shrike4242
CAGiversary!
- Feedback
- 1043 (100%)
Well, after a couple of badly-handled orders from Buy.com, I think I'm done with them for any DVD or BR order. Let me explain what happened.
I had placed an order for Big O and Big O II when they had them for $14.00 each with free shipping on orders over $25. Ordered on 11/14/09, arrived about a week later, on 11/23/09. Big O II was damaged in shipment with one of the discs pretty badly scratched up, though it was due to their packaging. They packed both of them together in a bubble mailer barely bigger than both the DVD cases put together, so there was nothing to prevent it from getting damaged in shipment.
They process damaged item issues in two ways. You can either send back the damaged item for replacement or return/rebuy. The replacement works that they send you a label to send the item back to them, they process the item as defective and send back a new copy of the item to you. Return/rebuy works similarly, though you're making a new order and sending the old one back as a refund. They still send you a label for the return of the defective order at their expense. As I'd rather not keep Buy.com billing/crediting my credit card, I set it up for a replacement.
Buy.com takes a week or more to process the replacement order once they receive the defective one, so they didn't send out the replacement order until 12/09/09 and it didn't ship until 12/11/09, after they had received it on 12/02/09. I asked them to upgrade the shipping on it, due to the issue, and they didn't. Replacement item arrived on 12/17/09, and some genius had packed the first season of The Big Bang Theory in the package, instead of Big O II.
Went through the replacement process again, shipped it back to them, and they received it on 12/23/09.
Once again, they set up the replacement order a week later, also sent out via UPS Mail Innovations like the first two packages. Third one arrived about a week ago, also damaged in shipment. Thankfully, the discs weren't damaged, though they center spindle for the discs was damaged. I asked them for a $4 credit to replace the case, and they agreed.
The other order I placed about 10 days after Big O & Big O II was for Witchblade: The Complete Series, which they had at $14.95 + $2.95 shipping, which was about $20 or more cheaper than Amazon had it at the time, so I ordered it from them.
To summarize that second mess, it was more of the same. I dealt with three damaged shipments from them, all shipped the same way with the bubble mailer barely larger than the DVD case, and went through the replacement process twice. Every single time, one or more of the discs were damaged in shipment, due to the improper packaging of this thin bubble mailer. On the third time, I told them I was done with this order, and set it up for a refund. I waited out their seven days and I still didn't have a credit back from them. I emailed them and threatened them with a chargeback if they didn't refund my money immediately. Magically, they claimed there was "an error with processing the refund due to system issues that are now fixed
" that caused the issue with the refund. Once I received that email, they did credit my card a couple of days later.
Amazon had it for a couple dollars more at the time of all this mess, so I ordered it from them and had it arrive without issue.
So, if you're planning to order from Buy.com for DVD's or BR's, beware of their packaging, if you could call it that. Also, replacements take forever to deal with. I'm done dealing with them for anything that won't get shipped in a box or could get damaged in shipment due to poor packaging.
I've had plenty of problem-free orders from Buy.com, though recently, they seem to have embraced the suck very hard. Their CS was a real pain to deal with on the phone, and their email responses weren't done in the timeframe they listed. I'd think hard about using them again in the future.
I had placed an order for Big O and Big O II when they had them for $14.00 each with free shipping on orders over $25. Ordered on 11/14/09, arrived about a week later, on 11/23/09. Big O II was damaged in shipment with one of the discs pretty badly scratched up, though it was due to their packaging. They packed both of them together in a bubble mailer barely bigger than both the DVD cases put together, so there was nothing to prevent it from getting damaged in shipment.
They process damaged item issues in two ways. You can either send back the damaged item for replacement or return/rebuy. The replacement works that they send you a label to send the item back to them, they process the item as defective and send back a new copy of the item to you. Return/rebuy works similarly, though you're making a new order and sending the old one back as a refund. They still send you a label for the return of the defective order at their expense. As I'd rather not keep Buy.com billing/crediting my credit card, I set it up for a replacement.
Buy.com takes a week or more to process the replacement order once they receive the defective one, so they didn't send out the replacement order until 12/09/09 and it didn't ship until 12/11/09, after they had received it on 12/02/09. I asked them to upgrade the shipping on it, due to the issue, and they didn't. Replacement item arrived on 12/17/09, and some genius had packed the first season of The Big Bang Theory in the package, instead of Big O II.
Went through the replacement process again, shipped it back to them, and they received it on 12/23/09. Once again, they set up the replacement order a week later, also sent out via UPS Mail Innovations like the first two packages. Third one arrived about a week ago, also damaged in shipment. Thankfully, the discs weren't damaged, though they center spindle for the discs was damaged. I asked them for a $4 credit to replace the case, and they agreed.
The other order I placed about 10 days after Big O & Big O II was for Witchblade: The Complete Series, which they had at $14.95 + $2.95 shipping, which was about $20 or more cheaper than Amazon had it at the time, so I ordered it from them.
To summarize that second mess, it was more of the same. I dealt with three damaged shipments from them, all shipped the same way with the bubble mailer barely larger than the DVD case, and went through the replacement process twice. Every single time, one or more of the discs were damaged in shipment, due to the improper packaging of this thin bubble mailer. On the third time, I told them I was done with this order, and set it up for a refund. I waited out their seven days and I still didn't have a credit back from them. I emailed them and threatened them with a chargeback if they didn't refund my money immediately. Magically, they claimed there was "an error with processing the refund due to system issues that are now fixed
" that caused the issue with the refund. Once I received that email, they did credit my card a couple of days later. Amazon had it for a couple dollars more at the time of all this mess, so I ordered it from them and had it arrive without issue.
So, if you're planning to order from Buy.com for DVD's or BR's, beware of their packaging, if you could call it that. Also, replacements take forever to deal with. I'm done dealing with them for anything that won't get shipped in a box or could get damaged in shipment due to poor packaging.
I've had plenty of problem-free orders from Buy.com, though recently, they seem to have embraced the suck very hard. Their CS was a real pain to deal with on the phone, and their email responses weren't done in the timeframe they listed. I'd think hard about using them again in the future.
