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FFS BBY
INCOMING RANT WARNING
INCOMING RANT WARNING
So I've been on the phone with BBY on and off all morning. Oh, look at the time... excuse me... all morning and into the afternoon. I called them because I didn't receive the infinity preorder bonus and figured I'd also check on the status of my Avengers preorder that still hasn't been price adjusted to the sale price they had a few weeks ago.
First woman's head set was malfunctioning and she had to transfer me to another rep.
Put on hold.
Second woman was a total bitch and didn't want to hear anything about the preorder. First tried to tell me it was an option inside the game, not a physical bonus. Then after she huffed and puffed a bit tried to tell me to find the page on the site to prove it, knowing that the game had already come out and the preorder bonuses were removed. Then hung up on me... 30 minutes of my life that I'll never get back.
Call back. Put in a complaint. Get the first lady who was having headset issues. She's actually very helpful and eventually puts in an order for the preorder bonus but it takes awhile for us to get to that point with the phone sex and all. At this point I'm exhausted, but yet much more satisfied so I decide to go ahead and ask about the avenger preorder. Cro had the same thing happen to him and they gave him a $10 credit after adjusting the price for him so why not for good 'ol Topside? After explaining the situation to the lovely Carol, she takes a drag off her cig and says "no problem". Then my cheek hits the "end call" button.... FML.... another 30 minute phone call but at least this one was somewhat productive.
Call back. Get Shelby. Total NOOB#$%^@#&%& Put on hold repeatedly as she goes back to ask her supervisor about changing the price because she has no idea what she's doing and has no clue of their price guarantee. Eventually I'm told that a price adjustment can only be made after the item is released and I receive it. I ever so politely tell her that's bullshit because I know someone that had the price adjusted on the very same item. I am given a case # and told to call back after I pick up the movie....
YOU SHELBY!!! NO PHONE SEX FOR YOU!!!
40 minutes gone that will be followed up by likely another 40 minute call just to set things right.
First woman's head set was malfunctioning and she had to transfer me to another rep.
Put on hold.
Second woman was a total bitch and didn't want to hear anything about the preorder. First tried to tell me it was an option inside the game, not a physical bonus. Then after she huffed and puffed a bit tried to tell me to find the page on the site to prove it, knowing that the game had already come out and the preorder bonuses were removed. Then hung up on me... 30 minutes of my life that I'll never get back.
Call back. Put in a complaint. Get the first lady who was having headset issues. She's actually very helpful and eventually puts in an order for the preorder bonus but it takes awhile for us to get to that point with the phone sex and all. At this point I'm exhausted, but yet much more satisfied so I decide to go ahead and ask about the avenger preorder. Cro had the same thing happen to him and they gave him a $10 credit after adjusting the price for him so why not for good 'ol Topside? After explaining the situation to the lovely Carol, she takes a drag off her cig and says "no problem". Then my cheek hits the "end call" button.... FML.... another 30 minute phone call but at least this one was somewhat productive.
Call back. Get Shelby. Total NOOB#$%^@#&%& Put on hold repeatedly as she goes back to ask her supervisor about changing the price because she has no idea what she's doing and has no clue of their price guarantee. Eventually I'm told that a price adjustment can only be made after the item is released and I receive it. I ever so politely tell her that's bullshit because I know someone that had the price adjusted on the very same item. I am given a case # and told to call back after I pick up the movie....

40 minutes gone that will be followed up by likely another 40 minute call just to set things right.