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Best Buy $10 Reward Certificates Pre-order Promotion (Read the OP before posting your question)


Poll: Best Buy $10 Reward Certificates Pre-order Promotion (1656 member(s) have cast votes)

What games are you planning to pre-order?

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#2491 robErob  

Posted 01 July 2014 - 11:44 AM

Forgive me if this has already been discussed, but can anyone confirm if you pre order and purchase a game in full with a bby gift card, will you still get the $10 reward certificate?



#2492 WNYX585AM   CAGiversary! CAGiversary!   3542 Posts   Joined 7.5 Years Ago  

Posted 01 July 2014 - 12:29 PM

Forgive me if this has already been discussed, but can anyone confirm if you pre order and purchase a game in full with a bby gift card, will you still get the $10 reward certificate?

Yes



#2493 DomLando   CAGiversary! CAGiversary!   4769 Posts   Joined 14.9 Years Ago  

Posted 01 July 2014 - 01:32 PM

Thanks for letting us know the PM policy was updated. I got my $16 back with little effort. The rep was a little confused because of the GCU but she got it as I walked her through. This will be useful for future purchases.



#2494 xN7Ripper  

xN7Ripper

Posted 01 July 2014 - 07:31 PM

So I didn't get my copy of sniper elite 3 on today.. is this a common problem for bestbuy?  I preordered weeks ago.



#2495 Vigilante   Hold On to That Hatred CAGiversary!   37202 Posts   Joined 14.0 Years Ago  

Posted 01 July 2014 - 07:32 PM

So I didn't get my copy of sniper elite 3 on today.. is this a common problem for bestbuy?  I preordered weeks ago.

AFAIK, Best Buy doesn't do guaranteed Release Date Delivery for game preorders. You should get it later this week, though.



#2496 xN7Ripper  

xN7Ripper

Posted 01 July 2014 - 07:38 PM

AFAIK, Best Buy doesn't do guaranteed Release Date Delivery for game preorders. You should get it later this week, though.

That is pathetic.  The customer service is garbage, been transferred incorrectly to corporate swithboard, then disconnected. (and disconnect a 2nd time) I can't believe a company the size of bestbuy can't do release date delivery.  what the hell is the point of preordering a game if they don't come on time?



#2497 bojay1997   CAGiversary! CAGiversary!   6305 Posts   Joined 15.8 Years Ago  

Posted 01 July 2014 - 07:48 PM

That is pathetic.  The customer service is garbage, been transferred incorrectly to corporate swithboard, then disconnected.  I can't believe a company the size of bestbuy can't do release date delivery.  what the hell is the point of preordering a game if they don't come on time?

Pretty sure Amazon is the only on-line retailer that does release date delivery.  Target can take weeks sometimes and Gamestop only does it generally if you pay for the expensive shipping option and even then it's not guaranteed.  Not sure what you mean by "on time",  Did you pay for express delivery through BB or did you use the free shipping option?  



#2498 xN7Ripper  

xN7Ripper

Posted 01 July 2014 - 07:55 PM

Pretty sure Amazon is the only on-line retailer that does release date delivery.  Target can take weeks sometimes and Gamestop only does it generally if you pay for the expensive shipping option and even then it's not guaranteed.  Not sure what you mean by "on time",  Did you pay for express delivery through BB or did you use the free shipping option?  

They shipped it over a week ago.  There is no good reason not to offer release date delivery.  I have always recieved my games the day they were released from amazon, microsoft store, or new egg.  hell, walmart even delivered my game and xb1 a day early.  if they want to compete with those retailers rdd is a must.



#2499 justins76   CAGiversary! CAGiversary!   305 Posts   Joined 10.6 Years Ago  

Posted 01 July 2014 - 08:09 PM

They shipped it over a week ago.  There is no good reason not to offer release date delivery.  I have always recieved my games the day they were released from amazon, microsoft store, or new egg.  hell, walmart even delivered my game and xb1 a day early.  if they want to compete with those retailers rdd is a must.

It'd be nice if they did, it is far from a must though. As someone who truly hates BB probably more than any other store, there is no denying you save the most money on new games with them. Between their TIV, GCU, and price matching I don't even pay out of pocket to game now. I have hundreds in credit. I would say those other retailers need to step up to compete with BB



#2500 simpleanarchy   CAGiversary! CAGiversary!   97 Posts   Joined 12.8 Years Ago  

simpleanarchy

Posted 01 July 2014 - 08:32 PM

So I didn't get my copy of sniper elite 3 on today.. is this a common problem for bestbuy?  I preordered weeks ago.

I was getting worried because when I preorder blurays they ship it out on the Friday before (I live in Hawaii). I didn't see a shipping notice for my Sniper v3 until yesterday so I thought I wouldn't get it until Thursday but the shipping info with UPS updated this morning and it looks like it was shipped out from one of the stores here and will be here today. I had heard that BB does this sometimes.

 

I usually preorder games for in-store pickup but I felt a little lazy so I went for shipping on this game.

 

Seems like a total crapshoot.



#2501 Dunder   You can't handle my undivided attention. CAGiversary!   1037 Posts   Joined 8.2 Years Ago  

Posted 01 July 2014 - 08:40 PM

I called about the Wolfenstein pricematch on Sunday and still haven't heard back after they told me they had to pass the case along to a different department.

For those that have successfully received the pricematch, did you get it right away over the phone?

Guess it is time to call Best Buy again...

#2502 Saix_XIII   Video Game Addict CAGiversary!   6699 Posts   Joined 13.8 Years Ago  

Posted 01 July 2014 - 08:51 PM

I called about the Wolfenstein pricematch on Sunday and still haven't heard back after they told me they had to pass the case along to a different department.

For those that have successfully received the pricematch, did you get it right away over the phone?

Guess it is time to call Best Buy again...

Yes right away. I had to explain the 20% GCU thing, but once I did she was quick to issue both price matches back to my payment method. It took 5 minutes or less for the money to be back on my GC and Paypal.



#2503 mpaullin   Fission Mailed CAGiversary!   4685 Posts   Joined 8.0 Years Ago  

Posted 01 July 2014 - 09:01 PM

Yes right away. I had to explain the 20% GCU thing, but once I did she was quick to issue both price matches back to my payment method. It took 5 minutes or less for the money to be back on my GC and Paypal.

Oh yeah? I talked to someone earlier today who said that she was passing it along to some other department and that I should see $16 back on my card in about 7 business days. Anyone else have their PM go through this way (and actually show up)?



#2504 AvengedBacklog   CAGiversary! CAGiversary!   13144 Posts   Joined 8.2 Years Ago  

AvengedBacklog

Posted 01 July 2014 - 09:06 PM

Everyone who is PMing Wolfenstin..,.are you all Elite/Elite Plus?

#2505 mpaullin   Fission Mailed CAGiversary!   4685 Posts   Joined 8.0 Years Ago  

Posted 01 July 2014 - 09:08 PM

Everyone who is PMing Wolfenstin..,.are you all Elite/Elite Plus?

Yeah, I'm elite plus.



#2506 Dunder   You can't handle my undivided attention. CAGiversary!   1037 Posts   Joined 8.2 Years Ago  

Posted 01 July 2014 - 09:40 PM

Everyone who is PMing Wolfenstin..,.are you all Elite/Elite Plus?


Yes, elite plus.

#2507 jr1016   CAGiversary! CAGiversary!   1155 Posts   Joined 11.2 Years Ago  

Posted 01 July 2014 - 11:10 PM

For everyone else that was told that PM need to be refered to a different dept. I would suggest you call back. I called them Sunday and waited til today but still nothing so I called back and after 5 mins on the phone got my PM.

 

I need to make sure I hit Elite plus again next year especially now that PM is back.



#2508 lordopus99   Training for the silver CAGiversary!   5138 Posts   Joined 15.4 Years Ago  

lordopus99

Posted 01 July 2014 - 11:48 PM

Everyone who is PMing Wolfenstin..,.are you all Elite/Elite Plus?

Yes, Elite Plus



#2509 Sindur   CAG Veteran CAGiversary!   344 Posts   Joined 10.2 Years Ago  

Posted 02 July 2014 - 12:48 AM

It didn't, I would know I've been hoping D3 and TLoU would be on this pre-order list. 

if you want D3 added, try voting for my ideaX!

 

http://forums.bestbu...-p/822232#M5270



#2510 gthirst   Esper CAGiversary!   1240 Posts   Joined 6.0 Years Ago  

Posted 02 July 2014 - 01:31 AM

Pretty sure Amazon is the only on-line retailer that does release date delivery.  Target can take weeks sometimes and Gamestop only does it generally if you pay for the expensive shipping option and even then it's not guaranteed.  Not sure what you mean by "on time",  Did you pay for express delivery through BB or did you use the free shipping option?  

DELL does release date delivery.  I called Best Buy about switching shipping options and they told me to do it a few weeks before hand, because they try to do release date delivery so if I have to make any changes it can delay my order.



#2511 iduncurr   McNubbin CAGiversary!   2796 Posts   Joined 7.5 Years Ago  

Posted 02 July 2014 - 01:43 AM

if you want D3 added, try voting for my ideaX!

 

http://forums.bestbu...-p/822232#M5270

Already did and posted a comment about it. ;)



#2512 Bobby's Beasting!   All Day! CAGiversary!   4633 Posts   Joined 6.1 Years Ago  

Bobby's Beasting!

Posted 02 July 2014 - 02:54 AM

Are you able price match at the store even if the order is a store pick up? Or do they count that as an online order?

I purchased :ps3: Watch Dogs for $47.99 when it came out so that would be $8 back right? And $16 back for Wolfenstein? That's awesome.

#2513 Vigilante   Hold On to That Hatred CAGiversary!   37202 Posts   Joined 14.0 Years Ago  

Posted 02 July 2014 - 03:04 AM

Are you able price match at the store even if the order is a store pick up? Or do they count that as an online order?

I purchased :ps3: Watch Dogs for $47.99 when it came out so that would be $8 back right? And $16 back for Wolfenstein? That's awesome.

Store pickup orders are counted as online orders. Yes, you should be able to get those amounts back for Watch Dogs and Wolfenstein, so long as you're an Elite Plus member.



#2514 Bobby's Beasting!   All Day! CAGiversary!   4633 Posts   Joined 6.1 Years Ago  

Bobby's Beasting!

Posted 02 July 2014 - 03:13 AM

Store pickup orders are counted as online orders. Yes, you should be able to get those amounts back for Watch Dogs and Wolfenstein, so long as you're an Elite Plus member.


Thanks Vigilante...I am an Elite Plus member, so I guess I have to give them a call. & just to be, clear they will price adjust after GCU discount right? (I'm expecting them to be like you paid $47.99 and our price is now $49.99)

#2515 Vigilante   Hold On to That Hatred CAGiversary!   37202 Posts   Joined 14.0 Years Ago  

Posted 02 July 2014 - 03:21 AM

Thanks Vigilante...I am an Elite Plus member, so I guess I have to give them a call. & just to be, clear they will price adjust after GCU discount right? (I'm expecting them to be like you paid $47.99 and our price is now $49.99)

Just point out that you're a GCU member to explain why you paid $47.99 (20% off $59.99) initially, and that if you were to buy a copy now, it would be $39.99 (20% off $49.99). Hopefully they'll get the idea.

 

I finally got my post-purchase PM for Wolfenstein, but it took significantly longer than a lot of you reported--20+ minutes. :bomb:



#2516 Jav0r   CAGiversary! CAGiversary!   327 Posts   Joined 10.9 Years Ago  

Posted 02 July 2014 - 03:59 AM

Just point out that you're a GCU member to explain why you paid $47.99 (20% off $59.99) initially, and that if you were to buy a copy now, it would be $39.99 (20% off $49.99). Hopefully they'll get the idea.

 

I finally got my post-purchase PM for Wolfenstein, but it took significantly longer than a lot of you reported--20+ minutes. :bomb:

How do you get them to do this? Two reps and they both said they can only price match it to $39.99 and not give me the GCU 20% discount.



#2517 justins76   CAGiversary! CAGiversary!   305 Posts   Joined 10.6 Years Ago  

Posted 02 July 2014 - 04:51 AM

How do you get them to do this? Two reps and they both said they can only price match it to $39.99 and not give me the GCU 20% discount.

$39.99 is the price after GCU?



#2518 daring  

Posted 02 July 2014 - 04:58 AM

just call the BBY elite line and was transfer to post purchase support. CSR lied and say BBY don't pm sales price. FN BS. Man, there are so many ignorant people that can't comprehend simple company policy and have to resort to lying. 



#2519 iduncurr   McNubbin CAGiversary!   2796 Posts   Joined 7.5 Years Ago  

Posted 02 July 2014 - 05:00 AM

$39.99 is the price after GCU?

Probably talking about Wolfenstein



#2520 ghost1914  

Posted 02 July 2014 - 05:28 AM

How do you get them to do this? Two reps and they both said they can only price match it to $39.99 and not give me the GCU 20% discount.


You tell them they are lying because you paid for gcu and they should do it and if they won't then ask for a manager.