Your best bet is to complain over here.
http://www.forums.bestbuy.com/t5/Reward-Zone-Gamer-s-Club/bd-p/gamersclub
Mods over there are very nice. They were able to fix my problem with the Gamer's Club membership and able to send me the welcome packet coupons.
Cheers!
Gotta love their description. Selling it as LIKE NEW but, if you read closely it says "Packaging may have minor damage. Item is in excellent condition." Good stick nonetheless for that price. Anybody who needs one, jump on it!
Hori UMVC Arcade Stick (Like New) - $112.49...
Deus Ex: Human Revolution - $17.53 - Like New
http://www.amazon.com/gp/offer-listing/B002I0JA7E/ref=dp_olp_used?ie=UTF8&m=A2L77EE7U53NWQ&qid=1329680752&sr=1-1&condition=used
:3ds: Mario Kart 7 - VERY GOOD - 24.47 (Back-ordered. Due in stock February 19)
http://www.amazon.com/gp/offer-listing/B0053BCO00/ref=dp_olp_used?ie=UTF8&m=A2L77EE7U53NWQ&condition=used
Don't mean to rub it in to anyone who are still waiting for their game, but I've ordered Arcana Heart 3 from dvd.co.uk on the 30th of last month and just got in the mail today. Man, I must be lucky or something. You know, getting Arcana and Dodonpachi in a timely manner. Will definitely buy from...
For those who have missed it, they're selling pre-owned copies for the same price. Great deal to stack with if you're a Gamer's Club Unlocked member. Can always check your local BB. Just scored a copy.
Well just got my game in the mail today. Ordered it from dvd.co.uk last Sunday. Pretty fast shipping, but got damaged during transit. Game was shipped in a bubble envelope mailer. Game case is cracked. Looks like it was stepped on. Cover artwork is teared from the spine. Both game and soundtrack...
Fallout: New Vegas - $6.60
Used - Like New
http://www.amazon.com/gp/offer-listing/B0028IBTLG/ref=sr_1_841_olp?ie=UTF8&m=A2L77EE7U53NWQ&s=merchant&qid=1320547094&sr=1-841&condition=used