[quote name='lordxixor101']Well, your right partially. If you are an excellent customer, you aren't just losing your PS3, they are losing a customer (taking your business elsewhere usually means your not coming back period, not just for the PS3). So, yeah, they will sell their PS3 no problem, but what happens to the thousands of dollars over your life you spend there that Gamestop no longer has. If they do that enough times, it will hurt them.[/QUOTE]
Trust me, your average EB/GS manager isn't that concerned with return business. Their standards have slipped more and more over the years. (the game has become more about low salaries and less about quality performance)
As far as selling a PS3 there's no problem, that's true. However, the company is all about attach rates because those are the products that you actually make money on. (games, accessories, warranties, etc.) If you're someone with a bunch of stuff ordered IN ADDITION TO the system, they won't want to let the sale go. The goal (for the 360 launch anyway) was to average 4.0 products to each console. When you have, say, double that number pre-ordered (8 products) they will most certainly want to make the sale. Chances are they won't find someone else willing to buy all that stuff so easily. The loophole is that you can always cancel a pre-order. So, if you just want the system, pre-order a bunch of stuff with it and just cancel all the extra items while your picking up the system. There's not a damn thing they can do at that point. They can't refuse the sale because you're entitled to it. They might be pissed, but you won't have to worry about another console launch for another five years or so and I can almost guarantee you that the entire staff will be turned over by then anyway.
All I want to do is make sure that those who deserve it get what's theirs and give any advantage that I can.