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PSA Best Buy now giving refunds for Cyberpunk 2077


#61 Strider Turbulence EX  

Strider Turbulence EX

Posted 22 December 2020 - 02:16 AM

When you piss off rich folk, you fucked up. I'm guessing that is what happened here and it's a damn shame all this drama is happening to this game because it's fucking beautiful on Series X. I just hope it survives this to get a sequel in a few years and we haven't seen the last of Cyberpunk.



#62 ThatOneGuyWho   CAGiversary! CAGiversary!   6961 Posts   Joined 13.1 Years Ago  

ThatOneGuyWho

Posted 22 December 2020 - 02:22 AM

How could you have a class action lawsuit when they are already apologizing publicly and even suggesting disappointed customers can refund?

An apology means nothing, you still lied and deceived paying customers. Some people can get a refund, but not all. If you bought a digital code from a store, you can not get a refund for that. If you bought from some stores you can get a refund for physical copies but other stores aren't so quick to accept refunds on open games. Even some that do will likely charge a restocking fee for it being opened.

 

It's a big problem that no apology will fix entirely.



#63 Blaster man  

Blaster man

Posted 22 December 2020 - 03:15 AM

they withheld info about last gen versions which ended up blowing up in media and being main cause of returns from consumers and investors. They legally can’t do that to investors.


Sadly they won’t suffer any consequences directly for paying staff min wage and for crunch time since 2019 (and lying about it, even after staff has leaked they were crunching some teams for a while) but at least their execs are losing the money they gained from exploiting their staff

I’m not a shareholder so I’m not concerned about that. I take it you are a shareholder but haven’t played the game?

#64 billyrox   Old Man CAGiversary!   3343 Posts   Joined 13.7 Years Ago  

Posted 22 December 2020 - 03:29 AM

When you piss off rich folk, you fucked up. I'm guessing that is what happened here and it's a damn shame all this drama is happening to this game because it's fucking beautiful on Series X. I just hope it survives this to get a sequel in a few years and we haven't seen the last of Cyberpunk.

Agreed.  I'm enjoying it



#65 WilliamG   CAGiversary! CAGiversary!   1851 Posts   Joined 16.0 Years Ago  

Posted 22 December 2020 - 04:54 AM

I'm not going to request a refund, but it's really pretty staggering how average this game is. I'm sort of enjoying it (?) on my high-end PC, but I'm still waiting for the story to become memorable or for me to care about any of the characters. The Witcher 3 was such a masterclass that this, aside from the graphics which really are stellar for the most part - on PC), it's just.... meh? 



#66 Vinny   Bang, bang... pew... CAGiversary!   23827 Posts   Joined 16.5 Years Ago  

Posted 22 December 2020 - 11:27 PM

What happens with earned rewards certs upon a return? I returned my 3x Cyberpunk 2077 copies and I know I earned a $10 cert from that plus the standard $5 cert for the points. 

 

I know for certs used, the cert just gets re-issued but I've never returned an item wherein buying the item resulted in a rewards cert being issued. 



#67 Jayinem  

Posted 23 December 2020 - 01:10 AM

Have you played the game yet?

Sorry I forget on a site like this I have to break it down and explain it for dummies. The situation is a dumpster fire. 



#68 wilcononomous  

wilcononomous

Posted 23 December 2020 - 05:56 AM

I must be one of the few people that is actually enjoying it... yes there are glitches but it's pretty fun.

I am playing on ps5

Same here on pS5. I really like the game & I'm definitely not returning it. 



#69 Das_Regal   oh god CAGiversary!   1219 Posts   Joined 11.0 Years Ago  

Posted 23 December 2020 - 06:22 AM

I'm having a great time. Probably put in 30 hours now. Hacking is a real neat addition to a fallout style game, and once they flesh it out it's gonna be pretty remarkable, I think. It's just a little barebones right now on the RPG front. 1 house, can't upgrade it, etc.



#70 spicoli420   CAGiversary! CAGiversary!   1043 Posts   Joined 10.9 Years Ago  

Posted 23 December 2020 - 08:44 AM

So I filled out the return form that was emailed to me and requested a steam version in exchange. Not sure where I will be sending the PS4 version and what they will do with all the returns? Strange days:)

#71 Flash15   CAG Veteran CAGiversary!   6677 Posts   Joined 8.5 Years Ago  

Posted 23 December 2020 - 08:49 PM

So I filled out the return form that was emailed to me and requested a steam version in exchange. Not sure where I will be sending the PS4 version and what they will do with all the returns? Strange days:)

Sounds like they're going to provide you a label to send the disc back (it was one of the check boxes on the new form).

But, yeah, wonder what they're going to do with all the extras lol



#72 kemosahbe  

Posted 23 December 2020 - 08:54 PM

So I filled out the return form that was emailed to me and requested a steam version in exchange. Not sure where I will be sending the PS4 version and what they will do with all the returns? Strange days:)


I have a feeling they’re just trying to limit the number of people saying they want a refund by scaring them away from potentially having to mail a copy back to them. If they actually do pay for return shipping it’ll be even more of a financial hit and sort of a logistics nightmare. I guess with how messy the launch was there’s no way of knowing what disaster they have planned next

#73 spicoli420   CAGiversary! CAGiversary!   1043 Posts   Joined 10.9 Years Ago  

Posted 24 December 2020 - 03:51 AM

I have a feeling they’re just trying to limit the number of people saying they want a refund by scaring them away from potentially having to mail a copy back to them. If they actually do pay for return shipping it’ll be even more of a financial hit and sort of a logistics nightmare. I guess with how messy the launch was there’s no way of knowing what disaster they have planned next

Yeah that could be a possibility......which means we will have to wait until the form exchange offer expires to receive the steam game. They wouldn't want it known that people can keep their copy and still get a pc version. I thought it was funny that a box had to be checked stating that we promise to send in the copy:) I am still a bit shocked that it has come to this. 



#74 Xellos2099   CAGiversary! CAGiversary!   3768 Posts   Joined 17.1 Years Ago  

Posted 24 December 2020 - 06:30 AM

So I filled out the return form that was emailed to me and requested a steam version in exchange. Not sure where I will be sending the PS4 version and what they will do with all the returns? Strange days:)

from cdprojectred?



#75 Xellos2099   CAGiversary! CAGiversary!   3768 Posts   Joined 17.1 Years Ago  

Posted 02 January 2021 - 08:29 PM

I am still pondering about ym CE.  I didn;t open yet, when is the last day i can return it?  I plan on keeping it if i can sell the statue but ni buyer yet



#76 jcp42877   Semper Fortis CAGiversary!   2974 Posts   Joined 12.3 Years Ago  

Posted 02 January 2021 - 09:02 PM

Is this game dead in the water, or just for now? I wasn’t planning on buying it until I had my hands on a PS5, but the flak on the game has been immense.

I imagine in a month or two when this game gets a ‘true’ PS5/Series X release, it’s going to be one of the beat games to have released, and all the people getting refunds will just rebuy it. In which case, seems like a lot of work to get a refund instead of just waiting for when you can upgrade to the next gen version for free which at time of release should play to peak performance.

But I suppose that’s me only counting people who bought/plan to buy the next gen consoles, and I can see why those who are sticking with their PS4 Pro/X One X would be miffed and want a refund now.

#77 spicoli420   CAGiversary! CAGiversary!   1043 Posts   Joined 10.9 Years Ago  

Posted 02 January 2021 - 09:16 PM

Is this game dead in the water, or just for now? I wasn’t planning on buying it until I had my hands on a PS5, but the flak on the game has been immense.

I imagine in a month or two when this game gets a ‘true’ PS5/Series X release, it’s going to be one of the beat games to have released, and all the people getting refunds will just rebuy it. In which case, seems like a lot of work to get a refund instead of just waiting for when you can upgrade to the next gen version for free which at time of release should play to peak performance.

But I suppose that’s me only counting people who bought/plan to buy the next gen consoles, and I can see why those who are sticking with their PS4 Pro/X One X would be miffed and want a refund now.

I hope you are right but am afraid that I personally have lost a significant amount of desire to play this game. I did initiate an exchange for the PC version through CDP but have since decided to just sell my ps4 copy. I imagine when the exchange time comes there will be an option that tells them I no longer have my copy........



#78 ppitchfork  

ppitchfork

Posted 02 January 2021 - 09:54 PM

They could’ve saved themselves a lot of trouble if they announced earlier in the year that this is a PS5/Series X game, slapped new gen artwork on the box, and then said “play at your own risk” for previous gen. I’m not sure why they were so hellbent on making this a PS4/X1 release when it seems like a lot of the delays were around getting it to actually work on those systems.

#79 Jurai  

Posted 02 January 2021 - 10:06 PM

They could’ve saved themselves a lot of trouble if they announced earlier in the year that this is a PS5/Series X game, slapped new gen artwork on the box, and then said “play at your own risk” for previous gen. I’m not sure why they were so hellbent on making this a PS4/X1 release when it seems like a lot of the delays were around getting it to actually work on those systems.

They were too committed to the older gen base. it's still significantly older than ps5/xsx, and afaik neither company would let someone publish a PS4 pro/xbonex only release to have a last gen game that at least runs "ok" (fairly certain both companies force you to support the base releases). Probably would've been best off delaying another year, axing the last gen support in the process and apologizing, fixing everything with the game while the user base of new console owners grew, and then releasing.

I can't see them ever getting base ps4 somewhere that people are legitimately happy about even if all the random bugs are knocked out. The system can't run this engine, and I don't think they are going to be able to pull it off. Fixing the underlying bugs with the game is feasible, but I think the engine optimization need will get shot down when it comes to cost of dev vs profit. Witcher 3 did have issues at launch, but they have really stuck themselves in a quandary

#80 jcp42877   Semper Fortis CAGiversary!   2974 Posts   Joined 12.3 Years Ago  

Posted 02 January 2021 - 11:55 PM

That’s a real shame. I told myself as much as I wanted to play this game, I WAS going to wait for the PS5 version because I wanted the best experience on my OLED. I really hope they can turn this around and at least make a AAA out of the next gen release (re-releases at this point lol?), since this was really the only game I was looking forward to during all the holiday 2020 releases.

And I suppose if they canx this and it was all for naught, I have RE Village to look forward to next, along with the other couple of PS5 titles that are out for the time being.

#81 spicoli420   CAGiversary! CAGiversary!   1043 Posts   Joined 10.9 Years Ago  

Posted 03 January 2021 - 12:18 AM

That’s a real shame. I told myself as much as I wanted to play this game, I WAS going to wait for the PS5 version because I wanted the best experience on my OLED. I really hope they can turn this around and at least make a AAA out of the next gen release (re-releases at this point lol?), since this was really the only game I was looking forward to during all the holiday 2020 releases.

And I suppose if they canx this and it was all for naught, I have RE Village to look forward to next, along with the other couple of PS5 titles that are out for the time being.

RE village should deliver:).......I just "finished" Demon's Souls and loved it. Such a polished game. 



#82 Hypebeast69  

Hypebeast69

Posted 03 January 2021 - 10:29 AM

It was mainly sales and kind of like a promise to release the game for the platforms they announced it for. Delayed multiple times so they crunched. Should’ve just delayed it indefinitely and released it when it was actually finished and polished. It’s not like they could announce that they’re changing their mind and not releasing it for old gen. It was already too late. Don’t really care much about the game. It was hella overhyped. Sure I wanted it to be good cuz breathtaking. I’m sure it’s a good game and I already got it but not opening it until it’s been patched with barely any bugs

#83 asianxcore   ...In Parseltongue CAGiversary!   6089 Posts   Joined 17.1 Years Ago  

Posted 03 January 2021 - 05:03 PM

When I bought the game on launch, it was a bit of a mess, crashing fairly often.

After 3 patches, I've now had 1-2 crashes in 71+ hours of gameplay on my base PS4.



#84 Jodou   Infamous CAGiversary!   15637 Posts   Joined 12.1 Years Ago  

Posted 04 January 2021 - 07:52 PM

Is this game dead in the water, or just for now? I wasn’t planning on buying it until I had my hands on a PS5, but the flak on the game has been immense.

The game is at least a year from delivering on any promises they're making now. I would consider it dead in the water until they release the PS5/XSX versions.



#85 jcp42877   Semper Fortis CAGiversary!   2974 Posts   Joined 12.3 Years Ago  

Posted 05 January 2021 - 04:43 PM

The game is at least a year from delivering on any promises they're making now. I would consider it dead in the water until they release the PS5/XSX versions.

Okay, yea..sort of what I figured.

I don’t know how I missed it, but I assumed when the game released, the PS5/XSX versions were also releasing at the same time, given the consoles had already been out and it would make prime sales for the holiday. I was totally unaware those next gen versions weren’t coming until later this year. Dumb move indeed, especially with the devs stating the game worked ideal on the new systems.

#86 Smithers123  

Smithers123

Posted 05 January 2021 - 11:12 PM

If you bought your copy from Gamestop they are giving refunds for open copies also. It must be within the 30 days however...

#87 DrBayrd  

Posted 05 January 2021 - 11:38 PM

If you bought your copy from Gamestop they are giving refunds for open copies also. It must be within the 30 days however...

Thanks.
FYI: Release date was Dec 10th

#88 Blaster man  

Blaster man

Posted 06 January 2021 - 01:14 AM

If you bought your copy from Gamestop they are giving refunds for open copies also. It must be within the 30 days however...


Looks like GS will have stacks of new games to sell.

#89 dracula   i'll buy that for a dolla CAGiversary!   5088 Posts   Joined 16.9 Years Ago  

Posted 06 January 2021 - 07:34 AM

I’m 20 hours in on ps4, had 2 crashes and a couple of side quests that were bugged, like if I already killed the target of the quest I still get a notification that I need to apprehend the target and bring him to the car outside

This has not happened in the main quest live and the game is stellar overall, even on ps4, hopefully the series continues for a couple more games and dlc, this is a good series, perhaps not as great as witcher 3 but very good

#90 Starcrest   CAGiversary! CAGiversary!   975 Posts   Joined 10.3 Years Ago  

Starcrest

Posted 07 January 2021 - 04:11 AM

My USPS delivered CP steel book finally arrived today after being lost in a warehouse for over two weeks. That leaves me a little under two weeks to decide if I’m going to return the game. Guess I’ll need to investigate how well the patching job is going.