MS Extends Warranty To 3 Years

Great, I had three PS2s get DREs / spontaneously break down, only to get a big fuck YOU from Sony, yet my 360 is in perfect working order and M$ is busting it's ass to repair them. Well at least my ass is covered for the next two years :razz:
 
[quote name='cyberlian']If I can't send it back with the broken seal, what does a broken 360 trade in for at eb (or will they even take it with a broken seal)?[/QUOTE]
I know at my store we won't take it with a broken seal.
 
[quote name='linkpwns']This pisses me off to no end. My xbox that broke maybe 2 months ago, was not under waranty. They wanted me to pay 140 to get it fixed, instead, i sold it on ebay for about 200 (broken, and listed that way), and gathered the rest of the money to buy a new console (Which, if I bought a core, would have been cheaper after the sale than getting it repaired). But now, of course, they extend the damn warranty. I might not have ever needed the new damn console... damn you Microsoft. I wish I could respond by not buying Halo 3, but I don't have the guts.

Note: I sweared a lot more in my original post but edited it...[/QUOTE]

You SWORE
 
well damn, I lost my previous console's serial number, so I can't get my warranty refund (it wasn't tied to my email either.) fuck.
 
so can someone clear this up for me if i bought a 2 year warranty last year from microsoft that covers everything and expires november 08 there 3 year warranty will start after that but it wont cover everything just the red lights? thats fine with me thats the only problem i have had with the console so far
 
[quote name='bigscoot4269']so can someone clear this up for me if i bought a 2 year warranty last year from microsoft that covers everything and expires november 08 there 3 year warranty will start after that but it wont cover everything just the red lights? thats fine with me thats the only problem i have had with the console so far[/QUOTE]

I'm pretty sure it will run concurrently with your extended warranty, meaning nothing to you.
 
[quote name='cyberlian']If I can't send it back with the broken seal, what does a broken 360 trade in for at eb (or will they even take it with a broken seal)?[/quote]I'd just ebay it, of course stating that it's a) broken and b) the seal has been broken / warranty voided. Probably get a lot more there than you would trading it in somewhere.
 
[quote name='zewone']No.

If it breaks, you call them and tell them the serial number in the back.[/QUOTE]

How do they know your purchase date by the serial number? The warranty is from purchase date.
 
[quote name='thrustbucket']How do they know your purchase date by the serial number? The warranty is from purchase date.[/quote]

They won't, in which case they will go by the Manufacturing date, hence the serial.

~HotShotX
 
[quote name='HotShotX']They won't, in which case they will go by the Manufacturing date, hence the serial.

~HotShotX[/QUOTE]

So if I bought a 360 today, that happened to be built in October 2005, my warranty is about out?
 
[quote name='thrustbucket']So if I bought a 360 today, that happened to be built in October 2005, my warranty is about out?[/QUOTE]
Maybe they might go off the purchase date if you have a receipt.

I know when I sent mine in, without a receipt it went by manufacture date.
 
i was under the impression that when whatever retail outlet sold the xbox, it logged the serial number as being sold. thats what i thought at least. also, i just got my xbox repaired and returned last week, it was a refurb, and not my original console. plus, i can too join the ranks of those with the extended 2 year warranty which is paid for and worthless thanks to the red light extension.
 
[quote name='thrustbucket']How do they know your purchase date by the serial number? The warranty is from purchase date.[/quote] At most major retailers, serials numbers are recorded at the point-of-sale, and that information is relayed to Microsoft. So Microsoft does know the purchase date from a serial number.

EDIT: What icyjones and zewone said while my slow ass was typing....
 
Hmmmm, my one year Gamestop warranty is up in november. I think I will exchange my system a few days before it's over, then start my 3 years from there. Should keep me covered till almost 2012 :D
 
[quote name='mcroa7']As previously mentioned in this thread, they have been repairing your console and sending yours back for a while now. I had mine done 2 months ago got back the same console, just quieter and not as hot as before I sent it in.[/QUOTE]
again you lose time with all the shipping. Why not just get a machine that wont easily break?
 
[quote name='62t']again you lose time with all the shipping. Why not just get a machine that wont easily break?[/QUOTE]
I agree. As much as I applaud MS for this move, I'm still currently without a console for maybe the next two weeks. I'd rather they announced that they're making sure that they don't break anymore.
 
[quote name='daroga']Yeah, they started repairing actual systems rather than just sending out refurbs that might not have really been fixed when they upped it from 90 days to 1 year I believe.[/quote]

I sent my 360 in that was less than a year old in April and I got back a launch system refurb.
 
The main thing is if you been waiting for MS to do something, might as well wait a little longer until they can a unit that wont have problem instead of just getting an exchange.
 
[quote name='porieux']The one thing I still think they have left to address is the DRM issue when moving to a new console. Hopefully we will hear something about this soon.[/QUOTE]

Agreed, I'd like to upgrade to an Elite from my launch console and the DRM issue is preventing me.
 
I find it humorous that people are now saying, "Cool! Now I'll go buy one!" Having a three year warranty doesn't change the fact that the 360s are a ticking time bomb. While I am pleased at the decision (I own a launch system) I must admit that I'm baffled at the ignorance some people have.

Then again, what choice do most of you have? Microsoft has a shitty track record when it comes to hardware. I have little faith that this phantom 65nm model will be immune to the current issues that plague the 360.

Oh well, I guess we are damned if we do and damned if we don't.

This generation of consoles may end up being my last...
 
[quote name='daphatty']I find it humorous that people are now saying, "Cool! Now I'll go buy one!" Having a three year warranty doesn't change the fact that the 360s are a ticking time bomb. While I am pleased at the decision (I own a launch system) I must admit that I'm baffled at the ignorance some people have.

Then again, what choice do most of you have? Microsoft has a shitty track record when it comes to hardware. I have little faith that this phantom 65nm model will be immune to the current issues that plague the 360.

Oh well, I guess we are damned if we do and damned if we don't.

This generation of consoles may end up being my last...[/quote]

Agreed. Warranty or not, I've decided against owning future MS consoles unless they pull a fucking elephant out of a hat when it comes time for the next release.

They continue to unofficially blame overheating. Every second question support asks relates to ventilation. My 3 ring code was "unknown hardware failure." I fail to see how they can go roughly 3 years or more (factoring internal testing/development time) and just now determine that some problems are their fault and other design flaws aren't. My first box died within 3 hours and never once flashed a red light at me. It just started freezing for no reason.

I can't waint until this refurb dies to find out that they somehow screwed up and now refurbished consoles are still only 90 days and they somehow void the initial 3 year coverage.

Or perhaps all new refurbs and systems going out no longer feature the red rings, wouldn't that be a sneaky PR move.
 
Here's a question: I bought the 2-year extended warranty. Say my console breaks and I send it in. If they send me a refurbed console (different serial #), will the warranty be transferred to the second console?

Also, how do the warranties work on the refurbed consoles they are sending out as replacements?
 
[quote name='shieryda']Here's a question: I bought the 2-year extended warranty. Say my console breaks and I send it in. If they send me a refurbed console (different serial #), will the warranty be transferred to the second console?

Also, how do the warranties work on the refurbed consoles they are sending out as replacements?[/QUOTE]

The warranty will transfer. I have had THREE different 360 consoles already....sending in for my fourth this week (coffin SHOULD be here by the 10th). I'm still pissed about having to keep sending in my 360.

Apparently, you can cancel the extended warranty you bought and get a credit back. But this 3 year warranty ONLY covers the RED LIGHTS, nothing else....not a drive failure or other issue.

I feel a bit slighted for paying the $50 or $60 for the 2 year warranty.
 
Also, lets make a way to migrate XBLA games from one console to another
Click to expand...
Also, lets make a way to migrate XBLA games from one console to another
Click to expand...
Also, lets make a way to migrate XBLA games from one console to another
Click to expand...
Also, lets make a way to migrate XBLA games from one console to another
Click to expand...
Just quoting it a few times, since it's the most annoying issue outside of the hardware problems right now...although the two sort of go hand-in-hand.

I find it humorous that people are now saying, "Cool! Now I'll go buy one!" Having a three year warranty doesn't change the fact that the 360s are a ticking time bomb.
Click to expand...
Sure it does. As much as I fucking hate having lackluster hardware, I'd still put up with it in the end because the game lineup is far superior to the Wii and PS3. The fact that you are now covered for 3 years (essentially negating the need to buy the MS extended warranty) will make people more comfortable with purchasing one. With the new cooling modifications in place, it may even become less of an issue. You say "ticking time bomb" like it's a threat to public health or something. It's just a game console that you may have to live without for two weeks.

This generation of consoles may end up being my last...
Click to expand...
Your loss.
 
[quote name='daphatty']I find it humorous that people are now saying, "Cool! Now I'll go buy one!" Having a three year warranty doesn't change the fact that the 360s are a ticking time bomb. While I am pleased at the decision (I own a launch system) I must admit that I'm baffled at the ignorance some people have.

Then again, what choice do most of you have? Microsoft has a shitty track record when it comes to hardware. I have little faith that this phantom 65nm model will be immune to the current issues that plague the 360.[/QUOTE]I don't see why you consider it "ignorance" that people would say "Cool! Now I'll go buy one!" I don't think it's ignorance at all. Most CAGs recognize the difference between an extended warranty and more reliable hardware, but like KaneRobot already stated, this news makes people more comfortable with buying one.

The 65nm chips probably won't magically make the hardware problems disappear overnight, but I'm optimistic they'll at least make the system somewhat more reliable. If E3 brings news that the new chips are being put in now, or that the system will see a price drop, that and the new longer warranty will be enough for me to finally take the plunge.
 
ive got a question about when u ship out your console for repair is there a way that they can come to pick up your console at your house without charging u i know u can drop it off but theres no drop boxes anywhere near where i live whenever i call them on the phone they say there is a fee that will be charged but i have done it many times and they didnt charge me anything just wondering for the people that send out there consoles please elaborate thank u
 
[quote name='bigscoot4269']ive got a question about when u ship out your console for repair is there a way that they can come to pick up your console at your house without charging u i know u can drop it off but theres no drop boxes anywhere near where i live whenever i call them on the phone they say there is a fee that will be charged but i have done it many times and they didnt charge me anything just wondering for the people that send out there consoles please elaborate thank u[/quote]
Supposedly UPS charges to have them come by and pick up packages for you, however if the UPS guy is around you can give him/her the package.
 
yeah the thing is they have said the exact same thing to me before and whenever the ups guy comes to pick it up he never mentions a thing about there being a charge so im wondering if i should just chance it again because who knows if i will bump into the ups guy what do u usually do when u ship out your package do u get home pick up or drop it off or what and also will the package that they sent me fit in any drop box its rather large
 
[quote name='daphatty']I find it humorous that people are now saying, "Cool! Now I'll go buy one!" Having a three year warranty doesn't change the fact that the 360s are a ticking time bomb. While I am pleased at the decision (I own a launch system) I must admit that I'm baffled at the ignorance some people have.

Then again, what choice do most of you have? Microsoft has a shitty track record when it comes to hardware. I have little faith that this phantom 65nm model will be immune to the current issues that plague the 360.

Oh well, I guess we are damned if we do and damned if we don't.

This generation of consoles may end up being my last...[/quote]So, you're gonna pass up playing all these great games because the console is gonna fail in a year, and you'll have to live without it for 2 weeks while it gets fixed?

The 360 has too many great games now, and too many great games coming out in the future, for me to just give up on the system because mine has broken twice. I'm sorry, I would rather keep my 360, and game on it for 48 weeks a year, than just give up on it forever.
 
[quote name='daphatty']I find it humorous that people are now saying, "Cool! Now I'll go buy one!" Having a three year warranty doesn't change the fact that the 360s are a ticking time bomb. While I am pleased at the decision (I own a launch system) I must admit that I'm baffled at the ignorance some people have. [/QUOTE]
:roll:
 
I heard about this on NPR (National Public Radio) today. I found it interesting that the problem has gotten so bad that it was reported on NPR, which usually sticks to global politics and economics and such.
 
[quote name='Backlash']I heard about this on NPR (National Public Radio) today. I found it interesting that the problem has gotten so bad that it was reported on NPR, which usually sticks to global politics and economics and such.[/quote]They must have thought Microsoft was affiliated with the Bush administration, and that's why they needed to bring up the bad news.
 
[quote name='Backlash']NPR, which usually sticks to global politics and economics and such.[/QUOTE]
And dogs who can bark tunes, or candle wax sculptures, or specially flavoured hot dogs.
 
[quote name='Dezuria']I wish they'd just fix the failure rate instead.[/QUOTE]
They're doing that as well.

Peter Moore said they've been investigating the root problems, and implementing various solutions to adress them.

Obviously they're loosing billions on this, they're not going to just give you a warrantee and not try to make the consoles better.
 
"We continue to make announcements and improvements as you always do with hardware as you go into the cycle, and I think we're already going to see some better results, certainly starting with the Elite."

That makes it sound as if they're only going to repair the 360s, and actually make enhancements to the Elite going forward.
 
[quote name='shieryda']"We continue to make announcements and improvements as you always do with hardware as you go into the cycle, and I think we're already going to see some better results, certainly starting with the Elite."

That makes it sound as if they're only going to repair the 360s, and actually make enhancements to the Elite going forward.[/QUOTE]Dear God. It's like people can make ANYTHING out of even the simplest statements.
 
[quote name='62t']all MS do is send you a refurbed console that will die in a few months anyway, then you have to go through all the hassle of returning it again. This solves nothing. I am waiting until they can put the smaller chip in.[/QUOTE]

That's funny, my replacement has been working fine for more than a year.
 
[quote name='Cyb3-rr']That's funny, my replacement has been working fine for more than a year.[/quote]

You're pretty lucky. While I haven't gotten that far yet, there are quite a few in the coffin thread that have had multiple refurbs die on them. Some didn't even last a week.
 
So whats the word for those of us who bought the 2 yr warranty from M$? Do we get our money back? Do we get an additional 2 yrs on top of the 3 (making it 5)? Or did we just get ripped off of the $50-$60 we paid extra for the service?
 
[quote name='Staind204']So whats the word for those of us who bought the 2 yr warranty from M$? Do we get our money back? Do we get an additional 2 yrs on top of the 3 (making it 5)? Or did we just get ripped off of the $50-$60 we paid extra for the service?[/QUOTE]
This three year warrantee is only for the red lights of death. Your 2 year extended warrantee applies to ALL defects and failures as always.
 
I feel a bit more confident that they started this, but I'm really more worried about transferring those games. They are basically making it like XBOX 1 with this original console crap. Why make it removable if you can't transfer content.
Just to be clear, are TV shows stuck they same way as the games are?
 
[quote name='PyroGamer']They're doing that as well.

Peter Moore said they've been investigating the root problems, and implementing various solutions to adress them.

Obviously they're loosing billions on this, they're not going to just give you a warrantee and not try to make the consoles better.[/QUOTE]



I can tell them-- the parts they manufacture it with are too fucking cheap and they're being assembled by orangutans (just because they are 97% the same as us in genetic make-up doesn't mean they can be used as effective sweatshop labor.)
 
[quote name='Staind204']So whats the word for those of us who bought the 2 yr warranty from M$? Do we get our money back? Do we get an additional 2 yrs on top of the 3 (making it 5)? Or did we just get ripped off of the $50-$60 we paid extra for the service?[/QUOTE]

I think you can cancel it from what I read though....although, they prorate it and take 10% off. I believe I read that on DVDTalk.com
 
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