Official Amazon Trade-In FAQ 4.0 - READ 1st POST

Status
Not open for further replies.
handsomepete

handsomepete

CAGiversary!
Feedback
20 (100%)
Welcome to the Official CAG Amazon.com Trade-In Thread

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

[quote name='Indigo_Streetlight']I'm getting an acceptance rate of about one per day; it makes me think some supervisor is standing around with a glass of absinthe next to a couple of dumptruck loads of games...while the one responsible for the glitch is made to scan each item and recite its TIV with tears in their eyes.[/QUOTE]

Amazon.com Trade-in Home Page

------- FAQ BELOW - LEAVE ME ALONE PLEASE -------
Useful links:
-- BlueLobstah
-- CheapAssGamer
THANKS TO DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about NORAM smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.

Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games
Click to expand...
Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Click to expand...
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
Click to expand...
----------------------------------------------------------------------

GENERAL FAQ (Updated 06/07/2011)
Can I post a question on this thread?
  • Only if you can't find the answer from below. :lol: And please let me know if it needs to be added to FAQ.
Can I edit this FAQ? (updated 6/7/11)
  • You bet! Up top there is a section for notable TIVs - feel free to add anything in there (and if you can remember, clean up after yourself in a few days when the TIV has undoubtedly dropped). You can edit the FAQ too, please just make sure it's useful and well formatted! Thanks!
Since when did Amazon start doing trades?
  • The program began in 2009 and is handled by a third party merchant, NorAm International.
What kind of shipping does Amazon provide us?
  • Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.
Do I have to provide my own box or envelope?
  • Yes.
Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
  • Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.
Can I put separate trades in to a single box? (updated 6/7/11)
  • Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.
Can I send in sealed games?
  • Yes. They won't reject games that still have the original shrink wrap.
Can I add Delivery Confirmation and Insurance to my shipment?
  • UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.
I don't trust UPS ground. Can I pay for postage myself? What's the address?
  • Yes. You're more than welcome to do so. The address is:
    NorAm International
    22 Hampshire Dr
    Hudson, NH 03051
    (This is also an option when submitting your trades)
When do I have to send my games once I have submitted my trade order?
  • You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv. Send on time for the best chance at success!
Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip?
  • Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.
How long does the whole trade-in process usually take?
  • From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.
How long does the "processing" status usually take? (Updated 6/8/11)
  • Usually a day or with little delay at all, but the longest reported days so far is 4.
My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
  • People have received credit on a Saturday.
I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
  • While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

    It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.
I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
  • The current wisdom is "probably not" - it's pretty YMMV but NorAm seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can!
My game is really beat up, what are the chances they’ll accept it?
  • This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.
My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
  • It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!
My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
  • It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.
I have a game from a limited edition bundle, will they accept it?
  • If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.
The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
  • This is YMMV, but probably not. The UPC is all powerful within the walls of NorAm.
I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
  • Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.
Can I trade in multiple copies of the same game?
  • Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.
How many multiple copies of the same game can I trade-in (updated 1/11/11)?
  • Maximum of 2 copies within 3 a month period.
I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
  • Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).
Will the Trade-in of the Day TIV stay for 24 hours?
  • It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.
So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
  • Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.
Wow, these TIVs suck (updated 3/9/11)!
  • Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/gamestaq/ebay/whatever. Also, not a question.
What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
  • The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
    LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.
Can I edit a submitted trade?
  • Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.
Can I use my credit on items that are not video game-related?
  • Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.
Can I use my credit on items sold by third-party merchants on Amazon?
  • According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.
Strategy guides? I can trade in game/strategy guides? Whaaaaa?
  • Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)
I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
  • The truth is that NORAM can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!
What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
  • We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
    • Good Condition eligibility (games):
    • - The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
      - Game still plays perfectly
      - Disc may have light scratches and other elements may have minor damage
      - Item may have been personalized (marked or identified)
      Click to expand...

      [*]Acceptable eligibility (games):
      - Game still plays perfectly
      - Item may have been personalized (marked or identified)
      - Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC
      Click to expand...

      [*]Note that a game will almost certainly not be accepted if it meets any of these conditions:
      - Game does not play perfectly
      - Disc is cracked
      - Marked Not for Resale (or is otherwise marked not for sale)
      Click to expand...
    Consoles/accessories have some slightly different criteria, but the idea is the same.
Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
  • Yes, that just happened.

    Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.
Who is AFS? (updated 6/9/11)
  • Not sure yet, but that's the name on the trade-in shipping labels now instead of NORAM. May just be NORAM with a different name. This will be updated as we learn more.
Post away!
 
Last edited by a moderator:
Upvote 0 Downvote
[quote name='nas6034']The true test will be when results come forth with people who sent it in with the blue packaging/UPC code. Without the packaging is hit-or-miss considering the high TIV, but with the correct outside packaging, things could get interesting with regards to their reason.

Yoshi: What was their reasoning for rejection?[/QUOTE]

"wrong item" which is lame since I know it was right. I wouldn't have had a problem if they were honest and said there was a error in the value. It's when they make up a lie not to honor it that I have a problem with.

Same with Let's Draw, they cancelled it after I mailed it and then claim it was me who cancelled the order.
 
[quote name='io']You need to contact Amazon.

And c'mon guys with the PSP cases - you really expect them to honor that? I know NorAm does a lot of crappy stuff (like to plft there), but you really couldn't expect $550 UMD cases to go through. I guess people got spoiled when they accepted all those $200 PS2's![/QUOTE]

They seriously just need to add a "we fucked up" reason for rejection. People get waaaay too riled up about this stuff - as far as I'm concerned the completely nutso TIVs are a game. You win some, you lose some, but no matter what it's fun to try. For the record bitching to Amazon even if your perfect condition $10 PSP case doesn't get you $550 makes you a total wang regardless of what they reply with as the reason.

Stuff like this makes for a good hunt when Target clearance is dry too. If I hadn't looked for this, I wouldn't have gone to a closing Sears Grand where all new games were 40% off. Good stuff.
 
Yes, they definitely need to fess up and give the real reason - and perhaps a small gift card to make up for the error (like $10 or something). I think if they did that it would go a long way.
 
[quote name='handsomepete']They seriously just need to add a "we fucked up" reason for rejection. People get waaaay too riled up about this stuff - as far as I'm concerned the completely nutso TIVs are a game. You win some, you lose some, but no matter what it's fun to try. For the record bitching to Amazon even if your perfect condition $10 PSP case doesn't get you $550 makes you a total wang regardless of what they reply with as the reason.

Stuff like this makes for a good hunt when Target clearance is dry too. If I hadn't looked for this, I wouldn't have gone to a closing Sears Grand where all new games were 40% off. Good stuff.[/QUOTE]


Not to defend Noram, but I don't know who seriously is expecting this to go through. It's one thing for a console (i.e. PS2) to go up, but a PSP case? Situations like this where there is a blatant price error are pretty obvious. If folks manage to cash it, good for them, but don't bitch about it if you don't.

And I don't know how much Amazon is actually involved with these trade-ins, but even by proxy they've earned enough good will from me to not try and take advantage of them. Amazon has always treated me right in the past, so I see no reason to try and take advantage of them.
 
Just as expected, my blue packaged case got marked as Wrong Item and is being returned to me. At least they probably cleaned it of all the dust it collected from the years it sat on my bookshelf.
 
Man...

July 19, 2011 2:03:00 AM PDT Hudson, NH, US Delivered
Still haven't been credit yet, it's not the UMD case thing just some normal games but still. I've already missed out on a few sales because they're taking so long.
 
[quote name='JKSonic']Man...

July 19, 2011 2:03:00 AM PDT Hudson, NH, US Delivered
Still haven't been credit yet, it's not the UMD case thing just some normal games but still. I've already missed out on a few sales because they're taking so long.[/QUOTE]

Mine was delivered like an hour after yours was and I JUST got the status update at like 10am this morning, so hopefully you see something by the afternoon.
 
[quote name='hobomatt']Mine was delivered like an hour after yours was and I JUST got the status update at like 10am this morning, so hopefully you see something by the afternoon.[/QUOTE]

Cool thanks for the info... Yeah they're just some DS games so it's not like those are hard to check!
 
[quote name='hobomatt']Just as expected, my blue packaged case got marked as Wrong Item and is being returned to me. At least they probably cleaned it of all the dust it collected from the years it sat on my bookshelf.[/QUOTE]

Ah shucks. I took a risk and got one. Guess I am now a proud owner of a umd case with the blue packaging just like you.
 
[quote name='BlueLobstah']Not to defend Noram, but I don't know who seriously is expecting this to go through. It's one thing for a console (i.e. PS2) to go up, but a PSP case? Situations like this where there is a blatant price error are pretty obvious. If folks manage to cash it, good for them, but don't bitch about it if you don't.

And I don't know how much Amazon is actually involved with these trade-ins, but even by proxy they've earned enough good will from me to not try and take advantage of them. Amazon has always treated me right in the past, so I see no reason to try and take advantage of them.[/QUOTE]

BlueLobstah is right. I don't think it's a very good idea to argue with Amazon about obvious pricing errors. The very LAST thing I'd ever want to do is to get notes documented on my account let alone get banned from Amazon for abuse of customer service. It's happened before and I'm sure it will happen again. Most regulars on here know that but some of the new folks on here may not.
 
Sorry.. I have KZ3 ,Black ops,Dead Space2 ..all ps3 games and from CE.LE...

The amazon take my " NOT FOR SALE" game? there is no barcode ..Just "not for sale"..
 
[quote name='onyzukae']Sorry.. I have KZ3 ,Black ops,Dead Space2 ..all ps3 games and from CE.LE...

The amazon take my " NOT FOR SALE" game? there is no barcode ..Just "not for sale"..[/QUOTE]

Amazon will not take NOT FOR RESALE. Try BB.

----

as for getting banned from amazon, I think if they ban you , they keep your credit.
 
A few hours ago it updated to "paid", however they credit was never deposited. I guess I'll give them until around lunch time tomorrow before I write in...grrrrrrrrr, I could have had what I was ordering this week now I must wait.
 
[quote name='JKSonic']A few hours ago it updated to "paid", however they credit was never deposited. I guess I'll give them until around lunch time tomorrow before I write in...grrrrrrrrr, I could have had what I was ordering this week now I must wait.[/QUOTE]

That's good news. I've noticed some of the normal trade-ins done by other CAGs have taken longer than usual. I wonder why.
 
Since some people are asking...

My latest game trade was accepted this morning. It sat at Noram for 2 days. I've always averaged 2-3 days. I think 4 days was the longest i had to wait...i never had an order accepted in 1 day and I usually do small trades of 1 to 4 games max.
 
Mine was delivered yesterday morning. Do they ever work on saturday or sunday? Most likely Ill get an answer on my PSP case on monday if I dont hear anything today
 
Changing my post to be a bit more informative...


Trading to Amazon since:
Since day one. July 09.


My average trade size:
2-4 games


Type of trades completed:
Games, game accessories, game system, textbooks, game guides, Dvd.


Average wait time from trade-in delivery to acceptance:
2-3 days on average. 4 days have been longest wait. I have had trade acceptance from Mon thru Sat.


Trade rejections and issues experienced:
Damaged item: Been rejected around 4 separate times. The reason was cracked disc or case.
Wrong item: 3 times. One for no UPC, one because i didn't send right UPC, and i forgot the other reason. All my fault.
Missing items: 1 times. I didn't have instruction book.
Lost items: 0 times
Late items: 1 time. I sent it around 3 days after the 7 day limit.
Comments: I have only had issues with games. All other trade types were smooth.


Number of trades completed (includes rejected + accepted):
43 total


Additional Comments:
none
 
My cases were delivered this morning. One is brand new sealed with the proper upc, and one is identical but without packaging.
 
[quote name='JKSonic']A few hours ago it updated to "paid", however they credit was never deposited. I guess I'll give them until around lunch time tomorrow before I write in...grrrrrrrrr, I could have had what I was ordering this week now I must wait.[/QUOTE]

I noticed this last night when I was checking my trade-in account. I had a trade-in marked as paid, but I checked my gift card amount and it hadn't changed. However, I didn't receive the email indicating they received the games until this morning. At that time my gift card amount was correct.
 
[quote name='dabamus']My cases were delivered this morning. One is brand new sealed with the proper upc, and one is identical but without packaging.[/QUOTE]

Can't wait to hear their excuse for not accepting a brand spanking new one

Good luck!
 
I was thinking of trading in a DVD set, but the barcode was on a piece of paper stuck to the back. It's not printed on the set itself. I still have the paper though, should I try to stick it back onto the back, or could I just leave it inside the set so they see it as soon as they open it?
 
[quote name='FlyingMonkey9']Can't wait to hear their excuse for not accepting a brand spanking new one

Good luck![/QUOTE]

Rejected: Not "Like New" Condition.


Honestly, I wouldn't be surprised if they rejected a brand new one BECAUSE it's sealed. As far as I know in the two states I trade in to BB and GS, they aren't allowed to take new games. I have to open them in the parking lot before I bring them in. I made the mistake of bringing one in sealed and he told me I'd have to go to a different store or come back tomorrow after opening it.
 
Did you give them the option of giving you a lower condition? Regardless saying not like new condition is ridiculous for a brand new item.
 
[quote name='YoshiFan1']Did you give them the option of giving you a lower condition? Regardless saying not like new condition is ridiculous for a brand new item.[/QUOTE]

They were both locked in as acceptable.
 
[quote name='dabamus']They were both locked in as acceptable.[/QUOTE]

Did you also choose the "do not return option" if it was available when you chose acceptable? I just the middle option and chose do not return.
 
Amazon shouldn't have outsourced their customer service. I feel like I was getting canned responses about redoing my trade-in of Fallout 3 GOTY. Things like saying "hello" or "thank you" to them resulted in quick and near instanteous responses. Any other question or comment I made took two or three minutes to get a response. Eventually I was told to ship it back and contact them to get the previous trade-in value. Now I have to find a box or envelope again...

Not really happy about NorAm though. Like I said, they should get some people that know the products that get traded-in, so we don't have these mishaps or silly matching-ISBN/UPC requirements. That or Amazon is too busy trying to get products they can sell "refurbished" through their Warehouse outlet. I guess the cheap prices have to come from somewhere.
 
If a trade in is supposed to ship by 7/24 which is Sunday and I drop it off today Saturday at a UPS Store, even though it technically won't be picked up by UPS till Monday the 25th, can it still be accepted or is it too late?
 
[quote name='imacgod']Amazon shouldn't have outsourced their customer service. I feel like I was getting canned responses about redoing my trade-in of Fallout 3 GOTY. Things like saying "hello" or "thank you" to them resulted in quick and near instanteous responses. Any other question or comment I made took two or three minutes to get a response. Eventually I was told to ship it back and contact them to get the previous trade-in value. Now I have to find a box or envelope again...

Not really happy about NorAm though. Like I said, they should get some people that know the products that get traded-in, so we don't have these mishaps or silly matching-ISBN/UPC requirements. That or Amazon is too busy trying to get products they can sell "refurbished" through their Warehouse outlet. I guess the cheap prices have to come from somewhere.[/QUOTE]

If you're chatting with them, they're always gonna be juggling a few chats at a time. You can't blame them. Else, there'd be so much downtime that they'd be inefficient.
 
[quote name='confoosious']If you're chatting with them, they're always gonna be juggling a few chats at a time. You can't blame them. Else, there'd be so much downtime that they'd be inefficient.[/QUOTE]

This ^^^. I worked in Tech help for Verizon Fios and there would be times I would have a phone call, 2 customer chats up, a manager chat for approval (had to show them all the steps I went through) and a tier III chat up to escalate calls. Cut and Paste are your friend in CS. Sorry if it offends you, but it is a necessity to provide quick and timely service.
 
Alrighty. I won't be too harsh on customer service ;) I guess I'm still coming off a really bad one from Best Buy most recently.
 
Recently bought a "Good" Uncharted 2 from Amazon Warehouse last month, traded it in as "Good" and it got returned because of the manual being damaged..

(I haven't touched/looked at manuals since the N64 days..)
 
[quote name='confoosious']If you're chatting with them, they're always gonna be juggling a few chats at a time. You can't blame them. Else, there'd be so much downtime that they'd be inefficient.[/QUOTE]

I always suspected that was going on. I've also at times wondered if I was chatting with a computer and straight up asked the person if he or she was a human. listen to the radiolab podcast if you want to hear some funny stories about dude chatting with computers hooked up through online dating sites. It takes a while before they figure it out.
 
Just got my game cases today, disk missing like promised.

I hit up Amazon about it. I really expected nothing to come out of it, maybe half credit at most, but they issued me the full amount, which is pretty fuckin awesome of them.
 
[quote name='htown01'] I've noticed some of the normal trade-ins done by other CAGs have taken longer than usual. I wonder why.[/QUOTE]

I sent in 3 games(Brink, Duke Nukem, & Black Ops) and they arrived at 2am EST Thursday. I check the status which I'm usually credited by now but it hasn't been processed yet. I ask customer service why via chat & this is the excuse I was given:

"The longest I have ever seen it take was one week. Usually it will be done faster, but some of our receiving warehouses are experiencing delays in processing right now due to the heat wave occurring in the region where they are."
Click to expand...

I then told cs, "Well tell them not to take to long the game cases/discs will melt LOL".

Then I got the "Is there anything else I can help you with"?


Anyway, this may be my last trade in to Amazon counting I've had quick/flawless trades in the past, been rejected on mint(played 2 times) complete items & the trade in process has been taking forever lately. :roll:
 
So I have an update on the UMD case I sent in. It was delivered on Friday. I have not received an email yet, but on the "Your Trade In Account" page it has the item marked as (wait for it)... "Lost in Shipping". While I certainly didn't expect to receive credit for it, this is just flat out absurd. I'm not annoyed that I won't get credit. I am annoyed that Amazon allows such a shady company handle their trade ins.
 
[quote name='bgame2']So I have an update on the UMD case I sent in. It was delivered on Friday. I have not received an email yet, but on the "Your Trade In Account" page it has the item marked as (wait for it)... "Lost in Shipping". While I certainly didn't expect to receive credit for it, this is just flat out absurd. I'm not annoyed that I won't get credit. I am annoyed that Amazon allows such a shady company handle their trade ins.[/QUOTE]

Actually youre lucky, if you complain, you can get credited...
 
[quote name='FlyingMonkey9']Actually youre lucky, if you complain, you can get credited...[/QUOTE]


True, but I don't know how I feel about it. I'd take a $20 credit with a smile. Theoretically that would be $10 for what I paid and $10 for NorAm's lying. :roll:
 
[quote name='bgame2']So I have an update on the UMD case I sent in. It was delivered on Friday. I have not received an email yet, but on the "Your Trade In Account" page it has the item marked as (wait for it)... "Lost in Shipping". While I certainly didn't expect to receive credit for it, this is just flat out absurd. I'm not annoyed that I won't get credit. I am annoyed that Amazon allows such a shady company handle their trade ins.[/QUOTE]

You maybe the luckiest person submitting a case.
 
Well I'll keep you guys posted as the situation develops. Like I said, I have not gotten the "Your trade in submission has been received" email, but that may be because they've labeled it "lost in shipping".
 
UPDATE #1

Amazon said that they need to determine "why" the item was "lost in shipping". They asked for 2-3 days to get back to me.
 
Status
Not open for further replies.
bread's done
Back
Top