Official Amazon Trade-In FAQ 4.0 - READ 1st POST

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handsomepete

handsomepete

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Welcome to the Official CAG Amazon.com Trade-In Thread

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

[quote name='Indigo_Streetlight']I'm getting an acceptance rate of about one per day; it makes me think some supervisor is standing around with a glass of absinthe next to a couple of dumptruck loads of games...while the one responsible for the glitch is made to scan each item and recite its TIV with tears in their eyes.[/QUOTE]

Amazon.com Trade-in Home Page

------- FAQ BELOW - LEAVE ME ALONE PLEASE -------
Useful links:
-- BlueLobstah
-- CheapAssGamer
THANKS TO DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about NORAM smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.

Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games
Click to expand...
Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Click to expand...
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
Click to expand...
----------------------------------------------------------------------

GENERAL FAQ (Updated 06/07/2011)
Can I post a question on this thread?
  • Only if you can't find the answer from below. :lol: And please let me know if it needs to be added to FAQ.
Can I edit this FAQ? (updated 6/7/11)
  • You bet! Up top there is a section for notable TIVs - feel free to add anything in there (and if you can remember, clean up after yourself in a few days when the TIV has undoubtedly dropped). You can edit the FAQ too, please just make sure it's useful and well formatted! Thanks!
Since when did Amazon start doing trades?
  • The program began in 2009 and is handled by a third party merchant, NorAm International.
What kind of shipping does Amazon provide us?
  • Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.
Do I have to provide my own box or envelope?
  • Yes.
Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
  • Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.
Can I put separate trades in to a single box? (updated 6/7/11)
  • Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.
Can I send in sealed games?
  • Yes. They won't reject games that still have the original shrink wrap.
Can I add Delivery Confirmation and Insurance to my shipment?
  • UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.
I don't trust UPS ground. Can I pay for postage myself? What's the address?
  • Yes. You're more than welcome to do so. The address is:
    NorAm International
    22 Hampshire Dr
    Hudson, NH 03051
    (This is also an option when submitting your trades)
When do I have to send my games once I have submitted my trade order?
  • You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv. Send on time for the best chance at success!
Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip?
  • Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.
How long does the whole trade-in process usually take?
  • From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.
How long does the "processing" status usually take? (Updated 6/8/11)
  • Usually a day or with little delay at all, but the longest reported days so far is 4.
My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
  • People have received credit on a Saturday.
I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
  • While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

    It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.
I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
  • The current wisdom is "probably not" - it's pretty YMMV but NorAm seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can!
My game is really beat up, what are the chances they’ll accept it?
  • This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.
My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
  • It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!
My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
  • It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.
I have a game from a limited edition bundle, will they accept it?
  • If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.
The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
  • This is YMMV, but probably not. The UPC is all powerful within the walls of NorAm.
I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
  • Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.
Can I trade in multiple copies of the same game?
  • Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.
How many multiple copies of the same game can I trade-in (updated 1/11/11)?
  • Maximum of 2 copies within 3 a month period.
I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
  • Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).
Will the Trade-in of the Day TIV stay for 24 hours?
  • It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.
So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
  • Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.
Wow, these TIVs suck (updated 3/9/11)!
  • Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/gamestaq/ebay/whatever. Also, not a question.
What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
  • The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
    LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.
Can I edit a submitted trade?
  • Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.
Can I use my credit on items that are not video game-related?
  • Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.
Can I use my credit on items sold by third-party merchants on Amazon?
  • According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.
Strategy guides? I can trade in game/strategy guides? Whaaaaa?
  • Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)
I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
  • The truth is that NORAM can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!
What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
  • We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
    • Good Condition eligibility (games):
    • - The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
      - Game still plays perfectly
      - Disc may have light scratches and other elements may have minor damage
      - Item may have been personalized (marked or identified)
      Click to expand...

      [*]Acceptable eligibility (games):
      - Game still plays perfectly
      - Item may have been personalized (marked or identified)
      - Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC
      Click to expand...

      [*]Note that a game will almost certainly not be accepted if it meets any of these conditions:
      - Game does not play perfectly
      - Disc is cracked
      - Marked Not for Resale (or is otherwise marked not for sale)
      Click to expand...
    Consoles/accessories have some slightly different criteria, but the idea is the same.
Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
  • Yes, that just happened.

    Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.
Who is AFS? (updated 6/9/11)
  • Not sure yet, but that's the name on the trade-in shipping labels now instead of NORAM. May just be NORAM with a different name. This will be updated as we learn more.
Post away!
 
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I made a post in the bestbuy ad thread for those trying to flip dance central...


Dance central with 240pts is not accepted at amazon. It has a different Upc. People have been rejected on this game. See if you can peel off the Upc. If not, you're screwed.
 
got a rejection on an item that had a tiny sliver of a scratch on the top of the disc (ie not the shiny side). Was pretty surprised as it was otherwise in excellent condition and I actually had to squint to see what the sticker was pointing at. Still plays fine of course.

for kicks I emailed Amazon about it and for the first time I got the response "the third party purchaser of used games can reject whatever they want for any reason they choose." Interesting.
 
Just to let you guys know, Alice Madness Returns for the 360 is the trade in deal of the day for today. It's trade in value for today only is $35 good condition.
 
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[quote name='handsomepete']got a rejection on an item that had a tiny sliver of a scratch on the top of the disc (ie not the shiny side). Was pretty surprised as it was otherwise in excellent condition and I actually had to squint to see what the sticker was pointing at. Still plays fine of course.

for kicks I emailed Amazon about it and for the first time I got the response "the third party purchaser of used games can reject whatever they want for any reason they choose." Interesting.[/QUOTE]

Personally if i had the job of "Check and see if this is in **** Condition"
I'd reject people for stupid shit like lack of bacon.
 
So question, I've seen people mention how they've done promos in the past kinda like Gamestop or even Best Buy now... like trade so many at once and get an extra percentage or something.

Do they not do that any more? With GS and BB doing it now they may want to reconsider and start up some promos again. I mean BB is beating them on straight TiV's on a regular basis now for many games...
 
[quote name='JKSonic']So question, I've seen people mention how they've done promos in the past kinda like Gamestop or even Best Buy now... like trade so many at once and get an extra percentage or something.

Do they not do that any more? With GS and BB doing it now they may want to reconsider and start up some promos again. I mean BB is beating them on straight TiV's on a regular basis now for many games...[/QUOTE]

They havent done this In at least a year.
 
[quote name='Japakneez']I made a post in the bestbuy ad thread for those trying to flip dance central...


Dance central with 240pts is not accepted at amazon. It has a different Upc. People have been rejected on this game. See if you can peel off the Upc. If not, you're screwed.[/QUOTE]

Amazon sells this version but youre right noram doesnt accept as a trade. Thats whack. Your best bet is to trade it back in to bb for 20 before promo.
 
[quote name='cheeky']They havent done this In at least a year.[/QUOTE]

That sucks, from what I see overall they're getting beaten out by BB with pre-promo TiV's (GS will win out nearly all the time when doing certain promos). That, coupled with the fact that many BB's sell Amazon credit, should probably make them reconsider doing some promos again.
 
[quote name='adriley313']ZDoes anyone know what you need to trade in a Kinect?
Do i need to send in the box?
Mine is like new condition?[/QUOTE]

A kinect box + game + accessories + booklet. And the box has to be a kinect box not the not for resale boxes that come bundled.
 
Got some credit today for games that got there mid-week last week. No problems with rejection. My game trades have been going pretty smoothly as of late.
 
[quote name='MirageStrike']Black ops is worth 37 now. Not going to trade mines but I bet others would find this tempting.[/QUOTE]

That is a good TIV. That would be the same amount I would give for a well kept copy of :360:Black Ops ;)
 
Just wanted to let this known here. I had a trade in for NBA Jam rejected because of some small cracks on the disc. The original trade in amount was for $21. When Noram shipped it back to me, it was damaged and discarded in transit. I was waiting and waiting for an investigation and to hear back from them. It's been over 2 months, so I finally decided to email Amazon. Surprisingly they got back to me, on a holiday no less, within a few hours and credited me $21. Props to Amazon!
 
wow i traded all my extra blops for 32 at bestbuy a few weeks ago.
also got bout 200 of trade ins received today, so that's great ;)
 
[quote name='cheapbastard']Tried to sell some dvds & three $30 SNES games but they are being sent back. I though you could sell classic games w/o the box & manual??[/QUOTE]

Always ymmv with older games. If the tiv seems curiously inflated, seems they're more likely to reject without case and manual, but some have certainly had success.
 
I submitted a trade valued at x.xx but a day or two later after I shipped it the value trade-in increases a few dollars, do I receive the submitted trade or do they adjust the price fluctuation? (First time trade-in)
 
[quote name='Tracid']I submitted a trade valued at x.xx but a day or two later after I shipped it the value trade-in increases a few dollars, do I receive the submitted trade or do they adjust the price fluctuation? (First time trade-in)[/QUOTE]
Once you've locked in the base trade-in values, they're set. The good thing is that this works both ways: if the trade-in goes down for something you sent in you won't be affected.
 
[quote name='Tracid']I submitted a trade valued at x.xx but a day or two later after I shipped it the value trade-in increases a few dollars, do I receive the submitted trade or do they adjust the price fluctuation? (First time trade-in)[/QUOTE]

[quote name='Guerrilla']Once you've locked in the base trade-in values, they're set. The good thing is that this works both ways: if the trade-in goes down for something you sent in you won't be affected.[/QUOTE]
You can try calling Customer Service and see if they will give you the extra credit that it went up by as I beleive other Cags have gotten it done that way. And this also is a good reason in case you didnt do it, to always wait the full 7 days before mailing your trade in if you can. That way you can cancel and relock if it goes up.
 
Some people make it a habit of complaining. Keep in mind that every call and email is recorded to your amazon account. Doesn't matter if its $2 or $200 they will see it.
 
[quote name='Japakneez']Some people make it a habit of complaining. Keep in mind that every call and email is recorded to your amazon account. Doesn't matter if its $2 or $200 they will see it.[/QUOTE]

And this is why I never complain about the small stuff. People love to get $1 back and then say "THIS IS CHEAP ASS GAMER RIGHT? CHEAP ASS GAMER!" :roll: And then when they get denied on a $20 issue, they wonder why.

Save it for real important issues. Even Amazon's goodwill only extends so far.
 
^ Agreed, I only complain to Amazon when I really feel it is necessary, like a couple of times I have ordered from their grocery section and gotten expired items.

I'm not sure if this is the first time this has happened to anyone here but instead of downgraded on condition, I actually got upgraded on condition.

Game 1 was a XBox game in a generic black case with no manual and writing on the disc and a lot of scratches. I submitted it as acceptable, they revised it to good.

Game 2 was a 360 game also in a generic black case, former rental with no manual and very scratched. Like game 1, I submitted it as acceptable and they revised it to good.
 
[quote name='confoosious']And this is why I never complain about the small stuff. People love to get $1 back and then say "THIS IS CHEAP ASS GAMER RIGHT? CHEAP ASS GAMER!" :roll: And then when they get denied on a $20 issue, they wonder why.

Save it for real important issues. Even Amazon's goodwill only extends so far.[/QUOTE]

Never forget the great Amazon Ban of 2008.
 
[quote name='Pookymeister']Never forget the great Amazon Ban of 2008.[/QUOTE]

Based on some of the nonsense pulled by people (and I'm referring to the more shady activities, not just requesting a refund/credit), I'm eagerly awaiting the Great Amazon Ban of 2011.

I know I'm paying indirectly for their shenanigans and that pisses me off.
 
[quote name='confoosious']Based on some of the nonsense pulled by people (and I'm referring to the more shady activities, not just requesting a refund/credit), I'm eagerly awaiting the Great Amazon Ban of 2011.

I know I'm paying indirectly for their shenanigans and that pisses me off.[/QUOTE]


LOL. I cant wait. Bestbuy needs to do it as well. They also seem to keep alot of information on trade-in customers so its only a matter of time before it happens.

I've been banned twice and it was for completely minor stuff. Banned from using coupons at gamestop...all i did was use a B&W coupon a few times. I also got banned from secondspin for trading in just 2 flintstones dvds!
 
Indeed - some people make it a habit to pull shenanigans on Amazon. And to make it even worse, all those chat conversations are directly saved. Hopefully no one gets banned, but respectively, it would be nice for people to stop abusing Amazon's 'kindness'.
 
Is it possible to trade in the kinect from the xbox 360 slim kinect bundle if I use the retail kinect adventures box?
 
[quote name='Plasmolyze']Is it possible to trade in the kinect from the xbox 360 slim kinect bundle if I use the retail kinect adventures box?[/QUOTE]

I think in that case you are missing the power cable so that will be a problem.
 
vanilla non-goty ps3 games (tiv):
battlefield bad company 2 ps3: $16
borderlands ps3: $8

totes worth it for me since i bought borderlands from toys r us for $7 and bad company 2 from blockbuster for $10 clearance. additionally, borderlands goty is on sale for $15 next week on psn for ps+ accounts. i may or may not buy that.

then i upgraded my multiplayer fps to killzone 3 CE lightning deal this morning ($40 on sale). should last me until a great battlefield 3 sale comes along.
 
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Kinect with Kinect Adventures is trading in for $90.75 right now. I don't know if this is abnormally high or not, but if I'd had mine for a while and was bored I'd definitely take advantage of this value.

Of course you'll need the correct box (the kinect stand-alone box... bundles with 360 won't suffice).

And if for some reason you don't have Kinect Adventures, you can pick one up at Gamestop for $4.
 
In addition, the Xbox 360 "Trash Talk" is holding a $37.25 value right now. I never even knew what it was, so I looked it up. Gimmicky, lame, and therefore hard to find, but you can order it from this site for $32 shipped, and maybe less if you happen to find it elsewhere.
 
This Modern Warfare 2 headset for PS3 is also holding a ridiculous value at the moment. Once again, good luck finding one quickly, but if you already have one...

If I had the cash to spend, I'd probably capitalize on some of these, but my funds are pretty tapped at the moment so the only flipping I can do has to involve credit. :(
 
I got TDU2 at BB for 10 bucks and I locked in a $14 TIV, but the cover has one of those Best Buy exclusive car things on the front, so will my trade get rejected because of this?
 
[quote name='TheHelix']I got TDU2 at BB for 10 bucks and I locked in a $14 TIV, but the cover has one of those Best Buy exclusive car things on the front, so will my trade get rejected because of this?[/QUOTE]

It's in the FAQ on the first post.

My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?

It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.
 
[quote name='TheHelix']I got TDU2 at BB for 10 bucks and I locked in a $14 TIV, but the cover has one of those Best Buy exclusive car things on the front, so will my trade get rejected because of this?[/QUOTE]

BB TIV is $14 w/o 40% extra, and I heard 50% extra coming right after
 
mlb2k11 :360: is trading at 33.00 today. has potential to get you a discounted single game via bestbuy's b2g1 sale if you consider amazon spacebucks as good as cash (~88.00 for 2x mlb2k11 + a free $40 game. so $22ish for a $40 game (or $32 for a $50, etc)

not mind blowing at all, but something worth locking today if you might be interested.
 
For all the Amazon trade-in veterans here, I just sent in my first trade last week and it was received on July 8 early morning. My status still says "Not yet received". From reading the FAQ it seems that turnaround should usually be about a day or so. Do I need to start raising hell or should I wait a little longer?
 
[quote name='Staraang21']For all the Amazon trade-in veterans here, I just sent in my first trade last week and it was received on July 8 early morning. My status still says "Not yet received". From reading the FAQ it seems that turnaround should usually be about a day or so. Do I need to start raising hell or should I wait a little longer?[/QUOTE]

I really need to update that. Average turnaround seems to be 2-3 days now-a-days. 4 isn't totally out of whack. Give it until Wednesday afternoon and then maybe consider sending an email off to c.s.
 
[quote name='handsomepete']I really need to update that. Average turnaround seems to be 2-3 days now-a-days. 4 isn't totally out of whack. Give it until Wednesday afternoon and then maybe consider sending an email off to c.s.[/QUOTE]

Especially when it was received on a Friday. Give it an extra couple days because of the weekend, too.
 
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