MS Extends Warranty To 3 Years

[quote name='akilshohen']I feel a bit more confident that they started this, but I'm really more worried about transferring those games. They are basically making it like XBOX 1 with this original console crap. Why make it removable if you can't transfer content.
Just to be clear, are TV shows stuck they same way as the games are?[/quote]

When you send your console in for repair they let you keep your original harddrive. Im guess thats what your referring to.
 
[quote name='Backlash']I heard about this on NPR (National Public Radio) today. I found it interesting that the problem has gotten so bad that it was reported on NPR, which usually sticks to global politics and economics and such.[/QUOTE]

Well since NPR is essentially hyper-left-wing radio, it doesn't surprise me at all they would pick up a story of bad news about corporate America.

I don't understand all the people here saying they are weary of buying another Microsoft console. Do you not like good games or something?

Every single console I've owned since PS1 has broken on me in some way shape or form (Except my launch 360, which I EXPECT to break any day). The more complicated the devices get, the higher the failure rates are going to get. It's just a fact of life. Deal with it, or go buy board games instead - and try not to lose the pieces so you quit that too.
 
My PS2 Slim has been doing just find these pasy few years. No problems yet...so i expect the same out of something i paid $400+ for.
 
[quote name='thrustbucket'] Every single console I've owned since PS1 has broken on me in some way shape or form (Except my launch 360, which I EXPECT to break any day). The more complicated the devices get, the higher the failure rates are going to get. It's just a fact of life. Deal with it, or go buy board games instead - and try not to lose the pieces so you quit that too.[/QUOTE]
:imwithst:

(By the way, I don't think you're stupid. If we had a smilie that was holding a sign saying "I'm with the guy who just made a really excellent point", I would have used that one instead.)
 
[quote name='VanillaGorilla']So, you're gonna pass up playing all these great games because the console is gonna fail in a year, and you'll have to live without it for 2 weeks while it gets fixed?

The 360 has too many great games now, and too many great games coming out in the future, for me to just give up on the system because mine has broken twice. I'm sorry, I would rather keep my 360, and game on it for 48 weeks a year, than just give up on it forever.[/QUOTE]

I'm not going to pass up on anything. If my system breaks within the warranty period then I will get it fixed. Beyond that, however, I will not plop down another red cent unless major changes are made to the hardware.

I'm resigned to the fact that, as a 360 owner, repeated hardware failure is an inevitability. In fact, every 360 owner has accepted this fate. But that doesn't mean we have to like it. Since when was it ok to marginalize a $400 investment? (Yes, it IS an investment since most of us intend to play games for many, many years.)

At any rate, I will be more discerning with my gamer cash when it comes to a Microsoft hardware product. I won't be buying any more hardware from them until the masses have spoken about the hardware's reliability. If that means I miss out on great games then so be it. But I digress... This is way off topic.

Kudos to MS for this small step in the right direction.
 
[quote name='thrustbucket']
Every single console I've owned since PS1 has broken on me in some way shape or form (Except my launch 360, which I EXPECT to break any day). The more complicated the devices get, the higher the failure rates are going to get. It's just a fact of life. Deal with it, or go buy board games instead - and try not to lose the pieces so you quit that too.[/quote]

You had to ruin a perfectly good statement by making a personal attack against a group of people. Real mature.

Anyway, the only system to ever die on my was a Launch PS2 that my cat knocked over from the vertical position whilst it was running. Hell there's a dreamcast around somewhere that was used by a pre-school for a year and it still runs. I expect launch units to have issues, it's a fact of all electronics(for the most part), but when systems are dying that were made 4 months ago there is obviously a problem.

Setting specific stipulations to not cover everyone because someone dropped the ball isn't the way to do business. Nobody is saying this isn't a generous offer, but looking at the situation as a whole.

I've worked for companies that run their whole business on pleasing the customer no matter what the cost, and it's not considered some "charity" or act of sacrifice.

If MS thinks that just the red-ring users are the only ones being effected by all the problems, they can expect a large group of others that will look elsewhere come the next cycle of consoles.
 
[quote name='Surferflames']You had to ruin a perfectly good statement by making a personal attack against a group of people. Real mature.[/quote]
Huh? Which group of people? board gamers? I happen to be one myself.

Setting specific stipulations to not cover everyone because someone dropped the ball isn't the way to do business. Nobody is saying this isn't a generous offer, but looking at the situation as a whole.
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So what do you think MS should do? Start a free trade-in program? Let anyone trade in their broken 360 at a store and they'll cover the cost? How many billions should they continue to lose to try and make everyone happy before it stops making sense financially?

I've worked for companies that run their whole business on pleasing the customer no matter what the cost, and it's not considered some "charity" or act of sacrifice.
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I seriously doubt those company's you've worked with spend and lose billions to keep their customers happy, like MS is.

If MS thinks that just the red-ring users are the only ones being effected by all the problems, they can expect a large group of others that will look elsewhere come the next cycle of consoles.
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All what problems? Do you have statistical evidence that non-red ring 360 failures are higher than other consoles, or higher than should be expected? Or are you just getting caught up in the trendy generalize all 360 failures together and say it's unacceptable crowd?

Microsoft knows the vast majority of failures are due to a specific set of issues that exibit the red ring of death. They took steps to remedy this.

I really don't know what it is you expect. If you were in charge of Microsoft tomorrow, please list exactly what you would do that is better than what they are doing? How many more billions would you lose "to make the customer happy"? You do realize, that the law of economics is such that at some point you are just losing too much money to stay in the business. Are you suggesting Microsoft get out of consoles all-together since they can't build better hardware?

Like I said, my PS1 died, my PS2 died, and my 360 has yet to die. When/if it does die, I will not cry about it, I will not threaten MS on forums like this to never buy their hardware again. Because I like Microsoft's game platform a whole hell of a lot better than the competition, warts and all. Do I hope they get better? Sure I do. But I'm not going to start making ultimatums that they better do anything I desire to keep my business.
 
I was referring to people who expect more out of companies they give their money to.

Regardless, I don't see why you have such a problem with people being unsatisfied with a product. There's a reason nobody buys DaeWoos. Not saying it's to that point but it could be.

Anyway, this has taken the thread off topic enough so feel free to continue but I'm done.
 
All i know is my 2006 model 360 broke 2 weeks after i purchased it. The DVD drive stopped reading discs...and that isn't acceptable.
 
[quote name='SynGamer']All i know is my 2006 model 360 broke 2 weeks after i purchased it. The DVD drive stopped reading discs...and that isn't acceptable.[/QUOTE]

There are only a few stores that wouldn't just exchange straight across if it was within 30 days. I hope you were able to do that.
 
[quote name='Surferflames']I was referring to people who expect more out of companies they give their money to.[/quote]
I understand that. And I was saying that 3 years of extended warranty is more than most company's do. So I was asking just how much more you expect a company to give to make you happy.

Regardless, I don't see why you have such a problem with people being unsatisfied with a product.
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It's one thing to be unsatisfied with a product. But you, and others, are essentially saying that no matter what Microsoft does to remedy the problems they have had, it isn't enough. And that's what I take issue with.

There's a reason nobody buys DaeWoos. Not saying it's to that point but it could be.
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I don't think Daewoo's are officially sold in the US anymore. And even when they were, Audi's had lower reliability.


Anyway, this has taken the thread off topic enough so feel free to continue but I'm done.
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On the contrary, I feel discussing what this warranty extension means, and if it is enough, is very much on topic. But you can quit if you like. Thanks for permission to continue :)
 
[quote name='thrustbucket']It's one thing to be unsatisfied with a product. But you, and others, are essentially saying that no matter what Microsoft does to remedy the problems they have had, it isn't enough. And that's what I take issue with.[/QUOTE]

If I busted out your kneecaps and then sent you a get-well-soon card with cash to pay to have them fixed, would you have no hard feelings about the fact that I busted them out in the first place? Was your dad one of five consumers who argued that the Ford Pinto wasn't really such a bad car back in the 70s?

The reality of the situation is that extending the 360 warranty is *not* enough. MS's reputation has been very badly bruised and as well it should be. This level of hardware failures is so unacceptable that it's become ridiculous.

If the 360 didn't have such horrible reliability issues, I'm confident that their sales would be higher given the quality of the interface, games, live experience, etc. Unfortunately, MS made some crucial errors in their hardware design which have made me and many, many others very wary of diving in at the launch of their next console. Depending on how things go, I might not even buy into their next gen offering.
 
[quote name='thrustbucket']On the contrary, I feel discussing what this warranty extension means, and if it is enough, is very much on topic.[/QUOTE]
I was thinking the same thing.
 
[quote name='thrustbucket']Well since NPR is essentially hyper-left-wing radio, it doesn't surprise me at all they would pick up a story of bad news about corporate America.

I don't understand all the people here saying they are weary of buying another Microsoft console. Do you not like good games or something?

Every single console I've owned since PS1 has broken on me in some way shape or form (Except my launch 360, which I EXPECT to break any day). The more complicated the devices get, the higher the failure rates are going to get. It's just a fact of life. Deal with it, or go buy board games instead - and try not to lose the pieces so you quit that too.[/quote]

:lol: Now that's some funny shiznit.

At least with board games you can NINJA-rig most lost pieces. Good luck NINJA-rigging aka MacGuyvering a 360 with the red ring o' death.

But I am definitely glad Microsoft is stepping up about this (not much choice for them, though...the bad PR was out, hell that one poor guy's story about 14 360's he's gone through or however many it was, was probably the tipping point).

But the story I heard also mentioned they had "already addressed the hardware issues with new parts" - now, truthfully, this was on the morning fluff news the other day, so they more than likely don't know shit from shinolah on what they were talking about, but has there been any confirmation that the new chipset is out?

I really want to get an Elite unit, but only if the new and reportedly much more reliable chipset is in it.
 
[quote name='PyroGamer']I was thinking the same thing.[/QUOTE]

I'm hoping it's a feel-good parry move. That, by offering up this extended warranty, it comes off as a 'goodwill gesture' to those who own low-reliability Xbox 360s. In addition, it's low cost for MS (or, low-ER, rather), because, if they offer it at the same time that they've put a redesigned (internally) console on the market, then they're limited to extending the warranties and fixing inherent problems of a more finite number of consoles than previously.

Of course, we know the estimated cost is high, and it would be safe to assume that, if they *did* redesign the console to increase reliability, they would have said so, so maybe it's foolish to think they're covering all the bases.

And, to those thinking this is a countermove to the PS3 price drop and get some good press going in to E3, I offer this nugget instead: http://spong.com/article/13018/Console_Repair_Company_Xbox_360_Faults_Endemic_?cb=401

Micromart, a company that specialises in repairing games consoles, has said that it will no longer deal with 360s sporting the red ring of death.

The company's front page bears the message:

“XBOX 360 - Micromart has now withdrawn from offering a Repair Service for the dreaded 3 Red Lights fault. This problem is endemic on the XBox 360 console and the volume has made this repair non-viable. Other repairs to the XBox 360 are still being supported.”
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This is more of a motivation than the PS3 drop. That's just coincidence, IMO. Coincidence only because mass media coverage has been placing the brunt of the emphasis on the high failure rate of 360 consoles, as well as the estimated $1 Billion cost to MS. If you read the paper or watch CNN, it's quite clear that this is not looking good for MS outside of those gamers who already adore MS, or those who think that getting back their repair costs is a nice gesture. If you're looking to purchase a next-gen system, this report will make you think far harder about the 360 than any other system.
 
[quote name='mykevermin']

Of course, we know the estimated cost is high, and it would be safe to assume that, if they *did* redesign the console to increase reliability, they would have said so, so maybe it's foolish to think they're covering all the bases.

[/QUOTE]


There would be more of a backlash if they came out and readily admitted the console was flawed from the get-go. By doing it in a round about way (the warranty), it appears to the casual observer that Microsoft is the champions of the video game community and we should be having Microsoft parties in their honor.

For someone that has had three consoles die without experiencing the three ring error, this warranty update doesn't mean much to me.
 
[quote name='Scobie']If I busted out your kneecaps and then sent you a get-well-soon card with cash to pay to have them fixed, would you have no hard feelings about the fact that I busted them out in the first place? Was your dad one of five consumers who argued that the Ford Pinto wasn't really such a bad car back in the 70s?

The reality of the situation is that extending the 360 warranty is *not* enough. MS's reputation has been very badly bruised and as well it should be. This level of hardware failures is so unacceptable that it's become ridiculous.

If the 360 didn't have such horrible reliability issues, I'm confident that their sales would be higher given the quality of the interface, games, live experience, etc. Unfortunately, MS made some crucial errors in their hardware design which have made me and many, many others very wary of diving in at the launch of their next console. Depending on how things go, I might not even buy into their next gen offering.[/QUOTE]
in order to fit your example ms would have had to knowingly manufactured consoles that would not work.
if my neighbor accidently backed into my car and offered to take care of the repairs, why would i have hard feelings?
im with thrustbucket.
 
[quote name='62t']this is good for people who brought a system, but means nothing for people that hasnt got one yet.[/QUOTE]
that is some solid english. cheers.
 
The more i think about this...MS could have probably gotten away with much worse. They could have revised the warranty so that each owner would get one free repair...at which time MS could throw in the new cooling system and the user would have been none the wiser.

Not sure why i said that, but anyway, i'm still concerned about the DVD drives (since mine failed after 2 weeks of use) so this 3 year warranty is good...but there are still problems MS needs to address. Like tell us when the 65nm chips will be used. Show us the difference between the old and new chips to prove to us that they have reduced the amount of heat produced. I know, smaller chip, less heat, but with the failure rate, i want proof. But most of all, once these new chips come out, i want my console to be repaired with these new chips, screw this refurb shit.

*if this makes no sense...its almost 1 am and i've been up since 6 am...*
 
[quote name='SynGamer']The more i think about this...MS could have probably gotten away with much worse. They could have revised the warranty so that each owner would get one free repair...at which time MS could throw in the new cooling system and the user would have been none the wiser.

Not sure why i said that, but anyway, i'm still concerned about the DVD drives (since mine failed after 2 weeks of use) so this 3 year warranty is good...but there are still problems MS needs to address. Like tell us when the 65nm chips will be used. Show us the difference between the old and new chips to prove to us that they have reduced the amount of heat produced. I know, smaller chip, less heat, but with the failure rate, i want proof. But most of all, once these new chips come out, i want my console to be repaired with these new chips, screw this refurb shit.

*if this makes no sense...its almost 1 am and i've been up since 6 am...*[/QUOTE]


it makes perfect sense. you, someone who is extremely tired and has been up since 6AM, came up with a better plan then MS would ever execute (and I'm not being a smartass either.) They won't say anything, because they know they've screwed up badly with the design of this thing. they just throw on a few more years to the warranty to keep people quiet instead of addressing the root of the problem.
 
I agree with daphatty. Until they can release a reliable console at launch, Microsoft doesn't deserve my money in the next console generations. I'm not going in for the double whammy. I'm pretty sure that they're expecting the consumer to not go for it either.

If I busted out your kneecaps and then sent you a get-well-soon card with cash to pay to have them fixed, would you have no hard feelings about the fact that I busted them out in the first place? Was your dad one of five consumers who argued that the Ford Pinto wasn't really such a bad car back in the 70s?
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Both are irrelavnt. Microsoft didn't intentionally release a faulty console to hurt the consumer, and a car is way different from a console. Buying a car is a much larger investment. A lot of people can't get to their jobs without their cars however I think you can live for 2 weeks without your 360. Plus, Microsoft has said that they are working on the problems. So you can add giving me some type of inpenitrable knee or never breaking my kneecaps again ( possibly both ) to that.

There are some situations where sorry is and sorry isn't enough. If you've paid 15,000 for a car and then you get in a car accident and it blows up, then sorry isn't enough. Even if you don't get into an accident, just owning an using the car. Sorry isn't enough in that situation. This however, is a game console. You've paid 400+ for it, it'll be gone for a few weeks, you can have it back. Plus they're working on fixing the problems. Your console may or may not come back still faulty.

3RL is the most vocal complaint against the 360. You can't doubt that. It's the most common problem. It kind of sucks that this doens't cover the others, but when you're ready to spend a billion on a problem that is admitedly this bad sometimes you can't hit the others. It sucks casual consumers out there will buy 360s freely now without knowing about the other problems. I know that when I have the money I'll get the warranty.
 
[quote name='thrustbucket']Well since NPR is essentially hyper-left-wing radio, it doesn't surprise me at all they would pick up a story of bad news about corporate America.[/quote]

I hate to fall for flamebait, but this is a rediculous comment. NPR and its affiliates are hugely underwritten by corporate America. If you ever listen to the little promos between the segments, you'd know that. This is a criticism that's also levelled at PBS, and they are also underwritten by corporate America.

If they were biting the hand that fed them, they wouldn't be on the air. End of story.

This news was on the radio because there is a product problem consumers have complained about which has been owned up to, and it's big business news because it's going to cost MS $1B. That's big news whether on right-wing (Faux News), mainstream media (NPR), or nerd media (1up).
 
[quote name='Cursor']I hate to fall for flamebait, but this is a rediculous comment. NPR and its affiliates are hugely underwritten by corporate America. If you ever listen to the little promos between the segments, you'd know that. This is a criticism that's also levelled at PBS, and they are also underwritten by corporate America.

If they were biting the hand that fed them, they wouldn't be on the air. End of story.

This news was on the radio because there is a product problem consumers have complained about which has been owned up to, and it's big business news because it's going to cost MS $1B. That's big news whether on right-wing (Faux News), mainstream media (NPR), or nerd media (1up).[/QUOTE]


not to mention that their stories are critical of both sides, usually. it's "left wing" because they use words that are above a 3rd grade level and cover stories that aren't always sensationalistic or morally one-sided, I guess.
 
No matter how you look at it, M$ has been selling a product that knew was defective. It's pathetic that they have waited a year and a half to admit it. I will never buy another M$ system again. "I'm sorry" just isn't enough to make me forget that I was sold a product that they rushed to get out before $ony and Nintendo. How can you make up for a 33% failure rate? Especially when you're competition has a 1% failure rate.
 
[quote name='millrat1030']No matter how you look at it, M$ has been selling a product that knew was defective. It's pathetic that they have waited a year and a half to admit it. I will never buy another M$ system again. "I'm sorry" just isn't enough to make me forget that I was sold a product that they rushed to get out before $ony and Nintendo. How can you make up for a 33% failure rate? Especially when you're competition has a 1% failure rate.[/quote]

Where is everyone getting these failure rate numbers? I know its alot higher then it should be. But to just start throwing numbers out there makes no sense at all.
 
[quote name='mannysgoldglove']Where is everyone getting these failure rate numbers? I know its alot higher then it should be. But to just start throwing numbers out there makes no sense at all.[/quote]

A few retailers over the past few weeks released numbers of their experience with broken consoles. Whether or not it is that high, it's obvious that the failure rate is higher than it should be. If it wasn't we wouldn't have this thread.
 
failure rates are definatly pretty high. just think back to all the previous consoles.....has there ever been anything like this? i have never had a video game system break on me until the 360. nor have i had any friends who had a console die on them.

however, the 360 is still a great system. microsoft does realize it made a mistake and they are doing what they can to correct it.
 
[quote name='Surferflames']A few retailers over the past few weeks released numbers of their experience with broken consoles. Whether or not it is that high, it's obvious that the failure rate is higher than it should be. If it wasn't we wouldn't have this thread.[/quote]

I must have missed those. It still seems like 33% is too high to me. If 33% was really the case I think Microsoft would have a Class Action Lawsuit against them by now. It is obviously high though reguardless of what the exact numbers are. Ive never seen a system have failure rates like the 360 has.
 
How much do you figure it costs to repair a 360 and ship it both ways? How does this price compare to the manufacturing cost of a new unit? Divide that into the 1 Billion that they are expected to spend on this project, and you have a CONSERVATIVE failure rate.

Lets pretend that it costs the full retail value of 400 to repair and ship it, just to be extremely generous. Why, thats 2.5 million, or a quarter of their entire marketshare
 
If I were to hazard a guess, completely unscientifically, I would guess that approximately 25% of Xbox360s fail within a year and a half, given what we've seen from it's launch and subsequent problems.

I do, however, believe there is something with the newer models that has stopped many of the issues. I have a Feb 07 produced Xbox, and have very few of the problems mentioned elsewhere.
 
[quote name='mannysgoldglove']I must have missed those. It still seems like 33% is too high to me. If 33% was really the case I think Microsoft would have a Class Action Lawsuit against them by now. It is obviously high though reguardless of what the exact numbers are. Ive never seen a system have failure rates like the 360 has.[/quote]

They are very good in what they do. This move puts a nice face on any problems, so people forget it. They aren't on top of the PC market for nothing.

Take a look at internet explorer. It's been the market leader for years while acting as an interface for hackers to infect computers easily. Until people finally noticed and viable options became available, they never even considered fixing things. IE7 got released almost a year early because their userbase started to drop and the media starting picking up more and more stories of security flaws. I think MS has followed their software plan of "we can just fix it later."

While I agree 33% sounds high, I think the bigger problem people are facing is having fixed units die so often. Users who take immaculate care of their systems having problems, and day 1 users having problems.

There was some lawsuit in place(i think it was one of those "update x bricked my box" ones), but it pretty much vanished. There have been threads mentioning that in order to do such a thing everyone would have to suffer from the same problem. I'm not too read in on the process but apparently you can't have a blanket lawsuit, and that's why it will not happen.

The refurb death rates have got to be high, and the console death rate as a whole is definately higher than other next-gen systems from what is being reported.
 
http://www.pcworld.com/article/id,134144-c,gameconsoles/article.html

http://www.engadget.com/2007/07/03/xbox-360-refused-repairs-and-really-high-failure-rate/

Just a few sites that say the 33% failure rate number comes from BB and EB employees, so take it for what it's worth. My point is to still have a high failure rate a year and a half into the life of a system is completely ridiculous. M$ has known about these problems and up till now they refused to admit it. Making customers pay for repairs that they knew where their fault seems extremely wrong to me. I know now they're refunded the money and all, but they should have never made customers pay for their mistakes. The sad part is that this will all be swept under the rug in a few days and people will be buying 360's without knowing the gamble they're taking.
 
Honestly...anything over 1% failure rate is horrible. Now 33% sounds rather high, but a failure rate over 5% would be disaster in most organizations. I'm glad MS is taking the steps to please the consumer, as the 3 year warranty is a nice gesture, but it still is a big hassle.

Just imagine if airplanes had a 10% failure rate or cars....there would be lawsuits EVERYWHERE.

I guess I feel a little stronger about this, as my console has recently died...for the third time. 4 360's since launch is WAY too many.
 
I don't know that airplanes or autos are a fair comparison, for the obvious reasons. This is more like a toaster going kaput, really - and less dangerous.

Is it unacceptable? You bet. However, MS did this due to issues with repair center protests in the UK, and to stave off the inevitable class-action lawsuit that (while gamers are notoriously hard to motivate to do anything if achievement points aren't offered ;)) would surely result from gamers not being able to have their RROD consoles repaired.

Frankly, the way I've seen this go down, the extended warranty is nice, but it's also the kind of thing that screams 'band-aid.' They aren't changing the system's makeup (yet), they don't have a thorough infrastructure for *changing* anything, except repairing your system. It seems to me that this was done in a panic, and now that they've upped the warranty, any class-actions claims of "they're doing nothing to help gamers!" will be shot down immediately and laughed out of court.

If nothing else, that really offends me. People seem to be reacting equally positively and negatively to the extended warranty announcement, but the most critical thing for me is the complete lack of statements saying things along the lines of "we're going to fix the problem endemic in the systems." They're *still* going to be selling broken-ass systems with high failure rates in stores, and now they're warrantied for longer. That, if nothing else, shows how much they care about you, Joe Consumer.
 
I thought they had a NEW procedure or something to fix the failure rate. MS has to correct something as all these failures are costing them way too much money. Unless it would cost MS more to replace components in ALL the 360's than rather to just keep fixing them. Who knows....I'm frustrated though.
 
[quote name='doubledown']I thought they had a NEW procedure or something to fix the failure rate. MS has to correct something as all these failures are costing them way too much money. Unless it would cost MS more to replace components in ALL the 360's than rather to just keep fixing them. Who knows....I'm frustrated though.[/quote]

They do, and they have refused to comment on the details. As has been widely reported, 360's are coming back from repair centers with beefed-up heatsinks. I wonder if they've done anything less noticable, like move to an epoxy for the heatsinks that does better transfer of heat.

Whatever the problem, now will be the time for 360's to fail--as summer temps rise and kids & college students stay home to play their consoles in the summer heat.

As has been commented on before, the problem isn't so much the new systems being sold today--it's the existing systems, particularly launch systems, that didn't fare so well. That being said, this should really go down pretty dramatically whenever MS starts using 65nm chips. Let's hope there's some news about that at E3.

No way will MS replace the motherboard in a 360 to give everyone a new 65 nm chip as has been suggested here. Way too much cost.

Regarding the PS3, from anecdotal evidence it's clear that their failure rate is lower than 360. But 1% over the lifespan of the device is unlikely. Hard drive failures can't be controlled for--Sony gets from the manufacturer (Segate, Toshiba, etc.) what they get--and they're going to be 2-3 percent. That's the #1 failure component in most DVR's. So not accounting for anything else, that component is going to have 2-3% failure.
 
Well I am still shocked, as well as entertained, by some of the people here swearing off Microsoft consoles forever because of their high failure rate. I guess you aren't really paying attention to where this war is headed, and you want to be stuck with systems next generation that have nothing good to play?

If Microsoft had done nothing, I could understand that point of view. But they are fucking mailing out refund repair checks en-masse (which I believe is part of that 1 billion number, so don't try and glean a 25% expected failure rate from it). How often in the history of entertainment devices has that happened?

I think whatever was wrong with the 360 has mostly already been addressed with better cooling etc. It's a myth that the 65nm CPU will somehow be a godsend to reliability. Not even Microsoft has hinted at that. More than likely, the 65nm chip is mostly for price reduction. After all, from my research, it isn't even the CPU that fails the most, it's the GPU.
 
Comparing my 360 to a toaster is crazy. Who ever paid $400 for a toaster? And for you M$ fanboys who don't mind them screwing you, keep praising them for the 3 warranty and refunds on repairs done. I think all this is a way to little and way to late. The system has had problems from the beginning and they knew it, yet they changed nothing. So ya I can send my 360 in for repair, but who knows how long it will be before I have to send it back again.
Tell me, how often in entertainment devices does something come along that has a 33%(or even 25%) failure rate? Very rarely, if ever.
 
[quote name='millrat1030']Comparing my 360 to a toaster is crazy. Who ever paid $400 for a toaster? And for you M$ fanboys who don't mind them screwing you, keep praising them for the 3 warranty and refunds on repairs done. I think all this is a way to little and way to late. The system has had problems from the beginning and they knew it, yet they changed nothing. So ya I can send my 360 in for repair, but who knows how long it will be before I have to send it back again.
Tell me, how often in entertainment devices does something come along that has a 33%(or even 25%) failure rate? Very rarely, if ever.[/QUOTE]
A simple question for you:
Do you have an Xbox 360?
 
Why are people mad about this? This is great news! Sure the failure rate is high, but people were willing to buy them with only a 90 days warranty, then people were really willing to buy them with a 1 year warranty, so a whopping 3 year warranty is a lot of peace of mind for a system that can easily be found for under $350.
 
Yes I do. And yes they have some great titles. I couldn't put GoW down. What just because I'm not willing to let M$ screw me, you automatically assume I don't own a 360? I'm not a fanboy of any company, just a fanboy of gaming.
And I'm mad that they kept selling a product that they knew was defective. I bought my 360 last November, and if I had knew the failure rate was this high I would have reconsidered.
 
[quote name='millrat1030']Yes I do. And yes they have some great titles. I couldn't put GoW down. What just because I'm not willing to let M$ screw me, you automatically assume I don't own a 360? I'm not a fanboy of any company, just a fanboy of gaming.
And I'm mad that they kept selling a product that they knew was defective. I bought my 360 last November, and if I had knew the failure rate was this high I would have reconsidered.[/QUOTE]

Then you should be happy about this news becuase in the next 2.5 years if you ever get red ring of death you will get you console fixed for free. But you aren't happy.

You aren't happy because you are a Sony shill. I'm 100% sure on this. It would be a great job and all to get paid to post on message boards all day but it would go against everything I believe in being a shill.

Every post of his since he joined (just weeks before the PS3 release) has been:
Some sort of damage control for the PS3
millrat's first post about why the PS3 has Blu Ray:
[quote name='millrat1030']I'm no fanboy of any console, but I think that Sony is looking at a selling a console that will have a longer life cycle than the other two. Games have been getting bigger and better for a long time. Who would of thought that they would fill up a dvd-5. Now some games are pushing the dvd-9. I think Sony is smart for looking to the future of gaming with larger capacities. But I'm not a fool I know they want Blu-ray to be the winner in the format war and this puts them in a good position to do that. The big if is will people be willing to pay the high dollar tag.
I would also like to point out that I think we all know in a few years microsoft will bring out another xbox and I'm willing to bet it will have a HD-DVD drive built in for gaming. I admit that is the only reason I did not buy the 360. Without the HD-dvd drive that microsoft had talked about, to me this is not true next generation.
Let the criticism begin.[/QUOTE]
Bashing the 360.
millrat in the Gears of War thread:
Don't have a 360 and really wanted to check it out. Got excited BB had it set up in store, but as usual their 360 was broke.
Click to expand...
Defending Blu Ray is 85% of his posts.

All of milrats post has something to do with praising Sony or bashing MS.


To prove me wrong milrat just quote one of your posts that says I'm wrong...


You have been caught, now you can get the fuck out. Next time throw in a casual post about something else to make your trail not as obvious.
 
First am I wrong? I don't feel that was pumping up $ony. Look at GTA and Silent Hill 5, both talking of restriction of a DVD-9. That's beside the point. Yes I own a PS3. Yes I like it as a media hub, as for gaming need some games before I can talk about gaming. Yes I'm 80% (used to be 100% but now I just want a winner) behind BR, not because of $ony, because 7 of 8 studios are backing it and 5 of them exclusively. Look at my post and you'll see that's what I always stand behind. Yes I have bashed the 360 more than the PS3, it's given me more reason to personally. $ony shill, well believe what you will. I just tell it like I see it.
 
[quote name='millrat1030']Comparing my 360 to a toaster is crazy. Who ever paid $400 for a toaster? And for you M$ fanboys who don't mind them screwing you, keep praising them for the 3 warranty and refunds on repairs done. I think all this is a way to little and way to late. The system has had problems from the beginning and they knew it, yet they changed nothing. So ya I can send my 360 in for repair, but who knows how long it will be before I have to send it back again.
Tell me, how often in entertainment devices does something come along that has a 33%(or even 25%) failure rate? Very rarely, if ever.[/QUOTE]
What did Sony do about the DDE problems with PS2? Wasn't anything like this, at least not until the lawsuit. That the system fails so much is unacceptable, but I find their response to be not only appropriate, but encouraging. I now have confidence that I will not be screwed as I was with my early PS2s and my Thomson drive Xbox.
 
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