Thank you for writing Xbox Customer Support!
I do apologize for the inconvenience. I understand that their is a problem on our webpage.
The site has also experienced high traffic and has not been able to sustain the volume. This is currently being looked into. For now, use the following messaging if asked about site performance:
Thank you for the incredible response to Xbox Rewards. The gaming community’s interest has temporarily overloaded our servers and caused delays for those trying to register. To help ensure everyone who wants to participate has the opportunity, the Old Spice Experience Challenge will be extended by three days. Now you have until April 15th 2007 to increase your Gamerscore by 1,500.
As a bonus, we are adding more rewards for this challenge, which means more gamers who successfully complete the challenge will get rewarded. Our development team is hard at work to fix the problem. We expect the web site will be ready in 48 hours, please be patient and check back periodically.