[quote name='iambeaker']It was about 8:57 (we close at nine) when this exchange happens.
ME: Sorry for the long wait, sir. We have been terribly busy. What can I do for you?
SC: First of all, you can get me a new phone, this phone sucks. Second of all, you can credit my account for my time I had to spend in the store.
ME: Well, let's take a look at your phone, what is wrong with it?
SC: I don't work, dumb @$$...
ME: Does it not turn on? Does it not make phone calls?
SC: You tell me.
ME: Well, I would need to see the phone. May I see it?
SC: No, you got computers, FIX MY PHONE!!!
ME: Well, Sir, as you know I have to have your physical phone in my hand to do anything... (Duh)
SC: Dammit, it is in my truck.
SC leaves, and I sit here, knowing that when he comes back, there will be a fight. My coworkers know what is going to happen next, so they get a good seat for the fight.
SC: (throws me the phone) Fix it NOW!!!
ME: (Looking at the phone) Well, sir, there are a couple of reasons that we can't help you in this issue. First of all, this is not a Sprint phone, your phone says that it belongs to Verizon. Second of all, even if this phone was a Sprint phone, our service department is closed, therefore, it wouldn't be ready until tomorrow. Third, this phone was clearly damaged by water (it took the battery off and the water dripped from the phone). Therefore, the phone most likely won't be covered under any warranty.
SC: Listen here you f-g, you will get me out of here tonight with a phone or there will be trouble.
ME: Sir, the only way you will get a phone tonight is if you were to start service with Sprint, or you might go to Verizon and see what options they might have for you
SC: I went to Verizon and they were closed, your companies all run on the same network, just get me a phone.
ME: We don't support your phone, sir. The only way to get you a phone is if you activate service with Sprint, Now sir, I need to know what you would like to do.
SC: SEE!!!! I knew it, you are just trying to get rid of me so you can close, I know you can fix my phone. I got my phone here less than six months ago, and I drove six hours to get my phone fixed. I am a trucker, and if i am without my phone, I lose money.
ME: Sir, I am sorry. See we are Sprint (pointing to the logo on my shirt and desk), and you are with Verizon (pointing to the logo on his phone). We don't service your phone.
SC: I see how it is, you want me to continue to pay $500 bills and you refuse to service my phone when it is broken b/c you want to go home and f---k your brother.
ME: Sir, please leave immediately (I start walking to the door to unlock it).
Needless to say, this was not what the customer wanted to hear. He proceeds to try and fight me. My coworkers hit the silent alarm and cops showed up right away and arrested the guy.[/QUOTE]
Wow, you must have the self-discipline of a monk. If someone threw a phone at me I would've killed them.
ME: Sorry for the long wait, sir. We have been terribly busy. What can I do for you?
SC: First of all, you can get me a new phone, this phone sucks. Second of all, you can credit my account for my time I had to spend in the store.
ME: Well, let's take a look at your phone, what is wrong with it?
SC: I don't work, dumb @$$...
ME: Does it not turn on? Does it not make phone calls?
SC: You tell me.
ME: Well, I would need to see the phone. May I see it?
SC: No, you got computers, FIX MY PHONE!!!
ME: Well, Sir, as you know I have to have your physical phone in my hand to do anything... (Duh)
SC: Dammit, it is in my truck.
SC leaves, and I sit here, knowing that when he comes back, there will be a fight. My coworkers know what is going to happen next, so they get a good seat for the fight.
SC: (throws me the phone) Fix it NOW!!!
ME: (Looking at the phone) Well, sir, there are a couple of reasons that we can't help you in this issue. First of all, this is not a Sprint phone, your phone says that it belongs to Verizon. Second of all, even if this phone was a Sprint phone, our service department is closed, therefore, it wouldn't be ready until tomorrow. Third, this phone was clearly damaged by water (it took the battery off and the water dripped from the phone). Therefore, the phone most likely won't be covered under any warranty.
SC: Listen here you f-g, you will get me out of here tonight with a phone or there will be trouble.
ME: Sir, the only way you will get a phone tonight is if you were to start service with Sprint, or you might go to Verizon and see what options they might have for you
SC: I went to Verizon and they were closed, your companies all run on the same network, just get me a phone.
ME: We don't support your phone, sir. The only way to get you a phone is if you activate service with Sprint, Now sir, I need to know what you would like to do.
SC: SEE!!!! I knew it, you are just trying to get rid of me so you can close, I know you can fix my phone. I got my phone here less than six months ago, and I drove six hours to get my phone fixed. I am a trucker, and if i am without my phone, I lose money.
ME: Sir, I am sorry. See we are Sprint (pointing to the logo on my shirt and desk), and you are with Verizon (pointing to the logo on his phone). We don't service your phone.
SC: I see how it is, you want me to continue to pay $500 bills and you refuse to service my phone when it is broken b/c you want to go home and f---k your brother.
ME: Sir, please leave immediately (I start walking to the door to unlock it).
Needless to say, this was not what the customer wanted to hear. He proceeds to try and fight me. My coworkers hit the silent alarm and cops showed up right away and arrested the guy.[/QUOTE]
Wow, you must have the self-discipline of a monk. If someone threw a phone at me I would've killed them.