Mega-bump, but I just got back my replacement Serious Sam, and thought that this might be useful to anybody who still has a defective disk.
What to do: You don't even have to contact or call them first. Just mail your game to the following address.
Take 2 Interactive
Customer Support
9900 Franklin Square Drive
Suite A
Baltimore MD 21236
I would include a letter explaining the situation. Here's the one I used:
Dear Take 2,
I recently received a copy of Serious Sam (Xbox) for Christmas. Upon loading it up, I found it to be extremely choppy, prone to freezes and unplayable. This was confusing to me as the game was new, and as you can see, it is in pristine condition. I asked the gift-givers for their place of purchase, and after checking it out, I learned that I had received the last copy that the store had.
I checked around online, and I learned that Serious Sam (Xbox) had a bad first print run, causing the first shipment of games to be unplayable.
http://www.xboxusersgroup.com/forums/showthread.php?threadid=13644
IMPORTANT INFORMATION: If you’re experiencing massive slow down during gameplay and gets a "Dirty Disk or Damaged error", it is not your Xbox but a defective disk. Look in the bottom of your disk and look at the serial number, it would have "XXXXXX 03 01" (X’s are different serial numbers but "03 01" are consistent). All good copies of Serious Sam have 05 instead of 03.
As you can see on the disk, the serial number indeed ends with 03 01. The websites that I visited all said that you would replace said game free of charge (due to it being a manufacturing error).
Once again, I am asking you to replace this bad press of Serious Sam (Xbox), which is defective through no fault of my own.
Thank you very much,
Your Name
-------------------------------
The whole thing took less than 2 weeks. I received a sealed copy of Serious Sam that worked perfectly fine. If you own a defective copy of this game, you can fix it for the cost of shipping.
**********************************************************
ORIGINAL POST:
Alright, I decided to take Serious Sam (XB) out of the backlog today, and I find that it skips ALOT, and it even crashed (giving me a "your disk may be dirty or damaged" error). To the people who have played this game, have you experienced skips / jerks / pauses? It also loads the levels fairly slowly.
To people who have had Thompson drive problems: I checked a few of my other games and they SEEM to be fine. Have you experienced problems on a select few number of games, but have had other games play normally?
Any help would be appreciated, thanks.
What to do: You don't even have to contact or call them first. Just mail your game to the following address.
Take 2 Interactive
Customer Support
9900 Franklin Square Drive
Suite A
Baltimore MD 21236
I would include a letter explaining the situation. Here's the one I used:
Dear Take 2,
I recently received a copy of Serious Sam (Xbox) for Christmas. Upon loading it up, I found it to be extremely choppy, prone to freezes and unplayable. This was confusing to me as the game was new, and as you can see, it is in pristine condition. I asked the gift-givers for their place of purchase, and after checking it out, I learned that I had received the last copy that the store had.
I checked around online, and I learned that Serious Sam (Xbox) had a bad first print run, causing the first shipment of games to be unplayable.
http://www.xboxusersgroup.com/forums/showthread.php?threadid=13644
IMPORTANT INFORMATION: If you’re experiencing massive slow down during gameplay and gets a "Dirty Disk or Damaged error", it is not your Xbox but a defective disk. Look in the bottom of your disk and look at the serial number, it would have "XXXXXX 03 01" (X’s are different serial numbers but "03 01" are consistent). All good copies of Serious Sam have 05 instead of 03.
As you can see on the disk, the serial number indeed ends with 03 01. The websites that I visited all said that you would replace said game free of charge (due to it being a manufacturing error).
Once again, I am asking you to replace this bad press of Serious Sam (Xbox), which is defective through no fault of my own.
Thank you very much,
Your Name
-------------------------------
The whole thing took less than 2 weeks. I received a sealed copy of Serious Sam that worked perfectly fine. If you own a defective copy of this game, you can fix it for the cost of shipping.
**********************************************************
ORIGINAL POST:
Alright, I decided to take Serious Sam (XB) out of the backlog today, and I find that it skips ALOT, and it even crashed (giving me a "your disk may be dirty or damaged" error). To the people who have played this game, have you experienced skips / jerks / pauses? It also loads the levels fairly slowly.
To people who have had Thompson drive problems: I checked a few of my other games and they SEEM to be fine. Have you experienced problems on a select few number of games, but have had other games play normally?
Any help would be appreciated, thanks.
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