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Official Amazon Trade-In FAQ 4.0 - READ 1st POST


#3421 faceless007   CAGiversary! CAGiversary!   69 Posts   Joined 8.7 Years Ago  

faceless007

Posted 11 October 2012 - 02:45 PM

So I submitted a trade-in over a week ago but forgot to print out the shipping label. Normally this isn't a problem; I just replace the number at the end of the URL to bring up the page as described in the OP, but when I try that this time, the shipping label graphic doesn't load. Has anyone else done this recently? I'm wondering if this is just a glitch in my trade, or if it's something Amazon did to stop people from waiting over a week to ship.

#3422 Pookymeister   I like almonds Super Moderators   15331 Posts   Joined 11.5 Years Ago  

Pookymeister

Posted 11 October 2012 - 03:00 PM

So I submitted a trade-in over a week ago but forgot to print out the shipping label. Normally this isn't a problem; I just replace the number at the end of the URL to bring up the page as described in the OP, but when I try that this time, the shipping label graphic doesn't load. Has anyone else done this recently? I'm wondering if this is just a glitch in my trade, or if it's something Amazon did to stop people from waiting over a week to ship.


The link to the label is in your confirmation email when you first submit your trade, as well. I wind up having to use that alot, since I wait until the last valid day to ship sometimes and the print Label has been removed at that point (which is annoying since its still within a valid ship range)

#3423 encendido5   Let's Go Mets!!! CAGiversary!   3925 Posts   Joined 12.4 Years Ago  

Posted 11 October 2012 - 03:18 PM

What did you guys do? Apparently Cheapy got an angry email from Amazon about some loophole.

#3424 irishsoccermbw   User was banned for this post CAGiversary!   6165 Posts   Joined 10.0 Years Ago  

irishsoccermbw

Posted 11 October 2012 - 03:25 PM

What did you guys do? Apparently Cheapy got an angry email from Amazon about some loophole.


Nobody in this thread has done anything illegal. People submitted games to Amazon, and they were accepted. End of story.

#3425 whitereflection   Shake well before serving CAGiversary!   4614 Posts   Joined 12.9 Years Ago  

whitereflection

Posted 11 October 2012 - 03:40 PM

What did you guys do? Apparently Cheapy got an angry email from Amazon about some loophole.


Really? Where did you hear that?

#3426 MildObstruction   then let my “insanity” be the mother of my betrayal CAGiversary!   16578 Posts   Joined 11.3 Years Ago  

MildObstruction

Posted 11 October 2012 - 03:49 PM

as far as underhanded shenanigans go, this thread is about as angelic as it comes on cag. outside of people abusing their relationships with amazon customer service (and printing a label after the 'expiration' date) I think we're a pretty clean cut bunch. If there is something bad going on, cut it out?

MildObstruction.png


#3427 Vigilante   CAG is the Key CAGiversary!   34950 Posts   Joined 11.1 Years Ago  

Posted 11 October 2012 - 04:28 PM

Sorry to bring up this trade-in again, but is it normal that Cabela's Big Game Hunter is still "Processing" even though today is the 26th day since the trade-in was created? io said that they shouldn't expire the transaction once they received the item, so maybe that explains it?

I still plan on emailing CS about it, but I wanted to make sure I've waited long enough before doing so.

Cloud_Squall78.png
Currently Playing: :ds: Dragon Quest VI :ps4: HM: Project Diva X; N.E.R.O.; Resident Evil 0 :vita: Metrico; Odin Sphere: Leifthrasir; Psycho-Pass: Mandatory Happiness

Last Beaten/Completed Console/Portable Games:  :ps3: LoH: Trails of Cold Steel (4.75/5) :3ds: HM: Project Mirai DX (4.0/5)

So the moral of the story is Vig is awesome; all glory to the master flipper.

hey im high on pine needle smell and have no clue what im doing

 


#3428 K_G   CAGiversary! CAGiversary!   1027 Posts   Joined 11.0 Years Ago  

Posted 11 October 2012 - 05:22 PM

Really? Where did you hear that?


Cheapy mentioned something in passing in the latest CAGcast but didn't provide any details....something along of the lines of 'sigh...amazon is upset about something going on in the forums....I don't know...some loophole in the trade in program'. It is around the 40 minute mark

#3429 ckc4043   CAGiversary! CAGiversary!   1982 Posts   Joined 4.6 Years Ago  

Posted 11 October 2012 - 05:51 PM

I have a question about my trade in. I have put my package in ups drop off location yesterday. But the status is still not updated. However, another I package that I put yesterday the status is updated. Why is it so weird? Thank you. Are the ups grouping the same item to the same location if possible? But I separate these two games in different package.

But I checked my tracking status of this order, it still didn't show my package has departed from my location. I have dropped my game off yesterday with the street fighter game together, but the street finger game updated the status. I am thinking ups lost my another package or not. I am so afraid now. I separated two packages because there are different trade in. But right now, only one of them is updated in the tracking status right now. My socom 4 is still not updated. Most importantly, my trade in socom 4 is expired on 10/13. If the tracking status showed later than 10/13, is it counted my game is expired? I really shipped this game......confused now...

Inbound Shipment
Ship Carrier:$UPS Submitted:$October 6, 2012
Tracking Number:$1Z070A120393067641 Trade-In Transaction ID:$TRN-9610745-2197062
Status:$In transit$
Ship From:$ALHAMBRA, CA, US
Track Your Package
Date Time Location Event Details
October 5, 2012 3:00 AM US Shipment created


Inbound Shipment
Ship Carrier:$UPS Submitted:$October 9, 2012
Tracking Number:$1Z070A120399026095 Trade-In Transaction ID:$TRN-9385461-9401675
Status:$In transit$
Ship From:$ALHAMBRA, CA, US
Track Your Package
Date Time Location Event Details
October 10, 2012 1:13 AM Baldwin Park, CA, US Departure Scan

#3430 io   ... Super Moderators   24123 Posts   Joined 11.7 Years Ago  

Posted 11 October 2012 - 07:19 PM

Cheapy mentioned something in passing in the latest CAGcast but didn't provide any details....something along of the lines of 'sigh...amazon is upset about something going on in the forums....I don't know...some loophole in the trade in program'. It is around the 40 minute mark


The post that we think was in question has been deleted by the person who made it. It really wasn't all that bad - such that I didn't feel the need to delete it when I first saw it myself. I think they misunderstood what he was saying given the context - but I could see how they might have interpreted it. In any case it is gone and I don't really want to go into the details, but it did have something to do with contacting customer service for credit when things got messed up with trade-ins.

But you guys are right, things are usually pretty clean in here - which is why it was a surprise to hear that. But apparently this means Amazon reps are watching this thread which is interesting news in and of itself ;).

#3431 shrike4242   Not My Job Anymore, Go Bother Someone Else. CAGiversary!   48199 Posts   Joined 12.2 Years Ago  

Posted 11 October 2012 - 07:31 PM

Cheapy mentioned something in passing in the latest CAGcast but didn't provide any details....something along of the lines of 'sigh...amazon is upset about something going on in the forums....I don't know...some loophole in the trade in program'. It is around the 40 minute mark

Go to about 40:48 and start listening. Mentions it for about a minute tops.

Though, this oddity in TIVs has happened before with:

* Some guides being $50+ in TIV a while ago
* Fat PS2 getting $200 TIV another while ago
* The current situation

There's clauses in their trade-in agreements that allows them to dump trades for goofy TIVs, which I think they're just late to the party on doing with some of the current people trading in items.

#3432 eLefAdEr   All Systems Go CAGiversary!   1435 Posts   Joined 6.6 Years Ago  

Posted 11 October 2012 - 07:38 PM

Yea, just add two business days, to however long it takes for your games to get there. From socal it would be 9 days. Nocal I would assume would be the same.


OK, thanks for the replies. Sounds like they fouled up because I have not received the return and there is no tracking info on my trade-in page. Time to hit up CS.

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#3433 needler420   car title is lost CAGiversary!   2229 Posts   Joined 6.1 Years Ago  

Posted 11 October 2012 - 07:39 PM

Interesting - it appears things maybe have changed from the 25 days. But still, they should never expire the transaction once it is received. Once they get it, expiration should not be an issue. If it takes then 10 days to process it, so be it - but that shouldn't lead to expiration at any point.



How could you not put a expiration on something like that? Then you could lock it in and send it in neveraury still getting the same price.

Makes no sense.

That's like saying a coupon from 50 years ago shouldn't expire even when prices inflated.

needler420.png

 

 


#3434 bgame2   Pure Cag Smoothness CAGiversary!   3231 Posts   Joined 9.2 Years Ago  

Posted 11 October 2012 - 07:56 PM

Go to about 40:48 and start listening. Mentions it for about a minute tops.

Though, this oddity in TIVs has happened before with:

* Some guides being $50+ in TIV a while ago
* Fat PS2 getting $200 TIV another while ago
* The current situation

There's clauses in their trade-in agreements that allows them to dump trades for goofy TIVs, which I think they're just late to the party on doing with some of the current people trading in items.


That exactly why I think it's complete BS technically speaking.

Here's my train of thought: Amazon benefits from Cheapy's traffic by having CAGs easily buy from Amazon through affiliate links. Cheapy also in turn benefits. All of that is fine. The whole cycle is premised on the idea that the promotions Amazon is extending are enticing. As such Amazon wins, Cheapy wins, customers (read CAGs) win.

So, if they extend TIV offers that are overly generous, and CAGs point that out to each other, why should Amazon expect CAGs to ignore that when they have drafted Terms and Conditions which allow them to void the TIV offer? That's their fault. Not ours, not Cheapy's.

#3435 shrike4242   Not My Job Anymore, Go Bother Someone Else. CAGiversary!   48199 Posts   Joined 12.2 Years Ago  

Posted 11 October 2012 - 08:09 PM

That exactly why I think it's complete BS technically speaking.

Here's my train of thought: Amazon benefits from Cheapy's traffic by having CAGs easily buy from Amazon through affiliate links. Cheapy also in turn benefits. All of that is fine. The whole cycle is premised on the idea that the promotions Amazon is extending are enticing. As such Amazon wins, Cheapy wins, customers (read CAGs) win.

So, if they extend TIV offers that are overly generous, and CAGs point that out to each other, why should Amazon expect CAGs to ignore that when they have drafted Terms and Conditions which allow them to void the TIV offer? That's their fault. Not ours, not Cheapy's.

I think that the fat PS2 @ $200 was the item that changed the trade-in T&C that allows them an out.

They should either bounce all of the inflated TIV trade-ins or none of them. They can't have it with partial acceptance.

I'm sure it continued until some reports showing trade-in payouts ended up on someone's desk, said person pooped their pants and started to stop the trade-ins with increased TIVs from happening.

#3436 bgame2   Pure Cag Smoothness CAGiversary!   3231 Posts   Joined 9.2 Years Ago  

Posted 11 October 2012 - 08:31 PM

There was also the great PSP travel case debacle a few months back. I never did get my correct, err "incorrect" item back on that one.

#3437 ghozt   CAGiversary! CAGiversary!   531 Posts   Joined 11.0 Years Ago  

Posted 11 October 2012 - 08:46 PM

I used the Amazon Marketplace (mostly for GBA, PS1, and Xbox stuff), Gamestop (Gamecube) and eBay (Xbox), and I think I did pretty well, all things considered. ;)


Ah gotcha. I figured it'd be mostly from online, but thought there would also be some B&M I didn't think about. I was also too lazy to check out the lone Blockbuster still open.

#3438 ckc4043   CAGiversary! CAGiversary!   1982 Posts   Joined 4.6 Years Ago  

Posted 11 October 2012 - 09:06 PM

I have shipped two game separately in UPS drop location yesterday However, only TRN-(PS3 Street Fighters) has been updated in tracking status, but another one (SOCOM) does not. But I really shipped it on the same time. Is it possible for UPS to lose my package? By the way, eventually, if my socom 4 is delivered to amazon but without updating any tracking status in amazon.com, will they accept it? I really ship before the expiration date. Thank you.

#3439 Friend of Sonic   Toneman.org coming soon.. CAGiversary!   10041 Posts   Joined 11.6 Years Ago  

Friend of Sonic

Posted 11 October 2012 - 09:37 PM

I wouldn't worry too much regarding the tracking. UPS ground is iffy. I dropped off 7 packages and a few arrived soon than the others, and not all of them received the same amount of tracking

#3440 io   ... Super Moderators   24123 Posts   Joined 11.7 Years Ago  

Posted 11 October 2012 - 10:44 PM

How could you not put a expiration on something like that? Then you could lock it in and send it in neveraury still getting the same price.

Makes no sense.

That's like saying a coupon from 50 years ago shouldn't expire even when prices inflated.


Clearly you misread my post. I said ONCE IT IS RECEIVED it should never expire. It is beyond stupid that you can send something in (on time) and then once they get it the clock continues to run and if they don't process it in a timely fashion it could expire. This has happened to a few people. What I'm saying, again, is that ONCE THEY RECEIVE YOUR PACKAGE, there should be no expiration. At that point it is on Amazon/NorAm to process your submission. If it takes 10 days or 2 months or whatever, it shouldn't matter - it is in their hands and their delays shouldn't cause the customer's trade-in to expire.

Using your analogy, that is like if I use an active promo code on a web site to get a discount, and I check out and pay for it at that discounted price. But then, internally they don't process my order for 2 weeks and when finally they do, the coupon is no longer valid and they then charge me the full price. Yeah, makes no sense - but then neither does your post ;).

--------------------------------

As for the general issue of spiking trade-in values and what used to happen in the past: thave taken some measures at least. Before, the trade-in values used to trend with no apparent cap. So we were seeing DS games with $60+ values, etc. At the very least, it seems like they have capped the majority (if not all) game values at $30. So when their automatic system detects higher selling prices for a particular game on Amazon (or however they calculate it - in the past it definitely seemed linked to Amazon Marketplace pricing) they won't trend up to ridiculous levels. Yes, $30 on a lot of those games was too much, but it wasn't out of the ballpark at least. And some of them were even not too bad (for Amazon) at those prices. A few of the ones I sent in I probably could have sold for $40-$50. It was just easier to send them all in together and not hassle with selling them myself.

Edited by io, 11 October 2012 - 10:58 PM.


#3441 jer7583   only 5 can ladder CAGiversary!   12158 Posts   Joined 12.6 Years Ago  

Posted 11 October 2012 - 11:04 PM

really what amazon needs to do is add a result to the trade in system that simply says item rejected for offered value being too high or too many of that item being traded in.

My guess is that they continue to use "wrong item" or "wrong edition" or "unauthorized copy" so that they can place the blame on the people trading in rather than simply stating the obvious. They have every right to return every copy of those crazy $30 TIV games they had up for a while. The problem is they were offering those values for like 7-10 days - they didn't disappear in 6 hours, they continued appearing in new batches after old ones were fixed..

TRASH PANIC iLdJv6N.png TRASH PANIC


#3442 slowdive21   PUT SOME RESPECK ON MY NAME CAGiversary!   12149 Posts   Joined 10.0 Years Ago  

slowdive21

Posted 11 October 2012 - 11:07 PM

I have a game that was delivered 10-1 and it is still processing.

#3443 io   ... Super Moderators   24123 Posts   Joined 11.7 Years Ago  

Posted 11 October 2012 - 11:09 PM

I should add that most of my stuff got there after everyone else's and I had no problem getting each and every game I submitted accepted for the full amount. If they were starting to reject stuff because someone noticed all the submissions and high prices I would have thought I'd have had more trouble there towards the end.

But then I didn't send a lot of crappy cart-only stuff, either. Still, though, if they had some sort of scheme for rejecting things based on the values being too high, they could have done that on some of mine (and they could have come up with semi-legitimate cover stories for a few of them if they wanted to). So I don't buy it entirely that they reject for the prices being too high but then select other reasons to cover that up. I think a lot of it is just purely random and some of the rejections have been legitimate (torn labels on carts, dead batteries, etc). And of course some is just pure BS - but I don't think it is necessarily because of the values. My random rejections in the past were never on high-value stuff. In fact in one case I was able to send the exact same game back in for more later and it was accepted the second time.

#3444 Vigilante   CAG is the Key CAGiversary!   34950 Posts   Joined 11.1 Years Ago  

Posted 11 October 2012 - 11:18 PM

I believe my question got buried, so I'll ask it again:

Sorry to bring up this trade-in again, but is it normal that Cabela's Big Game Hunter is still "Processing" even though today marks the 26th day since the trade-in was created? io said that they shouldn't expire the transaction once they received the item, so maybe that explains it?

I still plan on emailing CS about it, but I wanted to make sure I've waited long enough before doing so.

Cloud_Squall78.png
Currently Playing: :ds: Dragon Quest VI :ps4: HM: Project Diva X; N.E.R.O.; Resident Evil 0 :vita: Metrico; Odin Sphere: Leifthrasir; Psycho-Pass: Mandatory Happiness

Last Beaten/Completed Console/Portable Games:  :ps3: LoH: Trails of Cold Steel (4.75/5) :3ds: HM: Project Mirai DX (4.0/5)

So the moral of the story is Vig is awesome; all glory to the master flipper.

hey im high on pine needle smell and have no clue what im doing

 


#3445 io   ... Super Moderators   24123 Posts   Joined 11.7 Years Ago  

Posted 11 October 2012 - 11:22 PM

io said that they shouldn't expire the transaction once they received the item, so maybe that explains it?

I still plan on emailing CS about it, but I wanted to make sure I've waited long enough before doing so.


It will expire from what I understand. I said they shouldn't do so as a matter of common courtesy/sense, but apparently they still do it anyway. But if yours is still active, who knows. And yeah, I'd contact them at this point.

#3446 Toss   @TraderToss CAGiversary!   1536 Posts   Joined 7.1 Years Ago  

Posted 12 October 2012 - 04:28 AM

Originally Posted by needler420
How could you not put a expiration on something like that? Then you could lock it in and send it in neveraury still getting the same price.

Makes no sense.

That's like saying a coupon from 50 years ago shouldn't expire even when prices inflated.


I agree with you for once, your post makes no sense.

But, I could really do some damage with a stack of 3 cents off coupons from 1962.

Try Leaptrade.com, it's pretty good! - tinyurl.com/pf5rqp3

 


#3447 Vigilante   CAG is the Key CAGiversary!   34950 Posts   Joined 11.1 Years Ago  

Posted 12 October 2012 - 04:40 AM

It will expire from what I understand. I said they shouldn't do so as a matter of common courtesy/sense, but apparently they still do it anyway. But if yours is still active, who knows. And yeah, I'd contact them at this point.

Good news: I got a response with an apology for Cabela's Big Game Hunter not being processed and a gift of $30 in Amazon promo credit, which is pretty nice considering I sent the game cart-only. :-#

Bad news: I was told that I'm basically out of luck on the judged "Severe Damage" copy of Red Dead Revolver (after I got it back in the mail, I tested it on my 360 and it worked perfectly fine):

For trade in TRN-#######-#######, I can confirm that it was not accepted by the Merchant. According to the information provided by the Merchant processing your submission, the specific reason your item didn't meet the trade-in conditions was: Severe Damage.

The items you trade are sent to an Amazon Merchant, who will thoroughly inspect them against the conditions described here:

http://www.amazon.co...odeId=200438390

If items are returned and you still wish to submit the item again, please complete a new trade-in submission here:

http://www.amazon.com/tradein

Regarding the price, I'm sorry, the Merchant will decide if they will honor the previous trade in price of the video game.

For full details, please read the Trade-in Program Terms and Conditions here:

http://www.amazon.com/tradein/terms

We're working hard to provide a stress-free and convenient shopping experience at Amazon.com. I'm very sorry for the inconvenience you experienced in this case.

I'm considering just letting this go since this is the only rejection I've gotten and I've made a significant profit as is, but what do you all think? I mean, it is $30; should I push my luck and email again or let it slide?

Cloud_Squall78.png
Currently Playing: :ds: Dragon Quest VI :ps4: HM: Project Diva X; N.E.R.O.; Resident Evil 0 :vita: Metrico; Odin Sphere: Leifthrasir; Psycho-Pass: Mandatory Happiness

Last Beaten/Completed Console/Portable Games:  :ps3: LoH: Trails of Cold Steel (4.75/5) :3ds: HM: Project Mirai DX (4.0/5)

So the moral of the story is Vig is awesome; all glory to the master flipper.

hey im high on pine needle smell and have no clue what im doing

 


#3448 MildObstruction   then let my “insanity” be the mother of my betrayal CAGiversary!   16578 Posts   Joined 11.3 Years Ago  

MildObstruction

Posted 12 October 2012 - 11:44 AM

Good news: I got a response with an apology for Cabela's Big Game Hunter not being processed and a gift of $30 in Amazon promo credit, which is pretty nice considering I sent the game cart-only. :-#

Bad news: I was told that I'm basically out of luck on the judged "Severe Damage" copy of Red Dead Revolver (after I got it back in the mail, I tested it on my 360 and it worked perfectly fine):

I'm considering just letting this go since this is the only rejection I've gotten and I've made a significant profit as is, but what do you all think? I mean, it is $30; should I push my luck and email again or let it slide?


Let it slide.

Now that the great mystery of the Cabela's Big Game Hunter cartridge has come to a close, I feel it's time to start a fresh new thread! See you on the other side!

MildObstruction.png


#3449 io   ... Super Moderators   24123 Posts   Joined 11.7 Years Ago  

Posted 13 October 2012 - 01:06 AM

New thread:

http://www.cheapassg...ad.php?t=329930