I had 2 patients throw things at me today. One was because I was on the phone and told them I'd be with them shortly, and after only about 30 seconds was still trying to schedule the appointment on the phone. The other was because they didn't pay their last bill so we won't special order their non-returnable Rx unless they pay for it in advance. God I love people. Thankfully my boss is supportive and put notes in their charts saying they're assholes and warns employees about the BS they pull.