[quote name='inm8num2']Oh no, you didn't get on me at all. I agree with you that chargebacks are for very specific, peculiar situations. I guess I just thought of it as a final resort but am a bit impatient.
I hope they can do the partial refund/trade-in exchange. I don't know much about their customer service or its reputation. They have a phone number [+44 (0) 330 500 1515] but since I'm in the US I'm not sure if I can call without getting charged for it.[/QUOTE]
I wouldn't get too worried. As a final resort you could always work it out with your CC. From my experience most CC companies would probably just give you a courtesy credit for an amount like this. Overseas stores usually take a bit longer, but at least gamersgate has always resolved every issue. Keep us updated as I think everyone is curious as to how GMG handles CS issues. I do know that on occasion there is a rep on the site who would PM people with issues.
[quote name='nategator']Here is a handy guide on chargebacks written for consumers as provided by the state of California:
http://oag.ca.gov/consumers/general/credit_card_chargeback_rights
If you believe the merchant has made a billing error and they wont resolve it within a fair time period, then I think you have nothing to apologize for getting your money back. I think it is odd folks are so quick to side with the merchant on a forum titled Cheap Ass Gamer. Especially on a non-Amazon PCDD thread
And it is crazy that GMG doesnt offer a US CSR number. The money they would save on chargebacks would probably pay for the minimal expense of having a US number that would forward all their calls over VOIP to wherever they run their customer service. So definitely dont feel bad.[/QUOTE]
Did you actually read that article?
"The types of
"billing errors" include:
- Charges you did not authorize;
- Charges for undelivered goods or services;
- Charges for goods or services different from what was represented or of the wrong quantity;
- Charges for goods that were not timely delivered"
This doesn't clearly fall in either of those categories. At most there is an issue with the amount authorized. I don't think that list is exhaustive at all but it's also not the best article to support your point.
No one is siding with the merchant here. I was just pointing out that he does have time to try to resolve it with the merchant before jumping to a chargeback. And no one is blaming anyone, but there does exist the possibility he just got confused during the checkout process. I have before with GMG because they have a weird checkout system and I've had to go back re-do transactions when I notice my credit is not applying on the final confirmations screen. In the end it's GMG's fault for not having the best checkout system, but as a consumer you also have the responsibility to make a good faith effort to work things out with the merchant.