service desk needs to do it!
Anyways about 10 minutes later I leave the closet and go to the service desk and suprise... the guy is standing there. I don't remember what happened after that but eventually I sold him one of the old PS2 online packs that we weren't supposed to sell since it was open box.
Turns out he called the manager later that day and told her to fire me because I didn't do what he told me to do. Apparently even he even pissed her off as she hung up on him and haven't seen the guy since though his son was caught shoplifting a couple months later.
 
LOL. hope you taught those little bastards to never steal again because you'll steal right back from them. i would've sawed the bikes and scooters, then took them in front of the each kid's house and lit them on fire.
 
Yet another tale of an obnoxious customer. I'm walking from my electronics department to the backroom and pass by sporting goods on the way. A customer stops me and asks me questions about pools. I helped him and he ended up wanting to see the boxes for a few so no problem I went to the backroom and pulled them out to the salesfloor. He checks them out and decides on one.

"Take this one to the registers now boy."

Riiiight. I take it up there and don't hear anything about it for an hour or so. I get a call from the registers saying the guy 'came back in and said he needed help loading'. I figured I'd meet him at the registers so I stopped up there, but was informed that he was outside and was told that he said he didnt need help loading it. The box was 275lbs! I go out there, load it, say thanks, sign his receipt, go back inside. He followed me back inside and stopped at the service desk and told them that he wanted to speak with my manager because I refused to help him load it until the woman at the registers told me to! There needs to be a ShopKo policy where if a customer lies, you can punch their face off. Anyways my manager gave him a $10 gift card and he was gone. Jerk.
 
OK- one of the biggest problems at my store, is people parking the fire lane. Usually, it's no big deal- tell 'em it's a fire lane, and they move right away. So today, some guy pulls into the fire lane. I don't get a good look as he gets out, but I do see him head for our door, so when he comes in I ask "sir, is this your car?"

He keeps walking and says "yeah, it'll be just a sec..."

Another girl who's up front says "sir, that's illegal."

I add "very illegal."

He stops, and proceeds to storm out yelling "FINE! I won't buy SHIT in this store again! You're just jealous cuz I actually think for myself!"

I really don't know what that meant, but I'm glad he said he's never coming back :D
 
so he thinks he's a revolutionary because he can break a law? and you're a tool because you follow the law? you dont want a faggit like that buying pieces of shit at your store anyways
 
Haha, damn gizmogc, you should've given the bikes to goodwill and sent a poloraid of them at goodwill to the house they ran into, :lol: that's hilarous.

DuelLady~ I have the same issue at my store, people parking in the fire lane or in the handicapped spots, but there's no way I can keep track of who's cars are out there, so of course security comes in and asks if that's someone's car, whoever it is says they'll be out in a second. Usually followed by me saying, "no no, there's plenty of time, this will take a little while, you'd better go move your car now and I'll have this all ready for you when you come back".
Only a few times have I had people not move their car after that. and only once out of those handful of times has the guy really been a jerk (he was trading in an n64 and games, etc). I told him I'd have to check the system so it would take some time (there were four people in line behind him and I was by myself) the guy refused to move his car anyway even after I pointed out that that way I could move a couple people through the line quickly while he moved it, but he insisted that he wasn't going anywhere. (jerk.) I really wanted to take my damn time because of his attitude but didn't have that luxury with a line forming behind him it wouldn't have been fair. Instead I sped up the pace by going, "this is too scrached up it's not going to get you hardly anything in cash", "This I can't take any more with out the disc", "This is too dirty to trade in, I'd have to send it to be cleaned and then you wouldn't get anything for it", "Sorry this has a hole in it, I can't take it", "oh, I can't find this in my system at all, sorry"....heh. well anyway, maybe it didn't slow him down like I wanted it to, he got his whooping few dollars of cash and got out of my sight, I only took in about half of what he'd brought in with him, and the security guard was already starting to write him a ticket when he reached the door =P

I also can't tell you how many times I've seen people get told to move their car out of the firelane and go, "Okay," then~ they drive around the lane to the parking spots and park Right in the handicapped spot. >
 
tauruskatt: What would have been wrong with "I'm sorry sir, but you will have to get out of the fire lane before I serve you, NEXT!", and then just dealing with the next person in line?
 
OT we now need a topic about cheapass newbies that cant read topic headers and piss&moan about the thread. Looking at you Mr_Pollock.
The topic is about "special customers" not jerk workers at Target,compusa,PetWorld,Bestbuy,etc. We already know we are jerks but we want to talk about the brain dead people that shop at our stores and continue the circle or jerkem in our world.
 
[quote name='2poor']so he thinks he's a revolutionary because he can break a law? and you're a tool because you follow the law? you dont want a faggit like that buying pieces of shit at your store anyways[/QUOTE]

Right, you want only heterosexuals who can spell to buy fecal matter from you.
 
[quote name='smalien1']I research stuff before I go to a store, I don't expect the cashier to help me figure out what comes with what.[/QUOTE]

That may be true, but not everyone... especially not parents or casual gamers do this.
 
[quote name='magilacudy']That may be true, but not everyone... especially not parents or casual gamers do this.[/QUOTE]

I meant for electronics. It's fair to ask dumb questions to people on the florr but not those at the counter helping competent people.
 
[quote name='guessed']Did he reach back to grab his fedora just before the gate slammed down?[/QUOTE]No, but I gently opened the gate for him to kick his ass out! :D
 
[quote name='eldad9']Right, you want only heterosexuals who can spell to buy fecal matter from you.[/QUOTE]

:applause:
 
[quote name='guessed']tauruskatt: What would have been wrong with "I'm sorry sir, but you will have to get out of the fire lane before I serve you, NEXT!", and then just dealing with the next person in line?[/QUOTE]

I thought about it seriously, and glared at him while i asked him nicely repeatedly, hoping he'd get the hint. But why I didn't actually just push him out of line until he moved his car? Reason 1. I didn't want to get beat up, lol. Reason 2. he would have left all his crap there on the counter and then gone to move his car, and I'm weary of people doing that because of the risk of them suddenly saying I did something to their systems/games/etc. while they were gone. Reason 3. It was just quicker to finish his transaction then it would have been to chew him out for being a jerk.
 
I had one last night. (Blockbuster)

A customer came up to me and asked if we had any Meet the Fockers in. I check the box (of course we didn't) and as I begin to tell her " No, I'm sorry we are still out of Meet the Fockers, " another customer comes up to ask me the same thing, right next the customer I just told we were out.

Wouldn't have been a big deal had I just said we are out of it but I specified Meet the Fockers and she was waiting to ask me just when I told the woman next her we were out of meet the fockers.
 
[quote name='CoryCubed']I had one last night. (Blockbuster)

A customer came up to me and asked if we had any Meet the Fockers in. I check the box (of course we didn't) and as I begin to tell her " No, I'm sorry we are still out of Meet the Fockers, " another customer comes up to ask me the same thing, right next the customer I just told we were out.

Wouldn't have been a big deal had I just said we are out of it but I specified Meet the Fockers and she was waiting to ask me just when I told the woman next her we were out of meet the fockers.[/QUOTE]

Was the women pretty? I know I use to save a copy of two of a hit movie for a 'cute' customers, hehe.
 
Well, as long as stories involving people taking a shit are popular...

I'm one of the shift managers at our local KFC. It was Sunday a few weeks ago. Busy as all hell, I was run down and tired, and the manager working the night shift decided not to show up that night (though he got fired the next day!).

One of my CSTM's comes up and tells me that someone took a shit in the sink in the men's bathroom. Yes, one nice, brown, elongated terd sitting right in the middle of the sink, a foul stench spreading all throughout the immediate vicinity, and to top it off, they pissed all over the toilet paper rolls.

...

Ten minutes later and more bleach than you could ever imagine, the terd was cleaned up and the whole bathroom sanitized. Oh, and THEN the late manager showed up (little cocky prick...).

Then I broke my 58 days without a smoke record, finished my shift, and went home.

The only blessing: whoever did it got plenty of fiber in his diet; there could've been droplets all over the sink...

If I knew who did this, they would not be alive anymore!
 
[quote name='Callandor']Well, as long as stories involving people taking a shit are popular...

I'm one of the shift managers at our local KFC. It was Sunday a few weeks ago. Busy as all hell, I was run down and tired, and the manager working the night shift decided not to show up that night (though he got fired the next day!).

One of my CSTM's comes up and tells me that someone took a shit in the sink in the men's bathroom. Yes, one nice, brown, elongated terd sitting right in the middle of the sink, a foul stench spreading all throughout the immediate vicinity, and to top it off, they pissed all over the toilet paper rolls.

...

Ten minutes later and more bleach than you could ever imagine, the terd was cleaned up and the whole bathroom sanitized. Oh, and THEN the late manager showed up (little cocky prick...).

Then I broke my 58 days without a smoke record, finished my shift, and went home.

The only blessing: whoever did it got plenty of fiber in his diet; there could've been droplets all over the sink...

If I knew who did this, they would not be alive anymore![/QUOTE]


Wait, you had to clean it? Also, thats fucking nasty... I mean, I know its a fast food place but c'mon!
 
[quote name='help1']Wait, you had to clean it? Also, thats fucking nasty... I mean, I know its a fast food place but c'mon![/QUOTE]

No, I didn't HAVE to clean it. I could have made one of my poor, underpaid workers do it. But, I have morals, and I refused to let any one of them touch it; I might not get paid that well, but I still get paid more than them, and they sure don't get paid enough to deal with shit like that.

And if any of you have friends who pull this shit: kick them in the nuts AND head for me.
 
[quote name='Noodle Pirate!']Maybe it was the "late" manager and he knew he was gonna get fired and wanted to go out with a bang ;P[/QUOTE]

I wouldn't put it past the little fucker.
 
[quote name='gizmogc']Was the women pretty? I know I use to save a copy of two of a hit movie for a 'cute' customers, hehe.[/QUOTE]

Wow, that's creepy and disturbing.
 
[quote name='gizmogc']He worked in a mall at GameStop. In comes a guy, all the way to the back where the counter is. Well, obviously if you walk thru a whole store you know what they sell. He goes up to the counter and asks "Do you sell Jock Straps?". Sure, the store has GAME in its title...but don't you see VIDEOGAMES? Dumbasses.[/QUOTE]

Yeah, but the only thing there is...do you really think the kid was serious? Chances are the dude runs out to a group of his buddies, who then proceed to hand the kid $10 or something. When it's something that outlandish he's probably just pulling a prank...

I don't know why I'm saying this...it's just it kind of irks me when it seems a little obvious that if it's THIS EASY to set-up a joke on someone, chances are they're messing around in the first place. But you never know.

I work at a grocery store. Some people ask some really stupid stuff. Lemme try and think of some crap....

Once a lady asked if she could return the watermelon she bought if it didn't taste good. I realize that some places do have a "You'll Enjoy it -- Guaranteed!" slogan, but how are we going to refund money on something that's so...opinionated?

Once a lady asked me to bag her 12-packs of pop. It was really wierd. I've worked there 8 months, and no one has ever asked me to do that before. There are handles on the cases for reasons...Granted, maybe it was easier to carry?

I really don't have any. There's not much communcation between me and the customer when all I do is bag their crap.

I think it'd be fun working at GameStop. I remember going in there once and seeing a guy react to the amount he was going to get for trade-ins on his game. I think he was going to get something like $12 for 5 or 6 games...and he was just flabbergasted. The employee proceeded to tell him that the games were both old and lacked value, but he was really pissed off 'bout it.
 
[quote name='Callandor']Well, as long as stories involving people taking a shit are popular...

I'm one of the shift managers at our local KFC. It was Sunday a few weeks ago. Busy as all hell, I was run down and tired, and the manager working the night shift decided not to show up that night (though he got fired the next day!).

One of my CSTM's comes up and tells me that someone took a shit in the sink in the men's bathroom. Yes, one nice, brown, elongated terd sitting right in the middle of the sink, a foul stench spreading all throughout the immediate vicinity, and to top it off, they pissed all over the toilet paper rolls.

...

Ten minutes later and more bleach than you could ever imagine, the terd was cleaned up and the whole bathroom sanitized. Oh, and THEN the late manager showed up (little cocky prick...).

Then I broke my 58 days without a smoke record, finished my shift, and went home.

The only blessing: whoever did it got plenty of fiber in his diet; there could've been droplets all over the sink...

If I knew who did this, they would not be alive anymore![/QUOTE]

Wow, I actually laughed out loud reading this! Some took a shit on the floor of my store's bathroom, too.

There's this local bar...once some guy came in our bathroom and just started blowing chunks. Problem was, he missed the toilet. I had to go into the bathroom and clean it up....ugh...it was watered down...reminded me of the inside of a pumpkin, with a hell of a lot more mostiure. But hell, this doesn't even compare to the one I quoted..
 
My friend found a dead hobo in the bathroom of the grocery store he was working in. The dude was known for stealing listerine and going in to the bathroom and drinking it to get drunk. Turns out this time his body couldn't take it.

Thankfully he didn't have to clean the bathroom up.
 
Wow, finally caught up...

I've lost all faith in humankind after reading this thread!


Seriously though, good stuff, keep it coming :)
 
Actually, I just remembered another story along those lines...

Back when I was still in high school (and a mere KFC grunt back then), we had an instance where someone's ass basically exploded over the toilet. Little droplits of crap all over the seat of the toilet, and the wall corner and floor within a one foot radius of the toilet. I and one of the cooks got to clean that one up.

Yup, it seems KFC and feces go well together!
(Not to imply anything about our food, mind you. :roll: )
 
[quote name='Callandor']
Yup, it seems KFC and feces go well together!
(Not to imply anything about our food, mind you. :roll: )[/QUOTE]

I beg to differ.... :lol:
 
[quote name='Kayden']I beg to differ.... :lol:[/QUOTE]

Well, since you also live in Minnesota, stop by the Mankato stores one of these days and I'll prove you wrong. ;)
 
[quote name='Callandor']Well, since you also live in Minnesota, stop by the Mankato stores one of these days and I'll prove you wrong. ;)[/QUOTE]

I don't want poop chicken enough to drive that far... ... ... would it be free? :mrgreen:
 
[quote name='Kayden']I don't want poop chicken enough to drive that far... ... ... would it be free? :mrgreen:[/QUOTE]

Well, what would I get for giving YOU free chicken? There's got to be some kind of equivilent exchange, you know.
 
[quote name='Callandor']Well, what would I get for giving YOU free chicken? There's got to be some kind of equivilent exchange, you know.[/QUOTE]

Most of my posts are funny... and I wont belittle you publicly... :lol:
 
[quote name='Drocket']...Didn't happen to me, but a co-worker went to a job where the house owner was a 60+ year old woman who answered the door naked and tried to seduce him. Apparently, according to the people who worked there long-term, that sort of thing isn't all that uncommon...[/QUOTE]
:rofl: :rofl: :rofl: :puke:

These are great. Thread of the Year.
 
[quote name='Kayden']Most of my posts are funny... and I wont belittle you publicly... :lol:[/QUOTE]

...ew...

Last thing I'd need is to clean THAT mess up again...

You stay miles away from my store, you bastard! Or else I'll show you just what the 11 herbs and spices are!!!
 
^_^

Hahahaha. I just remembered some stories.

One time not too long ago (a few months ago), I had a customer came in and bought a game (I think it was a PS2 game). Then he straight out asked me in a really loud voice, "Can you copy/burn this game?" I looked at him and said (as politely as I can), "Sir, I'm not allowed to answer that question." Then he asked me, "Why is that?" I answered him, "Because it's illegal to copy games, DVDs, and whatnot." He gave me that "Oh" look. I just love it when he turned around and asked me, "If I burn this game, can I return this?"

There are times, especially the holiday season, when I get customers ask me, "What should I get my son for X-mas?" Not that is a bad question, but it really bothers me when I asked the customer if they knew the genre they like to play and then they answered me, "I don't know. YOU should know what MY son would like to play." Excuse me if I DON'T know what your kid likes to play. After that, I just gave them minimal customer service.
 
All right, one last KFC horror story, and one that doesn't involve shit.

Bout two years ago, we had one of those "imbalanced" people come through. By imbalanced, of course, I mean whacko, nuts, INSANE. Came through the drive thru, driving a big ass truck with some "remember the POW's" stickers on it (bastard got too much Agent Orange, I guess :applause: ). I don't know all of the exact details (my manager took care of him), but I know he was an utter rude, demeaning, mean asshole; made the poor girl taking his order in drive cry, the nutso fucker. We pulled him off to the side to finish his order; he DEMANDED this since he saw someone smoking in the car in front of him and was afraid that my manger has some tiny residual perfume on her (he was apparently allergic enough to these minute residual traces that he could die; ha!). And he paid with a credit card: joyous.

Anyway, as my manager is finishing up with him outside, he refuses to allow her near his truck; remember the perfume? He wants the pen/receipt and food left on the ground near his truck. He signs it, exchanges a few more belittling words with my boss, throws the receipt and pen on the ground. At this point, my boss bans him from the premises.

And he tries TWICE MORE over the next week to come back, both times when she was working. Then we never see him again...

...until last summer...

He comes back through one day while I'm managing and working on drive along with another girl. He keeps yelling at her and demeaning her because "she can't hear him": read: he's an idiot who can't order worth his life. So, as the poor girl is on the verge of tears, I finally figure out what's going on and promptly take over for her and send her to the break room to compose herself. I finish the fucker's order (oddly, I had no trouble hearing him). I finish his order, straining to remain polite, and take down his license number to tell my manager about it (the same manager from the first instance).

Well, I didn't get a chance to tell her right away, and he came through a few days later, but more civilly.

He comes back through again a few more days later; informed of the earlier situation, my boss promptly reminds him that he was banned (after he originally tried to deny it, but "confessed" when he said she was just pissed that he cursed at her a year ago). Never seen the crazy guy since.

------------------

And here's my two cents on this whole "we employees are just pricks" issue:

Look, I've worked fast food for seven years of my life, and although its not retail, I believe many of the problems and ideals are the same.

For the most part, 99% of customers are polite, informed, curteous, and even positively sociable. We have no problem with these people. In fact, most of us workers are these people because we understand how painful and demeaning it is to be talked down to by dick customers.

It's that moody, pissy, cursing, fowl, idiotic remaining 1% that we can't stand. Jesus Christ, people, we're getting paid no more than $3 above minimum wage; viewed as uneducated, destitute losers; and for the most part are unrespected for the tedious, thankless work that we do. Frankly, if you piss us off by being morons, you fucking deserve to be ripped apart by us. You have no right to treat us in such a manner, and we get sick and tired of it.

If you want respect from us, then shell out some of your own. Help make OUR days better and we will give you the best damn customer service you've ever seen.

And stay off your cell phones when you're dealing with a customer service worker; it's extremely rude.

(Although, yes, some workers are inate pricks; my previous comments do not apply to them. They can burn.)
 
[quote name='Panda']^_^
There are times, especially the holiday season, when I get customers ask me, "What should I get my son for X-mas?" Not that is a bad question, but it really bothers me when I asked the customer if they knew the genre they like to play and then they answered me, "I don't know. YOU should know what MY son would like to play." Excuse me if I DON'T know what your kid likes to play. After that, I just gave them minimal customer service.[/QUOTE]

My answer to that would be, "Games are just as varied as the movie industry. Unless you can tell me more about your son and his tastes, I can't possibly help you pick a game." Then unless they pony up some info, I'd say sorry and walk away.
 
[quote name='Callandor']
------------------

And here's my two cents on this whole "we employees are just pricks" issue:

Look, I've worked fast food for seven years of my life, and although its not retail, I believe many of the problems and ideals are the same.

For the most part, 99% of customers are polite, informed, curteous, and even positively sociable. We have no problem with these people. In fact, most of us workers are these people because we understand how painful and demeaning it is to be talked down to by dick customers.

It's that moody, pissy, cursing, fowl, idiotic remaining 1% that we can't stand. Jesus Christ, people, we're getting paid no more than $3 above minimum wage; viewed as uneducated, destitute losers; and for the most part are unrespected for the tedious, thankless work that we do. Frankly, if you piss us off by being morons, you fucking deserve to be ripped apart by us. You have no right to treat us in such a manner, and we get sick and tired of it.

If you want respect from us, then shell out some of your own. Help make OUR days better and we will give you the best damn customer service you've ever seen.

And stay off your cell phones when you're dealing with a customer service worker; it's extremely rude.

(Although, yes, some workers are inate pricks; my previous comments do not apply to them. They can burn.)[/QUOTE]

nice rant.

Here's another random story about the 1% (converted 99% in the end). Last Saturday, this guy came in with his daughter wanting to return a game he bought a month ago because his daughter "didn't like it". That is against our return policy so I told him the best thing I could do is give him $4 trade-in credit for it. I was extremely nice the entire time and he agreed to do the trade-in and put it towards another game. Then when I was ringing him up, I offered him a game-play guarantee for $2 (the warranty for games that EB is now offering) and he agreed to get that. After I rang him up and was taking down his information for the trade-in, he suddenly decided that he was being ripped off (yeah he was but I can't really do anything about it; I only work there) and started yelling at me. He demanded that I give him the game play guarantee for free since we ripped him off and gave him a "measly $4" for a game he paid $20 for. When I explained to him our company's return policy, he started cussing at me (in front of his young daughter...great move man), saying the company fucking sucks (typical stuff), and then decided that he was going to try to make me pay for the game play guarantee out of my own pocket. I tried to calm him down but no matter what I said, he told me that I was the one who ripped him off and that he was going to stand there until I take out my wallet and pay him $2 out of it. Finally I was like "Sir, I am just an employee here. If I don't follow company policy, I can lose my job and I need this job. I don't get paid very much here and frankly, I don't think it's fair for you to ask me to pay for this." Yeah, I know it's "only" $2 and I've donated much more to other people in the past, but I'm not just gonna shell out $2 for someone who is obviously capable of paying for it himself. He told me that unlike him, I have rich-ass parents I can crawl to if I needed money and that he had a family to feed. Right... So finally, after throwing a pen in my face, he left still cussing and swore that he was never going to step foot in an EB again. Later in the day, he came back claiming that his game didn't work. Pretending that the earlier incident never happen, I was very polite and tested out the game in our interactive; it worked perfectly. Nevertheless, I let him choose another game and gave him the leftover money on a gift card. Before he left, he smiled and asked for my name, saying that he was going to call customer service to tell them what a great employee I am and how EB has gained a loyal customer. :roll:
 
[quote name='mr_pollock']99% of these stories are fake.

The other 1% never happened.[/QUOTE]

And your 100% of an idiot. For some reason, you STILL read this thread...why? Well, anway, Congrats, you are now the second person to be put on my ignore list. Goodbye. :D
 
[quote name='mr_pollock']99% of these stories are fake.

The other 1% never happened.[/QUOTE]

So according to you, 100% of all customers are nice and courteous to sales representatives.

Take a good look at the world around you. People can be jerks. And many don't give a fuck about anyone else besides themselves.
 
[quote name='vietgurl']So according to you, 100% of all customers are nice and courteous to sales representatives.

Take a good look at the world around you. People can be jerks. And many don't give a fuck about anyone else besides themselves.[/QUOTE]

Either he's never had a job or never left his house, don't waste your energy on people like him. We or most of us all work hard for a living, there's no reason why anyone should make us think twice about it.
 
Status
Not open for further replies.
bread's done
Back
Top