No item, no refund. If you refund in advance, then you've lost all leverage you may have had with the customer.
But yea, you're basically screwed. The PO will in all likelyhood say that there's nothing that they could have done to optical media to mess it up, and deny your claim simply based...
estarland is the web access to a local to me (Northern VA, Southern MD) Mom and Pop. Not too bad, they don't update their prices quite so often, so be sure what you're buying reflects current market price drops.
Didn't see either psychonauts or Phantom Dust. What I saw was a crapload of poker for the GBA and about a freaking million Baiten Kaitos.
Oh- there was Tony Hawk and Spiderman for the DS too. Not what I'd call prime finds.
Tyson's Corner is 30/50, not a lot left, bunch of xbox dancepads, both wireless and wired, tons of generic controllers.
The sales dude said that they were closing on the 26th of Feb.