[quote name='Lemon Monster']I still don't see how I'm an asshole I simply challenge them on their policy that I was not aware of. Its not the customers job to know its the employees job to know the policy and to show it when asked. I did not raise my voice or even degrade them in anyway. I have worked retail before and I know there are some customers that can be very difficult to deal with, but when a customer challenges you, you have to push back. In this case at BB the employees did not push back in anyway, they just kept stepping back when pushed.[/QUOTE]
Okay, I am making an assumption that A.) LM really didn't know the policy and B.) he was not disrespectful or rude. If A and B are true, I say more power to him.
An employee, and if not a floor sales person, then by gosh, the MANAGER should know and be able to back up company policy. Not sure what state he lives in, but here in NC, if the policy is not posted somewhere prominent, it doesn't exist. He asked for proof that the policy was real and they could not provide him with that evidence. Why are we defending employee ignorance? He asked for their superiors. Corporate felt it was better to let him have an 8 month old dust collector at 30 bucks rather than piss off a future potential customer. Heck, if the manager became so agreeable after he began talking to corporate, why not start the process that way. I worked retail manager for 4 years before getting into education field (hated management, but that's a different story) and the number 1 rule is keep the customer happy.
In NC, if a store offers something with an advertised price, whether it be a price placard or a newspaper ad, they have to sell it for that price. On at least 3 occasions over the last few years, I have politely demanded to get an item at the price advertised. Best example - employees put out a price sticker that listed the game at 5.99 instead of 59.99. When I complained, I actually got the response, "well, it's obvious it's an error." My response was, "maybe, but I know the law and you advertised it at that price." So, I guess by hater logic here, that makes me an a$$? Yet the flipper brigade who buy all the available product to the detriment of the others in their area routinely go around high-five'ing on these forums with little to no complaint. Yeah, that seems right
P.S. However, as I said, if A and B were not true, that changes our little discussion.