17 hours after ordering I finally got the canceled email.
#92
CAG Veteran
Posted 11 January 2021 - 10:25 PM
Sound like a bunch of sore losers over not benefiting from an obvious price mistake. Move on and stop harassing customer support.
If they had told me it was a price mistake on the first cancellation, that would have been the end.
Instead they lied and presented it as potential fraud. Since I believed them, and knew that it was not fraud, I spent time and energy interacting with them, my credit card company (who should NEVER have been involved in this), etc. to try to straighten things out so I could get what I thought was a legitimate deal.
Just to eventually be told oops, we actually lied, it had nothing to do with fraud, we just didn't want to admit the real issue right away.
At which point... it was the end. I moved on. I'm not contacting them anymore.
But yes, I'm not happy with them. Because they wasted my time and energy with lies. This is not how a professional organization should run themselves.
As for the customer service representative, I tried to limit my time with them and get an answer as quick as possible then move on. I even told them I don't blame them I'm just unhappy with the company. I would never harass someone in that position, but I did want an answer, and I got one. The company lied.
#93
nephilim
Posted 11 January 2021 - 10:28 PM
My point is line of credit is nothing to brag about at all. It had nothing to do with how big or small it is.
You didn’t get your code so you reacted like a Karen: whaaaaat? I spend thousands of dollars at (insert retailer)!! I’m taking my business somewhere else! Can I speak to the manager?
People do that shit all the time on cag and slickdeals. Nobody gaf about how much money you spent with a company. Because the insinuation is that you’re gonna stop spending with that company. And no company gives a rats ass about you.
Wrong. I clearly stated that the number was irrelevant and you are still insisting that something you made up in your head is fact. You started this in the first place with your snide ass rude comment. Hypocrite. Then your little buddies have to join in and "like" your comments cuz you guys seem to have some sort of bullying superiority complex. Whatever.
Dude, nobody cared about the credit line comment in the first place and damn sure nobody cares about this being dragged on.
Dude, you cared enough to have dragged it on after I said I had nothing left to say. Another hypocrite bully. Piss off.
Once again, and for the final time. Nothing left to say on the matter. You "regulars" go right on ahead "liking" each others shit posts and keep dragging it out. Have fun with that. I was already done once before. How bout you lot?
Edit: It's done and over with guys. Leave it alone. Back on topic.... Just checked my order and it was cancelled. Time to see if they will do a new order and price adjust. I'll post with the results of the conversation.
#94
A Damn Fine Cup of Coffee
Posted 11 January 2021 - 10:37 PM
seriously man. people who work for walmart CS may not even have a choice. It's not like jobs are plentiful right now. Unless CS makes up shit or is rude to you, there's no reason to harass some working stiff just because walmart as a company has shitty policies. You need to chill, etcrane. Maybe develop some empathy.
Never said to harass people, but a few people in here are saying you should just roll over and not even ask customer service to address the disparity of this deal. There’s nothing wrong with sticking up for your rights as a customer. Where’s your empathy for the hard working CAGs in this thread who were denied a deal simply because Walmart either falsely claimed fraud or finally admitted it was an error even though many more recent orders went through?
No one is saying you should harass individual people and yes, many workers need those jobs, but the company is despicable. Read up if you aren’t aware - https://en.m.wikiped...cism_of_Walmart
Sorry if I don’t like jumping on the band wagon of shitting on fellow CAGs who are getting dicked around by a multinational corporation.
- d3adliner likes this
#97
nephilim
Posted 11 January 2021 - 11:28 PM
So Walmart.com customer service said it was cancelled because it didn't pass their security check. Asked for them to honor the price of the original order. Gave me a bunch of mumbo jumbo then eventually switched it to it being MY financial institution that flagged it and denied it. Even though I did speak to by bank and nothing of the sort happened on their end for any reason whatsoever. After a bit more back and forth, they changed it to it being because they are high fraud items and the purchases didn't pass Nintendos approval. I said that even if that's the case, the item is marked as sold and shipped by Walmart.com, not by Nintendo. Kindly asked for them to honor the price of the original order again. This time they refused because their price match policy doesn't allow it, but were completely unable to tell me exactly which policy was not allowing them to honor the original price despite asking several times. I also stated that I wasn't asking for a price match to a different retailer - I was asking for Walmart to honor their own original order price. They said they don't price match their own prices. Stated again that it's technically not even a price match. It's a price adjustment on a new order, due to the cancellation of the first. It's not like asking for a price match on an item that was on sale a week ago & you never originally made the purchase during the sale. Anyway. More back and forth. They offered me $10 credit. I said not acceptable. Was offered $15. Again stated unacceptable. They went to speak with a supervisor. Came back and said $25 is the max we can offer for your trouble. I said I would accept it, but that I still felt it was unfair of them to not honor the original price due to a mess up on their own end. Then they told me they can no longer give me the $25 because it was being given based upon customer satisfaction and that since I am not satisfied, they will no longer give me the $25. LOLOLOLOL!!!!!! I tell them what?? I responded that I said I would accept the $25, but do I not still have the right to state my feeling on the matter? They gave me the $25 again and the chat ended shortly after. Use the $25 on a single $70 card. I win. 
#98
CAG Veteran
Posted 11 January 2021 - 11:32 PM
Then they told me they can no longer give me the $25 because it was being given based upon customer satisfaction and that since I am not satisfied, they will no longer give me the $25.
Jesus Christ. Seriously, what on Earth would ever make them act this way? How is this good for business?!
- d3adliner likes this
#99
nephilim
Posted 11 January 2021 - 11:39 PM
Jesus Christ. Seriously, what on Earth would ever make them act this way? How is this good for business?!
My new order for the regular price and the $25 code they gave me applied was instantly cancelled. On THEIR end. Not my banks, not Nintendos. The email clearly states: "Unfortunately, our credit and fraud avoidance team flagged this order as unusual, so we had to cancel. We’re sorry for any inconvenience this causes. Don't worry - you weren't charged for the order. Any temporary holds will be removed within 10 business days, in accordance with your bank's policy.".
Time to contact support again.
Edit: I wish I had gotten this person the first time. They probably would have just done what I had politely asked the first person to do for me, without many questions asked. The first was an incompetent idiot. Anyway. She said to wait at least 45 minutes but no more than 24 hrs to place a new order and she will escalate it to the fraud team as it appears there is some mistake and there should be nothing wrong with the order & that shes sure it will go through after it's been reviewed. Also gave me a new $25 code to use since the first was used on the 2nd cancelled order. Time will tell...
#100
CAG Veteran
Posted 12 January 2021 - 12:01 AM
She said to wait at least 45 minutes but no more than 24 hrs to place a new order and she will escalate it to the fraud team as it appears there is some mistake and there should be nothing wrong with the order & that shes sure it will go through after it's been reviewed.
Literally what they told me yesterday after my second order attempt and contacting support. So I did what they said.
My third order was cancelled today.
Customer service rep I talked to today admitted this has nothing to do with fraud. They just screwed up the pricing and don't want to honor it.
I hope it works for you, I mean if you have a $25 code it should theoretically not be an issue, but I really wouldn't expect much at this point.
#101
CAG Veteran
Posted 12 January 2021 - 12:40 AM
I wonder how it is that some people were able to order two and some couldn't even get one, even when ordering in the same time frames and using the same methods. Is it just totally random? Are certain customers flagged? Does Walmart's website just suck? I really wanna know!
#102
The Heat is On
Posted 12 January 2021 - 12:59 AM
I get the price mistake, it happens. But then claiming fraud and asking the customer to fix it on the customer's end is poor service. The chat rep bounced back and forth on price mistake vs fraud. When I asked for an exact reason, I was told it was originally a price mistake. But then fraud caused the cancellation, and that I should change my password and dispute the charge with my bank.
The attempt to cover up the issue by claiming fraud is more concerning than having a legit price mistake!
The attempt to cover up the issue by claiming fraud is more concerning than having a legit price mistake!
#103
CAGiversary!
Posted 12 January 2021 - 01:49 AM
Eh, check out the Walmart black Friday weekend $30 switch digital games sale thread for similar nonsense. Some game codes were emailed immediately, others were cancelled a month later.
They do these codes through a third party fulfilment company and no one you can get on the phone/chat is really do anything about issues with those systems let alone paid enough to be sympathetic to our complaints about digital games.
They do these codes through a third party fulfilment company and no one you can get on the phone/chat is really do anything about issues with those systems let alone paid enough to be sympathetic to our complaints about digital games.
- briandadude likes this
#105
nephilim
Posted 12 January 2021 - 03:46 PM
Yeah. This was weird. Placed an order two hours after first posted for two cards. Paid with my CC.
Got codes about an hour later.
Probably checked my credit line and immediately fulfilled the order.
Had nothing to do whatsoever with credit lines. If that was the case none of my orders would have been cancelled. My 3rd order is still processing so not a good sign at all. When placing the order it says up to 4 hrs... but then stupid customer service will tell you 48.
Edit: Got done with a chat agent for the 3rd time. They said escalation takes 24-48 hrs but they could cancel the order for me if I wanted and give me a new promo code to try again. I said I'd just keep the order and see what happens or I risk having to start all of this over from square one. I honestly don't think it will go through even after escalation. Another user stated theirs was still cancelled after escalation so... yeah. At that point I'll ask for my original $25 code back since the first 2 were used on cancelled orders, and another $10-$15 for them screwing up again after being told not to worry - that escalation will put it through. This agent did state that "This is embarrassing" and "I've heard about this happening with these Nintendo cards several times." lol
#106
CAGiversary!
Posted 12 January 2021 - 04:36 PM
Had nothing to do whatsoever with credit lines. If that was the case none of my orders would have been cancelled. My 3rd order is still processing so not a good sign at all. When placing the order it says up to 4 hrs... but then stupid customer service will tell you 48.
Edit: Got done with a chat agent for the 3rd time. They said escalation takes 24-48 hrs but they could cancel the order for me if I wanted and give me a new promo code to try again. I said I'd just keep the order and see what happens or I risk having to start all of this over from square one. I honestly don't think it will go through even after escalation. Another user stated theirs was still cancelled after escalation so... yeah. At that point I'll ask for my original $25 code back since the first 2 were used on cancelled orders, and another $10-$15 for them screwing up again after being told not to worry - that escalation will put it through. This agent did state that "This is embarrassing" and "I've heard about this happening with these Nintendo cards several times." lol
If you get a $25 code for the trouble just use it on something else and be done with it. Like you said you already won. Sounds like it’s a problem with their 3rd party vendor for digital codes. Walmart has handled this really weird, but you should probably stop referring to the agents that helped you and gave you more than the deal was ever worth as stupid idiots, doesn’t help your case for being the victim of bullying. Also, gotta ask, your line of credit wasn’t in the conversation summary you posted, did you mention that to the reps? Just curious. I think it is actually a valid point if you put it nicely as an example of how good a customer you are for them, but not as some kind of symbol of superiority or prestige. People are just making a joke about viewing it that way I think, not necessarily a joke about you. This is a bit off the rails though, so who knows. Maybe signing up for Walmart plus would help.
#108
nephilim
Posted 12 January 2021 - 05:03 PM
I think he was making fun of you, buddy.
If thats the case. Extremely lame and childish. I've tried to let it go twice now, this will be the third I believe. Why do people absolutely insist on being aholes after things are already done? Sad and pathetic. I'm out of this thread. My intentions were to just share my experience with others here who have had the same thing happening. People chose to be dicks. I don't need this in my life. I'm out.
#109
CAGiversary!
Posted 12 January 2021 - 06:38 PM
Think there is a good lesson in this for all of us, unless you are Jeff Bezos, there is always someone with a bigger line of credit with Walmart. Best to just not mention sensitive financial info like that I guess. Those with a smaller line of Walmart credit may get jealous, those with more might see it as a challenge to their alpha / baller status
- soonerdoc likes this
#111
Posted 13 January 2021 - 01:22 AM
I'm just done with Walmart in general. Every time it is something with that store i swear. Either the order gets cancelled. Or Customer Service is a ridiculous mess; or they loss my order.... OR i flat out get something i didn't even order. it amazes me a store that massive; has that many issues.
#113
~Baby got Backlog~
Posted 13 January 2021 - 04:08 AM
If thats the case. Extremely lame and childish. I've tried to let it go twice now, this will be the third I believe. Why do people absolutely insist on being aholes after things are already done? Sad and pathetic. I'm out of this thread. My intentions were to just share my experience with others here who have had the same thing happening. People chose to be dicks. I don't need this in my life. I'm out.
- Bumslie likes this
#115
CAGiversary!
Posted 14 January 2021 - 11:21 PM
So far I've heard from one guy it was a computer error on their end. Try again in 24 hours. By then the price was back to normal. The second jerk ignored me and ended the chat. The help then said it was out of stock. The third guy said it was a price error. They can't even get their story straight. So off to the BBB I went. next stop if need be, FTC to file a false advertisment charge since they refuse to sell at the price they advertised.
#116
Daddy
Posted 14 January 2021 - 11:57 PM
lolSo far I've heard from one guy it was a computer error on their end. Try again in 24 hours. By then the price was back to normal. The second jerk ignored me and ended the chat. The help then said it was out of stock. The third guy said it was a price error. They can't even get their story straight. So off to the BBB I went. next stop if need be, FTC to file a false advertisment charge since they refuse to sell at the price they advertised.
- kburns10 likes this
#117
Corporate Shill
Posted 15 January 2021 - 12:35 AM
So far I've heard from one guy it was a computer error on their end. Try again in 24 hours. By then the price was back to normal. The second jerk ignored me and ended the chat. The help then said it was out of stock. The third guy said it was a price error. They can't even get their story straight. So off to the BBB I went. next stop if need be, FTC to file a false advertisment charge since they refuse to sell at the price they advertised.
jesus christ bro, it's not that serious.
- RagManX, TheLegendofTyler, kburns10 and 1 other like this
#118
the Chef
Posted 15 January 2021 - 12:41 AM
So far I've heard from one guy it was a computer error on their end. Try again in 24 hours. By then the price was back to normal. The second jerk ignored me and ended the chat. The help then said it was out of stock. The third guy said it was a price error. They can't even get their story straight. So off to the BBB I went. next stop if need be, FTC to file a false advertisment charge since they refuse to sell at the price they advertised.
Two things:
1. You need to smoke a doob and relax. This shit ain't that serious.
2. You spelled advertisement incorrectly.
- RagManX, TheLegendofTyler and kburns10 like this
#119
CAG Veteran
Posted 15 January 2021 - 12:41 AM
So far I've heard from one guy it was a computer error on their end. Try again in 24 hours. By then the price was back to normal. The second jerk ignored me and ended the chat. The help then said it was out of stock. The third guy said it was a price error. They can't even get their story straight. So off to the BBB I went. next stop if need be, FTC to file a false advertisment charge since they refuse to sell at the price they advertised.
Haha, I got two!
- kburns10 likes this
#120
CAGiversary!
Posted 15 January 2021 - 01:46 AM
Man, at some point you got to ask yourself if all of this frustration and time calling reps, filing with the BBB, contacting the FTC, hiring a lawyer, writing posts about evil corporations and fraud, going on Dr. Phil to have it out with Sam Walmart's family, is really worth the 20$ you saved....
