[p]I realize I will probably be flamed for posting this, but I do not love Amazon at the moment like some do. I feel their handling of this promo was poor not only for me, but for others that were turned away as well. I do not know for others, but I certainly know for myself, and I was professional and courteous in my request. At no point would I resort to cursing or raised voices. I manage a call center and I know that type of behavior should not rewarded under any circumstance. However, I also know the type of quality service they should be striving for and I know when they are not even trying to reach it.[/p]I contacted Amazon earlier this morning before the $5 was automatically applied. After being denied the $5 because the promotion had expired and that the CSR said she could not give me a better answer than that, I said it was silly because any other retailer would match their own price or promo difference one day later. A few minutes later, the $5 was offered, as an 'exception'. I told her she could keep it, as I no longer cared about the promo difference. It was never about the actual $5, but instead was about Amazon recognizing the value of their customers. With that in mind, I told her I would give her back the $15 original promo as well if she could tell me why just a few minutes ago, the best answer she could give me was that there was nothing she could do. I did not get a response back to that and eventually had to disconnect the chat myself. I called in a few hours later after attending to some other business and after a CSR that claimed could not hear me, and then another that left me on hold indefinitely, I finally got someone that listened to me, and then got a supervisor on the line to discuss the situation with me. By this time, I was already validated by the fact that Amazon decided to match the new promo for all of those that had preordered, but I had them remove all my promotional credit from my account for now. They are looking into answers for me as to why this occurred, and why it is far too often the norm when contacting them over chat. The suggestion that the CSR earlier this morning gave me was to reorder it under the new promotion and return my old one. Being that I have a Prime account, with my reorder, I would get free 2 day shipping. The cost of packaging, shipping, and employee time for handling that shipment, on top of the CSR's time spent debating this with me far outweighed the measly $5 I felt was justified to come to me in the first place. At least I had someone at Amazon finally acknowledge that it would have been far cheaper for Amazon and far better service to just listen to the customer at first and apply some common sense. I doubt they will take my request seriously, but I do hope they eventually can learn to handle these situations with a little more grace.