Questions regarding things a Gamestop manager is doing....

pentupanger

pentupanger

CAGiversary!
Hello all,

I have a couple of questions about some stuff a Gamestop manager is doing, and then just a Gamestop question that someone here might know the answer to...

First, I went in about two weeks ago to pick up a couple of preorders and noticed the manager (he checked me out) tear off the bottom part of my receipt where the survey info is located (right under the bar code on the receipt)... I didn't ask him why he did it, but I was just curious... and then last night during the midnight launch of Rage and Dark Souls he checked me out again and did the same thing... tore off the survey part of the receipt. I asked another person who was there if he did the same thing to their receipt but their receipt was a full receipt.

I haven't done a Gamestop survey in well over 6 months so it wasn't like I was going to run home and fill out the survey... but it makes me uneasy why he is doing it.... anyone have a clue?

Second, OK... I am sure everyone knows how Gamestop employees REALLY want you to preorder games and they ask you all the time.... well.. for the past year or so I have been putting $5-$10 on every game that I had my eyes on mainly because I know me preordering the games is something the associate there needs to have happen or they get griped out, and they even told me I could cancel them later if i needed to.
So I was looking at my preorder list the other day and the amount of credit I had and figured that I REALLY needed to cancel some preorders in order to have enough credit to get the "must haves" of this season.
So I went in yesterday morning and canceled about 15 games that I knew there was no way I was going to be able to buy them (I lost my job about a month ago)... the manager wasn't there so another employee did it for me and I went ahead and preordered two other games that I had forgot to preorder and then paid off like 8-9 other games completely (for double points).
Then last night during the midnight launch the manager told me, "I have bad news... you can no longer preorder games at this Gamestop... you can still come in and buy games and do trade-ins but i can not let you preorder anymore since you canceled 15 preorders all in the same day." I was like, "What? I canceled some games, and I went from CEs of some preorders down to standard editions, but I really canceled 15 games?" He said, "Yeah, so you are no longer able to preorder at this location." I was dumbfounded and astonished that he was telling me that after I had him and other employees tell me I could cancel some later if I needed to...

Can he actually blacklist me from preordering there? I mean.. I have a wife that I can get to go in and do the preorders so it isn't a big deal, but why does it feel like he is kicking me while I am down?

The final question is... does anyone know how far back Gamestop keeps record of what you bring in to trade? 1 month? 3 months? 6? 12? I am trying to locate several of my games that I could have swore I didn't take in to trade, and I am trying to figure out if I did accidently or if my wife did it to get my kid a game... or if one of my friends took them in...

Any answers, comments (as long as they aren't TOO sarcastic, heh), or anything you can add is greatly appreciated.

Thanks,
Pent

(if you worked at a Gamestop and can answer the questions or elaborate on why the manager is all of the sudden acting weird... then please let me know. He was acting weird towards me even before he took my preorder privileges away...)
 
In regards to why you got blacklisted for canceling your pre-orders I've heard that Gamestops get ranked performance-wise on the number of pre-orders they get, and I think they probably also get ranked on the canceled ones. What I had heard before is in regards to employees it affects the employee who cancels the pre-order, so basically regardless of who took the pre-order it directly hurts the person who canceled it. So chances are you either really hurt a single employee's performance and/or the manager thought you were hurting his stores performance numbers so he doesn't want someone who is going to make a lot of pre-orders they might not keep.

Don't really know about the other stuff. Although do you look out of place or anything? Like trying not to say anything bad about the manager, but maybe he is stereotyping you or something.
 
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Hi there,

The thing with the receipt certainly sounds weird... I'm looking at a receipt right now and I don't see any real critical information there except for the feedback info. My only real theory is that he doesn't want you giving feedback. As for why, I don't know, maybe he doesn't want you to have a shot at winning $500? I don't mean to be a smartass but... why didn't you just ask him?

As far as a "preorder blacklist", I'd imagine that is a very real thing. They can blacklist you for other things (as I've learned firsthand from my flipper days), and I'd imagine canceling 15 preorders would be something of a red flag. As for whether it was his personal decision or if you were marked in the system by the computers I'm not sure.

I have a question that might help tie the two situations together, do you have a history of... I guess you would say "curious behavior" at the store? Do you buy/trade in many copies of the same game? Have you given bad feedback in the past or something? It doesn't sound that way, but I figured I'd ask anyways.

Oh, and as far as trade-in history... have you checked your powerup rewards website?
 
If he has enough balls to rip off the survey portion of your receipt than you need to man up and ask him why without hesitation. Thats just insulting and rude, especially for him being a manager. Very unprofessional.

As far as preorders being banned, I really wouldnt worry about it and just find another GS. And I would get his name to so you can ask other employees about him to see what they think of him if you so desire.
 
i agree just start idle conversations with a employee when the manager isnt there. if hes a bad manager an employee will spill his guts because hes upset happens a lot of times
 
If he has enough balls to rip off the survey portion of your receipt than you need to man up and ask him why without hesitation. Thats just insulting and rude, especially for him being a manager. Very unprofessional.
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I think the big question is WHY would he do it... outside of preorders the survey is like the second most pimped thing by the reps (the cute girl at my local GS draws a smiley face on mine!), it doesn't seem unprofessional to rip it off so much as it seems counter-productive.
 
[quote name='iamsmart']I think the big question is WHY would he do it... outside of preorders the survey is like the second most pimped thing by the reps (the cute girl at my local GS draws a smiley face on mine!), it doesn't seem unprofessional to rip it off so much as it seems counter-productive.[/QUOTE]
The girl at my GS does the EXACT same thing.
 
Show the court where the gamestop manager did things on the doll
 
[quote name='iamsmart']I think the big question is WHY would he do it... outside of preorders the survey is like the second most pimped thing by the reps (the cute girl at my local GS draws a smiley face on mine!), it doesn't seem unprofessional to rip it off so much as it seems counter-productive.[/QUOTE]

Easy, he's filling out the surveys himself or having a friend do it to boost his CS feedback numbers. When I was at Target we terminated our Food Ave team lead for hanging on to receipts people didn't take (cause how often do you take your receipt for $2 worth of food) then filling them out with perfect service scores. Like it's somehow not suspicious when overall guest service scores shoot up in the span of 1month...
 
Just curious...but...do you really have *that* much Gamestop credit built up? Because if you don't have credit...why the hell are you still shopping at Gamestop for new releases?!
 
the manager is obviously keeping the survey section of your receipt because it completely turns him on. He is filling a tub in his garage full of your survey stubs to roll and bask in. He obviously didn't take the other guys survey section because he didnt check him out as hard as he did you, twice.

The blacklist part is because he was angry he wasnt there when you canceled your preorders and made new ones so he can take the survey section off all those sexy receits to add to his collection.
 
I'll be serious with you. That manager needs to be fired. In Gamestop's eyes he's committing fraud to artifically keep his survey numbers from being so negative. Instead of improving what he's doing he's sort of removing the ability for him to get negative surveys. The preorder thing is just icing on the cake.

Go to tellgamestop.com and repeat your story there (well except about the lost game part) and check the box to be contacted by the district manager. You can't be banned from preordering games at a store, if you're banned, you're completely banned. PM IAmTheCheapestGamer or Velo214 if you want more info about that.

Also remember the cancels went against the worker you canceled them with, you should have canceled them on the manager.

For everyone ribbing him, this may be the OP's only place to buy and/or trade games. When I was in college at Murray State in Murray, KY I had to drive 30 minutes to get to a Gamestop/EB Games and my only options in Murray was Wal-Mart and Sam Goody.
 
Let me see if I can hit on all the questions asked back to me....

Don't really know about the other stuff. Although do you look out of place or anything? Like trying not to say anything bad about the manager, but maybe he is stereotyping you or something.
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I don't look out of place considering I have been going to this Gamestop since it has opened 6-7 years ago. The same guy is the manager that opened it. He has known me since that time and he use to chit-chat with me every time I came in... he hasn't done that for the last 3 months or so though... so no clue.

I have a question that might help tie the two situations together, do you have a history of... I guess you would say "curious behavior" at the store? Do you buy/trade in many copies of the same game? Have you given bad feedback in the past or something? It doesn't sound that way, but I figured I'd ask anyways.

Oh, and as far as trade-in history... have you checked your powerup rewards website?
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I guess you can say my only curious behavior use to be me trading in various games that I bought from my friends, so I ended up trading in a few doubles/triples of the same game over 2-3 months. I use to buy my friends cigarettes (they had no money at the time) in exchange for their games I knew I could get more credit from Gamestop... for example... I could buy them a carton of cigarettes (around $60) for 3-5 games that I could easily trade in and use the bonus trade-in credit to get upwards of $80+ in credit. The Gamestop manager knew where I was getting the games and he even told me he didn't care... "just keep bringing them in."

There is one more thing that the store manager knew about, but according to him it wouldn't affect the store(s) at all.... Back in May (I think... maybe April), Gamestop was having the Buy 2 Get 2 sale on used PS2 games, so I decided to hit every Gamestop within 50 miles to purchase some PS2 on the cheap. After I had "conquered" all of the brick and mortar stores I could I went online to the website.
At the checkout I noticed that the online store's computer wasn't giving me the correct PS2 games for free like the stores' computers did, so I split the games up price-wise and checked out. Then I continued to make different orders for the different same priced games... did it the next day too because Gamestop had updated their online inventory... after doing it the second day I went back the third day and tried to do it, but found out the website wasn't going to let me check-out, so I called them up and the CSR told me I had made 23 orders in less than a 24hour period... I explained to them why I had done so and they acted like they didn't care, so I had them transfer me to a supervisor... and he flat-out told me that "they" thought I was buying the games to resell (which I don't... I am a collector/hoarder and a gamer) and I was going to be banned from making purchases on their website for two months. Now it is October and I still can't order anything on their website... and they won't return my phone calls or emails about the "why can't I order stuff now".

I have only filled out 3 or so surveys (out of the 50+ times I could have filled ones out), and I have never given anyone any negative scores or feedback. So no... I haven't given ANY Gamestop store negative feedback.

The Powerup Rewards Website doesn't list every game I have traded in, nor does it list every game I buy... OR have preordered (like it should).

Just curious...but...do you really have *that* much Gamestop credit built up? Because if you don't have credit...why the hell are you still shopping at Gamestop for new releases?!
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Did you know that you couldn't put more than $1000 credit on a single Gamestop Powerup card? I do.
I only have about $250 credit left (after paying off 8-9 preorders).

And sometimes (not all the time) Gamestop's preorder DLC/upgrades on certain games is worth getting the game there instead of Amazon, Best Buy, or a local Walmart/K-Mart.

Go to tellgamestop.com and repeat your story there (well except about the lost game part) and check the box to be contacted by the district manager. You can't be banned from preordering games at a store, if you're banned, you're completely banned. PM IAmTheCheapestGamer or Velo214 if you want more info about that.
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The thing is I don't like upsetting people, nor do I like getting people in trouble (unless they are doing something really bad)... and I am sure if I talked to the store manager's DM about him he would get talked to and then I would have to worry (or at least feel uncomfortable when I went in) about getting blacklisted from the whole store. I know I shouldn't worry about that, but people can be spiteful/vengeful and really make you feel uneasy when you are around them after you get them in trouble.

I will just talk to the woman (I think she may be the new assistant manager or whatever) who is always nice to me when I go in and ask her what the guy's problem with me is... and hopefully she knows and will tell me. I hope she won't skirt around the issue and not tell me considering we always talk about games and what we are both playing at the time and if there are any games we could recommend to each other... she has never treated me the way other GS employees has in the past... she treats me like a friend.
 
You can't be banned from preordering games at a store, if you're banned, you're completely banned.
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Are you sure? I'm only partially banned: I can't buy anything on GS.com but I can still buy in-store
 
[quote name='iamsmart']Are you sure? I'm only partially banned: I can't buy anything on GS.com but I can still buy in-store[/QUOTE]

I am also banned from ordering online (read my post right above your post), but I think what the poster was trying to get at was the manager said he banned me from making preorders at his store... as a personal decision not a corporate one.

I can, more than likely, go in when the manager isn't there and preorder something as long as he hasn't had a meeting making sure everyone knows not to let me preorder. That doesn't mean I am going to do that... like I said... I have a wife that can go in and preorder items for me and just get an account in her name. Or I can drive 15min away and go to a different GS to do my future preorders.

I actually think I pissed the manager off more when I told him that I had all of the preorders that I wanted up til next Summer already preordered at his store. Oh well.
 
[quote name='iamsmart']Are you sure? I'm only partially banned: I can't buy anything on GS.com but I can still buy in-store[/QUOTE]

Why did you get banned from their website?
 
[quote name='Rozz']Why did you get banned from their website?[/QUOTE]
It could be a ton of things. I've been banned from their site like 7 times now.
 
[quote name='CaptainJoel']It could be a ton of things. I've been banned from their site like 7 times now.[/QUOTE]

Yup, I was wondering what he was banned for in particular though. I know you can get banned for purchasing too much in a single time period (stupid policy.) I know another person on here that got banned for canceling too many orders before they shipped.
 
[quote name='Rozz']Yup, I was wondering what he was banned for in particular though. I know you can get banned for purchasing too much in a single time period (stupid policy.) I know another person on here that got banned for canceling too many orders before they shipped.[/QUOTE]

My particular faux pas was buying too many of the same title. I probably could've done it longer than I did, but I brought attention on myself when I called to claim the 20,000 or so in earned-but-not-credited powerup points from online purchases and the rep got suspicious. "You bought quite a few copies of One Piece Unlimited Adventure..." I believe I responded with "yuppers", I knew then and there that I was screwed. Good times.
 
Solution is simple: you should knock the guide rack over or at the very least glitter bomb them and never use that store again. :D
 
[quote name='iamsmart']Are you sure? I'm only partially banned: I can't buy anything on GS.com but I can still buy in-store[/QUOTE]

I should have clarified. There are bans for online if your order history makes you look like a "dealer" in Gamestop's eyes and there's no fix for that other than making a new account. There are no partial bans for in-store.
 
[quote name='MSUHitman']I should have clarified. There are bans for online if your order history makes you look like a "dealer" in Gamestop's eyes and there's no fix for that other than making a new account. There are no partial bans for in-store.[/QUOTE]

If you made a new account wouldn't it flag your shipping address? The only thing I know I am flagged on right now is my two Power-Up Reward cards... so I can't even use those online if I made a different account. (one card has my wife's name and her sister's address)
 
He's definitely taking the surveys to do on his own - stores are judged and ranked by their customer's feedback from those surveys. I'd confront him and let him know you're contacting the district manager. He would probably shit in his pantaloons.
 
[quote name='Stoic Person Eater']He's definitely taking the surveys to do on his own - stores are judged and ranked by their customer's feedback from those surveys. I'd confront him and let him know you're contacting the district manager. He would probably shit in his pantaloons.[/QUOTE]


OK, let's say this is what he is doing... why would he only take mine... and why did he only start this about two weeks ago?

And... wouldn't him going home and doing those surveys enter me into the drawings for the gift card anyway?

I have had no reason to give him (or the store) negative feedback up til now, and I probably wouldn't do the surveys anyway.
 
[quote name='pentupanger']If you made a new account wouldn't it flag your shipping address? The only thing I know I am flagged on right now is my two Power-Up Reward cards... so I can't even use those online if I made a different account. (one card has my wife's name and her sister's address)[/QUOTE]

Yeah I guess it flags the PUR account now. I don't deal with the website much because its usually more hassel than its worth (them trying to do the GC w/purchase Amazon and KMart do last year was a disaster.) I've heard CAG's on here talk about doing a new account with a new email address but I doubt they were PUR members.
 
[quote name='pentupanger']And... wouldn't him going home and doing those surveys enter me into the drawings for the gift card anyway?[/QUOTE]

If they haven't changed the survey site recently, it usually asks for your address & stuff during the survey. So he's probably just filling in random addresses. Main reason he's taking them is to artificially inflate the store's feedback ranking, so that he doesn't have his job on the line.

As for tearing off only your survey, whose to say he isn't doing it to other customers when you & your friends are not around?

MSUHitman is right, contact the DM. What he's doing is committing fraud in the eyes of GS corporate.
 
yeah im banned from trading in and buying online, but i can still buy instore. that's what i do with those erewards points, lol.
 
[quote name='Velo214']yeah im banned from trading in and buying online, but i can still buy instore. that's what i do with those erewards points, lol.[/QUOTE]
Only two of the multitudes of GS stores in my area actually give a rat's ass that I'm banned and have actually forbidden me to come in the store at all since my perma-ban. The rest of them just don't give a shit, including the DM's 'home office' store.:lol:

Funny thing is, I think I'm still allowed to buy from GS.com. ;)
 
[quote name='pentupanger']That doesn't mean I am going to do that... like I said... I have a wife that can go in and preorder items for me and just get an account in her name.[/QUOTE]
Come on brother, don't make your wife handle your business. Conflict may be uncomfortable, especially as this guy hasn't responded well to you. Still, it doesn't justify you putting your wife in a situation to deal with a conflict you are too scared to deal with yourself. That's just messed up man. I think you're reasonable enough to handle this yourself, if you stick to your guns. :twoguns:
 
[quote name='eaglestrikeforce']Come on brother, don't make your wife handle your business. Conflict may be uncomfortable, especially as this guy hasn't responded well to you. Still, it doesn't justify you putting your wife in a situation to deal with a conflict you are too scared to deal with yourself. That's just messed up man. I think you're reasonable enough to handle this yourself, if you stick to your guns. :twoguns:[/QUOTE]
Nice way of saying, "Don't be a pussy."
 
Just go in there when the manager is working, cancel all your preorders and make sure you get the whole receipt. Go to your next closest store and re-preorder the games and let the manager there know why you cancelled your preorders at the other store. When you get home, fill out the survey on the receipt with low scores across the board.

I would then get in touch with the district manager and explain your situation, you'll probably get some free GS cred if you express your frustration with the manager well enough.

The manager there sounds like a complete dick on a power trip and there is really no reason why you shouldn't do what you can to make sure corporate knows that. I hate creating conflict as much as the next guy, but you really need to do something about this manager. Nothing he is doing is allowed by corporate.
 
[quote name='eaglestrikeforce']Come on brother, don't make your wife handle your business. Conflict may be uncomfortable, especially as this guy hasn't responded well to you. Still, it doesn't justify you putting your wife in a situation to deal with a conflict you are too scared to deal with yourself. That's just messed up man. I think you're reasonable enough to handle this yourself, if you stick to your guns. :twoguns:[/QUOTE]

The only thing worse than having your wife handle your business is some random stranger online trying to handle your business. There's more to avoiding conflict than "being scared", anyone that tells you otherwise is a New Yorker, and as we all know 99% of all deaths in NYC are caused by "not letting it go". Let the man do what he wants. You know what... just to spite you, I'm going to have MY wife buy all of my games from here on out.
 
He's keeping the survey part of the receipt so he can do it himself later on. These surveys are actually noticed by their DM/Corporate.
 
IF you really want to fix this (which it should be fixed) & get to the bottom of what's going on (by posting here it appears you want to) call corporate and report what's been happening and ask for the District Manager to call you ASAP.

and second to the above, if the DM does not call you within a day, move the preorders...
 
He's keeping your surveys to fill out himself. You said yourself you don't do them- and that's the problem. They can actually track how many of those surveys go out, and how many actually get filled out, and the numbers do come back to haunt the store (but not the comments, annoyingly enough.) I'd guess if you've got enough pre-orders in to cancel 15 and still have 10ish active to pay off, they can probably guess you aren't doing the surveys.

As for the pre-order ban... it's pretty well known that employees are pushed to get pre-orders and punished if they're cancelled. I wouldn't be the least bit surprised if he's seen people try to punish the store in the past by loading up pre-orders slowly and then cancelling in one big number-killing pile. You can contact the DM, but keep in mind the numbers mean something to him too, and you might have to go up another level or two to get someone who might do something. If you like this store, you might leave things as are. If you're offended, move the preorders you did keep to another store. I can't imagine the ban being that big a deal- if you lost your job, the last thing you should be doing is spending money on release day videogames. It's a matter of the principle now, so your call.
 
A pre-order ban is something i cannot imagine Gamestop sanctioning regardless of how many you cancelled. Their system of rating employees on pre-orders is clearly flawed. I would definitely get in touch with Gamestop corporate on this.
 
[quote name='donut']IF you really want to fix this (which it should be fixed) & get to the bottom of what's going on (by posting here it appears you want to) call corporate and report what's been happening and ask for the District Manager to call you ASAP.

and second to the above, if the DM does not call you within a day, move the preorders...[/QUOTE]
i just want this to be fix...

All joking aside I'd go to the DM as well. Best case scenario he gets fired so you don't have to deal with him again and you get a free gift card for your troubles.
 
[quote name='DuelLadyS']I wouldn't be the least bit surprised if he's seen people try to punish the store in the past by loading up pre-orders slowly and then cancelling in one big number-killing pile.[/QUOTE]
:evil:I've done that a couple of times, usually to the people at the DM's own home office store, since they were the biggest dickheads about just about everything.;)
 
[quote name='jer7583']Show the court where the gamestop manager did things on the doll[/QUOTE]


Ahh, that is nice.
 
[quote name='jer7583']Show the court where the gamestop manager did things on the doll[/QUOTE]

Should I turn over the doll?

[quote name='RedvsBlue']Easy, he's filling out the surveys himself or having a friend do it to boost his CS feedback numbers.[/QUOTE]

This.

OP should go into the GameStop, buy something from the manager, watch manager rip off the survey, ask him why he did that, ask for the survey portion, and when manager refuses, OP should call GameStop corporate on a cell phone right in front of the manager and tell him he'll just give his "survey" over the phone.

But OP doesn't sound like he's going to do that. :( The manager is up to something shady. OP needs to get confrontational and call him out on it. If he gets banned from the store all together, having to drive 15 minutes to the next GameStop isn't a big deal. I usually always drive a bit farther on the rare occasions I go to GameStop because the one technically closest to me is a bit sketchy and the one slightly farther is in a nice part of town.
 
way off topic but is there a deadline as to when you can fill surveys out? all this reminded me I meant to fill out surveys for this one employee who was beyond helpful and nice and even let me have a few posters from the store, but I forgot to fill out the surveys (still have the receipts) so just wondering if those expire or what
 
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