Xbox Live Compensation - Undertow Was Free 1/23-1/27

[quote name='KingofOldSchool']It's not like Silver is getting anything extra, so you have no right to complain.

"BUT THEY DON'T PAY TEH EXTRA $ TO PLAY ONLINE GAMEZZZZ!!1!! :cry: "[/quote]

Yeah very true. I experienced Live at it's worst too (I use Tropicana codes, but I'm basically a Silver lol). I should be entitled to compensation.

I think Gold get's the shaft on other things though. You'd think Gold = No ads all over your 360. Wrong!

Maybe give Silver a list of free games, and give gold a choice of any game. That would seem OK (although I hope not because I wouldn't get anything good)
 
[quote name='hiccupleftovers']so without reading the buffoonery that's in this thread wit McDonald's analogies, what do we get?[/quote]

A free XBLA title.

Well, at least it can't be Joust again. Right. Right?
 
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Honestly, I would prefer they not give a free game. I have never downloaded any of their free XBLA games before. I rather have 400 MS points, or have them announce Dreamcast games are coming to XBLA. I only want 400 MS points because I currently have 400, and all mappacks cost 800 points, so I am going to be screwed!
 
[quote name='Survivor Charlie']I'm a betting man, so I'm going to put my money on Hexic 2.

Two reasons.

1. It bombed sales wise. So not too many people already have it.
2. It's a first-party title from Microsoft.

Bet on it.[/QUOTE]

I sure hope not. Along with Carcassone, this is another one I bought :oops:.
 
The only way it could be fair and not slight those who already have whatever game would be to offer a new game free for the first x days after it comes out. Preferably a good game.
 
Well, given that they don't owe us anything, really (though I suppose if the XBL outages were severe they might fairly offer 1 month extensions to all Gold accounts - that might be fair and deserved, instead of this game business).

So I really see this going down with them offering up some poorly selling game (Hexic 2 is a very good candidate) and to hell with anyone that already has it. I mean they did that with the whole Xbox Live 5 year celebration thing, right? Since I don't feel like I was owed anything I won't be too upset except for the fact that it will piss me off a bit that, on average, they always end up rewarding people who DON'T spend money buying XBLA games with these freebies... How 'bout throwin' a bone to those who have invested a fair amount? I mean points is an excellent choice - let people then buy what they want.

Other than your suggestion, porieux, (or a straight gift of points) another decent option is to offer a choice of several games but then they'd have to implement some sort of procedure for selection/delivery... I would assume the games would then come as codes, which if nothing else gives you something to trade even if you have all the games they let you choose from ;).
 
It's kind of funny that because of this announcement, I won't be buying any XBLA games until I know what game it is, out of fear they'll give out the one I just bought. I have to imagine I'm not alone in this and it's affecting sales.
 
[quote name='Dunvane']... You know, I see where you're coming from, I really do. And this isn't towards you in particular, but towards everyone with comments similar to this one.

Just be happy they're going to give us ANYTHING. They don't have to. At most, if they "had" to give something back, it would be the $.13 a day paid for live for those days the service was not working.

I like to wish for things too, but I don't expect them. They aren't owed to me. I pay for Xbox Live because I want to, and when that service doesn't work sure I'm agitated, but things break or have problems all the time. Be grateful, sheesh.[/QUOTE]
So you didn't spend any time waiting for a game to start? I don't know about you, but wasting my rare free time sitting there hoping for a game to start is worth much more than 13¢/day.

Here's the thing: If their "status" were accurate, I would give them a pass. But I don't know how many times over the past 2 weeks I'd check and it would say "Up and running" only to find out that "Up and running" doesn't mean what I think it does. If there were some way for me to know beforehand that I'd just be wasting my time, I wouldn't expect more than the downtime reimbursement.
 
[quote name='torifile']So you didn't spend any time waiting for a game to start? I don't know about you, but wasting my rare free time sitting there hoping for a game to start is worth much more than 13¢/day.

Here's the thing: If their "status" were accurate, I would give them a pass. But I don't know how many times over the past 2 weeks I'd check and it would say "Up and running" only to find out that "Up and running" doesn't mean what I think it does. If there were some way for me to know beforehand that I'd just be wasting my time, I wouldn't expect more than the downtime reimbursement.[/quote]

So wait...you think you're owed more than what you payed? I don't really think MS is responsible for extra compensation because of how busy you think your life is.
 
I say fuck a free Xbox Live Arcade Game. Why don't they just extend everybody's Live Account for a couple of months or give people points to buy whichever content they want? Instead of another free game that most people aren't going to play that much.
 
[quote name='opterasis']So wait...you think you're owed more than what you payed? I don't really think MS is responsible for extra compensation because of how busy you think your life is.[/QUOTE]
[First, cut out the bullshit snide response. How busy I "think" my life is? Is that really necessary?]

Yeah, I do, actually. If I get into a car accident and it was someone else's fault, the insurance company will pay for my time off of work, even if I'm salaried (in other words, I don't lose anything by having to take day or two off). Why is that? Because they're wasting my time. I deserve compensation for that.

I have a hard time believing that sitting there for a sum total of hours on end (15 minutes here, a disconnected game there) over the course of the outage is ok with you but that seems to be what you're saying.
 
Reguardless of their slipup with the network status, taking 2 minutes of those precious hours (you're the one that said your free time is so rare, don't get pissy about how people take that) you wasted to any number of gaming websites would show you that there is a problem.

Also, its pretty stupid to compare not being able to play video games with being in a car accident. You don't have a choice in that matter. No ones making you repeatedly try to join games, etc.
 
[quote name='opterasis']Reguardless of their slipup with the network status, taking 2 minutes of those precious hours (you're the one that said you're rare free time, don't get pissy about how people take that) you wasted to any number of gaming websites would show you that there is a problem.
[/quote]
What's wrong with saying that my free time is "rare"? It's true. I've got a 10 month old son and I work full time. I get, maybe, 1 or 2 hours tops to play. I didn't say it was precious or put any sort of value judgement on it. Rare just means that there's not a lot of it. Besides I'm not sure how you would take it in any sort of negative way...
Also, its pretty stupid to compare not being able to play video games with being in a car accident.
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I guess you can't think beyond the concrete. The concept is the same. Someone else's fault that costs me time means that I should be compensated. That's the only point I was making.
 
We should get a CAG donation box a la Child's Play just for your torifile, and we'll be generous and reimburse you for a whole 3 weeks of XBL. Okay, 13 cents for 21 days is $2.73.

I'm going to PM CheapyD so he can arrange everything for us.

On a side note, what a great way to start off January with a flurry of Bitchfists 2008. As with using the 2007 word of the year, w00t.
 
wambulance.jpg
 
[quote name='torifile']
I guess you can't think beyond the concrete. The concept is the same. Someone else's fault that costs me time means that I should be compensated. That's the only point I was making.[/quote]

He's right though; the insurance company pays you for time missed from work when you cannot work, not when you choose not to work. The amount of time spent trying to log into live is at your discretion.
 
The issue at hand is that if you pay for a service, you're entitled to have it work as it is supposed to... if it doesn't and you are inconvenienced in the meantime, then you have a legitimate claim for recompense.

I only have a Silver account for occasional downloads, so it doesn't really bother me, but if you had a Gold Account I could see why you want (and should get compensation).

In my B&M retail job, if we screwed you somehow and you had to come back to the store, I would routinely refund people their gas money or comp them food - if you asked for that. It all depends on how much your time is worth to you.
 
Does anyone else worry about the fact that they said "in the coming weeks" As if this is a huge project they need to undertake. How long could it possibly take?
 
If you get to chose, I'll get Metal Slug 3. Would have gotten it when it came out, but I blew my remaining points from the CC point card deal back in July on all most all the Forza 2 DLC.

As an aside, that'd be the only way for now I get to play it (never played a Metal Slug game, but fuckin love side scroller shooters). Otherwise, wait till I can get a Wii as I got the Anthology at the CC clearance (can't hurt to take advantage of deals before hand so I have quite a few games when I finally get one heh).
 
[quote name='menikmati']We should get a CAG donation box a la Child's Play just for your torifile, and we'll be generous and reimburse you for a whole 3 weeks of XBL. Okay, 13 cents for 21 days is $2.73.

I'm going to PM CheapyD so he can arrange everything for us.

On a side note, what a great way to start off January with a flurry of Bitchfists 2008. As with using the 2007 word of the year, w00t.[/QUOTE]
If you've got to take up a collection to round up $2.73, keep your money - you obviously need it more than I do.

But, again, you're not getting the point. Have you ever had a company say "We apologize for any inconvenience"? When the inconvenience lasts as long as this one has, it's customary to try to make up for it by providing something. I guess that's called "good customer service". It's not about making up the amount lost because, as we can see, we all disagree about what the outage "costs" us. It's about keeping your customers happy. I don't think I'm *entitled* to get more than the $2.73. I think it would be good customer service. A credit of $2.73 would be a joke.

That said, I'm not sure why my position is getting flamed. I'm neither whining nor being unreasonable. I'm not asking you to accept any less than you think you should. If anything, I'm advocating for all of us to get *more* than the mere 14 days of credit. At least one of us thinks time is money. It's funny that I value your time more than you seem to. What's that about?
 
[quote name='torifile']That said, I'm not sure why my position is getting flamed. I'm neither whining nor being unreasonable. I'm not asking you to accept any less than you think you should. If anything, I'm advocating for all of us to get *more* than the mere 14 days of credit. At least one of us thinks time is money. It's funny that I value your time more than you seem to. What's that about?[/quote]



You make more sense than anyone else in this thread.
 
[quote name='opterasis']So wait...you think you're owed more than what you payed? I don't really think MS is responsible for extra compensation because of how busy you think your life is.[/QUOTE]


I don't think people should feel they are "owed" more than what they paid.

But I don't think it is very good for MS to give more, as they need all the PR than can get.

They don't have much of a "caring about the customer" image as a company in general, and especially the X-box division with their prolonged denial of the RROD problem, incompetent and often rude phone support people, taking upwards of two months to get repaired consoles back out (when Nintendo often sends a replacement out right away, for example) etc.

They need to start going the extra mile to keep their customers happy. Competition will only heat up as the PS3 gets more good games out and keeps dropping in price.
 
[quote name='torifile']It's funny that I value your time more than you seem to. What's that about?[/QUOTE]

Proabably a high school or college kid with more free time than he knows what to do with it.

How I long for those days (as I post from work on a Saturday. :cry: ).
 
[quote name='DarkNessBear']No, it'd be like if you both go to Mcdonalds. But I signed up for a limited edition MCdonalds club card where I pay every month for it and that lets me get free special ketchup. Well one week they ran out of that special ketchup, so then they apologise by giving you some extra special ketchup and everyone else special ketchup to, although everyone else wasnt really affected in the first place...

And then having those random not Special Members complain, "Hey I deserve the special ketchup as much as the Special Club Members! Because I come here to!"[/QUOTE]

There's no such thing as a "limited edition McDonald's club card."

What the hell are you going to follow this up with? Tell me the Jerk Store is running out of me? 'Cuz that ish doesn't exist either, but that doesn't seem to stop you from making a poorly thought-out argument.
 
I'm just pissed because I'm a college student who doesn't bring the 360 to school with me, and I bought a one month code just for my 3 week winter break, and it's down for a good portion of it. Whatever compensation we get is good for me.
 
[quote name='FeNoM91']Yes, they are the ones choosing the game. That sucks for the most part, but a free game is a free game.[/quote]
I know people will flame me for saying this but I kind of like it when they pick the game for me (us). I usually get a game that I wouldn't have bought anyways and most of them have been a pleasant surprise. I play the heck out of Carcassonne and I doubt I would have ever bought it.
 
[quote name='dmaul1114']Proabably a high school or college kid with more free time than he knows what to do with it.

How I long for those days (as I post from work on a Saturday. :cry: ).[/quote]

I'm actually 25. I just know gaming is a hobby, and that shit happens.

[quote name='olde_english']The issue at hand is that if you pay for a service, you're entitled to have it work as it is supposed to... if it doesn't and you are inconvenienced in the meantime, then you have a legitimate claim for recompense.


In my B&M retail job, if we screwed you somehow and you had to come back to the store, I would routinely refund people their gas money or comp them food - if you asked for that. It all depends on how much your time is worth to you.[/quote]

I'm not saying you aren't owed compensation for your wasted money, you certainly are. I just think it's absurd to think you're owed more than what you payed, time wasted or not. Should Best Buy pay me if they have long lines because they don't have enough people working registers?

[quote name='torifile']
That said, I'm not sure why my position is getting flamed. I'm neither whining nor being unreasonable. I'm not asking you to accept any less than you think you should. If anything, I'm advocating for all of us to get *more* than the mere 14 days of credit. At least one of us thinks time is money. It's funny that I value your time more than you seem to. What's that about?[/quote]

No, I live in the real world, and realize shit happens, and don't think everyone owes me every time something goes wrong.
 
No, I live in the real world, and realize shit happens, and don't think everyone owes me every time something goes wrong.
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Shit happens once in a while. Incompetence is what we're seeing.

Anyway, nice tactic trying to make me seem like I'm the one being unreasonable here. Everyone pay me every time something goes wrong? What's wrong with that statement? And where did I make it?

BTW, it's paid not payed.

Should Best Buy pay me if they have long lines because they don't have enough people working registers?
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If you paid for a service like "express checkout, no waiting" and every time you went for the past 2 weeks you had to wait, yes. Unless you like being a tool (it sounds like you do), you'd expect some sort of compensation beyond the amount you paid.
 
[quote name='torifile']Shit happens once in a while. Incompetence is what we're seeing.

Anyway, nice tactic trying to make me seem like I'm the one being unreasonable here. Everyone pay me every time something goes wrong? What's wrong with that statement? And where did I make it?

BTW, it's paid not payed.


If you paid for a service like "express checkout, no waiting" and every time you went for the past 2 weeks you had to wait, yes. Unless you like being a tool (it sounds like you do), you'd expect some sort of compensation beyond the amount you paid.[/quote]

Attacking my spelling, awsome. Sorry, but that's what it sounds like to me, you're being greedy. MS fucked up, they're trying to fix that, but that's not enough, everyone wants more, more, more. They shouldn't be responsible for your wasted time, only your wasted money. If it makes me a tool for not expecting something for nothing (and wanting to get more than you put into it is) then I guess I'm a tool.
 
They're fixing it too fucking slow is the problem. These problems have been going on for nearly 2 weeks and haven't gotten any better.

It's hard to believe that MS, one of the wealthiest corporations in the world which happens to specialize in computer software and technology can't get their server issues resolved in this period of time!

That said, Live hasn't had this kind of outage before, so I can still deal with it.

But they must get it fixed, learn from it and take steps to ensure that there's never another outage of this length. An outage going on 3 weeks, with no sign of things getting better, is totally unacceptable for a pay service.

If there's another one before I have to renew, I won't renew.

That said, I don't care so much about compensation. It's a nice gesture, but I more want the fucking service up and running ASAP, another apology statement accompanied by an outline of what happened, and what they're doing to ensure it never happens again.
 
About the free game:

1.Hexic 2 was given in Korea for the free game instead of Carcasonne. It's very likely that it will be the game if MS is willing to give it away elsewhere.

2.If it isn't, don't forget the other game giveaways. Texas Hold 'Em on release? Carcasonne? Great games. Just please don't be UNO, nearly everyone has it.
 
I really hope its not Pacman C.E.

....Since I bought that last night.

Like others have said, maybe choose between 3-5 games. Hopefully not everybody would have all 3-5 games and they are very good and fun to play.

I highly doubt they'll put something new and fresh like Rez HD out for a free download. They're gonna milk that game.
 
[quote name='opterasis']Attacking my spelling, awsome.
[/quote]
That was an attack? I see what your problem is - you're just sensitive. But an attack would have been me pointing out the repeated misspellings of the word in repeated posts, indicating at least 2 things:

1) You genuinely don't know how to spell "paid"
2) You're either too dumb or too lazy to install Firefox which would have alerted you to your repeated misspellings by underlining the word in red. (I only say Firefox because I'm positive you're not on a Mac).

But I didn't do that, so I didn't attack you...

Sorry, but that's what it sounds like to me, you're being greedy.
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Greedy? Come on. It's not like I'm asking for the moon. A month of free XBL or 800 points. The $50/year for XBL is not really an issue for me.
MS fucked up, they're trying to fix that, but that's not enough, everyone wants more, more, more. They shouldn't be responsible for your wasted time, only your wasted money.
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Time *is* money.
If it makes me a tool for not expecting something for nothing (and wanting to get more than you put into it is) then I guess I'm a tool.
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I don't want more than I put into it. I want decent customer service. Right now XBL is really the only game in town, but hopefully that won't last long. Competition is good. If PSN gets better (right now it sucks), I don't have a problem dumping my Xbox and moving over there. I want to play games, that's all. If MS wants to keep its customers happy, they'll do more. If they try to credit me $2.73 I'll just be insulted.
 
[quote name='torifile']That was an attack? I see what your problem is - you're just sensitive. But an attack would have been me pointing out the repeated misspellings of the word in repeated posts, indicating at least 2 things:

1) You genuinely don't know how to spell "paid"
2) You're either too dumb or too lazy to install Firefox which would have alerted you to your repeated misspellings by underlining the word in red. (I only say Firefox because I'm positive you're not on a Mac).

But I didn't do that, so I didn't attack you...


Greedy? Come on. It's not like I'm asking for the moon. A month of free XBL or 800 points. The $50/year for XBL is not really an issue for me.

Time *is* money.

I don't want more than I put into it. I want decent customer service. Right now XBL is really the only game in town, but hopefully that won't last long. Competition is good. If PSN gets better (right now it sucks), I don't have a problem dumping my Xbox and moving over there. I want to play games, that's all. If MS wants to keep its customers happy, they'll do more. If they try to credit me $2.73 I'll just be insulted.[/QUOTE]



All I got out of that entire thing was "Bitch, bitch, bitch... moan, moan. Bitch, moan!"
 
[quote name='Dunvane']All I got out of that entire thing was "Bitch, bitch, bitch... moan, moan. Bitch, moan!"[/QUOTE]
I guess reading comprehension isn't your thing. That's ok. We can't all be bright.
 
i really dont get all the dumping on torifle. the live issues are ridiculous. while i dont think they "owe" us id be pissed if they credited me $2.73 id appreciate an additional month credited to my account though or yea soem points for a game would be nice. goodwill goes a long way, unfortunately theres vastly too little in the world.
 
[quote name='paz9x']i really dont get all the dumping on torifle. the live issues are ridiculous. while i dont think they "owe" us id be pissed if they credited me $2.73 id appreciate an additional month credited to my account though or yea soem points for a game would be nice. goodwill goes a long way, unfortunately theres vastly too little in the world.[/QUOTE]
At least a few of us are sane. :) I'm no fanboy and I think that's why people are reacting the way they are. It's fine. I can handle them. :lol:
 
Are there any sequels coming out soon on XBLA? I'm sure a developer wouldn't mind giving away their original game as a promotional tool for the sequel.
 
I'm feelin ya torifile, this is fuckin bullshit. I would rather waste money than time, and alot of wasted time is exactly what is resulting from M$ incompetence. We should be compensated. Anybody who thinks differently has lower standards of expectations and are in some respects probably suckers when it comes to business; I say this because they accept not getting what they paid for and to me this is completely unacceptable.
 
[quote name='paz9x'] while i dont think they "owe" us ...[/quote]

Actually, I think that customers are "owed" something for this. And a "free download" doesn't seem like the right thing. When my cable goes out for more than a day, my cable company doesn't charge me for that time. Same deal with the phone company.

Not charging for this down time seems like a much more sensible answer than what they say they are going to do. At the same time, it appears the "gift" will be given to silver and gold members which really makes it feel like they aren't reimbursing me for a service I'm paying for that I can't really use. They're just attempting to turn the negative press that this should be generating.

That being said, I've had other things to keep me busy such that it hasn't bothered me that much in the long run. At least I can play single player games with this issue. When the downtime occurred in November(?) playing single player my 360 kept locking up for some reason.
 
and how would you all like to be credited for the downtime? a $3 credit to your credit card? is that anything but a drop in the bucket? and what about people who subscribe with pre-paid cards or have out of date CC info??

give it up, they could have said tough $hi! just as easily and you'd have to eat it

no stinking class action lawsuit is going to prevail....i'm no expert in law, but i'm sure "interruptions in service" clause is provided somewhere, either in the EULA for XBL, or in previous court rulings.

and those of you that are so happy about a class action lawsuit should calm down, it'll be less than $1 per user at that amount.
 
[quote name='mriswyth']Actually, I think that customers are "owed" something for this. And a "free download" doesn't seem like the right thing. When my cable goes out for more than a day, my cable company doesn't charge me for that time. Same deal with the phone company.[/QUOTE]

Bingo. This free game thing is bullshit. They need to credit the accounts of...well, everyone - for the two weeks the service has been fucked up. For the people that can't figure it out like my little friend above this post, that means everyone gets a two week extension (or longer, if the issues remain) on the expiration date of their current membership.
 
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