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Indie/Limited/Obscure Physical Release Deals and Discussion Thread


#7471 HaloGX   DCGX CAGiversary!   1329 Posts   Joined 17.0 Years Ago  

Posted 01 August 2022 - 03:53 PM

I've only made two purchases with SRG: Demon Throttle, which was delivered last week, and Card Shark with the deck of cards.

 

After the whole thing with Demon Throttle, which was after my copy shipped, I emailed to cancel my preorder of Card Sharks. I knew their policy, but even LRG allows one cancellation. SRG did not. I explained my reasoning, including the high shipping I wouldn't pay at Best Buy, and the response was they have "no plans" to make Card Sharks available widely. I saved the email because, you know, plans change.

 

Needless to say, if I ever have the slightest interest in any of their releases going forward, I'll wait and see if Best Buy gets it. If not, they've lost a customer as quickly as they gained one.



#7472 BobbyTastic   CAGiversary! CAGiversary!   10172 Posts   Joined 11.5 Years Ago  

BobbyTastic

Posted 01 August 2022 - 03:54 PM

I wouldn't blame the customer base, even those attracted to the platform by Game Pass. MS has been a digital-focused brand since the Xbone, even after the 180 on the E3 plans. Long-term Xbox customers have just learned to accept it and collect games elsewhere. The fact that MS still has these high minimums, even after making concessions after being badgered about it for years, is proof enough that it's not about what their customers want.

#7473 podunk320   CAGiversary! CAGiversary!   366 Posts   Joined 14.4 Years Ago  

podunk320

Posted 01 August 2022 - 04:42 PM

I wouldn't blame the customer base, even those attracted to the platform by Game Pass. MS has been a digital-focused brand since the Xbone, even after the 180 on the E3 plans. Long-term Xbox customers have just learned to accept it and collect games elsewhere. The fact that MS still has these high minimums, even after making concessions after being badgered about it for years, is proof enough that it's not about what their customers want.

yes I agree but this was Tetris Effect lol

Im not saying Tetris is a bad game but......its not EXCLUSIVE or even DIGITAL ONLY. No one was gonna run out and get this game when its available on other consoles as physicals

 

Now if get something more in line of what people really want.....like lets say CUPHEAD were to be made physical,

now that is worth running out and getting it(and yes i know cuphead is no longer exclusive but i would bet people would go out and get it, at least more than Tetris Effect)

 

If Tetris was a test to gauge interest on Xbox physical, we are  Fuck

they should have started with something people want like Cuphead

 

End Rant



#7474 Mattiful-Joe   Henshin A Go-Go Baby! CAGiversary!   3534 Posts   Joined 18.8 Years Ago  

Mattiful-Joe

Posted 01 August 2022 - 04:50 PM

Going after Xbox made no sense. The people supporting that brand have largely moved to a service-based mindset toward their games and gamepass.

If you even look at their disc-based first party releases lately there’s no regard toward having a playable product ship on the disc, the attitude toward Xbox isn’t focused on collecting the same way it is toward Nintendo and PlayStation (to a lesser extent). Even before gamepass started taking over the Xbox brand, it was rare to find Xbox collectors.

All that and then there’s the rumors of their minimum order quantity being much higher than the others? Like I said, made no sense.

Selling 500 titles as your new introduction to a system, even with the boost of it being a popular title and brand (Tetris)? Oof, imagine as it goes on how something like a Kemco title would sell on Xbox. They’ve gotta be absolutely beside themselves this morning. I’m betting there’s going to be some “ufnforseen issue” with this title getting quietly canceled and refunded, if not all future xbox titles being cancelled as well. It’s definitely not going to be an upfront reason though, something like “our Microsoft partners weren’t up front with us” or “Microsoft changed their terms on us so we are backing out.”

Agreed.  As you say, most Xbox gamers are sold on the idea of a service-based game subscription.  It's no surprise given MS has pushed Gamepass in every aspect of its marketing, and was the first major console publisher to put out an all-digital system. 

 

As I've said in other posts, no videogame publisher/maker has done more to "normalize" an all-digital video game landscape than Microsoft.

 

You can probably point to Microsoft for being among the reasons (if not THE reason) that physical video games are in the state they are in today.  Even as far back as the launch of the 360, MS was trying to shift consumer sentiment away from discs/cartridges.  While other services like Netflix, along with the global pandemic, certainly hastened the digital transition for the video game industry, one could make a good case that without a multi-billion dollar company like MS willing to take losses to establish a platform like Gamepass, Sony and Nintendo would not have bothered to go even as far as they have.

 

I presume every limited-game publishers putting Xbox discs out are likely to reverse course on those decisions this generation.

 

With Sony's recent sales figures showing essentially an 80/20 split between digital/physical sales, one has to think that the writing is also on the wall for seeing far, far (far!) less discs being printed and sold at retailers.  It just doesn't make sense for the vast majority of publishers out there to bother to print games anymore.

 

Nintendo is the outlier, but even so, one has to think that you'll see more and more publishers go the route of half-baked cartridges like those we've seen from Capcom and Rockstar.  Like everything else, Nintendo will pull up the rear on transitioning to digital, but it'll eventually have to move over entirely like others.  Again, not so much because of the competition, but because it also makes monetary sense.

 

I do wonder how much longer the middle/small tier publishers who specialize in putting out physical games have left.  We always knew the business model was inevitably capped, but that cap does seem to be coming faster than some thought. 

 

I think there is no question now that this is the LAST generation with physical media in video games.  It's sad to see the trend finally come close to final reality, but in some ways, it's also welcoming as many who buy physical games will soon either see that "hobby" close (at least for most newer titles) and/or get priced out as publishers keep testing how high they can charge to stay in business.



#7475 Nothing-   Tomorrow King - Interloper Kai CAGiversary!   10055 Posts   Joined 10.9 Years Ago  

Posted 01 August 2022 - 05:53 PM

It's an interesting conversation.   Think about it this way;  this was Microsoft's plan since conception all the way back with the release of the original Xbox back in 2001.   It took them 21 years which is pretty unbelievable.  Lots of projects and studios failed in the process; they succeeded only due to their golden coffers of cash reserves.  I personally believe that their master plan has finally come to fruition.   MS has finally taken over people's living rooms with a mostly all-digital console program.  Unfortunately they aren't the strongest player in the market.  Sitting at likely 3rd or worse behind Nintendo, Playstation, and probably even PC.

 

But the key point here is that they have fully converted millions of customers through an all-digital access subscription program with a monthly fee.   Their endgame has finally arrived.  

 

The trick now is staying relevant in people's minds, during the dwindling of their retail presence. 



#7476 62t   Zune Duck! CAGiversary!   20445 Posts   Joined 17.8 Years Ago  

Posted 01 August 2022 - 06:04 PM

I don't think anyone else is jumping on Xbox physical games other than iam8bit.  Looking at the numbers LRG sold for Tetris and Day of the Tentacle, it is not sustainable.  



#7477 Mattiful-Joe   Henshin A Go-Go Baby! CAGiversary!   3534 Posts   Joined 18.8 Years Ago  

Mattiful-Joe

Posted 01 August 2022 - 06:12 PM

It's an interesting conversation.   Think about it this way;  this was Microsoft's plan since conception all the way back with the release of the original Xbox back in 2001.   It took them 21 years which is pretty unbelievable.  Lots of projects and studios failed in the process; they succeeded only due to their golden coffers of cash reserves.  I personally believe that their master plan has finally come to fruition.   MS has finally taken over people's living rooms with a mostly all-digital console program.  Unfortunately they aren't the strongest player in the market.  Sitting at likely 3rd or worse behind Nintendo, Playstation, and probably even PC.

 

But the key point here is that they have fully converted millions of customers through an all-digital access subscription program with a monthly fee.   Their endgame has finally arrived.  

 

The trick now is staying relevant in people's minds, during the dwindling of their retail presence. 

 

Indeed.  It's astonishing to think just how much money MS poured into this venture to get us here.  Guessing that was one of the big reasons that convinced the higher-ups at Microsoft to go "all in" with buying Bethesda and Activision.  After the flogging Xbox One took from PlayStation 4, there had been some media coverage about talks at Microsoft to sell off the Xbox division entirely, so it was at least surprising to later see Microsoft switch gears and start swallowing so many studios, and the biggest ones earlier this year. 

 

May be gaming would have gotten to something like Gamepass, anyways, but no doubt Microsoft essentially willed the industry to this endgame much, much faster by spending (and losing) a whole lot of money along the way.

 

I do think digital subscription services takes something away from games, as it has from movies - and I don't mean technically.  There is something just less special when even the biggest movie or game is plopped there aside thousands of other releases/games waiting to be played/asking for your attention.

 

I can't put my finger on it, but it almost "cheapens" the whole industry.  Makes the product feel more disposable and transitory, which they always were, but perhaps highlights those qualities when it's all just online.

 

This is the sort of talk that some industry vets warned when mobile gaming took off.  That there would be an increasing sense that games don't need to cost $60 or $70, and that there would be increasing pressure to create business models that drive initial game prices lower because - well - the gaming industry is a luxury good that is very price sensitive, meaning that the idea of everyone moving towards practices that trend towards the "lowest common denominator" is the expectation.

 

One could say we're already there.  The biggest publishers/holdouts all seem to be engaging in the same practices many do in the mobile space. 

 

This is way too much for this thread, but it's an interesting conversation.



#7478 Nothing-   Tomorrow King - Interloper Kai CAGiversary!   10055 Posts   Joined 10.9 Years Ago  

Posted 01 August 2022 - 06:57 PM

Yeah it's been like a hostile takeover in the games arena.  

 

But that Activision acquisition was a HUUUUGE misstep.  That would easily sink anyone but MS. That valuation was 4 to 10x higher than I ever would have guessed.  It's all based on customer-gouging profits from predatory service-based games.  That's not going to last forever.  Activision doesn't even put out good games anymore.  Nor relevant, pantheon ones. 

 

They have chosen the way of Zynga.  No one cares about their meaningless stuff. 

 

 

I can't put my finger on it, but it almost "cheapens" the whole industry.  Makes the product feel more disposable and transitory, which they always were, but perhaps highlights those qualities when it's all just online.

It absolutely does cheapen the whole industry.  Everything that falls under their Gamepass umbrella anyways.  Developers are greatly concerned. 

 

The smart ones will steer clear from Gamepass agreements unless their properties and brand are tiny and fledgling. 



#7479 Nothing-   Tomorrow King - Interloper Kai CAGiversary!   10055 Posts   Joined 10.9 Years Ago  

Posted 01 August 2022 - 07:07 PM

Like why are people going to pay for Doom, Prey, Gears, and Halo anymore? 

 

They aren't.  They are no longer sixty-dollar titles.  MS has cannibalized their values.  We see them as $20 discs.  On sale three weeks after the game comes out. 

 

(Smart) People are also not going to buy new Elder Scrolls either if theres any type of subscription requirement tied to the 'new release' price.  We're going to choose the stand-alone game; so that we can own it.  People aren't going to want to tie their new game save file to Gamepass.  I'm actually dreading the way they are going to monetize this one.  You know that it's coming. 



#7480 Mattiful-Joe   Henshin A Go-Go Baby! CAGiversary!   3534 Posts   Joined 18.8 Years Ago  

Mattiful-Joe

Posted 01 August 2022 - 07:41 PM

Like why are people going to pay for Doom, Prey, Gears, and Halo anymore? 

 

They aren't.  They are no longer sixty-dollar titles.  MS has cannibalized their values.  We see them as $20 discs.  On sale three weeks after the game comes out. 

 

(Smart) People are also not going to buy new Elder Scrolls either if theres any type of subscription requirement tied to the 'new release' price.  We're going to choose the stand-alone game; so that we can own it.  People aren't going to want to tie their new game save file to Gamepass.  I'm actually dreading the way they are going to monetize this one.  You know  that it's coming. 

This is an excellent point and one I've not even heard mentioned on podcasts by the alleged gaming pundits.

 

Talk about training your customers to devalue your own properties.  It certainly explains one reason why Sony still chooses to charge full price for the games they migrate over to the PCs.

 

Nintendo is all about this.  The company is one of the staunchest proponents in legal cases that have given more control to companies to manage sales/discounts by retailers from MSRP.  May also explain why Nintendo has largely abandoned doing mobile games after the big fuss it created with that Mario runner title.
 



#7481 Daniel_Shadow170  

Daniel_Shadow170

Posted 01 August 2022 - 07:46 PM

Based Microsoft got Sony fans scared.

Love Activision when I played pro for triple AAA gaming and was number #1 on the leaderboards they took care of me. Controllers, events even ideas with the dev team. Nothing but love.

#7482 BobbyTastic   CAGiversary! CAGiversary!   10172 Posts   Joined 11.5 Years Ago  

BobbyTastic

Posted 01 August 2022 - 07:50 PM

I agree with everything said, but the switch to slowly read, large storage discs, (first pushed by Sony) did not help.
A big appeal of physical was being able to just plop in the disc and play, with the disc tech used now, that is no longer the case. Patches becoming a crutch, particularly day 1 patches, has exacerbated this and in MS' defense their original patch fees were meant to keep that from happening.

#7483 Mattiful-Joe   Henshin A Go-Go Baby! CAGiversary!   3534 Posts   Joined 18.8 Years Ago  

Mattiful-Joe

Posted 01 August 2022 - 08:19 PM

Based Microsoft got Sony fans scared.

Love Activision when I played pro for triple AAA gaming and was number #1 on the leaderboards they took care of me. Controllers, events even ideas with the dev team. Nothing but love.

To be clear, for me, this has nothing to do with taking sides with any game publisher.  All corporations are out to make more money and couldn't care less about the people they sell to, so taking sides is just stupid. 

 

Companies are just pretending to care when they send out product to evangelize folks to cheer their brand.  It's all marketing bull to sow their bottomlines.  Mouthpieces are just that - disposable mouthpieces.

 

In my view, regardless who the publisher is, I think the loss of physical media as a viable alternative to digital games is bad for consumers.  Everything that needs to be said about this has been said, so won't rehash here.

 

Digital games just cede more control to the corporation, which as a general matter, is always bad for customers.

 

It's ironic that at least through part of the PS4/Xbone generation, the big reason physical media stuck around is because of Gamestop - yeah, that most hated, reviled retailer that is mismanaged on every level. 



#7484 RedvsBlue  

RedvsBlue

Posted 01 August 2022 - 08:21 PM

Like why are people going to pay for Doom, Prey, Gears, and Halo anymore?

They aren't. They are no longer sixty-dollar titles. MS has cannibalized their values. We see them as $20 discs. On sale three weeks after the game comes out.

(Smart) People are also not going to buy new Elder Scrolls either if theres any type of subscription requirement tied to the 'new release' price. We're going to choose the stand-alone game; so that we can own it. People aren't going to want to tie their new game save file to Gamepass. I'm actually dreading the way they are going to monetize this one. You know that it's coming.

This is similar to what’s already happened to the movie industry. Mid-tier budget movies are already gone, big budget movies are getting to be fewer and farther between.

Even the streaming companies themselves that brought this about are hurting from a lack of loyalty, look at the massive number of users Netflix is hemorrhaging every quarter. I’d be fascinated to know what their numbers on re-watches are for something like Bird Box or Extraction.

#7485 WingsDJY   CAGiversary! CAGiversary!   4360 Posts   Joined 15.1 Years Ago  

Posted 01 August 2022 - 09:08 PM

This is an excellent point and one I've not even heard mentioned on podcasts by the alleged gaming pundits.

I've heard it on some podcasts, so it just depends on which ones you listen to. I know Sacred Symbols has been commenting on this trend for awhile. When fans are conditioned to wait for everything to come to Game Pass, what's the incentive to buy anything on Xbox?

 

I just upgraded my PS Plus to Essential. I was planning to pick up Stray anyway ($30), so what's an extra $10 to test out some other games for the year. Maybe this will finally help break my habit of buying new games and shoving them in the backlog, though it seems like Sony won't be putting first party releases on there day one  :booty:



#7486 Twilightsparkle  

Twilightsparkle

Posted 01 August 2022 - 11:04 PM

I've only made two purchases with SRG: Demon Throttle, which was delivered last week, and Card Shark with the deck of cards.

 

After the whole thing with Demon Throttle, which was after my copy shipped, I emailed to cancel my preorder of Card Sharks. I knew their policy, but even LRG allows one cancellation. SRG did not. I explained my reasoning, including the high shipping I wouldn't pay at Best Buy, and the response was they have "no plans" to make Card Sharks available widely. I saved the email because, you know, plans change.

 

Needless to say, if I ever have the slightest interest in any of their releases going forward, I'll wait and see if Best Buy gets it. If not, they've lost a customer as quickly as they gained one.

There was a post on the Switch Game collector subreddit which was questioning something with Demon Throttle.  A mod locked it...and sounds like that mod works at SRG.  Which is a yikes on abuse of power.  



#7487 Tothoro  

Posted 01 August 2022 - 11:30 PM

I think the Xbox Physical crowd has always been a vocal minority but I also think LRG has been awful about listening to feedback and gauging interest over the past several years because everything's been selling - they just got complacent.

 

Doug mentioned on the Discord a few times that whatever Xbox's MOQ used to be got lowered. I heard 50k for the old number but I don't know if that's speculation or if it was ever verified, so take it with a grain of salt.

 

As far as testing the water with Tetris Effect, it's straight out of their playbook. Every time they branch to a new console they do it with one of their former/trusted partners first. That's why we got the Oddworld PS3 game, Atooi on the 3DS, etc.I also think that when/if Cuphead is physical it'd come through IAm8Bit since they do a lot of Cuphead merch, but LRG has swooped in on stuff IAm8Bit's worked on previously so who knows?

 

It's a bit of a tangent, but it's also sad to see how quickly SRG has fallen. I've had pretty positive interactions with them previously, but some of the stuff from these past weeks (retroactively editing their website when called out in a ticket) really doesn't make me want to give them my money. It's a shame they're so closely coupled with Devlolver on physicals because Devolver publishes a lot of quality stuff. At least subsequent retail is becoming almost a given on things they publish.



#7488 Daniel_Shadow170  

Daniel_Shadow170

Posted 02 August 2022 - 12:22 AM

To be clear, for me, this has nothing to do with taking sides with any game publisher. All corporations are out to make more money and couldn't care less about the people they sell to, so taking sides is just stupid.

Companies are just pretending to care when they send out product to evangelize folks to cheer their brand. It's all marketing bull to sow their bottomlines. Mouthpieces are just that - disposable mouthpieces.

In my view, regardless who the publisher is, I think the loss of physical media as a viable alternative to digital games is bad for consumers. Everything that needs to be said about this has been said, so won't rehash here.

Digital games just cede more control to the corporation, which as a general matter, is always bad for customers.

It's ironic that at least through part of the PS4/Xbone generation, the big reason physical media stuck around is because of Gamestop - yeah, that most hated, reviled retailer that is mismanaged on every level.


You're right but Sony treated me terribly compared to Microsoft and Activision when they were partners. I'm still physical most of the way but digital has it's place

And I love GameStop and all the problems it has. I don't think the average gamer exactly understands what will happen once GS kicks the bucket. You think prices are bad now? It'll be much worse.

#7489 BrandonJF   CAGiversary! CAGiversary!   794 Posts   Joined 13.9 Years Ago  

BrandonJF

Posted 03 August 2022 - 05:54 PM

It's a bit of a tangent, but it's also sad to see how quickly SRG has fallen. I've had pretty positive interactions with them previously, but some of the stuff from these past weeks (retroactively editing their website when called out in a ticket) really doesn't make me want to give them my money. It's a shame they're so closely coupled with Devlolver on physicals because Devolver publishes a lot of quality stuff. At least subsequent retail is becoming almost a given on things they publish.

I had at least one positive interaction with them in the past.   I guess I wouldn't have known they've gone downhill if I hadn't ran into an issue.  And it was the most minor of issues possible for them. 

 

A big warning was that e-mail with their non-sensical defense of wide releases of the games they sell direct.  I glanced through it and, at the time, didn't really even know what was making them so defensive.  I hadn't been looking too closely at these Devolver Digital wide releases. But, it is incredibly dumb and should have been a red flag that something was not right.  Really, it insults the intelligence of anyone reading that e-mail.  The exact same extreme idiocy was present in my e-mail interactions with this "Erik".  

 

What is really odd is that while they are on the defense due to all of these wide releases (some of which are arguably superior to their own releases), they still act like they don't really need customers.  Or they are doing so poorly that handling defective product issues would just cripple them. 

 

I would think between "Death's Door" and "Trek to Yomi", serious damage would have been done.  Their horrible customer service is just the nail in the coffin.  But, I could be wrong.  As much crap as LRG gets, I haven't seen anything from them like what's now going on with SRG.  



#7490 WingsDJY   CAGiversary! CAGiversary!   4360 Posts   Joined 15.1 Years Ago  

Posted 03 August 2022 - 06:20 PM

I wonder if some of it is just how the contracts are written. Maybe LRG specifies new versions cannot be published until the LRG release is sent to customers? At which point, over a year will have passed and the original hype for the game will be gone.

 

Or it could just be indicative of SRG only going after "better" games which increases the odds of them getting additional releases



#7491 BrandonJF   CAGiversary! CAGiversary!   794 Posts   Joined 13.9 Years Ago  

BrandonJF

Posted 03 August 2022 - 08:47 PM

I wonder if some of it is just how the contracts are written. Maybe LRG specifies new versions cannot be published until the LRG release is sent to customers? At which point, over a year will have passed and the original hype for the game will be gone.

 

Or it could just be indicative of SRG only going after "better" games which increases the odds of them getting additional releases

 

I don't think SRG has had anything hit retail before their version ships. 

 

SRG's big relationship is with Devolver Digital and I think most (or all) of these wide releases are from them.  My guess is that SRG's success at pre-orders informs Devlovler Digital's decision as to whether or not pursue a wide release.  

 

LRG has had at least one instance that I recall where they were in the same boat ("Streets of Rage 4").  I recall them being blindsided by it.  Their line has been that they can't stop the publishers from doing their own versions.  I'm not sure if they changed anything in their agreements to stop a "Streets of Rage 4" situation from happening again.  And didn't LRG allow cancellations once the wide release was announced?  SRG sure isn't going that route.  Instead, SRG is giving customers the good news that their SRG version is now more valuable because of the wide release.

 

Even with "Streets of Rage 4", though, there were some differences between the LRG version and the wide release as far as the packaging is concerned and I wouldn't have considered the wide release an "upgrade" personally (maybe a "sidegrade").   I haven't compared the packaging/manuals for what has been released wide so far between retail/SRG, but I would be shocked if anyone would prefer to pay more for the SRG versions of "Death's Door" or "Trek to Yomi".  I guess we're mainly paying for getting it earlier.



#7492 SephirothWF   CAG Veteran CAGiversary!   1721 Posts   Joined 11.2 Years Ago  

SephirothWF

Posted 05 August 2022 - 01:18 PM

I wonder if some of it is just how the contracts are written. Maybe LRG specifies new versions cannot be published until the LRG release is sent to customers? At which point, over a year will have passed and the original hype for the game will be gone.
 
Or it could just be indicative of SRG only going after "better" games which increases the odds of them getting additional releases


These are all Devolver published games

#7493 kevers7290   CAG Veteran CAGiversary!   392 Posts   Joined 10.4 Years Ago  

kevers7290

Posted 06 August 2022 - 09:42 PM

I got into a bit of an unintentional squabble with "SRG Erik" today. I figured BrandonJF might get a kick out of this. I got tired of his patronizing replies so I eventually just decided to block him, lol.

 

1.jpeg 2.jpeg 3.jpeg



#7494 BrandonJF   CAGiversary! CAGiversary!   794 Posts   Joined 13.9 Years Ago  

BrandonJF

Posted 06 August 2022 - 10:13 PM

Yep, that's SRG Erik, all right.  

 

I don't think he used the word "fribble" correctly, either, but I wouldn't tell him that.

 

I think it's odd to have a company put someone in charge of customer service whose goal seems to be to drive customers away, but that's one way to go, I guess.  If they had less customers, maybe they would've been able to ship all those copies in July.  They'll get there, I'm sure.



#7495 kevers7290   CAG Veteran CAGiversary!   392 Posts   Joined 10.4 Years Ago  

kevers7290

Posted 06 August 2022 - 10:29 PM

Yep, that's SRG Erik, all right.  

 

I don't think he used the word "fribble" correctly, either, but I wouldn't tell him that.

 

I think it's odd to have a company put someone in charge of customer service whose goal seems to be to drive customers away, but that's one way to go, I guess.  If they had less customers, maybe they would've been able to ship all those copies in July.  They'll get there, I'm sure.

Haha, yeah he definitely should not be in a CS/PR position in any capacity the way he talks to paying customers. It's...whatever. This will be the last thing I ever order from them. Nothing against Doinksoft/Devolver. It's a shame these great game devs have such a sh***y partner for distro. I will continue to support the devs but I will never give money to SRG again, lol.



#7496 topchief1   CAG Veteran CAGiversary!   734 Posts   Joined 14.2 Years Ago  

topchief1

Posted Yesterday, 12:27 AM

Yep, that's SRG Erik, all right.

I don't think he used the word "fribble" correctly, either, but I wouldn't tell him that.

I think it's odd to have a company put someone in charge of customer service whose goal seems to be to drive customers away, but that's one way to go, I guess. If they had less customers, maybe they would've been able to ship all those copies in July. They'll get there, I'm sure.

What if SRG Erik isn't in charge of customer service, but in charge of the company?

Unless the actual owner is already known, of course....

#7497 ecwfan   CAGiversary! CAGiversary!   598 Posts   Joined 19.0 Years Ago  

Posted Yesterday, 05:55 PM

What if SRG Erik isn't in charge of customer service, but in charge of the company?

Unless the actual owner is already known, of course....

Jeff Smith is in charge of SRG. 



#7498 Josef   Raising Acts! CAGiversary!   13648 Posts   Joined 18.4 Years Ago  

Posted Yesterday, 06:55 PM

Wow, SRG Erik is a dick,  Hard to believe a company would allow him to be their public face to the paying customers they need to buy their products.  He also speaks like someone who has never been in customer service before so perhaps he was thrown into the job and just doesn't know how to act.  Either way, he should have been replaced by now.