freestyledust77
CAGiversary!
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First off I would like to say I'm sorry for the rambling. I will try to stop posting messages when I am tired.
I didn't mean that if a store (local or not) gives you bad service, you should still shop there. You shouldn't, I don't. If given a choice between local or online, I choose local (or my back up is DFW).
Believe me, one of the things I care the most about is customer service. In my nearly 6 years of retail, and 4 of which was managment I have not had a customer I couldn't please (now I state, there are a couple that have had unreasonable requests that I was unable to fulfill, i.e. someone wanting to return a tv a year after he had it because he just decided he didn't want it.).
When I give an interview to a potential applicant, there is a question "how would describe exceptional customer service", I continue with, if you walked into my store what would you expect. I do this for two reasons, one being what does he/she thinks this mean, and two what kind of service has he gotten from us. I constantly have myself and my two managers follow up to make sure customers are taken care of properly.
Now on the flip side to this is that I am one of the few exceptions (and this is not a gs issue, or a cc issue (where I worked before), but a retail issue in general.). Because I believe customer service as a whole (and this once again is not limited to local) has dropped and some of this is due to us as well. Consumers are constantly seeking cheaper and cheaper products/services (and yes I do it as well, as I am a member of CAG), and the only way to fufill those requests are by cutting expences.
And i do not think this issue can be brought to just gs either. every retail company has to some point an issue. I have read counless forums (not just this one) where everyone has a problem with everyone. from walmart, target, kmart, gs, eb (ex), cc, bb, ect, ect. and for every one negative thing someone says about a company there are also many others that do not tell there experience, expecially positive. I have been with this company nearly a year now and have not once been informed to give poor service, but once again the people who do should be held accountable for that.
and this is as well just my opinion. I like walking in and talking to people, if they are friendly and give good service, I like the human interaction. if you prefer the internet more power too you.
I didn't mean that if a store (local or not) gives you bad service, you should still shop there. You shouldn't, I don't. If given a choice between local or online, I choose local (or my back up is DFW).
Believe me, one of the things I care the most about is customer service. In my nearly 6 years of retail, and 4 of which was managment I have not had a customer I couldn't please (now I state, there are a couple that have had unreasonable requests that I was unable to fulfill, i.e. someone wanting to return a tv a year after he had it because he just decided he didn't want it.).
When I give an interview to a potential applicant, there is a question "how would describe exceptional customer service", I continue with, if you walked into my store what would you expect. I do this for two reasons, one being what does he/she thinks this mean, and two what kind of service has he gotten from us. I constantly have myself and my two managers follow up to make sure customers are taken care of properly.
Now on the flip side to this is that I am one of the few exceptions (and this is not a gs issue, or a cc issue (where I worked before), but a retail issue in general.). Because I believe customer service as a whole (and this once again is not limited to local) has dropped and some of this is due to us as well. Consumers are constantly seeking cheaper and cheaper products/services (and yes I do it as well, as I am a member of CAG), and the only way to fufill those requests are by cutting expences.
And i do not think this issue can be brought to just gs either. every retail company has to some point an issue. I have read counless forums (not just this one) where everyone has a problem with everyone. from walmart, target, kmart, gs, eb (ex), cc, bb, ect, ect. and for every one negative thing someone says about a company there are also many others that do not tell there experience, expecially positive. I have been with this company nearly a year now and have not once been informed to give poor service, but once again the people who do should be held accountable for that.
and this is as well just my opinion. I like walking in and talking to people, if they are friendly and give good service, I like the human interaction. if you prefer the internet more power too you.