(I didn't know which forum to post this under, so move it if need be.)
Anyways, here's my story:
On Black Friday, Toys R’ Us had a deal in which when you purchased one game at full price, you can get another one for 5 dollars. There was a selection of about 9 games, and the ad stated that if you buy ANY ONE GAME in the selection, you can get ANY ONE OF THE GAMES in the selection for 5 dollars. So you can buy two of the same, or mix and match. There was no limit to this deal. So my friend and I waited in the long, long line and finally got up to the cashier, and we bought 4 copies of Halo: Reach, and 4 copies of Fable 3. We bought them together, and split the transaction over 2 credit cards. We planned to give them away as gifts to family and friends, but it turned out that a lot of them had already bought or been given these games, so we only gave out four as presents. We had four games left, 3 copies of Halo: Reach and 1 copy of Fable 3. I tried to sell them, but they just weren't selling with all the deals out there during Christmas. So, I decided to go ahead and return them with my receipt, to receive a full refund of what I paid for them. The games were unopened, and in brand-new condition. I paid $139 for FOUR games. ($60 + $5 + $60 + $5 + tax = $139) I wanted to receive this amount back onto my credit card, and not a penny more. I went back to the Toys R Us that I purchased these from, and tried to refund them. They told me they could only give me $80 for the four games. Why? Because of the way the computer system rang up the games. Since the person who originally rung them up did it in pairs, they could apparently only be refunded in pairs. And since we had an uneven amount of games (3 Halo, 1 Fable) they could only give us $80. (The system rang it up as $60 + $5 + $5 + $5) Now, I understand that computers aren’t perfect, and that these kind of errors are going to happen, but the manager REFUSED to even agree that it was an error. He claimed that I was trying to get more money back than I had paid for it, which is simply untrue, and impossible. I paid $278 for 8 games that were on sale. I wanted to return 4 of them. I wanted a refund for $139, which was half of the price I paid for the 8 games. But the manager would not see it my way, and refused to even understand that this was a simple computer error. So I left, and called the Toys R’ Us corporate hotline. They said they would look into it, and would email me back. Almost two weeks later, I heard nothing. I decided to go back to the Toys R’ Us, and try to explain my case again, but to no avail. The guest service associate this time told me that she AGREED with the system.
At this point, I was steamed. This had gotten to the point of absurdity. I paid for a product, had my receipt, and Toys R’ Us WILL NOT give me a refund for the full price that I had paid. I called the Toys R’ Us hotline once again, and they said to go BACK to the store, and then call the hotline while I was on the premises, so that me, the corporate rep, and the manager could all be on the phone together. So I went, and did so. The manager told me to tell the rep to call the store phone. So I told the rep this, and hung up. The manager walked into the back office, without me, and came back ten minutes later and said there was nothing he can do. I called the corporate rep back right then and there, and he said the same thing. They couldn’t do a thing. Literally nothing. They wouldn’t even agree that I was losing money on this, that this was unfair, that it was all because of a computer error. Why was I left out of the conversation? What had been said in that back office without my voice?
Worst customer service, ever. I've sent them an email explaining my situation, but who knows what that will do. This is ridiculous, that I can't get the money I paid because of a silly computer system.
Is there anything else I can do? I figured someone here would have an idea, or way to figure this out. If not, then at least I can let everyone know how crappy Toys R' Us is to people who want a simple refund.
Anyways, here's my story:
On Black Friday, Toys R’ Us had a deal in which when you purchased one game at full price, you can get another one for 5 dollars. There was a selection of about 9 games, and the ad stated that if you buy ANY ONE GAME in the selection, you can get ANY ONE OF THE GAMES in the selection for 5 dollars. So you can buy two of the same, or mix and match. There was no limit to this deal. So my friend and I waited in the long, long line and finally got up to the cashier, and we bought 4 copies of Halo: Reach, and 4 copies of Fable 3. We bought them together, and split the transaction over 2 credit cards. We planned to give them away as gifts to family and friends, but it turned out that a lot of them had already bought or been given these games, so we only gave out four as presents. We had four games left, 3 copies of Halo: Reach and 1 copy of Fable 3. I tried to sell them, but they just weren't selling with all the deals out there during Christmas. So, I decided to go ahead and return them with my receipt, to receive a full refund of what I paid for them. The games were unopened, and in brand-new condition. I paid $139 for FOUR games. ($60 + $5 + $60 + $5 + tax = $139) I wanted to receive this amount back onto my credit card, and not a penny more. I went back to the Toys R Us that I purchased these from, and tried to refund them. They told me they could only give me $80 for the four games. Why? Because of the way the computer system rang up the games. Since the person who originally rung them up did it in pairs, they could apparently only be refunded in pairs. And since we had an uneven amount of games (3 Halo, 1 Fable) they could only give us $80. (The system rang it up as $60 + $5 + $5 + $5) Now, I understand that computers aren’t perfect, and that these kind of errors are going to happen, but the manager REFUSED to even agree that it was an error. He claimed that I was trying to get more money back than I had paid for it, which is simply untrue, and impossible. I paid $278 for 8 games that were on sale. I wanted to return 4 of them. I wanted a refund for $139, which was half of the price I paid for the 8 games. But the manager would not see it my way, and refused to even understand that this was a simple computer error. So I left, and called the Toys R’ Us corporate hotline. They said they would look into it, and would email me back. Almost two weeks later, I heard nothing. I decided to go back to the Toys R’ Us, and try to explain my case again, but to no avail. The guest service associate this time told me that she AGREED with the system.
At this point, I was steamed. This had gotten to the point of absurdity. I paid for a product, had my receipt, and Toys R’ Us WILL NOT give me a refund for the full price that I had paid. I called the Toys R’ Us hotline once again, and they said to go BACK to the store, and then call the hotline while I was on the premises, so that me, the corporate rep, and the manager could all be on the phone together. So I went, and did so. The manager told me to tell the rep to call the store phone. So I told the rep this, and hung up. The manager walked into the back office, without me, and came back ten minutes later and said there was nothing he can do. I called the corporate rep back right then and there, and he said the same thing. They couldn’t do a thing. Literally nothing. They wouldn’t even agree that I was losing money on this, that this was unfair, that it was all because of a computer error. Why was I left out of the conversation? What had been said in that back office without my voice?
Worst customer service, ever. I've sent them an email explaining my situation, but who knows what that will do. This is ridiculous, that I can't get the money I paid because of a silly computer system.
Is there anything else I can do? I figured someone here would have an idea, or way to figure this out. If not, then at least I can let everyone know how crappy Toys R' Us is to people who want a simple refund.
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up on your part. I personally hope you still have time to correct this.
