Was hoping Amazon had it for the price Best Buy did. Went to buy it and noticed my $10 credit was missing, so had a chat with them.
You are now connected to Madhan from Amazon.com.
Me:I have not yet been refunded my $10 promotional credit that I used to buy this.9:51:09 PM
Madhan:Hello, my name is Madhan. I'll be happy to help you.9:51:14 PM
Madhan:Can you hold for a minute or two while I open your order details?9:51:20 PM
Me:sure9:51:28 PM
Madhan:I've checked your account and see that we received your return and refunded the amount originally charged to your credit card, $7.99. 9:54:21 PM
Madhan:Any promotional funds used toward your purchase are not refunded. Promotional funds work much like coupons in a physical store--if you return the item, you're refunded for the amount you paid out of pocket, and not for the amount of the coupon.9:54:30 PM
Madhan:I'm sorry for any misunderstanding.9:54:46 PM
Me:I'm confused, as this is what the email said to me "Any unexpired promotional funds used on the order are returned to your account for use toward future qualifying purchases. Please note that the original expiration date still applies."9:55:43 PM
Madhan:As a exception, I'll refund $10 to your account is that OK?9:57:31 PM
Me:That would be wonderful9:57:42 PM
Madhan

lease understand that I'm issuing this refund because of the exceptional circumstances, and I'm doing this for you against our standard policy.
haha, email and chat telling me two different stories