I bought an LCD screen from a local TRU last week. It was a great deal, but unfortunately it was defective.
I called the store as soon as I found out (about 2 days later), and they guy on the phone told me they were sold out. So I called all the other TRUs in the area. Same deal. But one of the other stores was supposed to have some coming in this week. So I called them back tuesday. No good. Supposedly some came in stock, and were promptly sold. So I call again today, and the guy says the item has been discontinued and that they were not getting any more in stock.
I tried the first store (the one I bought the defective unit from) again, and the woman on the phone said they had them in stock! I said, "Can you hold one for me?" She says, "Honestly, we have so many there's no need for that." I said, "How many?" She says, "Nearly 60."
I was in complete shock. So I asked her how long they had been in stock, and she replied, "For years. Since they were released." I wasn't happy to hear that, since the guy I had talked to last week told me they were sold out. So I asked her if she could hold one for me anyway, just to make sure I'm not wasting a trip out there. She says, "Unless someone bought them all today, you won't have any problem. But I'll double check for you." On hold for about a minute. She comes back, "I'm sorry. It says here in the computer that someone purchased FORTY-FIVE of them yesterday. We don't have any left, except one defective return."
I couldn't believe it, and I told her as much. I mean, I was polite about it. I wasn't yelling or anything, but I couldn't believe it. Anyway, she was nice enough to check the inventory of other stores on her computer, which is more accurate because the stores had just done inventory. She did find one store that had 1 left for me, and I called them up to have them hold it, and amazingly it turned out fine.
The guy was even cool enough to let me power it up in the store to make sure it worked. So in the end, I got my working LCD screen, but with a bit of extra hassle.
MjC