Dear Live Search Club Participant,
Upon further review by our Technical Support Team, your prize was cancelled as a result of placing a duplicate software or hardware order. Please note that prizes are limited to one of each hardware or software item per household address.
At this time, our Technical Support Team is being alerted to re-issue tickets for your duplicate order. Please note that this will take a few weeks to reflect when logging into your account. In addition to the re-issue of your tickets, our supplier is being notified to ship one of your duplicate orders. After the remainder of your tickets is credited to your account, you can redeem them at the prize mall found here:
https://club.live.com/get_prizes.aspx
Kind Regards,
Live Search Club Support