Official Amazon Trade-In FAQ 4.0 - READ 1st POST

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handsomepete

handsomepete

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Welcome to the Official CAG Amazon.com Trade-In Thread

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

[quote name='Indigo_Streetlight']I'm getting an acceptance rate of about one per day; it makes me think some supervisor is standing around with a glass of absinthe next to a couple of dumptruck loads of games...while the one responsible for the glitch is made to scan each item and recite its TIV with tears in their eyes.[/QUOTE]

Amazon.com Trade-in Home Page

------- FAQ BELOW - LEAVE ME ALONE PLEASE -------
Useful links:
-- BlueLobstah
-- CheapAssGamer
THANKS TO DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about NORAM smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.

Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games
Click to expand...
Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Click to expand...
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
Click to expand...
----------------------------------------------------------------------

GENERAL FAQ (Updated 06/07/2011)
Can I post a question on this thread?
  • Only if you can't find the answer from below. :lol: And please let me know if it needs to be added to FAQ.
Can I edit this FAQ? (updated 6/7/11)
  • You bet! Up top there is a section for notable TIVs - feel free to add anything in there (and if you can remember, clean up after yourself in a few days when the TIV has undoubtedly dropped). You can edit the FAQ too, please just make sure it's useful and well formatted! Thanks!
Since when did Amazon start doing trades?
  • The program began in 2009 and is handled by a third party merchant, NorAm International.
What kind of shipping does Amazon provide us?
  • Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.
Do I have to provide my own box or envelope?
  • Yes.
Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
  • Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.
Can I put separate trades in to a single box? (updated 6/7/11)
  • Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.
Can I send in sealed games?
  • Yes. They won't reject games that still have the original shrink wrap.
Can I add Delivery Confirmation and Insurance to my shipment?
  • UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.
I don't trust UPS ground. Can I pay for postage myself? What's the address?
  • Yes. You're more than welcome to do so. The address is:
    NorAm International
    22 Hampshire Dr
    Hudson, NH 03051
    (This is also an option when submitting your trades)
When do I have to send my games once I have submitted my trade order?
  • You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv. Send on time for the best chance at success!
Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip?
  • Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.
How long does the whole trade-in process usually take?
  • From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.
How long does the "processing" status usually take? (Updated 6/8/11)
  • Usually a day or with little delay at all, but the longest reported days so far is 4.
My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
  • People have received credit on a Saturday.
I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
  • While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

    It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.
I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
  • The current wisdom is "probably not" - it's pretty YMMV but NorAm seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can!
My game is really beat up, what are the chances they’ll accept it?
  • This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.
My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
  • It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!
My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
  • It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.
I have a game from a limited edition bundle, will they accept it?
  • If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.
The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
  • This is YMMV, but probably not. The UPC is all powerful within the walls of NorAm.
I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
  • Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.
Can I trade in multiple copies of the same game?
  • Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.
How many multiple copies of the same game can I trade-in (updated 1/11/11)?
  • Maximum of 2 copies within 3 a month period.
I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
  • Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).
Will the Trade-in of the Day TIV stay for 24 hours?
  • It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.
So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
  • Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.
Wow, these TIVs suck (updated 3/9/11)!
  • Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/gamestaq/ebay/whatever. Also, not a question.
What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
  • The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
    LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.
Can I edit a submitted trade?
  • Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.
Can I use my credit on items that are not video game-related?
  • Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.
Can I use my credit on items sold by third-party merchants on Amazon?
  • According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.
Strategy guides? I can trade in game/strategy guides? Whaaaaa?
  • Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)
I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
  • The truth is that NORAM can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!
What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
  • We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
    • Good Condition eligibility (games):
    • - The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
      - Game still plays perfectly
      - Disc may have light scratches and other elements may have minor damage
      - Item may have been personalized (marked or identified)
      Click to expand...

      [*]Acceptable eligibility (games):
      - Game still plays perfectly
      - Item may have been personalized (marked or identified)
      - Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC
      Click to expand...

      [*]Note that a game will almost certainly not be accepted if it meets any of these conditions:
      - Game does not play perfectly
      - Disc is cracked
      - Marked Not for Resale (or is otherwise marked not for sale)
      Click to expand...
    Consoles/accessories have some slightly different criteria, but the idea is the same.
Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
  • Yes, that just happened.

    Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.
Who is AFS? (updated 6/9/11)
  • Not sure yet, but that's the name on the trade-in shipping labels now instead of NORAM. May just be NORAM with a different name. This will be updated as we learn more.
Post away!
 
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I'm sending an email to amazon about it. Thats just ridic :rofl:






edit: The item that was on sale is gone. I wonder if it was amazon or the seller himself.
 
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[quote name='FlyingMonkey9']i think if i traded this in they would ban me....[/QUOTE]

I actually hadn't thought about that....

I have one locked in anyway. Debating on whether I'll try to capitalize on it or not. I locked it in as "good". No need to be greedy ;)
 
[quote name='Japakneez']I'm sending an email to amazon about it. Thats just ridic :rofl:






edit: The item that was on sale is gone. I wonder if it was amazon or the seller himself.[/QUOTE]

Why the fuck would you send an email to amazon and ruin it? Dumbass.
 
[quote name='handsomepete']http://www.amazon.com/gp/product/B000K8ZXK4?ie=UTF8

Current tiv is 550.00. Best of luck finding any of these 5 year old psp umd cases, but worth a shot. Note that it _must_ be upc 711719859703, NOT the new yellow label case with a upc ending in 9109.

Checked a couple gamestops and one still had a couple blue packaging official Sony accesories, but I'm not going to hold out hope.[/QUOTE]

If we sent it in sans packaging, how would they ever know? Its the same thing
 
[quote name='FlyingMonkey9']If we sent it in sans packaging, how would they ever know? Its the same thing[/QUOTE]
I think the packaging must be included as they state you need the UPC under the condition ratings.
 
[quote name='dabamus']Why the fuck would you send an email to amazon and ruin it? Dumbass.[/QUOTE]


I knew someone out there would take this seriously. But this mad? LOL
eusa_clap.gif




[quote name='wrencrest']I think the packaging must be included as they state you need the UPC under the condition ratings.[/QUOTE]

I don't think you need packaging for the lowest condition.
 
[quote name='perdition(troy']Just received my credit for the PSP Pro Gamers's Kit (color may vary) that was at $110 a few weeks back.[/QUOTE]

Nice! In a fit of irony I just found one of those today after looking for one off and on for a week. Oh well!
 
[quote name='handsomepete']http://www.amazon.com/gp/product/B000K8ZXK4?ie=UTF8

Current tiv is 550.00. Best of luck finding any of these 5 year old psp umd cases, but worth a shot. Note that it _must_ be upc 711719859703, NOT the new yellow label case with a upc ending in 9109.

Checked a couple gamestops and one still had a couple blue packaging official Sony accesories, but I'm not going to hold out hope.[/QUOTE]

Thanks handsomepete :) I believe my cousin has one of these. I'll be telling him to give it to me so I can send it in.

[quote name='perdition(troy']Just received my credit for the PSP Pro Gamers's Kit (color may vary) that was at $110 a few weeks back.[/QUOTE]

Did you send it in its original packaging?
 
[quote name='BlueLobstah']

Yeah... I'm going to file this one under "PRICE ERROR". ;)

There's no way they'd honor this.[/QUOTE]I was thinking the same thing but they honor that 200 PS2 a while back so I don't see why they wouldn't for this.
 
[quote name='BlueLobstah']
Yeah... I'm going to file this one under "PRICE ERROR". ;)

There's no way they'd honor this.[/QUOTE]

How hard would it be to change your scurker site to sort the values high to low instead of low to high? Ie, when I click on the price sort column it automatically shows me the items that dropped in value. I'd much rather see the ones that rose in value as it takes time to load all those values.
 
[quote name='cheeky']How hard would it be to change your scurker site to sort the values high to low instead of low to high? Ie, when I click on the price sort column it automatically shows me the items that dropped in value. I'd much rather see the ones that rose in value as it takes time to load all those values.[/QUOTE]


Just fixed it. It will still sort alphabetically initially, but if you click on the columns they'll now sort by highest value first.
 
[quote name='BlueLobstah']Just fixed it. It will still sort alphabetically initially, but if you click on the columns they'll now sort by highest value first.[/QUOTE]

Awesome! So much better this way!
 
If I trade in the Kinect Sensor with everything but Kinect Adventures will I get full credit? Does anyone know? I can re-buy Kinect Adventures from GAmestop for $3 but yeah
 
[quote name='handsomepete']Checked a couple gamestops and one still had a couple blue packaging official Sony accesories, but I'm not going to hold out hope.[/QUOTE]

Unfortunately, the 2 near me only have the new ones that end with 9109 (UPC). I asked the guy if he could search on the system for other umd cases and he did. He did a wildcard search for it (* umd) and several came up. The only Sony brand that came up was the new one with GS SKU 802491.

The hunt continues.
 
[quote name='htown01']Unfortunately, the 2 near me only have the new ones that end with 9109 (UPC). I asked the guy if he could search on the system for other umd cases and he did. He did a wildcard search for it (* umd) and several came up. The only Sony brand that came up was the new one with GS SKU 802491.

The hunt continues.[/QUOTE]

Yeah, I was told by a local employee that since they have the same SKU, they can't tell the difference between the two in their system. It's just a search and hope kind of thing. I called two other stores near me and they both only had the yellows.
 
[quote name='xCappax']If I trade in the Kinect Sensor with everything but Kinect Adventures will I get full credit? Does anyone know? I can re-buy Kinect Adventures from GAmestop for $3 but yeah[/QUOTE]



If you're going for the top value on any accessory it has to be near mint and totally complete. Including Kinect Adventures is a requirement no matter what condition you select.
 
[quote name='FlyingMonkey9']If we sent it in sans packaging, how would they ever know? Its the same thing[/QUOTE]

i tried sending a couple I got from GS sans packaging when it was $60 TIV at the time. Amazon returned both of them and denied me fwiw.
 
[quote name='Donut2922']i tried sending a couple I got from GS sans packaging when it was $60 TIV at the time. Amazon returned both of them and denied me fwiw.[/QUOTE]

Gah. This is what I feared. I talked myself out of buying the 2 I found today in yellow packaging. Thanks for the heads up
 
[quote name='Donut2922']i tried sending a couple I got from GS sans packaging when it was $60 TIV at the time. Amazon returned both of them and denied me fwiw.[/QUOTE]
Was that before or after they started doing the Like New/Good/Acceptable conditions for trade ins? Sent one off without packaging this afternoon; figure if it works I'll send in one more (locked in two of course).
 
I want to trade in my (used) Turtle Beach X3's. Will they accept it loose? The box was lost a long time ago.

In the FAQ, it said that they probably wouldn't if it was older generation.. I should be safe, right? They can't realistically expect people to keep up with the packaging for accessories.
 
[quote name='JediJames2']Was that before or after they started doing the Like New/Good/Acceptable conditions for trade ins? Sent one off without packaging this afternoon; figure if it works I'll send in one more (locked in two of course).[/QUOTE]

I'd like to know this as well. I have access to 2 umd cases in yellow packaging, just don't want to completely waste $20 + tax if they don't accept them sans packaging.

Would it be a fatal no no to contact amazon about this? Would they even be able to provide an answer since the trade ins are handled by a 3rd party?
 
[quote name='bbedwards']I'd like to know this as well. I have access to 2 umd cases in yellow packaging, just don't want to completely waste $20 + tax if they don't accept them sans packaging.

Would it be a fatal no no to contact amazon about this? Would they even be able to provide an answer since the trade ins are handled by a 3rd party?[/QUOTE]

No offense, we're being greedy enough to consider this, but trading in TWO! Come on, thats just going to ruin it for everyone

I just bought one in yellow packaging, going to remove the insert and send it as is, because I locked one in under "acceptable" which according to their description should match it. TIV on that is 350 which is worth a 10 dollar gamble :)
 
[quote name='bbedwards']

would it be a fatal no no to contact amazon about this? Would they even be able to provide an answer since the trade ins are handled by a 3rd party?[/quote]
yes
 
TIV has dropped, I don't think they would even be able to figure out why it was so high since the item was delisted.

It seems like kind of a trick. List a product at 1000+ dollars, and the TIV will be absurdly high....
 
hmmm...glad I found this thread as the Amazon didn't really answer the questions I had. Thinking of sending in my iPhone 4 as the TIV is crazy high. More than likely I'll grab one of the 320GB PS3 move bundles from the warehouse and upgrade to an HD7S...man I love Amazon.
 
Can anyone confirm that the case is the same in both blue and yellow packaging? I'm looking at the pictures for the blue one and it look just a little bit different from the yellow one.
 
The blue packaging and yellow packaging have different cases in them. One is round on the edges, and one is more angular.
 
[quote name='bbedwards']Gah. This is what I feared. I talked myself out of buying the 2 I found today in yellow packaging. Thanks for the heads up[/QUOTE]

[quote name='JediJames2']Was that before or after they started doing the Like New/Good/Acceptable conditions for trade ins? Sent one off without packaging this afternoon; figure if it works I'll send in one more (locked in two of course).[/QUOTE]

I sent them in before the new/good/acceptable conditions in place. Even though you're up to risk of denial you'd lose $5 for each one. I resold it on eBay and recouped $5 for each case. $10 risk isn't that much when you think about it. Some people get denied and some people get lucky. The trade-in success rate is YMMV to more accurately describe it. Just because I got denied, doesn't mean you guys will. But if others report successful trade-in's, you'll be kicking yourself in the butt. I tried and failed but oh well. At least I tried.
 
actually had one of the PSP UMD cases from the blue package sitting around from like 2 years ago(still had the packaging too). I locked it in and marked it as good condition when it had a TIV of $500. So I'm dropping it off tomorrow, so I guess we'll see in a few days if they will accept it. Worst case is they send me it back and it collects more dust.
 
[quote name='hobomatt']actually had one of the PSP UMD cases from the blue package sitting around from like 2 years ago(still had the packaging too). I locked it in and marked it as good condition when it had a TIV of $500. So I'm dropping it off tomorrow, so I guess we'll see in a few days if they will accept it. Worst case is they send me it back and it collects more dust.[/QUOTE]

Wow $500 for a PSP UMD case. That's just mind-bottling.:lol:
 
Just got a notice stating that I'm being sent back three of the six games I sent. All three are stating as having the disk missing. Are these conditions usually pretty clear on what they mean? Did some asshole at UPS really steal my games?
 
[quote name='Indignate']Just got a notice stating that I'm being sent back three of the six games I sent. All three are stating as having the disk missing. Are these conditions usually pretty clear on what they mean? Did some asshole at UPS really steal my games?[/QUOTE]
I've read that one of the UPS processing centers near the final destination has light fingers. You may have been hit by that.
 
[quote name='Indignate']Just got a notice stating that I'm being sent back three of the six games I sent. All three are stating as having the disk missing. Are these conditions usually pretty clear on what they mean? Did some asshole at UPS really steal my games?[/QUOTE]

Check the tracking, did it happen to go through friendly Ol' Chelmsford?
 
While not exactly a video game trade-in, I also had an issue today with the Fallout 3 Collector's Edition guide (not GOTY). Traded it in, received, being sent back because the ISBN is wrong. Is the ISBN actually on the cover or was it a little insert like most hardcover guides come with? I can't recall. Even if the ISBN was missing, there couldn't have been another version of this guide when they was one version and they were all numbered! #-o They should get some people that know about the products that are coming to handle the trade-ins instead of letting their random inspectors just look for a matching UPC, IMO. (Although I stick by my unproven claim that they're probably reselling most of this through Amazon Warehouse.)

I'm pretty sure I kept the insert and threw left it in the back of the book like I do with my other hardcover guides. We'll see when it gets back I guess. I just might have to complain about this one. I hope they will take it the second time though. I've been trying to get rid of the bloody guide forever since I got the GOTY one way back! I almost care less about the credit than just getting rid of the guide! I also cringe at the thought that they're going to put a stupid sticker on the cover reminding me about the ISBN not matching... :cold: Just might sell this through Amazon Marketplace instead.

Sorry about rambling... :cry:
 
[quote name='DudeImGodly']Check the tracking, did it happen to go through friendly Ol' Chelmsford?[/QUOTE]

Ive had probably over 50 packages now pass through Chelmsford, MA and not a one has gotten damaged or stolen.
 
[quote name='DudeImGodly']Check the tracking, did it happen to go through friendly Ol' Chelmsford?[/QUOTE]

Both packages did, and I notice that the time deviates at that point. The package with the games that are missing stayed in Chelmsford an extra three hours, not sure if this means anything.

First time I've ever had something lost or stolen in the mail. Is there anything I can do to be compensated? Would UPS even care if I contacted them about it?
 
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