Official Amazon Trade-In FAQ 4.0 - READ 1st POST

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handsomepete

handsomepete

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Welcome to the Official CAG Amazon.com Trade-In Thread

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

[quote name='Indigo_Streetlight']I'm getting an acceptance rate of about one per day; it makes me think some supervisor is standing around with a glass of absinthe next to a couple of dumptruck loads of games...while the one responsible for the glitch is made to scan each item and recite its TIV with tears in their eyes.[/QUOTE]

Amazon.com Trade-in Home Page

------- FAQ BELOW - LEAVE ME ALONE PLEASE -------
Useful links:
-- BlueLobstah
-- CheapAssGamer
THANKS TO DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about NORAM smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.

Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games
Click to expand...
Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Click to expand...
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
Click to expand...
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GENERAL FAQ (Updated 06/07/2011)
Can I post a question on this thread?
  • Only if you can't find the answer from below. :lol: And please let me know if it needs to be added to FAQ.
Can I edit this FAQ? (updated 6/7/11)
  • You bet! Up top there is a section for notable TIVs - feel free to add anything in there (and if you can remember, clean up after yourself in a few days when the TIV has undoubtedly dropped). You can edit the FAQ too, please just make sure it's useful and well formatted! Thanks!
Since when did Amazon start doing trades?
  • The program began in 2009 and is handled by a third party merchant, NorAm International.
What kind of shipping does Amazon provide us?
  • Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.
Do I have to provide my own box or envelope?
  • Yes.
Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
  • Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.
Can I put separate trades in to a single box? (updated 6/7/11)
  • Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.
Can I send in sealed games?
  • Yes. They won't reject games that still have the original shrink wrap.
Can I add Delivery Confirmation and Insurance to my shipment?
  • UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.
I don't trust UPS ground. Can I pay for postage myself? What's the address?
  • Yes. You're more than welcome to do so. The address is:
    NorAm International
    22 Hampshire Dr
    Hudson, NH 03051
    (This is also an option when submitting your trades)
When do I have to send my games once I have submitted my trade order?
  • You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv. Send on time for the best chance at success!
Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip?
  • Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.
How long does the whole trade-in process usually take?
  • From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.
How long does the "processing" status usually take? (Updated 6/8/11)
  • Usually a day or with little delay at all, but the longest reported days so far is 4.
My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
  • People have received credit on a Saturday.
I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
  • While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

    It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.
I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
  • The current wisdom is "probably not" - it's pretty YMMV but NorAm seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can!
My game is really beat up, what are the chances they’ll accept it?
  • This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.
My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
  • It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!
My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
  • It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.
I have a game from a limited edition bundle, will they accept it?
  • If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.
The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
  • This is YMMV, but probably not. The UPC is all powerful within the walls of NorAm.
I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
  • Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.
Can I trade in multiple copies of the same game?
  • Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.
How many multiple copies of the same game can I trade-in (updated 1/11/11)?
  • Maximum of 2 copies within 3 a month period.
I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
  • Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).
Will the Trade-in of the Day TIV stay for 24 hours?
  • It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.
So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
  • Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.
Wow, these TIVs suck (updated 3/9/11)!
  • Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/gamestaq/ebay/whatever. Also, not a question.
What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
  • The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
    LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.
Can I edit a submitted trade?
  • Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.
Can I use my credit on items that are not video game-related?
  • Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.
Can I use my credit on items sold by third-party merchants on Amazon?
  • According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.
Strategy guides? I can trade in game/strategy guides? Whaaaaa?
  • Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)
I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
  • The truth is that NORAM can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!
What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
  • We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
    • Good Condition eligibility (games):
    • - The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
      - Game still plays perfectly
      - Disc may have light scratches and other elements may have minor damage
      - Item may have been personalized (marked or identified)
      Click to expand...

      [*]Acceptable eligibility (games):
      - Game still plays perfectly
      - Item may have been personalized (marked or identified)
      - Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC
      Click to expand...

      [*]Note that a game will almost certainly not be accepted if it meets any of these conditions:
      - Game does not play perfectly
      - Disc is cracked
      - Marked Not for Resale (or is otherwise marked not for sale)
      Click to expand...
    Consoles/accessories have some slightly different criteria, but the idea is the same.
Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
  • Yes, that just happened.

    Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.
Who is AFS? (updated 6/9/11)
  • Not sure yet, but that's the name on the trade-in shipping labels now instead of NORAM. May just be NORAM with a different name. This will be updated as we learn more.
Post away!
 
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I've had things damaged and ended up contacting Amazon by e-mail, but was only offered a giftcard worth half the amount I should have received, and this was after a few replies on my part. They only budged because it was my first time complaining about my trade-in experience. In my case, though, I received the game and its broken case back, and was able to sell it on Amazon for effectively what I would have traded it in for, while still listing it as a broken case.

UPS seems to be unconcerned because Amazon ordered the label, so really it's Amazon's problem to complain about. That's why you contact Amazon, since you're a customer that they have to satisfy with this issue.
 
[quote name='ral1121']Somebody really needs to report Chelmsford.

Its getting ridiculous.[/QUOTE]

Just because a few packages get lost at Chelmsford, doesn't mean it's "ridiculous." How many packages do you think go through there every day without a hitch? Of course people aren't gonna post every day saying "My package went through Chelmsford just fine!"
 
Almost every package sent to them goes through Chelmsford at some point. It's just the way the mailing system works. It's not like it's some black hole because everyone who has a problem has it at Chelmsford.

That being said... there is occasionally shady business going on somewhere. Whether it's Amazon, UPS, or simply bad mailing services, it seems to me that people are getting screwed too often.

Either way, UPS is supposed to insure every single package, so one way or another, it's their problem to deal with, whether the customer or Amazon.
 
Well, I've found one PSP case so far at local shops.

Anyone know if they mind having me sending a like new one under the "acceptable" condition? It's too late to change what I locked them in as.
 
[quote name='dabamus']Well, I've found one PSP case so far at local shops.

Anyone know if they mind having me sending a like new one under the "acceptable" condition? It's too late to change what I locked them in as.[/QUOTE]

They adjust conditions if its better they'll up it for you.
 
[quote name='DudeImGodly']They adjust conditions if its better they'll up it for you.[/QUOTE]

They actually will adjust up? Because I'll be sending in brand new ones. (sans $5 price tag of course)
 
[quote name='dabamus']They actually will adjust up? Because I'll be sending in brand new ones. (sans $5 price tag of course)[/QUOTE]

Yeah, I remember reading before in this thread that some trade ins were upgraded. I forgot whether it was accessories, games or systems though.
 
[quote name='dabamus']They actually will adjust up? Because I'll be sending in brand new ones. (sans $5 price tag of course)[/QUOTE]

It's ultimately at the discretion of the person doing the inspection but yes conditions have been upgraded before. I traded in some DVD's to Amazon and got a few extra bucks out of it since it was in great condition.
 
[quote name='JediJames2']Well, my PSP case shows up as being delivered; now to see if Amazon accepts it (hopefully they won't take more than a day or two).[/QUOTE]

was the case from the blue or yellow packaging?
 
[quote name='dabamus']They actually will adjust up? Because I'll be sending in brand new ones. (sans $5 price tag of course)[/QUOTE]



Did you double check the UPC code to see if it matches with that amazon listing? If it doesn't match then it will be instantly rejected.
 
[quote name='Japakneez']Did you double check the UPC code to see if it matches with that amazon listing? If it doesn't match then it will be instantly rejected.[/QUOTE]

I'm not that stupid...
 
[quote name='DCpinoy']Yeah, I remember reading before in this thread that some trade ins were upgraded. I forgot whether it was accessories, games or systems though.[/QUOTE]

I sent in some games in generic black cases with no manuals, some former rentals all with very scratched discs. I sent them in as acceptable, they upgraded them to good.
 
Is there a CAG named Jeffrey Furletti from NY?? I ask because I just got back my SNES games I send & they used your receipt with all your business as padding.
 
I have an Xbox 360 Prestige Edition. But they're offering more for the Hardened Ed. than the Prestige. I saw that the Hardened Edition comes with a little cardboard cover, unlike the Prestige Edition.
Can I just include the contents (Steelbook, Disc, Manual, and Medal) or will I get denied?
Thanks.
 
finally ncaa football 12 has a trade in value, wanted to get rid of it the day I bought it. :applause:
quick question would amazon reject my order if ea online pass code is used?
 
[quote name='Plasmolyze']finally ncaa football 12 has a trade in value, wanted to get rid of it the day I bought it. :applause:
quick question would amazon reject my order if ea online pass code is used?[/QUOTE]

No, they won't reject it. I sent in my standard Halo Reach for $30 (like new) with a used Spartan Recon Helmet code and they accepted it.
 
[quote name='Plasmolyze']finally ncaa football 12 has a trade in value, wanted to get rid of it the day I bought it. :applause:
quick question would amazon reject my order if ea online pass code is used?[/QUOTE]

Absolutely not! They 100% dont check for stuff like that. As long as you include the manual its complete
 
[quote name='FlyingMonkey9']Absolutely not! They 100% dont check for stuff like that. As long as you include the manual its complete[/QUOTE]

ea doesnt use manuals anymore lol :booty:
 
sending my (yellow label) psp case in as acceptable. Its in the plastic case, just removed cardboard backing since the UPCs wont match.

Not expecting much, but its worth the gamble considering the PS2 deal is getting me a PS Vita for 60 shipped :)
 
[quote name='FlyingMonkey9']sending my (yellow label) psp case in as acceptable. Its in the plastic case, just removed cardboard backing since the UPCs wont match.

Not expecting much, but its worth the gamble considering the PS2 deal is getting me a PS Vita for 60 shipped :)[/QUOTE]

That's what I'm going to do too since I couldn't find the blue packaged case anywhere this past week. Good luck :D
 
[quote name='htown01']That's what I'm going to do too since I couldn't find the blue packaged case anywhere this past week. Good luck :D[/QUOTE]

Sent my blue packaged one in last Friday and it got delivered this morning. I marked it as good as only one side of the package was cut open. Expecting it to get rejected but there's always that little bit of hope. As soon as I see an update I'll let you guys know how my trade in ended up.
 
[quote name='hobomatt']Sent my blue packaged one in last Friday and it got delivered this morning. I marked it as good as only one side of the package was cut open. Expecting it to get rejected but there's always that little bit of hope. As soon as I see an update I'll let you guys know how my trade in ended up.[/QUOTE]

Excellent, I will eagerly await your update :D Best of luck.
 
pspcaseamazon.jpg

Well it was worth a shot. Yellow case, by the way.
 
[quote name='JediJames2']
pspcaseamazon.jpg

Well it was worth a shot. Yellow case, by the way.[/QUOTE]

Damn! Sorry dude. I also sent yellow verson in. Did you include the packaging? Or they were able to tell it was slightly slightly different in shape
 
[quote name='FlyingMonkey9']Damn! Sorry dude. I also sent yellow verson in. Did you include the packaging? Or they were able to tell it was slightly slightly different in shape[/QUOTE]

Did not send in the packaging. Even if they did I imagine they would have taken it out to look at it. Thing that sucks is, both of them (at least from the front of the sealed packages) look EXACTLY the same. Oh well, like I said, was worth a shot.
 
I think in this case "Incorrect version" was code for "We realized the TIV is a mistake and there's no way we're giving you $300 for this."
 
[quote name='Ryuukishi']I think in this case "Incorrect version" was code for "We realized the TIV is a mistake and there's no way we're giving you $300 for this."[/QUOTE]

No. He sent the incorrect version. There's no reason they SHOULD accept it.
 
I'm sending them out today, but yes, i'm sending two of the correct version. I'll let you know if they accept them.
 
[quote name='JediJames2']
pspcaseamazon.jpg

Well it was worth a shot. Yellow case, by the way.[/QUOTE]

Damn, I sent in mine yesterday, one like yours, no cardboard packaging with just the plastic :whistle2:( I knew it was a gamble but I took the chance.

[quote name='dabamus']I'm sending them out today, but yes, i'm sending
two of the correct version. I'll let you know if they accept them.[/QUOTE]

Good luck dabamus. I wonder if hobomatt received any news on his trade-in.
 
[quote name='htown01']
Good luck dabamus. I wonder if hobomatt received any news on his trade-in.[/QUOTE]

Thanks. It'll probably arrive Friday or Monday, so I'll let you guys know how it goes.
 
[quote name='imacgod']While not exactly a video game trade-in, I also had an issue today with the Fallout 3 Collector's Edition guide (not GOTY). Traded it in, received, being sent back because the ISBN is wrong. Is the ISBN actually on the cover or was it a little insert like most hardcover guides come with? I can't recall. Even if the ISBN was missing, there couldn't have been another version of this guide when they was one version and they were all numbered! #-o They should get some people that know about the products that are coming to handle the trade-ins instead of letting their random inspectors just look for a matching UPC, IMO. (Although I stick by my unproven claim that they're probably reselling most of this through Amazon Warehouse.)

I'm pretty sure I kept the insert and threw left it in the back of the book like I do with my other hardcover guides. We'll see when it gets back I guess. I just might have to complain about this one. I hope they will take it the second time though. I've been trying to get rid of the bloody guide forever since I got the GOTY one way back! I almost care less about the credit than just getting rid of the guide! I also cringe at the thought that they're going to put a stupid sticker on the cover reminding me about the ISBN not matching... :cold: Just might sell this through Amazon Marketplace instead.

Sorry about rambling... :cry:[/QUOTE]

Got my book back today in worse condition than I sent it. Not surprisingly, the insert that had the ISBN in the back of the book, where I left it... #-o I even left the poster in there for them! I'm talking to Amazon's customer service today. And I'm definitely sending this back regardless because I don't want this gosh darn guide any more! :cold:
 
[quote name='htown01']Good luck dabamus. I wonder if hobomatt received any news on his trade-in.[/QUOTE]

Have yet to see/hear anything from them, I hope by the end of the day today
 
I picked up a second one today. So I'm sending them in once I go up to the UPS store in a bit. (picked a used one up off CL)

I'll keep everyone updated since I'm sending two proper ones. (one new, one used)
 
I need to come in here more often! Oh well...

Anyway got a trade in that they supposedly received yesterday at 2am, so that's two full days that's they've had it and so far they haven't processed it! C'mon guys!
 
[quote name='YoshiFan1']My case was rejected as well and it was the blue packaging version.[/QUOTE]


Whattttt!!??? That's ridiculous, was there anything wrong with it? It's a case for crying out loud! If they're not going to accept any of them they should email everyone saying it's a mistake...
 
No it was in perfect condition, I sent it in as acceptable because it had no packaging but I am certain it was blue packaging because I looked at the yellow packaging version and it was not completely round edges like that version. I bought it a few years ago from Amazon when it was on sale and it was in my closet (I didn't like the way the games fit in the case and was worried the games could get damaged since you had to use a lot of force to get them out of the case so I never used it).

I also didn't get an e-mail from them, I happened to check my account.
 
I just received my Halo Reach (regular edition) I sent in last week and the disc is cracked straight down the middle. I absolutely did not send them a cracked disc and believe that NORAM either cracked it themselves or stole my disc and gave me back a cracked one. Will amazon listen to me or do they tend to trust NORAM implicitly.

Oh, there's a sticker on the back of the case which wasn't on the case I sent out.
 
[quote name='plft']I just received my Halo Reach (regular edition) I sent in last week and the disc is cracked straight down the middle. I absolutely did not send them a cracked disc and believe that NORAM either cracked it themselves or stole my disc and gave me back a cracked one. Will amazon listen to me or do they tend to trust NORAM implicitly.

Oh, there's a sticker on the back of the case which wasn't on the case I sent out.[/QUOTE]

You need to contact Amazon.

And c'mon guys with the PSP cases - you really expect them to honor that? I know NorAm does a lot of crappy stuff (like to plft there), but you really couldn't expect $550 UMD cases to go through. I guess people got spoiled when they accepted all those $200 PS2's!
 
[quote name='io']You need to contact Amazon.

And c'mon guys with the PSP cases - you really expect them to honor that? I know NorAm does a lot of crappy stuff (like to plft there), but you really couldn't expect $550 UMD cases to go through. I guess people got spoiled when they accepted all those $200 PS2's![/QUOTE]

The true test will be when results come forth with people who sent it in with the blue packaging/UPC code. Without the packaging is hit-or-miss considering the high TIV, but with the correct outside packaging, things could get interesting with regards to their reason.

Yoshi: What was their reasoning for rejection?
 
I just sent them a brand new one in blue packaging with correct UPC, and one without packaging. There is no reason for them to deny the one that's new in packaging unless they just don't want to honor the TIV.
 
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