Probably a typical Best Buy experience, but it's been ages since I've gone there, so it probably seemed worse to me than usual.
List of things that happened:
1) Walked in, couldn't find a single PE on the floor. Checked kiosk, they have them in stock, so I asked Random Sales Guy to get me one; he disappears.
2) Few minutes later, he comes back empty handed and tells me they don't have any. I call his bluff and tell him that I just checked the kiosk and they do have them. He checks the same kiosk I just did and walks off towards the back again.
3) An even longer time later, he shows up, gives me a copy. I go pay, all is well.
4) Until I unwrap it at home, that is. The first thing I noticed was that there were scrapes all along the right side of the plastic cover. I didn't see them orignally because of the way I was holding the game in the store (one hand on either side), but it wasn't a big deal. I blew it off until I took off the sleeve and saw the huge dents all over the top edge and 1/3 of the way down the tin.
5) Cue me spending ten minutes trying to pop the dents out of the metal and failing. By now, I was pissed, not only because I spent $75 on a dented tin and scraped up cover, but because I realized that Random Sales Guy probably knew it was dented and gave it to me anyway.
How do I know this? Because of the way he handed the game to me. His hand was right over the top third of the package as he presented it, so he had to have felt the dents under his palm. I know when I later held it the way he did at the time, I sure as hell could feel them under mine.
Thankfully, I had a friend exchange it for another copy that's hopefully better quality (she was going to BB for something else anyway), so alls well that ends well for now. Just...yeah, like I said, rather eat glass than go there again.