So I just went to check on my customer service request, since it's been 6 days without a follow up response. Turns out that 'Leeroy', or Rich, just closed it as resolved, even though I had responded and it was an open service request. No communication that it was simply closed, just I no longer have any open tickets, and I'm basically getting the impression that I'm being told to shove off.
If I have to pay a whole dollar or two more to purchase elsewhere, in the future, and get passable customer service, I will.
So long, GMG. You had some great deals, and I appreciate them.